Ilja Heitlager Keynote presented at the #2012waic conference - Ghent, Belgium

1. A Company based on Love
2012 Summit
1-3 February
Ilja Heitlager

2. personal
craftsmanshi

3. Schuberg Philis
Dutch IT company

4. experts
few happy
customers

5. silos
Structure build are counter productive
hierarchy

6. 100%
critical systems

7. multidisciplinary
teams
experts in front

8. responsible
full

9. personal
relationships
cupfighting

10. Outsourcing Performance 2006-2011
Overview of the Dutch market for IT outsourcing

11. Customer Recommendation
Schuberg Philis 100
Accenture 94
Centric 90
Fujitsu 88
Sogeti 83
Simac 82
Imtech ITC 82
Logica 82
Ordina 81
T-System 72
Atos Origin 70
IBM 70
Capgemini 67
HP Enterprise Services 61
Getronics 59
0 20 40 60 80 100 (%)

12. 2004 - 2011
82
. 8.1 81
.
87
. Customer Satisfactio
7.7
7.2
'04 '05 '06 '07 '08 '09 '10 '11

13. 2004 - 2011
82
. 8.1 81
.
87
. Customer Satisfactio
170
7.7
7.2 FTE
149 Revenues in mill EU
47
.5
35
.0 42.5
30
.4
118
20.2
101
13.2 85
90
.
65
. 65
40 50
'04 '05 '06 '07 '08 '09 '10 '11

14. next?

15. timing
TOC
» No guts
» Tradition of getting together

16. match

19. Filmpje

20. energy
affection

21. inspire share

22. Kidswall

23. All pictures
or under creative commons
www.schubergphilis.com
www.cupfighter.net
Ilja Heitlager
iheitlager@schubergphilis.com
@iheitlager