Network Operations | SlideShare | Accenture

From insights to action, the path to extraordinary value starts here.
Elevate every
decision with
future-ready
network
operations
Fast-track to future-ready performance

Intelligent Operations | Network View
Facing unprecedented demand,
Communications Service Providers stepped up.
Along with transformational changes such as
network cloudification, private networks and 5G,
CSPs find themselves at a crucial turning point:
Intelligent Operations | Network View Copyright © 2022 Accenture. All rights reserved. 2
Stick with the status quo and watch
competitors drive the market.
OR
Build on momentum and reinvent
telecoms for a new era.
01
02
Which will they choose?

From delivering efficiency and revenue
through commodity products and
services to unleashing the power of
data for innovation.
From over-indexing on engineering and
technical capabilities to focusing on
customer and employee experiences.
From reactive to proactive.
From status quo to future-ready.
It’s time to
make a shift
3
Copyright © 2022 Accenture. All rights reserved.

1.7x
Higher efficiency
levels for future-
ready organizations.1
More efficient
Advantages of being
future-ready
1 Future-ready organizations exhibited 6.4 pp higher profitability and 13.1 percent greater efficiency, on average
Source: Accenture Research and Oxford Economics Intelligent Operations Survey, 2020
Other future-ready benefits:
Improved talent mix, reskilling, customer
experiences and ecosystem relationships.
2.8x
Boost in corporate
profitability for
future-ready
organizations.1
More profitable

An intelligent operating model has a high level
of operations maturity.
But how mature are operations
amongst CSPs today?
To find out, we conducted a global, cross-
industry study of over 1,100 senior executives—
including 50 CSPs—to find out how respondents
perceive their operations maturity and quantify
the link between business, operations maturity
and performance.
Are telcos becoming
future-ready?
5

Our research and experience reveals there are
four levels of maturity:
of CSPs report a high level of
maturity as their current state;
we call them “future-ready.”
4%
Operations on the move
6
say they have evolved to
predictive operations.
70%
Each level is grounded in and enabled by progressively more
sophisticated technology, talent, processes and data insight.
Predictive
Stable
Future-ready
Efficient

CSPs are confident they can
make the leap to future-ready
But why is the gap so
wide between where
CSPs are, and where
they think they can go?
36%
expect to be future-ready by 2023.

It’s clear a strategic pivot is in
order, but CSPs are not making
it fast enough.
How can they answer
the call for future-ready
network operations?
Strategy is the
biggest barrier
to operational
transformation
of CSP leaders ranked
strategy as a top challenge
to future-readiness.
33%
for all industries.
25%
Compared to

Three ways to become future-ready:
03
02
01
Know how
to leapfrog
maturity levels
Know the key
steps
Know the
ultimate goal

Copyright © 2022 Accenture. All rights reserved. 10
Know the
ultimate goal
Think big with strategy at
the forefront
01

Bringing business and
technology together
can get CSPs where
they want to be.
01 Know the ultimate goal
Breaking barriers
of CSPs say that business-
technology collaboration
is being used in their
organizations today.
10%
want to do this
within three years.
52%
Cultural alignment is key
The whole organization must embrace
the mindset of business and technology
interests working in lockstep to deliver
on customer-focused goals.

01 Know the ultimate goal
Rakuten looked to redefine the
telco rulebook by building Rakuten
Mobile: a fully virtualized, cloud-
native mobile network for a new
era of data generation.
We collaborated on Rakuten
Mobile as an operational
enablement partner, designing and
implementing an innovative new
cloud-native operating model that
enabled the speed and agility to
completely disrupt the industry.

