"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
Agile Chennai 2022 - Parasuram Chandrasekaran | Empiricism - Pre - During and Post Pandemic
1. Pre - During -
Post
Pandemic
world
Empiricism works
By - Parasuram C
2.
3. Key Takeaways
● For Individuals / Leaders - Understand /
Share WHY you are doing, What you are
doing?
● For leaders - Reflect on: Do we really know
the ground reality?
● Trends in going to office in hybrid
environment.
5. Image 1 Image 2
What comes to your mind when you see these images?
6. Leading to
● Siloes
● Frustration
● Lack of belonging
● Lack of communication -
top down
● Lack of understanding of
what is needed
Challenge
7. ● Frequent conversation with teams to understand
○ What are they working on? - visualising
roadmap
○ How are they progressing? - Reviewing
metrics
○ Checking on how they can help improvise
their progress?
● I call it as
○ Transparency in the work performed
○ Inspecting the progress
○ Adapting the next improvement
How we solved - Part 1
9. Feedback over a period of six months
Month 3 Month 5
Month 1
● He is a good person to
work with but
sometimes he goes
crazy
● He shouts on the call,
why doesn’t he listen to
us.
● He is really good to
work with.
● Sometimes he shouts
but that is fine, we had
done some mistake.
● He is a phenomenal
knowledge that we
have to learn from him
● He is really hard to
work with
● He is micromanaging.
● Does he really
understand the system
11. How we solved?
● Open space -
working sessions
with teams
● 1-1 mentoring
sessions
● Monthly common
meetings at office
12. What did not work?
● Command and control
● Not asking people opinion
● Absence of trust in their
productivity
● Absence of “purpose” in the
communication to come to
office.
13.
14. Recap
Communicate - Communicate the
why - Ask for how
A facilitator is a great help
A.
Understand all dimensions
C.
B.
Meet in-person at your convenient
cadence
D.
15. Things do not grow better;
they remain as they are. It
is we who grow better, by
the changes we make in
ourselves -
Swami Vivekananda
16. Thank You
Let us stay connected
https://www.linkedin.com/in/parasuramc
17. Ideas
Lean coffee - sessions
No meeting days
● Virtual and physical Happy hours
● Lets learn sessions
● Photo challenge, fitness challenge
● Open office, working sessions
18. The State of Workplace Empathy 2021: After being
pressure tested like never before, empathy’s future
trajectory has transformed