Operations Management, AdvantageS, Challenges

1. Operations Management,
Avantages and Challenges
By: S.M. Al Shahriar
ID:120304790

2. Definition of Operation Management
 Set of activities that creates value in the form of goods
and services by transforming input into output.
 Set of activities are design, direction, and control of process
that transforming input(raw materials) into product(finished
goods)/service for external & internal customers

3. Operation Management as Process
 Operation Management deal with PROCESS that produce
“Goods” & “Service”

4. Operation Management as Process
 PROCESS should be design with according to customer
“Needs” and “Wants”
 Customer
Internal
External

5. Value Chain Management
 It is about management of “value added activities” in the whole
supply chain (supply chain management)
 Process must add value to their customers
 Activities that are necessary for adding values

6. Advantages of Operation Management
To assess possible outcomes for the company.
To contribute the success of an organization
To achieve unique competitive advantages
To increases productivity
To reduce cost of production
To develop product/service’s quality/
performance

7. Trends & Challenges in managing operation
Productivity
Global competition
Technologies changes
Environmental issues
Ethical
Diversity

8. Trends & Challenges in managing operation
“5 Competitive Forces that Shape Strategy”

9. Question…