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                                                       Creating Entrepreneurial Work Environments
                                                                                                                                                                  Executive Seminar for MILE
                                                                                                                                                                        Jeddah, March 28, 2011



Copyright © 2011 by Monitor Company Group, L.P.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means — electronic, mechanical, photocopying,
recording, or otherwise — without the permission of Monitor Company Group, L.P.
This document provides an outline of a presentation and is incomplete without the accompanying oral commentary and discussion.
COMPANY CONFIDENTIAL
Agenda

                 Objectives for the Day and Introductions                                                          8:30

                 Intro to Entrepreneurship: Why Entrepreneurship Matters                                           9:00
                  (interactive presentation)

                     – Exercise one: Entrepreneurship as a Strategic Choice                                         9:30

                     – Report out and Plenary Discussion                                                          10:00

                 Getting it Right: The Key Levers for Entrepreneurship                                           10:30
                  (interactive presentation)

                     – Exercise two: Barrier and Enablers in your Organization                                    11:00

                     – Report out and Plenary Discussion                                                          11:30

                 Closing Remarks                                                                                 12:00


MILE Executive Seminar on Corporate Entrepreneurship                             Copyright © 2011 Monitor Company Group, L.P. — Confidential   2
Today’s Objectives
         We are here because we believe in entrepreneurship. Today we hope to emphasize
         why it matters, illustrate how to do it better, and have fun


                 Understand of why entrepreneurship matters in a corporate environment

                 Review the barriers to nurturing entrepreneurial behavior among your employees

                 Learn practical ways to make your work place more entrepreneurial, through case
                  studies and vibrant idea sharing

                 Put your own ideas to the test through some exercises with your peers

                 Have fun!




MILE Executive Seminar on Corporate Entrepreneurship                       Copyright © 2011 Monitor Company Group, L.P. — Confidential   3
Introductions: Who We Are




                           Francesco Fazio             Joel Finlayson   Neil Pearse




                               James Carty             Noura Al-Turki   Dr 3M, MILE

MILE Executive Seminar on Corporate Entrepreneurship                       Copyright © 2011 Monitor Company Group, L.P. — Confidential   4
Agenda

                 Objectives for the Day and Introductions                                                          8:30

                 Intro to Entrepreneurship: Why Entrepreneurship Matters                                           9:00
                  (interactive presentation)

                     – Exercise one: Entrepreneurship as a Strategic Choice                                         9:30

                     – Report out and Plenary Discussion                                                          10:00

                 Getting it Right: The Key Levers for Entrepreneurship                                           10:30
                  (interactive presentation)

                     – Exercise two: Barrier and Enablers in your Organization                                    11:00

                     – Report out and Plenary Discussion                                                          11:30

                 Closing Remarks                                                                                 12:00


MILE Executive Seminar on Corporate Entrepreneurship                             Copyright © 2011 Monitor Company Group, L.P. — Confidential   5
Entrepreneurship is at the essence of strategy




             Relentlessly
             explore
             new and
             different ways
             to compete and grow
MILE Executive Seminar on Corporate Entrepreneurship      Copyright © 2011 Monitor Company Group, L.P. — Confidential   6
Defining Entrepreneurship… in Your Own Words (1/2)
      Q1: In your own words, how do you define entrepreneurship?

                  “Ability to start new businesses, having the right
                  intuition for new market opportunities, and having the
                  courage to invest in new technology, with creativity”


                                                                    “Creating a new business… with limited
                                                                    resources and maximum freedom”


                             “Taking the initiative to commit oneself (and other
                             resources) to a high-potential venture which entails
                             a significant level of uncertainty and risk, and
                             persisting to see it through to successful completion”


Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28.

MILE Executive Seminar on Corporate Entrepreneurship                                                              Copyright © 2011 Monitor Company Group, L.P. — Confidential   7
Defining Entrepreneurship… in Your Own Words (2/2)
      Q1: In your own words, how do you define entrepreneurship?

                                                   “A wonderful, but difficult experience that a lot of people
                                                    desire, but few will ever try”

              “Creating a think tank environment to develop
               ideas and ventures… trying new things, and
               experiment”

                                                                   “Utilizing knowledge, experience and ideas
                                                                    to develop businesses that earn money”


                                          “Undertaking risks … in an innovative way …working for
                                           oneself or for a company”


Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28.

MILE Executive Seminar on Corporate Entrepreneurship                                                              Copyright © 2011 Monitor Company Group, L.P. — Confidential   8
Myths and Truths about Entrepreneurship
         Entrepreneurship is more commonly associated with start-ups... not large organizations


                                            Myths                                   Truths

                                             “Entrepreneurship only                 An increasing number of
                                             exists in small, start-up               large companies are
                                                 type companies”                     becoming Corporate
                                              (e.g., large companies require             Entrepreneurs
                                                rigid systems and controls)            (maintained entrepreneurial
                                                                                    focus and reinvented themselves)



                                           “Due to regulatory and                      There are numerous
                                               cultural factors,                    examples of high-growth,
                                         entrepreneurship does not                   driven entrepreneurs in
                                          exist in the Middle East”                         the region
                                           (e.g., fear of failure or losing face,   (barriers exist, however, especially
                                            stifling regulatory environments)          for state owned companies)




MILE Executive Seminar on Corporate Entrepreneurship                                Copyright © 2011 Monitor Company Group, L.P. — Confidential   9
Entrepreneurial Environments Matter
         Entrepreneurial environments benefit employees, companies and ultimately the economy



                           Employee Benefits                                  Company Benefits

             Higher Satisfaction, as they are provided                 Ability to react faster, to market
              with greater responsibility early on
                                                                         changes

             Greater commitment, as they feel valued     Benefits      Better, broader innovation,
              and part of the team                         to the        through improved collaboration; and from
                                                          Economy        everywhere in the firm, not just R&D
             Increased learning & development,
              as they try and experiment new ideas
                                                                        Lower employee churn

             Improved performance, as they feel                        Higher return on human capital
              more ownership for their own actions




MILE Executive Seminar on Corporate Entrepreneurship                                 Copyright © 2011 Monitor Company Group, L.P. — Confidential   10
Barriers to Entrepreneurships
         Barriers still exist particularly within large (monopolies or formerly state owned)
         enterprises

                                     Direct Influence                                         Indirect

                     Cultural                           Organizational          Educational                      Regulatory



                                                         Very hierarchical                                Inefficient process
           Cultural focus on                                                  Education system
                                                          structures; no                                  for launching new
         consensus thinking;                                                 focused on learning
                                                       incentives/rewards                                businesses or ideas,
          risk adversity; fear                                                 by repetition vs.
                                                       for entrepreneurial                                low ease of doing
                of failure                                                     critical thinking
                                                            behaviors                                           business



                                          With deliberate plans and good design, you can drive change



MILE Executive Seminar on Corporate Entrepreneurship                                           Copyright © 2011 Monitor Company Group, L.P. — Confidential   11
Enablers of Entrepreneurial Organizations
         Successful entrepreneurial firms start by making entrepreneurship an explicit strategic
         choice



                                                                        DIRECTION
                                                              Making   entrepreneurship an
                                                               explicit strategic choice




                                                                      Entrepreneurial
                                        ARCHITECTURE                                          BEHAVIOR
                                                                       Organizations
                                              Targeted incentives                       Collaboration
                                               and rewards                                and sharing of
                                              Flexible, rotational
                                                                                          ideas
                                               programs                                  Taking risks and

                                              Open workspaces
                                                                                          celebrating
                                                                                          failures




MILE Executive Seminar on Corporate Entrepreneurship                                               Copyright © 2011 Monitor Company Group, L.P. — Confidential   12
Who’s Doing This?
         We have looked at a number of entrepreneurial initiatives run by some of the world’s
         leading organizations




                                                         Examples of
                                                       Entrepreneurial
                                                        Environments




MILE Executive Seminar on Corporate Entrepreneurship                     Copyright © 2011 Monitor Company Group, L.P. — Confidential   13
What we Have Learned
         We have identified 5 common themes to create entrepreneurial environments


              Conventional

                                                 1     Leadership from the top
                                                       ‫‏‬                                         (Direction)



                                                 2     Right Incentives and Rewards
                                                       ‫‏‬                                         (Architecture)


                                                                                                 (Architecture /
                                                 3     Employee Self-Direction
                                                       ‫‏‬
                                                                                                 Behavior)


                                                 4     “Celebrating” Failures
                                                       ‫‏‬                                         (Behavior)



                                                 5     Workspace Design
                                                       ‫‏‬                                         (Architecture)


                       Bold




MILE Executive Seminar on Corporate Entrepreneurship                                  Copyright © 2011 Monitor Company Group, L.P. — Confidential   14
1      Leadership from the Top
         The Theory
         Top management plays the primary role in the development of entrepreneurial
         environments

                                                                                     Makes entrepreneurship a
                                                                                      strategic choice
                                                                                     Sets the example
                                                                      Direction
                                                                                     Sets expectations
                                                                                     Sponsors initiatives



      Leverages existing
       assets (e.g. brand,                                                                            Encourages risk-taking
       people, infrastructure)                         Architecture               Behavior
                                                                                                      Fosters a culture of trust
      Provides access to                                                                              and collaboration
       capital




