Presented by Activate Networks' Rob Cross, DBA and Luke Matthews, PhD
If your company is at any stage of a reorganization, merger or acquisition, you can learn how to:
- find the data you need to strategically plan and monitor your change initiative,
- identify the top connectors in your employee network (the employees you can't afford to lose!), and
- improve knowledge sharing by understanding the current structure of communication to allow for more informed decision making.
Grateful 7 speech thanking everyone that has helped.pdf
The Network Approach to Change Initiatives
1. 617.558.0210 | info@activatenetworks.net | www.activatenetworks.net
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The Network Approach to
Change Initiatives
Rob Cross, DBA, and Luke Matthews, PhD
Quick background on the company. We’re a social networks analytic company focused on driving commercial, organizational and health results. Our focus today is on Organizational network analysis or ONA. Specifically, we provide ONA to a wide variety of companies, to improve organizational effectiveness and achieve their strategic objectives. Boxes and lines of the trsditional “org chart” often mask relationships in networks and how work really gets done. Individuals who appear influential in formal structures may not carry much weight in day to day operations, and some key individuals are not evident from the formal structure. More and more leaders understand that behind any formal structure there is a web of informal relationships that help drive growth and organizational performance. ONA acts as an x-ray for leaders to view these invisible relationships between people and groups. By Using analytics developed by industry-leader Rob Cross, executives can map and assess these relationships revealing the hidden “networks at work” and provide a birds-eye view of information flow, decision-making, collaboration, and leadership patterns., ONA can pinpoint silos, information bottlenecks, overloaded individuals, poorly distributed expertise, and unrecognized talent.Rob is a recognized leader of organizational network analytics and author of dozens of articles in refereed journals (HBR, MIT Sloan Management Review, McKinsey Quarterly, etc), four books, multiple chapters, scores of conference presentations and other publications. This is where I put in a plug for his books by telling you they’re available on Amazon.comWe’re also the sponsor of the network roundtable which is s consortium of corporate, public and non-profit institutions committed to the application of network analytics to enhance organizational effectiveness. Organizations ranging from Raytheon to Bloomberg to NASA are members. And finally ,These solutions are the results of more than a decade of conducting social network analyses for more than 300 national and global enterprises. In the pharma space, we count Merck, BMS, Merrimack and Novartis as clients to give you a sense of who’s used this technology.
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Blinded background information on the company, their reorg and the goal of working with ANI.
Post-acquisition (though many lessons can be learned before and during the change initiative)Company wanted to analyze these 5 criteria to determine what drove collaboration post-change.Main concern: Is the old structure (“legacy affiliation”) still driving collaboration dynamics? In other words, were they successful? Did the change work?
From email data, a network can be created by looking at the exchange of emails between individuals. In this analysis, both the volume of emails between individuals, as well as the time between responses relative to each individual’s typical email patterns were used to create connections, or relationships, between individuals.
The initial hypothesis was that 3 months of email data would be required for an analysis. The graph to the right demonstrates the changes by adding additional weeks of email data. Around week 12, the correlation begins to plateau, supporting the initial hypothesis.
Repeat slide to remind audience of the initial question (ie was the legacy group still driving collaboration?)
No, in fact, sub-functions were correctly driving employee communication. The reorg was successful in changing the collaborating away from the old structure into the new structure.
Emphasis that although this case study was about post-change, ONA can help change initiatives at any stage of the process.