SlideShare uma empresa Scribd logo

The contracting process and client roles in process consulting

•Transferir como PPT, PDF•
•
tjcarter
tjcarter
EducaçãoTecnologiaNegócios
1 de 19
The Contracting Process ADLT 610 – Class 4 Fall 2009
Agenda ,[object Object],[object Object],[object Object],[object Object]
Process Consulting
Two Elements to Consult Flawlessly
What percentage of responsibility is yours, and how much belongs to your client?
Possible Reactions of Client to Being Helped ,[object Object],[object Object],[object Object],[object Object]
Reactions of Consultant to Client ,[object Object],[object Object],[object Object],[object Object],[object Object]
Engage in Active Inquiry to Keep the Client in the “Driver’s Seat” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Schein’s Basic Principles 1-6 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Schein’s Basic Principles 7 -10 ,[object Object],[object Object],[object Object],[object Object]
Questions to Ponder ,[object Object],[object Object]
Thoughts about the initial client meeting… ,[object Object],[object Object],[object Object],[object Object]
Thoughts about the initial client meeting (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Some contract items… ,[object Object],[object Object],[object Object],[object Object]
Some contract items (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions Clients Ask ,[object Object],[object Object],[object Object],[object Object],[object Object]
Client Types Consultant Contact Client Makes initial Contact Primary Client Main person who works with the consultant to define the problem (pays the bill) Intermediate Clients Others involved in providing data on the problem Ultimate Clients Organization, community, society or stakeholders Unwitting Clients People affected by outcomes of the consulting intervention but are unaware of it Involved non-clients Can actively undermine the consultants’ efforts
Who is the Client Exercise 4.1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object]

Recomendados

Adlt 610 the contracting process 2010 classes 3 and 4
Adlt 610 the contracting process 2010 classes 3 and 4Adlt 610 the contracting process 2010 classes 3 and 4
Adlt 610 the contracting process 2010 classes 3 and 4tjcarter
 
Adlt 610 The Contracting Process Class 4
Adlt 610 The Contracting Process Class 4Adlt 610 The Contracting Process Class 4
Adlt 610 The Contracting Process Class 4tjcarter
 
Adlt 610 the contracting process 2010 class 4 sept 26, 2011
Adlt 610 the contracting process 2010 class 4 sept 26, 2011Adlt 610 the contracting process 2010 class 4 sept 26, 2011
Adlt 610 the contracting process 2010 class 4 sept 26, 2011tjcarter
 
Managing Up: Engaging your supervisor in productive ways
Managing Up: Engaging your supervisor in productive waysManaging Up: Engaging your supervisor in productive ways
Managing Up: Engaging your supervisor in productive waysNortheast Association of College and University Housing Officers
 
Critical influencing Skills by Ray DiDonna, CEO, LOGiQ3
Critical influencing Skills by Ray DiDonna, CEO, LOGiQ3Critical influencing Skills by Ray DiDonna, CEO, LOGiQ3
Critical influencing Skills by Ray DiDonna, CEO, LOGiQ3Nicolas Joly
 
Getting Your Appraisal Right
Getting Your Appraisal RightGetting Your Appraisal Right
Getting Your Appraisal RightBrendon Boyce
 
Communications Audit
Communications AuditCommunications Audit
Communications Auditguesta8fe5
 
Pillsbury Outside Counsel Tt Brev1
Pillsbury Outside Counsel Tt Brev1Pillsbury Outside Counsel Tt Brev1
Pillsbury Outside Counsel Tt Brev1travistbrown
 

Recomendados

Adlt 610 the contracting process 2010 classes 3 and 4
Adlt 610 the contracting process 2010 classes 3 and 4Adlt 610 the contracting process 2010 classes 3 and 4
Adlt 610 the contracting process 2010 classes 3 and 4tjcarter
 
Adlt 610 The Contracting Process Class 4
Adlt 610 The Contracting Process Class 4Adlt 610 The Contracting Process Class 4
Adlt 610 The Contracting Process Class 4tjcarter
 
Adlt 610 the contracting process 2010 class 4 sept 26, 2011
Adlt 610 the contracting process 2010 class 4 sept 26, 2011Adlt 610 the contracting process 2010 class 4 sept 26, 2011
Adlt 610 the contracting process 2010 class 4 sept 26, 2011tjcarter
 
Managing Up: Engaging your supervisor in productive ways
Managing Up: Engaging your supervisor in productive waysManaging Up: Engaging your supervisor in productive ways
Managing Up: Engaging your supervisor in productive waysNortheast Association of College and University Housing Officers
 
Critical influencing Skills by Ray DiDonna, CEO, LOGiQ3
Critical influencing Skills by Ray DiDonna, CEO, LOGiQ3Critical influencing Skills by Ray DiDonna, CEO, LOGiQ3
Critical influencing Skills by Ray DiDonna, CEO, LOGiQ3Nicolas Joly
 
Getting Your Appraisal Right
Getting Your Appraisal RightGetting Your Appraisal Right
Getting Your Appraisal RightBrendon Boyce
 
Communications Audit
Communications AuditCommunications Audit
Communications Auditguesta8fe5
 
Pillsbury Outside Counsel Tt Brev1
Pillsbury Outside Counsel Tt Brev1Pillsbury Outside Counsel Tt Brev1
Pillsbury Outside Counsel Tt Brev1travistbrown
 