MILE Executive Seminar on Corporate Entrepreneurship                                               Copyright © 2011 Monitor Company Group, L.P. — Confidential   15
1      Leadership from the Top
         Amazon Performance Review
      Amazon has grown in the largest online retailer in the world, giving substantial return to
      its shareholders
                                                  Stock Price of Amazon and its Competitors, June 1997– Mar 2011
                            200                                                                                                            10000

                                             Amazon
                                                                            Amazon has outperformed
                                             ebay
                                                                             the market and E-bay on
                                             NASDAQ Index                    the success of the kindle                                     7500
         Stock Prices USD




                                                                                                                                                       NASDAQ Index
                            100                                                                                                            5000




                                                                                                                                           2500




                              0                                                                                                            0
                                  Jun-97

                                  Jun-98

                                  Jun-99

                                  Jun-00

                                  Jun-01

                                  Jun-02

                                  Jun-03

                                  Jun-04

                                  Jun-05

                                  Jun-06

                                  Jun-07

                                  Jun-08

                                  Jun-09

                                  Jun-10
                                  Dec-10
                                  Dec-97

                                  Dec-98

                                  Dec-99

                                  Dec-00

                                  Dec-01

                                  Dec-02

                                  Dec-03

                                  Dec-04

                                  Dec-05

                                  Dec-06

                                  Dec-07

                                  Dec-08

                                  Dec-09
Source: Capital IQ; Yahoo Finance

MILE Executive Seminar on Corporate Entrepreneurship                                                     Copyright © 2011 Monitor Company Group, L.P. — Confidential   16
1      Leadership from the Top
         Amazon Strategy: Entrepreneurship at Every Level
                                                                                  Entrepreneurship as a
                                                                                     Strategic Choice
       What are our goals
        and aspirations?                               Where are we going
                                                           to play?               How are we going
                                                                                      to win?                               What are the
                                                                                                                              required
       Originallyto be the                                                                                                 capabilities?
        world’s leading                                Channel: Online Only
        online bookstore…                                                       Culture:                                                           … to foster
                                                                                 Foster entrepreneurial                                        entrepreneurship
                                                       Categories:
      …  then to become                                                          behaviors & employee
                                                        Consumer goods:                                            Provide  employees
        the leading online                               Books & CDs… tools       driven ideas                         freedom to decide
        retailer                                        Digital media
                                                                                Entrepreneurship at
                                                        Electronics                                                Develop    internal
       To enter one new                                                        every level:
                                                       …                                                              innovation platform
        business each year                                                       Product development:
                                                       …                                                              for peer review
        (e.g. Android App                                                         Hosted (3rd party)
        Store launched                                 Geography:                 merchants, Prime, EC2..
        March 25th)                                                                                                 Expand   internal
                                                                                 Procurement:
                                                        50% US
                                                                                  Manufacturer sourcing                investment platform
                                                        50% International
                                                                                 Fulfillment: Flat fee
                                                                                                                       for employee ideas
                                                         (Europe #2, Asia #3)
                                                                                  annual delivery
                                                                                 Technology: CRM
                                                                                  Innovation
                                                                                 HR: (see next column)

MILE Executive Seminar on Corporate Entrepreneurship                                                      Copyright © 2011 Monitor Company Group, L.P. — Confidential   17
1      Leadership from the Top
         Jeff Bezos’ Commitment to Entrepreneurship


                                                       2005   “Amazon excels at different kinds of entrepreneurship –
                                                              from creating new ways to doing business… to making
                                                              small changes that improve the online store.”


                                                       2007   “Not all executives are committed to making
                                                              entrepreneurship a top priority … the difference
                 Jeff Bezos, CEO                              between a company whose CEO and leadership team
                                                              have an “all-in” mentality on entrepreneurship, and
                                                              the one who is not, is unmistakable – and so is the
                                                              impact on the company’s culture and results.”


                                                       2009   “We have entrepreneurs at every level of Amazon.
                                                              This does not necessarily mean that every employee is
                                                              responsible for creating the next breakthrough
                                                              product. It does mean everyone must look for and find
                                                              ways to do their work better than it’s ever been done
                                                              before, and to do that as often as possible


MILE Executive Seminar on Corporate Entrepreneurship                                            Copyright © 2011 Monitor Company Group, L.P. — Confidential   18
1      Leadership from the Top
         Results of Entrepreneurship at Amazon

             2010                  “Passion and innovation seem to go a long way. We could have been satisfied
                                   with revolutionizing the way we find and buy books…. but we wanted to
                                   revolutionize the way we read them too”




MILE Executive Seminar on Corporate Entrepreneurship                                       Copyright © 2011 Monitor Company Group, L.P. — Confidential   19
1      Leadership from the Top
         3M Performance Review
         3M has outperformed the market the market in the last 10 years, and has enjoyed a
         rapid recovery post 2009 recession
                                                                               Stock Price of 3M and its Competitors, Feb 1968 – Mar 2011

                            120                                                                                                                                           3M has outperformed                                                                                                 15000
                                                     3M                                                                                                                     competitors on its
                                                     EI DuPont de Nemours & Co. (Du Pont)                                                                                relentless focus on new                                                                                              12500
                                                     Avery Dennison Corporation                                                                                           product introductions
                             90
         Stock Prices USD




                                                     NYSE Index




                                                                                                                                                                                                                                                                                                      NYSE Index
                                                                                                                                                                                                                                                                                              10000


                             60                                                                                                                                                                                                                                                               7500


                                                                                                                                                                                                                                                                                              5000
                             30
                                                                                                                                                                                                                                                                                              2500


                              0                                                                                                                                                                                                                                                               0
                                  Feb-68


                                                    Apr-71


                                                                      Jun-74




                                                                                                                                     Jun-85




                                                                                                                                                                                                    Jun-96




                                                                                                                                                                                                                                                                   Jun-07
                                                                                                                                                       Aug-88
                                                                                        Aug-77




                                                                                                                                                                                                                      Aug-99




                                                                                                                                                                                                                                                                                     Aug-10
                                                             Nov-72




                                                                                                          Oct-80


                                                                                                                            Nov-83




                                                                                                                                                                         Oct-91


                                                                                                                                                                                           Nov-94




                                                                                                                                                                                                                                        Oct-02


                                                                                                                                                                                                                                                          Nov-05
                                           Sep-69




                                                                               Jan-76


                                                                                                 Mar-79




                                                                                                                                              Jan-87


                                                                                                                                                                Mar-90




                                                                                                                                                                                                             Jan-98


                                                                                                                                                                                                                               Mar-01




                                                                                                                                                                                                                                                                            Jan-09
                                                                                                                   May-82




                                                                                                                                                                                  May-93




                                                                                                                                                                                                                                                 May-04
Source: Capital IQ; Yahoo Finance
MILE Executive Seminar on Corporate Entrepreneurship                                                                                                                                                                                      Copyright © 2011 Monitor Company Group, L.P. — Confidential              20
1      Leadership from the Top
         3M Strategy: Diversification Leads the Way
                                                                                     Entrepreneurship as a
                                                                                        Strategic Choice
       What are our goals
        and aspirations?                                  Where are we going
                                                              to play?               How are we going
                                                                                         to win?                               What are the
                                                                                                                                 required
    Exceed           market                                                                                                   capabilities?
       growth                                          Geography :
                                                                                   Corporate Culture:                                                 … to foster
                                                        Invest in emerging
    Generate    30% of                                                                                                                            entrepreneurship
                                                         markets (Brasil, China,    Nurture innovation
       revenue from new
                                                         India, Indonesia)          Provide (some)                15  % Time Allocation
       products in past five
                                                        Expand in international     employee autonomy               Option for individual
       years
                                                         mature markets             Remove the stigma               projects
    Growth   in all six                                                             from failure
                                                       Key Industry Emphasis:                                      Dedicated  corporate
       business divisions
                                                        Consumer & Office         Invest in the future:             seed capital for new
                                                        Display & Graphics         Dedication to R&D               ideas
                                                        Healthcare                 New venture funding
                                                                                                                   Members     of new venture
                                                        Communications             Localize labs and
                                                                                     research facilities             teams that do not
                                                        Industrial &
                                                                                                                     succeed are guaranteed
                                                         transportation Safety
                                                                                   Cost Control:                     their jobs
                                                        Safety, Security and
                                                                                    Reducing
                                                         Protection Services                                       Maintain            R&D spending
                                                                                     manufacturing costs
                                                                                    Shorten supply chain
                                                                                                                     of US$1B
MILE Executive Seminar on Corporate Entrepreneurship                                                         Copyright © 2011 Monitor Company Group, L.P. — Confidential   21
1      Leadership from the Top
         A History of Entrepreneurship


       1902                                                                                                                         2010

      Minnesota Mining and                             William L. McKnight
      Manufacturing Co.                                  CEO, 1929-1966
                                                            Legendary,
                                                       Inspirational Leader


      Flexible Sandpaper




                 “At 3M, we stimulate ordinary people to
                   produce extraordinary performance”.                           USD 27 billion sales
                                                                                 60,000 Products; 20+ brands
      "Hire good people and let them do their job in
            their own ways. And tolerate mistakes"                               500 new products per year

              "We do think innovation is more than an                            R&D 5-7% of Sales, 2x average manuf.
             accident, and that you can create the right                         30% sales from new products in last 5-year
                   entrepreneurial environment for it”.