02
Know the
key steps
Automate at scale to
free up human talent

CSPs are leaders in
automation—but can be even
stronger by committing to
improving their data landscape.
Driving smarter decision-making
CSPs need to shore up data quality and integrity to take
advantage of advanced analytics and automation. This
will enable their teams to focus on more rewarding,
creative and complex work.
Taking analytics
to another level
of CSP executives say their companies
design their operating models based on
data rather than experience and intuition.
68%
Just
02 Know the key steps

CSPs have made great
strides in cloud adoption.
Now, it’s time to think
beyond cost and use the
cloud to boost innovation
and drive new and more
profitable business at scale.
A mindset shift
from cost to
innovation
Scaling cloud
investments
of CSP leaders say that
their organization is using
cloud at scale today.
86%
CSPs need
to get the full
benefit of
the cloud

A global communications company
built intelligent network operations
into its business with SynOps, laying
the foundation for a more customer-
centric, sustainable future.
By increased standardization and
automation, the company has
reduced customer billing disputes
and created more than $300m in
cost savings.

Know how
to leapfrog
maturity levels
Build ecosystem relationships
03
17

Without the right
ecosystem partners,
CSPs are leaving
themselves vulnerable
to being left behind.
Open to collaboration
Pushing the limits of
products and services
Partners can help CSPs drive and deliver
innovation that positions their operations,
services and data in a whole new light—and
brings new ways to monetize their business.
03 Know how to leapfrog maturity levels
of CSP leaders say that
partnership improved
over the last three years.
44%
indicate that the
pandemic boosted
this focus.
40%

A UK telco provider leveraged
our global network operations
ecosystem to find the right partners
for expanding its high-speed,
optical fiber network.
As a result, the company has
delivered fiber broadband to over
5 million homes and businesses
across the country while reducing
network deployment costs by 30%
and accelerating planning and
deployment from 80 to 50 days.
03 Know how to leapfrog maturity levels

While most CSPs have made
progress in improving operations
maturity to reach the predictive
state, there is more to do. And fast.
With future-ready operations, CSPs
will have the operational foundation
they need to elevate every business
decision, realize sustainable growth
and deliver breakthrough network-
based products and services.
The choice to change

Learn more at: Accenture.com/TBD
Think Enhance Scale Foster Put Build
big and
go beyond
incremental
change
intuition
with the
high-quality,
diverse data
automation
and analytics,
AI and
integrated
solutions
with leading
practices
a human +
machine,
specialized
workforce
a cloud
infrastructure
at the heart
complementary
third-party
and ecosystem
relationships
Now is the time to make your move to intelligent operations. Here’s how:

Four levels of operations maturity:
Appendix
Predictive
Concentrate mostly
on core process
improvements and on
improving quality and
compliance controls.
Stable
Future-ready
Efficient
More productive, they
incorporate tested
methods, such as Lean
Six Sigma and process
standardization and
deploy automation
technologies.
Focus on how automation
can support and augment
human ingenuity. They
deploy technologies and
leading practices with
that goal in mind.
See increased efficiency
and profitability, improved
stakeholder experiences and
better business outcomes.
They are more agile and
resilient than others.

DISCLAIMER: This document is intended for general informational purposes only and does not take into account
the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims,
to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the
information in this presentation and for any acts or omissions made based on such information. Accenture does
not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their
own legal counsel or other licensed professionals.
About Accenture
Accenture is a global professional
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Combining unmatched experience and
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industries, we offer Strategy and
Consulting, Interactive, Technology and
Operations services—all powered by the
world’s largest network of Advanced
Technology and Intelligent Operations
centers. Our 699,000 people deliver on
the promise of technology and human
ingenuity every day, serving clients in
more than 120 countries. We embrace
the power of change to create value and
shared success for our clients, people,
shareholders, partners and communities.
Visit us at www.accenture.com
About Accenture Research
Accenture Research shapes trends and
creates data-driven insights about the
most pressing issues global organizations
face. Combining the power of innovative
research techniques with a deep
understanding of our clients’ industries,
our team of 300 researchers and analysts
spans 20 countries and publishes
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us at www.accenture.com/research
About Oxford Economics
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forecasting and quantitative analysis. Our
worldwide client base comprises more
than 1,500 international corporations,
financial institutions, government
organizations, and universities.
Headquartered in Oxford, with offices
around the world, we employ 400 staff,
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