ICMI
8 SlideShares 4 Seguidores
Personal Information
Organização/Local de trabalho
Colorado Springs, CO United States
Setor
Education
Site
www.icmi.com
Sobre
ICMI has been participating in the certification, training, events, consulting and publishing business for over 26 years. Our experience has provided us with contact center experience that no other organization can duplicate. The result: value-added, holistic insight and solutions in an efficient and highly applicable manner.
Detalhes do contato
Marcadores
call center certification call center proffessional development call center training call center quality
Ver mais

Apresentações

(4)
Ver tudo

ICMI Quality Presentation

Há 13 anos • 1469 Visualizações

Supervisors to Leaders - ICMI @ Dreamforce 2010 Handout - Macklin Martin

Há 13 anos • 544 Visualizações

Workforce Management - ICMI @ Dreamforce 2010 Handout - Brent Haferkamp

Há 13 anos • 456 Visualizações

CIAC Certification Program Details

Há 12 anos • 1583 Visualizações

Documentos

(4)
Ver tudo

ICMI Call Center Ops 101 - ICMI @ Dreamforce 2010 Handout - Brad Cleveland

Há 13 anos • 1041 Visualizações

Importance of Emotional Intelligence - ICMI @ Dreamforce 2010 Handout - Deb Monroe

Há 13 anos • 437 Visualizações

Perception is Reality - ICMI @ Dreamforce 2010 Handout - Tim Montgomery

Há 13 anos • 353 Visualizações

Relational Leadership - ICMI @ Dreamforce 2010 Handout - Bob Furniss

Há 13 anos • 337 Visualizações
Personal Information
Organização/Local de trabalho
Colorado Springs, CO United States
Setor
Education
Site
www.icmi.com
Sobre
ICMI has been participating in the certification, training, events, consulting and publishing business for over 26 years. Our experience has provided us with contact center experience that no other organization can duplicate. The result: value-added, holistic insight and solutions in an efficient and highly applicable manner.
Marcadores
call center certification call center proffessional development call center training call center quality
Ver mais