MILE Executive Seminar on Corporate Entrepreneurship                                            Copyright © 2011 Monitor Company Group, L.P. — Confidential   22
1      Leadership from the Top
         Strategic Importance of Entrepreneurship
         Entrepreneurship matters a lot to a few, and a little for everybody. Regardless of your
         company size, and your industry, entrepreneurship can drive significant advantage



                                                                            A lot for a few: truly disruptive business
                                                                            models (e.g. Amazon); high growth
                                                                            industries (e.g. internet, high tech)


                                                                                   In the middle: transformative
                                                                                   businesses in industries with some
                                                                                   degree of competition and growth
                                                       Entrepreneurship
                                                       at the core of the
                                                            business                  A little for everybody: marginally
                                                                                      incremental business models; deeply
                                                                                      competitive, low growth industries


                                                                                               Even in the periphery, however,
                                                                                               companies can derive great value
                                                                                               from entrepreneurship – see 3M




MILE Executive Seminar on Corporate Entrepreneurship                                                       Copyright © 2011 Monitor Company Group, L.P. — Confidential   23
Agenda

                 Objectives for the Day and Introductions                                                          8:30

                 Intro to Entrepreneurship: Why Entrepreneurship Matters                                           9:00
                  (interactive presentation)

                     – Exercise one: Entrepreneurship as a Strategic Choice                                         9:30

                     – Report out and Plenary Discussion                                                          10:00

                 Getting it Right: The Key Levers for Entrepreneurship                                           10:30
                  (interactive presentation)

                     – Exercise two: Barrier and Enablers in your Organization                                    11:00

                     – Report out and Plenary Discussion                                                          11:30

                 Closing Remarks                                                                                 12:00


MILE Executive Seminar on Corporate Entrepreneurship                             Copyright © 2011 Monitor Company Group, L.P. — Confidential   24
Exercise One: Entrepreneurship as a Strategic Choice

                                                       Exercise One: Entrepreneurship as a Strategic Choice
  Part 1: Table Discussion (30 min)
                                                        Name: _____________
         Map your company on the 2x2                   Organization: _____________
         Discuss amongst your table partners:
             – How important is entrepreneurship                 Critical
               in your organization, and why?
             – How good do you feel your company
               is at nurturing entrepreneurship?
                                                       How Important Is
                                                       Entrepreneurship?

  Part 2: Report-out and Q&A (30 min)

         A volunteer from each table will report
          the key insights from the conversation               Marginal
         Plenary discussion and Q&A as a group                             Novice                                        Expert
                                                                                     How Good Are We at
                                                                                       Entrepreneurship?


MILE Executive Seminar on Corporate Entrepreneurship                                   Copyright © 2011 Monitor Company Group, L.P. — Confidential   25
Agenda

                 Objectives for the Day and Introductions                                                          8:30

                 Intro to Entrepreneurship: Why Entrepreneurship Matters                                           9:00
                  (interactive presentation)

                     – Exercise one: Entrepreneurship as a Strategic Choice                                         9:30

                     – Report out and Plenary Discussion                                                          10:00

                 Getting it Right: The Key Levers for Entrepreneurship                                           10:30
                  (interactive presentation)

                     – Exercise two: Barrier and Enablers in your Organization                                    11:00

                     – Report out and Plenary Discussion                                                          11:30

                 Closing Remarks                                                                                 12:00


MILE Executive Seminar on Corporate Entrepreneurship                             Copyright © 2011 Monitor Company Group, L.P. — Confidential   26
Key Levers for Entrepreneurial Environments
         We have identified 5 common themes to create entrepreneurial environments


              Conventional

                                                 1     Leadership from the top
                                                       ‫‏‬                                         (Direction)



                                                 2     Right Incentives and Rewards
                                                       ‫‏‬                                         (Architecture)


                                                                                                 (Architecture /
                                                 3     Employee Self-Direction
                                                       ‫‏‬
                                                                                                 Behavior)


                                                 4     “Celebrating” Failures
                                                       ‫‏‬                                         (Behavior)



                                                 5     Workspace Design
                                                       ‫‏‬                                         (Architecture)


                       Bold




MILE Executive Seminar on Corporate Entrepreneurship                                  Copyright © 2011 Monitor Company Group, L.P. — Confidential   27
2      Right Incentives and Rewards
         The Theory
         Ensuring adequate rewards – beyond pure financial rewards - can incentivise employees
         to behave in a more entrepreneurial manner


                                                                        Pay rises / Bonuses
                                                        Financial
                                                                        Target driven compensation
                                                        Rewards
                                                                       …



                                  What                                  Awards  / prizes
                                 motivates             Psychological    Public recognition
                                 people?                Rewards        …



                                                                        Empowerment

                                                       Satisfaction     Increased   autonomy
                                                                       …




MILE Executive Seminar on Corporate Entrepreneurship                                   Copyright © 2011 Monitor Company Group, L.P. — Confidential   28
2      Right Incentives and Rewards
         Rewarding Performance “The Vodafone Way”
      Shifted the work culture of employees towards greater entrepreneurship, customer focus


                                                                                                              High employee engagement
                                                                                                               & satisfaction
             “The Vodafone Way”
                                                                                                                – Employee Engagement: 76%
                                                                                                                – Vodafone Pride Index: 83%
                Defines key behaviors &                 Example behavior: Senior leaders                       – Manager Index: 72% (experience
                 goals for employees                     spend one day a month in a retail                         that managers create for their teams)
                                                       store with employees and customers

                Quarterly performance                                                                        Career advancement:
                 reviews and                                                                                   – Development Index: 71%
                 recognitions                                                                                  – 40% from Inspire promoted
                                                                                                                 to more senior roles (2010)
                “Inspire” talent
                 management program                                                                           Low turnover (13%)
                 for top performers
                                                           Example recognition in the
                                                         Vodafone Sustainability Report.
                                                                                                              Senior management diversity
                                                           Total of 85 heroes in 2009                          (26 nationalities)

Note: Vodafone was founded in 1982, operates in 70 countries, has 330 million subscribers; it employs 85,000+ globally; USD 70 Bn sales
Source: Interviews with Vodafone executives and employees. Vodafone Annual Report. 2009 Annual Vodafone People Survey (82% response rate). Monitor Analysis

MILE Executive Seminar on Corporate Entrepreneurship                                                              Copyright © 2011 Monitor Company Group, L.P. — Confidential   29
2      Right Incentives and Rewards
         Incentivizing and Empowering Employees
         Provides incentives based on customer satisfaction, and empowers employees to think
         on their feet


                                                                                                                  Consistently pleases
                                                                                                                   extremely discerning
                                                                                                                   clientele (“guest who
                                                                                                                   already have domestic
                                                                                                                   help”)

                                                                                                                  Regularly receives
                                                                                                                   international awards for
                                                                                                                   its management and levels
          Group’s hotels ranked monthly on the basis of                                                           of guest service
           customer service; year-end rankings determine the
           employees’ annual bonuses                                                                              Entrepreneurship built on
          Employees are empowered to think on their feet and                                                      combination of incentives
           respond to customer needs                                                                               and empowerment



Note: Founded in 1963, operates 42 hotels, 10,000 rooms in 27 countries; USD 840 Mn sales.
Source: Interviews with Mandarin Oriental executives and employees. Mandarin Oriental Annual Report. Monitor Analysis

MILE Executive Seminar on Corporate Entrepreneurship                                                               Copyright © 2011 Monitor Company Group, L.P. — Confidential   30
3      Employee Self-Direction
         The Theory
         Allowing employees to direct themselves – within reason - in the activities they perform


                                                       Self-direction….
                                                           … gives employees a sense of trust,
                                                           autonomy, and responsibility

                                                           … fosters unconstrained, creative
                                                           thinking

                                                           … improves employee morale


                                                       Examples
                                                              Autonomy over (some) time
                                                              Allocation to special projects
                                                              ...


MILE Executive Seminar on Corporate Entrepreneurship                              Copyright © 2011 Monitor Company Group, L.P. — Confidential   31
3      Employee Self-Direction
         2o% time policy at Google
         Google’s 20% time policy provides employees with substantial flexibility, giving engineers 1 day a
         week to work on a project of their choice


                                                       “20% Innovation Time”                                    A video on Google

                Engineers encouraged to take 20% of time to
                 work on something company-related that
                 they are passionate about
                   – Engineers can try to convince others to join their
                     project



          “Fifty percent of what Google launched in the second
             half of 2005 actually got built out of 20% time”
                                                                                              http://www.youtube.com/watch?v=aOZhbOhEunY&feature=related
                                   - Marissa Mayer, VP of Search Products




Note: Founded in 1998, processes over 1 Bn data requests per day; 25,000 employees globally; US 24 Bn sales
Source: Google Website and Annual Report, * Marissa Mayer, Google VP of Search Products (speaking in June 2006) Monitor Analysis

MILE Executive Seminar on Corporate Entrepreneurship                                                                 Copyright © 2011 Monitor Company Group, L.P. — Confidential   32
3      Employee Self-Direction
         Atlassian “FedEx Day” Challenge
         Encourages risk-taking and creative thinking through a special, regular competition


                                            “FedEx Day” Challenge
                                                                                  Special challenge run every quarter
                                                                                  Developers have 24 hrs to deliver a
                                                                                   working software prototype
                                                                                  Ambitious projects are encouraged
                                                                                  Learnings are shared and discussed as a
                                                                                   team
                                   Everyone presents; Atlassians vote
                                     their favorite “FedEx delivery”



                                  Real generation of             Expands people skills                     Improves employee morale;
                                      new ideas                     and creativity                            breaks the “routine”



Note: Atlassian is an Australian software company; 225 employees in Sydney, S. Francisco , Amsterdam; 20,000 customers in 134 countries; USD 59 Mn sales
Source: Company Reports, Economic Times, Monitor Analysis

MILE Executive Seminar on Corporate Entrepreneurship                                                                Copyright © 2011 Monitor Company Group, L.P. — Confidential   33
3      Employee Self-Direction
         A Video on Atlassian

                                                          A video on Atlassian (between min 5-7)




                                                       http://www.youtube.com/watch?v=u6XAPnuFjJc&feature=channel


MILE Executive Seminar on Corporate Entrepreneurship                                                           Copyright © 2011 Monitor Company Group, L.P. — Confidential   34
4      Celebrating Failures
         The Theory
         Learning to accept failure - as an opportunity to learn - provides employees with the
         confidence to take the risks necessary to be successful entrepreneurs


                                 Fear of Failure                      Learning from Failures

                                                                                                     Redefine failures as
                                                                                                      opportunities to learn
                                                                                                     Share lessons learned
                                                                                                      with others
                                                                                                     Encourage employees to
                                                                                                      take more risks




                        Achieving this transition is difficult; one way to start is to identify
                        one or two champions within the organization, that are willing to
                                            share their “failure” stories



MILE Executive Seminar on Corporate Entrepreneurship                                                   Copyright © 2011 Monitor Company Group, L.P. — Confidential   35
4      Celebrating Failures
         Tata “Dare To Try” Award
         Tata has implemented a unique award designed to encourage risk-taking and reward
         failures




                                          DARE TO TRY AWARD

                                To the most daring team which
                              made a sincere and valiant attempt                                    Winner honored by Chairman
                              for a major innovation, but failed                                       Ratan Tata, at a widely
                                                                                                    broadcast corporate function

                             “The company has found the means to reward risk-takers and, to a large
                             extent, extinguish the fear of failure”        - Tata group publication



                                                 Improves employee                                 Unleashes creativity and
                                              confidence and risk taking                           desire to try new things

Note: Tata is a multinational conglomerate; it comprises of 114 companies across 80 countries; operates in chemicals, steel, cars, IT; USD 67 Bn Sales
Source: Company Interviews and Reports; Economic Times; Monitor Analysis

MILE Executive Seminar on Corporate Entrepreneurship                                                                     Copyright © 2011 Monitor Company Group, L.P. — Confidential   36
4      Celebrating Failures
         BMW “Creative Error of the Month” Award
         From 1990 to 1993, BMW broke down traditional mindsets at the Regensburg, Germany
         factory by rewarding courageous, well-planned ideas that took risks but ultimately failed




                                                                                                                            Frees employees from
                                                                                                                              routines and rigid
                                                                                                                                  structures

                                                                                                                         Promotes optimistic, risk
                                                                                                                            friendly attitudes
               “Everyone is allowed to make mistakes, and to take
               calculated risks”                                                                                           Shifts from a climate of
                                                                                                                          fear to a climate of trust
               “If an innovative project carries only an 80/20,
               70/30 or even a 60/40 chance of succeeding, but
               you have thought it through carefully and are well
               prepared, then go ahead and try it.”

Note: The Creative Error of the Month Award was originated by Gehard Bihl and executed for 3.5 years under his supervision until his departure from the company.
During that period, 12 awards were handed out to employees within the factory based on the criteria that the failure was due not to simple error but a risky idea.
Source: Bihl, G., Werteorientierte Personalarbeit. Strategie und Umsetzung in einem neuen Automobilwerk, Munchen, 1995, S. 130.

MILE Executive Seminar on Corporate Entrepreneurship                                                                    Copyright © 2011 Monitor Company Group, L.P. — Confidential   37
5      Workspace Design
         The Theory
         Physical space matters

                                                       Where would you do your best work?




                                                                       or




                              “It’s easier to be productive, creative and happy at work in a colourful, organic,
                                            playful environment than in a grey, linear, boring one.”
                                                                                  - Alexander Kjerulf, Designer


MILE Executive Seminar on Corporate Entrepreneurship                                          Copyright © 2011 Monitor Company Group, L.P. — Confidential   38
5      Workspace Design
         Key Design Principles and Benefits
         Redesigning the physical office workspace to be more adaptable and flexible can help
         encourage greater collaboration and creative thinking
                                                                         Design Considerations
                                                                            Overall space: open, bright, easy to walk
                                                                             around
                                                                            Cubicals/offices: glass walls; open offices
                                                                            Social areas, break rooms: open, spacious,
                                                                             inviting;
                                                                            Think-rooms: big white-boards, where
                                                                             employees can gather, share ideas, etc.


                                                       Direct Benefits                                  Additional Benefits
                                                          Cost to build out is often lower                 Recruiting
                                                          Affords a sense of "transparency“                Retention
                                                          Fosters informal interaction                     Brand Building
                                                          Efficiency*

* Recent sustainability studies suggest shared spaces are more efficient than people working remotely
MILE Executive Seminar on Corporate Entrepreneurship                                                Copyright © 2011 Monitor Company Group, L.P. — Confidential   39
5      Workspace Design
         An Illustration: Red Bull London




                                                                                                     Moving from floor to floor: a slide
Note: Red Bull is an Austrian company that sells energy drinks. Its products are sold in 160 countries. It has 6,900 employees; USD 4.5 Bn Sales

MILE Executive Seminar on Corporate Entrepreneurship                                                                      Copyright © 2011 Monitor Company Group, L.P. — Confidential   40
5      Workspace Design
         An Illustration: ANZ Head Office, Melbourne




Note: ANZ is the fourth largest bank in Australia. It has presence in almost 30 countries. It has 40,000+ employees; USD 10 Bn Sales
MILE Executive Seminar on Corporate Entrepreneurship                                                                     Copyright © 2011 Monitor Company Group, L.P. — Confidential   41
5      Workspace Design
         Impact on Entrepreneurship at Telenor
         Telenor relocated 6,000 employees from 40 separate locations into a new, innovative
         facility, significantly improving employee collaboration and knowledge sharing




                                                                                     % of Employees who State New Flexible
            Created the region’s most innovative &
                                                                          100       Workspace had a Positive Impact on their…
             effective work environment,
             incorporating:                                                80
               – Open and flexible workspace solutions                     60
               – New, flexible work patterns
                                                                           40
               – A new, uniform ITC platform




                                                                                                                                               across BUs
                                                                                                                                  within BU
                                                                           20
            Employees are allocated to one of 200
                                                                             0
             flexible workspace units                                            Productivity   Work      Work
                                                                                             Contentment Quality
                                                                                                                     Work
                                                                                                                   Creativity
                                                                                                                                 Communication
                                                                                                                                 & Collaboration
                                                                                                                                                            Knowledge
                                                                                                                                                             Sharing

Note: Founded in 1855, Norwegian mobile telecom operator; 195 million subscribers in Scandinavia, Europe and Asia; 34,000 employees; USD 17 Bn sales
Source: Telenor website, SINTEF Building and Infrastructure study, Monitor Analysis

MILE Executive Seminar on Corporate Entrepreneurship                                                                      Copyright © 2011 Monitor Company Group, L.P. — Confidential   42
Agenda

                 Objectives for the Day and Introductions                                                       8:30

                 Intro to Entrepreneurship: Why Entrepreneurship Matters                                        9:00
                  (interactive presentation)

                     – Exercise one: Entrepreneurship as a Strategic Choice                                      9:30

                     – Report out and Plenary Discussion                                                       10:00

                 Getting it Right: The Key Levers for Entrepreneurship                                        10:30
                  (interactive presentation)

                     – Exercise two: Barrier and Enablers in your Organization                                 11:00

                     – Report out and Plenary Discussion                                                       11:30

                 Closing Remarks                                                                              12:00


MILE Executive Seminar on Corporate Entrepreneurship                          Copyright © 2011 Monitor Company Group, L.P. — Confidential   43
Exercise Two: Barriers and Enablers in Your Organizations

                                                       Exercise Two: Barriers and Enablers in Your Org.
  Part 1: Table Discussion (30 min)
                                                       Name: _____________
         Write down 1-3 things you could try in       Organization: _____________
          your organization
         Discuss amongst your table partners:                    Typical Barriers                         5 Key Enablers

             – What barriers to entrepreneurship          Fear of Failure                      1. Leadership from the Top
               are you facing in your organization?       Lack of senior support               2. Incentives and Rewards
                                                          Lack of Employee Interest            3. Employee Self-Direction
             – What might you try to overcome
                                                          Misalignment of Incentives           4. Celebrating Failures
               them, and why?
                                                          Lack of autonomy                     5. Workspace Design
                                                          Lack of funding
  Part 2: Report-out and Q&A (30 min)                     Etc.

                                                                    What are you going to try in your organization
         A volunteer from each table will report                    tomorrow morning? Fill in at least 3 ideas
          the key insights from the conversation
         Plenary discussion and Q&A as a group                        Idea 1: ___________________
                                                                       Idea 2: ___________________
                                                                       Idea 3: ___________________



MILE Executive Seminar on Corporate Entrepreneurship                                        Copyright © 2011 Monitor Company Group, L.P. — Confidential   44
Survey Findings Review
        Fear of failure, lack of incentives impede entrepreneurial behavior
        Lack of employee interest possibly driven by fear of failure and misaligned incentives
        provide the biggest barriers to entrepreneurship overall

         Q12: What are the most significant barriers of internal entrepreneurship at your firm?

                                    Fear of failure

                        Lack of employee interest

                        Misalignment of incentives

                                         Education

                                Lack of autonomy

                            Lack of senior support

                                Corporate policies

                   Lack of internal competition

                                  Lack of funding

                             Physical office layout


Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28.

CAS-COD-Prez-Date-CTL                                                                                             Copyright © 2011 Monitor Company Group, L.P. — Confidential   45
Survey Findings Review
        How would respondents make firms more entrepreneurial?
      Q13:              If you could change one or two things in your organization to
                        make it more entrepreneurial, what would you do?

                                                                              “Share strategy company wide.”

          “Using a structural, rather than opportunistic, approach with
           time lines and sufficient resources.”

                                                     “Solicit, encourage, and actively develop new or
                                                      adjacent business ideas solicited from employees.”

          “Allow business unit heads the freedom to move within
           their budgets and hold them accountable to results only.
           No micromanagement.”
                                                  “Incentivize risk taking (not recklessness).”

                                    “Accept failures and learn from mistakes.”


Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28.

CAS-COD-Prez-Date-CTL                                                                                             Copyright © 2011 Monitor Company Group, L.P. — Confidential   46
Survey Findings Review
        What’s keeping change from happening?
      Q14:              Why do you think your organization has not taken the direction
                        you just recommended above?

                        “Past success is leading the way.”

                                                                                    “Too focused on achieving targets.”

    “Lack of trust in business unit heads.”
                                                                                                   “High turnover.”
                                                  “Short-term focus.”


        “Too focused on continuing ‘business as usual’.”

                           “Nothing. We’re working on this full speed …. Started reaping the rewards
                            with notably higher innovation and risk taking since last year.”



Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28.

CAS-COD-Prez-Date-CTL                                                                                             Copyright © 2011 Monitor Company Group, L.P. — Confidential   47
Agenda

                 Objectives for the Day and Introductions                                                          8:30

                 Intro to Entrepreneurship: Why Entrepreneurship Matters                                           9:00
                  (interactive presentation)

                     – Exercise one: Entrepreneurship as a Strategic Choice                                         9:30

                     – Report out and Plenary Discussion                                                          10:00

                 Getting it Right: The Key Levers for Entrepreneurship                                           10:30
                  (interactive presentation)

                     – Exercise two: Barrier and Enablers in your Organization                                    11:00

                     – Report out and Plenary Discussion                                                          11:30

                 Closing Remarks                                                                                 12:00


MILE Executive Seminar on Corporate Entrepreneurship                             Copyright © 2011 Monitor Company Group, L.P. — Confidential   48
Recap of What We Learned
         3 Types of Enablers of Entrepreneurial Organizations
         Successful companies build their entrepreneurial environments on three types of
         enablers: direction, architecture, and behavior



                                                                        DIRECTION
                                                              Making   entrepreneurship an
                                                               explicit strategic choice




                                                                      Entrepreneurial
                                        ARCHITECTURE                                          BEHAVIOR
                                                                       Organizations
                                              Targeted incentives                       Collaboration
                                               and rewards                                and sharing of
                                              Flexible, rotational
                                                                                          ideas
                                               programs                                  Taking risks and

                                              Open workspaces
                                                                                          celebrating
                                                                                          failures




MILE Executive Seminar on Corporate Entrepreneurship                                               Copyright © 2011 Monitor Company Group, L.P. — Confidential   49
Recap of What We Learned
         5 Levers – from Conventional to Bold - to Spur Entrepreneurship
         We have identified 5 common themes to create entrepreneurial environments


              Conventional

                                                 1     Leadership from the top
                                                       ‫‏‬                                         (Direction)



                                                 2     Right Incentives and Rewards
                                                       ‫‏‬                                         (Architecture)


                                                                                                 (Architecture /
                                                 3     Employee Self-Direction
                                                       ‫‏‬
                                                                                                 Behavior)


                                                 4     “Celebrating” Failures
                                                       ‫‏‬                                         (Behavior)



                                                 5     Workspace Design
                                                       ‫‏‬                                         (Architecture)


                       Bold




MILE Executive Seminar on Corporate Entrepreneurship                                  Copyright © 2011 Monitor Company Group, L.P. — Confidential   50
Recap of What We Learned
         Strategic Importance of Entrepreneurship
         Entrepreneurship matters a lot to a few, and a little for everybody. Regardless of your
         company size, and your industry, entrepreneurship can drive significant advantage



                                                                            A lot for a few: truly disruptive business
                                                                            models (e.g. Amazon); high growth
                                                                            industries (e.g. internet, high tech)


                                                                                   In the middle: transformative
                                                                                   businesses in industries with some
                                                                                   degree of competition and growth
                                                       Entrepreneurship
                                                       at the core of the
                                                            business                  A little for everybody: marginally
                                                                                      incremental business models; deeply
                                                                                      competitive, low growth industries


                                                                                               Even in the periphery, however,
                                                                                               companies can derive great value
                                                                                               from entrepreneurship – see 3M




MILE Executive Seminar on Corporate Entrepreneurship                                                       Copyright © 2011 Monitor Company Group, L.P. — Confidential   51
Revisiting Your Positioning on the 2x2
         Where do you feel are in this map now? What caused your assessment to change
         from the beginning of the case? And why?

                                                        Critical




                        How Important Is
                        Entrepreneurship?




                                                       Marginal
                                                                   Novice                              Expert

                                                                    How Good Are We at Entrepreneurship?
MILE Executive Seminar on Corporate Entrepreneurship                                              Copyright © 2011 Monitor Company Group, L.P. — Confidential   52
Positioning of the Case Studies on the 2x2



                                                        Critical




                        How Important Is
                        Entrepreneurship?




                                                       Marginal
                                                                   Novice                              Expert

                                                                    How Good Are We at Entrepreneurship?
Source: Monitor Analysis

MILE Executive Seminar on Corporate Entrepreneurship                                              Copyright © 2011 Monitor Company Group, L.P. — Confidential   53
Thank you. For More Information About this Topic

                      Published: March 2011
                                                          Entrepreneurship has become a
                                                           key strategic choice for many
                                                           companies today, but building an
                                                           entrepreneurial workplace as an
                                                           established company is
                                                           challenging

                                                          Growth at Work identifies the
                                                           critical barriers to building an
                                                           entrepreneurial environment,
                                                           and explores 5 key levers
                                                           managers can pull to overcome
                                                           them
                                                           Francesco Fazio, ffazio@monitor.com
                                                           Joel Finlayson, jfinlayson@monitor.com
                                                           Neil Pearse, npearse@monitor.com



MILE Executive Seminar on Corporate Entrepreneurship                           Copyright © 2011 Monitor Company Group, L.P. — Confidential   54
Selection of Recent Articles from Monitor Group




                 Building Entrepreneurial                  Inside the Mind of            Customer Centricity
                      Environments                              the CEO                      Imperative




                          Creating an                  Open Innovation in Arab   Promoting Entrepreneurship
                       Innovation Agenda                  Family Businesses          in the 21st Century  Entrepreneurship
                                                                                                          in the Arab World

MILE Executive Seminar on Corporate Entrepreneurship                                         Copyright © 2011 Monitor Company Group, L.P. — Confidential   55

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Creating Entrepreneurial Work Environments

  • 1. BEIJING CAMBRIDGE CASABLANCA CHICAGO DELHI DUBAI HONG KONG JOHANNESBURG LONDON LOS ANGELES MADRID MOSCOW MUMBAI MUNICH NEW YORK PARIS RIYADH SAN FRANCISCO SÃO PAULO SEOUL SHANGHAI SINGAPORE TOKYO TORONTO ZURICH Creating Entrepreneurial Work Environments Executive Seminar for MILE Jeddah, March 28, 2011 Copyright © 2011 by Monitor Company Group, L.P. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means — electronic, mechanical, photocopying, recording, or otherwise — without the permission of Monitor Company Group, L.P. This document provides an outline of a presentation and is incomplete without the accompanying oral commentary and discussion. COMPANY CONFIDENTIAL
  • 2. Agenda  Objectives for the Day and Introductions 8:30  Intro to Entrepreneurship: Why Entrepreneurship Matters 9:00 (interactive presentation) – Exercise one: Entrepreneurship as a Strategic Choice 9:30 – Report out and Plenary Discussion 10:00  Getting it Right: The Key Levers for Entrepreneurship 10:30 (interactive presentation) – Exercise two: Barrier and Enablers in your Organization 11:00 – Report out and Plenary Discussion 11:30  Closing Remarks 12:00 MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 2
  • 3. Today’s Objectives We are here because we believe in entrepreneurship. Today we hope to emphasize why it matters, illustrate how to do it better, and have fun  Understand of why entrepreneurship matters in a corporate environment  Review the barriers to nurturing entrepreneurial behavior among your employees  Learn practical ways to make your work place more entrepreneurial, through case studies and vibrant idea sharing  Put your own ideas to the test through some exercises with your peers  Have fun! MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 3
  • 4. Introductions: Who We Are Francesco Fazio Joel Finlayson Neil Pearse James Carty Noura Al-Turki Dr 3M, MILE MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 4
  • 5. Agenda  Objectives for the Day and Introductions 8:30  Intro to Entrepreneurship: Why Entrepreneurship Matters 9:00 (interactive presentation) – Exercise one: Entrepreneurship as a Strategic Choice 9:30 – Report out and Plenary Discussion 10:00  Getting it Right: The Key Levers for Entrepreneurship 10:30 (interactive presentation) – Exercise two: Barrier and Enablers in your Organization 11:00 – Report out and Plenary Discussion 11:30  Closing Remarks 12:00 MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 5
  • 6. Entrepreneurship is at the essence of strategy Relentlessly explore new and different ways to compete and grow MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 6
  • 7. Defining Entrepreneurship… in Your Own Words (1/2) Q1: In your own words, how do you define entrepreneurship? “Ability to start new businesses, having the right intuition for new market opportunities, and having the courage to invest in new technology, with creativity” “Creating a new business… with limited resources and maximum freedom” “Taking the initiative to commit oneself (and other resources) to a high-potential venture which entails a significant level of uncertainty and risk, and persisting to see it through to successful completion” Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28. MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 7
  • 8. Defining Entrepreneurship… in Your Own Words (2/2) Q1: In your own words, how do you define entrepreneurship? “A wonderful, but difficult experience that a lot of people desire, but few will ever try” “Creating a think tank environment to develop ideas and ventures… trying new things, and experiment” “Utilizing knowledge, experience and ideas to develop businesses that earn money” “Undertaking risks … in an innovative way …working for oneself or for a company” Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28. MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 8
  • 9. Myths and Truths about Entrepreneurship Entrepreneurship is more commonly associated with start-ups... not large organizations Myths Truths “Entrepreneurship only An increasing number of exists in small, start-up large companies are type companies” becoming Corporate (e.g., large companies require Entrepreneurs rigid systems and controls) (maintained entrepreneurial focus and reinvented themselves) “Due to regulatory and There are numerous cultural factors, examples of high-growth, entrepreneurship does not driven entrepreneurs in exist in the Middle East” the region (e.g., fear of failure or losing face, (barriers exist, however, especially stifling regulatory environments) for state owned companies) MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 9
  • 10. Entrepreneurial Environments Matter Entrepreneurial environments benefit employees, companies and ultimately the economy Employee Benefits Company Benefits  Higher Satisfaction, as they are provided  Ability to react faster, to market with greater responsibility early on changes  Greater commitment, as they feel valued Benefits  Better, broader innovation, and part of the team to the through improved collaboration; and from Economy everywhere in the firm, not just R&D  Increased learning & development, as they try and experiment new ideas  Lower employee churn  Improved performance, as they feel  Higher return on human capital more ownership for their own actions MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 10
  • 11. Barriers to Entrepreneurships Barriers still exist particularly within large (monopolies or formerly state owned) enterprises Direct Influence Indirect Cultural Organizational Educational Regulatory Very hierarchical Inefficient process Cultural focus on Education system structures; no for launching new consensus thinking; focused on learning incentives/rewards businesses or ideas, risk adversity; fear by repetition vs. for entrepreneurial low ease of doing of failure critical thinking behaviors business With deliberate plans and good design, you can drive change MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 11
  • 12. Enablers of Entrepreneurial Organizations Successful entrepreneurial firms start by making entrepreneurship an explicit strategic choice DIRECTION  Making entrepreneurship an explicit strategic choice Entrepreneurial ARCHITECTURE BEHAVIOR Organizations  Targeted incentives  Collaboration and rewards and sharing of  Flexible, rotational ideas programs  Taking risks and  Open workspaces celebrating failures MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 12
  • 13. Who’s Doing This? We have looked at a number of entrepreneurial initiatives run by some of the world’s leading organizations Examples of Entrepreneurial Environments MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 13
  • 14. What we Have Learned We have identified 5 common themes to create entrepreneurial environments Conventional 1 Leadership from the top ‫‏‬ (Direction) 2 Right Incentives and Rewards ‫‏‬ (Architecture) (Architecture / 3 Employee Self-Direction ‫‏‬ Behavior) 4 “Celebrating” Failures ‫‏‬ (Behavior) 5 Workspace Design ‫‏‬ (Architecture) Bold MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 14
  • 15. 1 Leadership from the Top The Theory Top management plays the primary role in the development of entrepreneurial environments  Makes entrepreneurship a strategic choice  Sets the example Direction  Sets expectations  Sponsors initiatives  Leverages existing assets (e.g. brand,  Encourages risk-taking people, infrastructure) Architecture Behavior  Fosters a culture of trust  Provides access to and collaboration capital MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 15
  • 16. 1 Leadership from the Top Amazon Performance Review Amazon has grown in the largest online retailer in the world, giving substantial return to its shareholders Stock Price of Amazon and its Competitors, June 1997– Mar 2011 200 10000 Amazon Amazon has outperformed ebay the market and E-bay on NASDAQ Index the success of the kindle 7500 Stock Prices USD NASDAQ Index 100 5000 2500 0 0 Jun-97 Jun-98 Jun-99 Jun-00 Jun-01 Jun-02 Jun-03 Jun-04 Jun-05 Jun-06 Jun-07 Jun-08 Jun-09 Jun-10 Dec-10 Dec-97 Dec-98 Dec-99 Dec-00 Dec-01 Dec-02 Dec-03 Dec-04 Dec-05 Dec-06 Dec-07 Dec-08 Dec-09 Source: Capital IQ; Yahoo Finance MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 16
  • 17. 1 Leadership from the Top Amazon Strategy: Entrepreneurship at Every Level Entrepreneurship as a Strategic Choice What are our goals and aspirations? Where are we going to play? How are we going to win? What are the required  Originallyto be the capabilities? world’s leading Channel: Online Only online bookstore… Culture: … to foster  Foster entrepreneurial entrepreneurship Categories: … then to become behaviors & employee  Consumer goods:  Provide employees the leading online Books & CDs… tools driven ideas freedom to decide retailer  Digital media Entrepreneurship at  Electronics  Develop internal  To enter one new every level: … innovation platform business each year  Product development: … for peer review (e.g. Android App Hosted (3rd party) Store launched Geography: merchants, Prime, EC2.. March 25th)  Expand internal  Procurement:  50% US Manufacturer sourcing investment platform  50% International  Fulfillment: Flat fee for employee ideas (Europe #2, Asia #3) annual delivery  Technology: CRM Innovation  HR: (see next column) MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 17
  • 18. 1 Leadership from the Top Jeff Bezos’ Commitment to Entrepreneurship 2005 “Amazon excels at different kinds of entrepreneurship – from creating new ways to doing business… to making small changes that improve the online store.” 2007 “Not all executives are committed to making entrepreneurship a top priority … the difference Jeff Bezos, CEO between a company whose CEO and leadership team have an “all-in” mentality on entrepreneurship, and the one who is not, is unmistakable – and so is the impact on the company’s culture and results.” 2009 “We have entrepreneurs at every level of Amazon. This does not necessarily mean that every employee is responsible for creating the next breakthrough product. It does mean everyone must look for and find ways to do their work better than it’s ever been done before, and to do that as often as possible MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 18
  • 19. 1 Leadership from the Top Results of Entrepreneurship at Amazon 2010 “Passion and innovation seem to go a long way. We could have been satisfied with revolutionizing the way we find and buy books…. but we wanted to revolutionize the way we read them too” MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 19
  • 20. 1 Leadership from the Top 3M Performance Review 3M has outperformed the market the market in the last 10 years, and has enjoyed a rapid recovery post 2009 recession Stock Price of 3M and its Competitors, Feb 1968 – Mar 2011 120 3M has outperformed 15000 3M competitors on its EI DuPont de Nemours & Co. (Du Pont) relentless focus on new 12500 Avery Dennison Corporation product introductions 90 Stock Prices USD NYSE Index NYSE Index 10000 60 7500 5000 30 2500 0 0 Feb-68 Apr-71 Jun-74 Jun-85 Jun-96 Jun-07 Aug-88 Aug-77 Aug-99 Aug-10 Nov-72 Oct-80 Nov-83 Oct-91 Nov-94 Oct-02 Nov-05 Sep-69 Jan-76 Mar-79 Jan-87 Mar-90 Jan-98 Mar-01 Jan-09 May-82 May-93 May-04 Source: Capital IQ; Yahoo Finance MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 20
  • 21. 1 Leadership from the Top 3M Strategy: Diversification Leads the Way Entrepreneurship as a Strategic Choice What are our goals and aspirations? Where are we going to play? How are we going to win? What are the required  Exceed market capabilities? growth Geography : Corporate Culture: … to foster  Invest in emerging  Generate 30% of entrepreneurship markets (Brasil, China,  Nurture innovation revenue from new India, Indonesia)  Provide (some)  15 % Time Allocation products in past five  Expand in international employee autonomy Option for individual years mature markets  Remove the stigma projects  Growth in all six from failure Key Industry Emphasis:  Dedicated corporate business divisions  Consumer & Office Invest in the future: seed capital for new  Display & Graphics  Dedication to R&D ideas  Healthcare  New venture funding  Members of new venture  Communications  Localize labs and research facilities teams that do not  Industrial & succeed are guaranteed transportation Safety Cost Control: their jobs  Safety, Security and  Reducing Protection Services  Maintain R&D spending manufacturing costs  Shorten supply chain of US$1B MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 21
  • 22. 1 Leadership from the Top A History of Entrepreneurship 1902 2010 Minnesota Mining and William L. McKnight Manufacturing Co. CEO, 1929-1966 Legendary, Inspirational Leader Flexible Sandpaper “At 3M, we stimulate ordinary people to produce extraordinary performance”.  USD 27 billion sales  60,000 Products; 20+ brands "Hire good people and let them do their job in their own ways. And tolerate mistakes"  500 new products per year "We do think innovation is more than an  R&D 5-7% of Sales, 2x average manuf. accident, and that you can create the right  30% sales from new products in last 5-year entrepreneurial environment for it”. MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 22
  • 23. 1 Leadership from the Top Strategic Importance of Entrepreneurship Entrepreneurship matters a lot to a few, and a little for everybody. Regardless of your company size, and your industry, entrepreneurship can drive significant advantage A lot for a few: truly disruptive business models (e.g. Amazon); high growth industries (e.g. internet, high tech) In the middle: transformative businesses in industries with some degree of competition and growth Entrepreneurship at the core of the business A little for everybody: marginally incremental business models; deeply competitive, low growth industries Even in the periphery, however, companies can derive great value from entrepreneurship – see 3M MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 23
  • 24. Agenda  Objectives for the Day and Introductions 8:30  Intro to Entrepreneurship: Why Entrepreneurship Matters 9:00 (interactive presentation) – Exercise one: Entrepreneurship as a Strategic Choice 9:30 – Report out and Plenary Discussion 10:00  Getting it Right: The Key Levers for Entrepreneurship 10:30 (interactive presentation) – Exercise two: Barrier and Enablers in your Organization 11:00 – Report out and Plenary Discussion 11:30  Closing Remarks 12:00 MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 24
  • 25. Exercise One: Entrepreneurship as a Strategic Choice Exercise One: Entrepreneurship as a Strategic Choice Part 1: Table Discussion (30 min) Name: _____________  Map your company on the 2x2 Organization: _____________  Discuss amongst your table partners: – How important is entrepreneurship Critical in your organization, and why? – How good do you feel your company is at nurturing entrepreneurship? How Important Is Entrepreneurship? Part 2: Report-out and Q&A (30 min)  A volunteer from each table will report the key insights from the conversation Marginal  Plenary discussion and Q&A as a group Novice Expert How Good Are We at Entrepreneurship? MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 25
  • 26. Agenda  Objectives for the Day and Introductions 8:30  Intro to Entrepreneurship: Why Entrepreneurship Matters 9:00 (interactive presentation) – Exercise one: Entrepreneurship as a Strategic Choice 9:30 – Report out and Plenary Discussion 10:00  Getting it Right: The Key Levers for Entrepreneurship 10:30 (interactive presentation) – Exercise two: Barrier and Enablers in your Organization 11:00 – Report out and Plenary Discussion 11:30  Closing Remarks 12:00 MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 26
  • 27. Key Levers for Entrepreneurial Environments We have identified 5 common themes to create entrepreneurial environments Conventional 1 Leadership from the top ‫‏‬ (Direction) 2 Right Incentives and Rewards ‫‏‬ (Architecture) (Architecture / 3 Employee Self-Direction ‫‏‬ Behavior) 4 “Celebrating” Failures ‫‏‬ (Behavior) 5 Workspace Design ‫‏‬ (Architecture) Bold MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 27
  • 28. 2 Right Incentives and Rewards The Theory Ensuring adequate rewards – beyond pure financial rewards - can incentivise employees to behave in a more entrepreneurial manner  Pay rises / Bonuses Financial  Target driven compensation Rewards … What  Awards / prizes motivates Psychological  Public recognition people? Rewards …  Empowerment Satisfaction  Increased autonomy … MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 28
  • 29. 2 Right Incentives and Rewards Rewarding Performance “The Vodafone Way” Shifted the work culture of employees towards greater entrepreneurship, customer focus  High employee engagement & satisfaction “The Vodafone Way” – Employee Engagement: 76% – Vodafone Pride Index: 83%  Defines key behaviors & Example behavior: Senior leaders – Manager Index: 72% (experience goals for employees spend one day a month in a retail that managers create for their teams) store with employees and customers  Quarterly performance  Career advancement: reviews and – Development Index: 71% recognitions – 40% from Inspire promoted to more senior roles (2010)  “Inspire” talent management program  Low turnover (13%) for top performers Example recognition in the Vodafone Sustainability Report.  Senior management diversity Total of 85 heroes in 2009 (26 nationalities) Note: Vodafone was founded in 1982, operates in 70 countries, has 330 million subscribers; it employs 85,000+ globally; USD 70 Bn sales Source: Interviews with Vodafone executives and employees. Vodafone Annual Report. 2009 Annual Vodafone People Survey (82% response rate). Monitor Analysis MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 29
  • 30. 2 Right Incentives and Rewards Incentivizing and Empowering Employees Provides incentives based on customer satisfaction, and empowers employees to think on their feet  Consistently pleases extremely discerning clientele (“guest who already have domestic help”)  Regularly receives international awards for its management and levels  Group’s hotels ranked monthly on the basis of of guest service customer service; year-end rankings determine the employees’ annual bonuses  Entrepreneurship built on  Employees are empowered to think on their feet and combination of incentives respond to customer needs and empowerment Note: Founded in 1963, operates 42 hotels, 10,000 rooms in 27 countries; USD 840 Mn sales. Source: Interviews with Mandarin Oriental executives and employees. Mandarin Oriental Annual Report. Monitor Analysis MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 30
  • 31. 3 Employee Self-Direction The Theory Allowing employees to direct themselves – within reason - in the activities they perform Self-direction…. … gives employees a sense of trust, autonomy, and responsibility … fosters unconstrained, creative thinking … improves employee morale Examples  Autonomy over (some) time  Allocation to special projects  ... MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 31
  • 32. 3 Employee Self-Direction 2o% time policy at Google Google’s 20% time policy provides employees with substantial flexibility, giving engineers 1 day a week to work on a project of their choice “20% Innovation Time” A video on Google  Engineers encouraged to take 20% of time to work on something company-related that they are passionate about – Engineers can try to convince others to join their project “Fifty percent of what Google launched in the second half of 2005 actually got built out of 20% time” http://www.youtube.com/watch?v=aOZhbOhEunY&feature=related - Marissa Mayer, VP of Search Products Note: Founded in 1998, processes over 1 Bn data requests per day; 25,000 employees globally; US 24 Bn sales Source: Google Website and Annual Report, * Marissa Mayer, Google VP of Search Products (speaking in June 2006) Monitor Analysis MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 32
  • 33. 3 Employee Self-Direction Atlassian “FedEx Day” Challenge Encourages risk-taking and creative thinking through a special, regular competition “FedEx Day” Challenge  Special challenge run every quarter  Developers have 24 hrs to deliver a working software prototype  Ambitious projects are encouraged  Learnings are shared and discussed as a team Everyone presents; Atlassians vote their favorite “FedEx delivery” Real generation of Expands people skills Improves employee morale; new ideas and creativity breaks the “routine” Note: Atlassian is an Australian software company; 225 employees in Sydney, S. Francisco , Amsterdam; 20,000 customers in 134 countries; USD 59 Mn sales Source: Company Reports, Economic Times, Monitor Analysis MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 33
  • 34. 3 Employee Self-Direction A Video on Atlassian A video on Atlassian (between min 5-7) http://www.youtube.com/watch?v=u6XAPnuFjJc&feature=channel MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 34
  • 35. 4 Celebrating Failures The Theory Learning to accept failure - as an opportunity to learn - provides employees with the confidence to take the risks necessary to be successful entrepreneurs Fear of Failure Learning from Failures  Redefine failures as opportunities to learn  Share lessons learned with others  Encourage employees to take more risks Achieving this transition is difficult; one way to start is to identify one or two champions within the organization, that are willing to share their “failure” stories MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 35
  • 36. 4 Celebrating Failures Tata “Dare To Try” Award Tata has implemented a unique award designed to encourage risk-taking and reward failures DARE TO TRY AWARD To the most daring team which made a sincere and valiant attempt Winner honored by Chairman for a major innovation, but failed Ratan Tata, at a widely broadcast corporate function “The company has found the means to reward risk-takers and, to a large extent, extinguish the fear of failure” - Tata group publication Improves employee Unleashes creativity and confidence and risk taking desire to try new things Note: Tata is a multinational conglomerate; it comprises of 114 companies across 80 countries; operates in chemicals, steel, cars, IT; USD 67 Bn Sales Source: Company Interviews and Reports; Economic Times; Monitor Analysis MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 36
  • 37. 4 Celebrating Failures BMW “Creative Error of the Month” Award From 1990 to 1993, BMW broke down traditional mindsets at the Regensburg, Germany factory by rewarding courageous, well-planned ideas that took risks but ultimately failed Frees employees from routines and rigid structures Promotes optimistic, risk friendly attitudes “Everyone is allowed to make mistakes, and to take calculated risks” Shifts from a climate of fear to a climate of trust “If an innovative project carries only an 80/20, 70/30 or even a 60/40 chance of succeeding, but you have thought it through carefully and are well prepared, then go ahead and try it.” Note: The Creative Error of the Month Award was originated by Gehard Bihl and executed for 3.5 years under his supervision until his departure from the company. During that period, 12 awards were handed out to employees within the factory based on the criteria that the failure was due not to simple error but a risky idea. Source: Bihl, G., Werteorientierte Personalarbeit. Strategie und Umsetzung in einem neuen Automobilwerk, Munchen, 1995, S. 130. MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 37
  • 38. 5 Workspace Design The Theory Physical space matters Where would you do your best work? or “It’s easier to be productive, creative and happy at work in a colourful, organic, playful environment than in a grey, linear, boring one.” - Alexander Kjerulf, Designer MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 38
  • 39. 5 Workspace Design Key Design Principles and Benefits Redesigning the physical office workspace to be more adaptable and flexible can help encourage greater collaboration and creative thinking Design Considerations  Overall space: open, bright, easy to walk around  Cubicals/offices: glass walls; open offices  Social areas, break rooms: open, spacious, inviting;  Think-rooms: big white-boards, where employees can gather, share ideas, etc. Direct Benefits Additional Benefits  Cost to build out is often lower  Recruiting  Affords a sense of "transparency“  Retention  Fosters informal interaction  Brand Building  Efficiency* * Recent sustainability studies suggest shared spaces are more efficient than people working remotely MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 39
  • 40. 5 Workspace Design An Illustration: Red Bull London Moving from floor to floor: a slide Note: Red Bull is an Austrian company that sells energy drinks. Its products are sold in 160 countries. It has 6,900 employees; USD 4.5 Bn Sales MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 40
  • 41. 5 Workspace Design An Illustration: ANZ Head Office, Melbourne Note: ANZ is the fourth largest bank in Australia. It has presence in almost 30 countries. It has 40,000+ employees; USD 10 Bn Sales MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 41
  • 42. 5 Workspace Design Impact on Entrepreneurship at Telenor Telenor relocated 6,000 employees from 40 separate locations into a new, innovative facility, significantly improving employee collaboration and knowledge sharing % of Employees who State New Flexible  Created the region’s most innovative & 100 Workspace had a Positive Impact on their… effective work environment, incorporating: 80 – Open and flexible workspace solutions 60 – New, flexible work patterns 40 – A new, uniform ITC platform across BUs within BU 20  Employees are allocated to one of 200 0 flexible workspace units Productivity Work Work Contentment Quality Work Creativity Communication & Collaboration Knowledge Sharing Note: Founded in 1855, Norwegian mobile telecom operator; 195 million subscribers in Scandinavia, Europe and Asia; 34,000 employees; USD 17 Bn sales Source: Telenor website, SINTEF Building and Infrastructure study, Monitor Analysis MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 42
  • 43. Agenda  Objectives for the Day and Introductions 8:30  Intro to Entrepreneurship: Why Entrepreneurship Matters 9:00 (interactive presentation) – Exercise one: Entrepreneurship as a Strategic Choice 9:30 – Report out and Plenary Discussion 10:00  Getting it Right: The Key Levers for Entrepreneurship 10:30 (interactive presentation) – Exercise two: Barrier and Enablers in your Organization 11:00 – Report out and Plenary Discussion 11:30  Closing Remarks 12:00 MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 43
  • 44. Exercise Two: Barriers and Enablers in Your Organizations Exercise Two: Barriers and Enablers in Your Org. Part 1: Table Discussion (30 min) Name: _____________  Write down 1-3 things you could try in Organization: _____________ your organization  Discuss amongst your table partners: Typical Barriers 5 Key Enablers – What barriers to entrepreneurship  Fear of Failure 1. Leadership from the Top are you facing in your organization?  Lack of senior support 2. Incentives and Rewards  Lack of Employee Interest 3. Employee Self-Direction – What might you try to overcome  Misalignment of Incentives 4. Celebrating Failures them, and why?  Lack of autonomy 5. Workspace Design  Lack of funding Part 2: Report-out and Q&A (30 min)  Etc. What are you going to try in your organization  A volunteer from each table will report tomorrow morning? Fill in at least 3 ideas the key insights from the conversation  Plenary discussion and Q&A as a group Idea 1: ___________________ Idea 2: ___________________ Idea 3: ___________________ MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 44
  • 45. Survey Findings Review Fear of failure, lack of incentives impede entrepreneurial behavior Lack of employee interest possibly driven by fear of failure and misaligned incentives provide the biggest barriers to entrepreneurship overall Q12: What are the most significant barriers of internal entrepreneurship at your firm? Fear of failure Lack of employee interest Misalignment of incentives Education Lack of autonomy Lack of senior support Corporate policies Lack of internal competition Lack of funding Physical office layout Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28. CAS-COD-Prez-Date-CTL Copyright © 2011 Monitor Company Group, L.P. — Confidential 45
  • 46. Survey Findings Review How would respondents make firms more entrepreneurial? Q13: If you could change one or two things in your organization to make it more entrepreneurial, what would you do? “Share strategy company wide.” “Using a structural, rather than opportunistic, approach with time lines and sufficient resources.” “Solicit, encourage, and actively develop new or adjacent business ideas solicited from employees.” “Allow business unit heads the freedom to move within their budgets and hold them accountable to results only. No micromanagement.” “Incentivize risk taking (not recklessness).” “Accept failures and learn from mistakes.” Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28. CAS-COD-Prez-Date-CTL Copyright © 2011 Monitor Company Group, L.P. — Confidential 46
  • 47. Survey Findings Review What’s keeping change from happening? Q14: Why do you think your organization has not taken the direction you just recommended above? “Past success is leading the way.” “Too focused on achieving targets.” “Lack of trust in business unit heads.” “High turnover.” “Short-term focus.” “Too focused on continuing ‘business as usual’.” “Nothing. We’re working on this full speed …. Started reaping the rewards with notably higher innovation and risk taking since last year.” Source: Monitor Survey on Entrepreneurial Environments in the Middle East. Executive Seminar, Jeddah, March 28. CAS-COD-Prez-Date-CTL Copyright © 2011 Monitor Company Group, L.P. — Confidential 47
  • 48. Agenda  Objectives for the Day and Introductions 8:30  Intro to Entrepreneurship: Why Entrepreneurship Matters 9:00 (interactive presentation) – Exercise one: Entrepreneurship as a Strategic Choice 9:30 – Report out and Plenary Discussion 10:00  Getting it Right: The Key Levers for Entrepreneurship 10:30 (interactive presentation) – Exercise two: Barrier and Enablers in your Organization 11:00 – Report out and Plenary Discussion 11:30  Closing Remarks 12:00 MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 48
  • 49. Recap of What We Learned 3 Types of Enablers of Entrepreneurial Organizations Successful companies build their entrepreneurial environments on three types of enablers: direction, architecture, and behavior DIRECTION  Making entrepreneurship an explicit strategic choice Entrepreneurial ARCHITECTURE BEHAVIOR Organizations  Targeted incentives  Collaboration and rewards and sharing of  Flexible, rotational ideas programs  Taking risks and  Open workspaces celebrating failures MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 49
  • 50. Recap of What We Learned 5 Levers – from Conventional to Bold - to Spur Entrepreneurship We have identified 5 common themes to create entrepreneurial environments Conventional 1 Leadership from the top ‫‏‬ (Direction) 2 Right Incentives and Rewards ‫‏‬ (Architecture) (Architecture / 3 Employee Self-Direction ‫‏‬ Behavior) 4 “Celebrating” Failures ‫‏‬ (Behavior) 5 Workspace Design ‫‏‬ (Architecture) Bold MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 50
  • 51. Recap of What We Learned Strategic Importance of Entrepreneurship Entrepreneurship matters a lot to a few, and a little for everybody. Regardless of your company size, and your industry, entrepreneurship can drive significant advantage A lot for a few: truly disruptive business models (e.g. Amazon); high growth industries (e.g. internet, high tech) In the middle: transformative businesses in industries with some degree of competition and growth Entrepreneurship at the core of the business A little for everybody: marginally incremental business models; deeply competitive, low growth industries Even in the periphery, however, companies can derive great value from entrepreneurship – see 3M MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 51
  • 52. Revisiting Your Positioning on the 2x2 Where do you feel are in this map now? What caused your assessment to change from the beginning of the case? And why? Critical How Important Is Entrepreneurship? Marginal Novice Expert How Good Are We at Entrepreneurship? MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 52
  • 53. Positioning of the Case Studies on the 2x2 Critical How Important Is Entrepreneurship? Marginal Novice Expert How Good Are We at Entrepreneurship? Source: Monitor Analysis MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 53
  • 54. Thank you. For More Information About this Topic Published: March 2011  Entrepreneurship has become a key strategic choice for many companies today, but building an entrepreneurial workplace as an established company is challenging  Growth at Work identifies the critical barriers to building an entrepreneurial environment, and explores 5 key levers managers can pull to overcome them Francesco Fazio, ffazio@monitor.com Joel Finlayson, jfinlayson@monitor.com Neil Pearse, npearse@monitor.com MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 54
  • 55. Selection of Recent Articles from Monitor Group Building Entrepreneurial Inside the Mind of Customer Centricity Environments the CEO Imperative Creating an Open Innovation in Arab Promoting Entrepreneurship Innovation Agenda Family Businesses in the 21st Century Entrepreneurship in the Arab World MILE Executive Seminar on Corporate Entrepreneurship Copyright © 2011 Monitor Company Group, L.P. — Confidential 55