Trusted Advisor Pres_Training
Trusted Advisor Pres_TrainingTrusted Advisor Pres_Training
Trusted Advisor Pres_TrainingJim McDonough
 
Fox Cities Managers May 2009
Fox Cities Managers May 2009Fox Cities Managers May 2009
Fox Cities Managers May 2009ctomasi
 
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...Deanna Kosaraju
 
Why should I be a mentor?
Why should I be a mentor?Why should I be a mentor?
Why should I be a mentor?Nadya Paleyes
 
Porowska Qualitative Research
Porowska Qualitative ResearchPorowska Qualitative Research
Porowska Qualitative ResearchPatrycia Porowska
 
From consultant to trusted advisor final
From consultant to trusted advisor finalFrom consultant to trusted advisor final
From consultant to trusted advisor finalTayganPoint Consulting Group
 
Stakeholder engagement and management
Stakeholder engagement and managementStakeholder engagement and management
Stakeholder engagement and managementSimon Misiewicz
 
Managing Stakeholder Relationships
Managing Stakeholder RelationshipsManaging Stakeholder Relationships
Managing Stakeholder RelationshipsKnow That / Know How / Know Why
 
Feedback
FeedbackFeedback
Feedbackimporterss
 
Korn Ferry ProSpective Assessment (Amol Vidwans)
Korn Ferry ProSpective Assessment (Amol Vidwans)Korn Ferry ProSpective Assessment (Amol Vidwans)
Korn Ferry ProSpective Assessment (Amol Vidwans)Amol Vidwans
 
Advisors for Early Stage Startups at Yale
Advisors for Early Stage Startups at YaleAdvisors for Early Stage Startups at Yale
Advisors for Early Stage Startups at YaleDavid Shen
 
Best practices in business writing & communications portfolio
Best practices in business writing & communications portfolioBest practices in business writing & communications portfolio
Best practices in business writing & communications portfoliokels926
 
Why isn’t there more campaigning?
Why isn’t there more campaigning?Why isn’t there more campaigning?
Why isn’t there more campaigning?therightethos123
 
Traits of successful project managers - RICS Article
Traits of successful project managers - RICS ArticleTraits of successful project managers - RICS Article
Traits of successful project managers - RICS ArticleDonnie MacNicol
 
Iaoip - maxwell
Iaoip - maxwellIaoip - maxwell
Iaoip - maxwellLassonde School of Engineering
 
Leadership and Management - Leading self webinar - Building your influencing...
Leadership and Management - Leading self webinar - Building your influencing...Leadership and Management - Leading self webinar - Building your influencing...
Leadership and Management - Leading self webinar - Building your influencing...Institution of Mechanical Engineers (IMechE)
 
Stakeholder Engagement: Simple Steps to Better Public Consultation
Stakeholder Engagement: Simple Steps to Better Public ConsultationStakeholder Engagement: Simple Steps to Better Public Consultation
Stakeholder Engagement: Simple Steps to Better Public ConsultationCam McAlpine, APR
 
The Trusted Advisor
The Trusted AdvisorThe Trusted Advisor
The Trusted AdvisorMatthijsLugt
 
Iri weak ties and innovation report out - final
Iri weak ties and innovation report out - finalIri weak ties and innovation report out - final
Iri weak ties and innovation report out - finalLassonde School of Engineering
 
Become a trusted advisor ppt
Become a trusted advisor pptBecome a trusted advisor ppt
Become a trusted advisor pptjune_parker
 
Class 3 overview of readings, strategies
Class 3 overview of readings, strategiesClass 3 overview of readings, strategies
Class 3 overview of readings, strategiestjcarter
 
Adlt 601 Self Directed Learning Class 6 Fall 2009
Adlt 601 Self Directed Learning Class 6 Fall 2009Adlt 601 Self Directed Learning Class 6 Fall 2009
Adlt 601 Self Directed Learning Class 6 Fall 2009tjcarter
 

Mais conteúdo relacionado

Mais procurados

Trusted Advisor Pres_Training
Trusted Advisor Pres_TrainingTrusted Advisor Pres_Training
Trusted Advisor Pres_TrainingJim McDonough
 
Fox Cities Managers May 2009
Fox Cities Managers May 2009Fox Cities Managers May 2009
Fox Cities Managers May 2009ctomasi
 
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...Deanna Kosaraju
 
Why should I be a mentor?
Why should I be a mentor?Why should I be a mentor?
Why should I be a mentor?Nadya Paleyes
 
Porowska Qualitative Research
Porowska Qualitative ResearchPorowska Qualitative Research
Porowska Qualitative ResearchPatrycia Porowska
 
Stakeholder engagement and management
Stakeholder engagement and managementStakeholder engagement and management
Stakeholder engagement and managementSimon Misiewicz
 
Korn Ferry ProSpective Assessment (Amol Vidwans)
Korn Ferry ProSpective Assessment (Amol Vidwans)Korn Ferry ProSpective Assessment (Amol Vidwans)
Korn Ferry ProSpective Assessment (Amol Vidwans)Amol Vidwans
 
Advisors for Early Stage Startups at Yale
Advisors for Early Stage Startups at YaleAdvisors for Early Stage Startups at Yale
Advisors for Early Stage Startups at YaleDavid Shen
 
Best practices in business writing & communications portfolio
Best practices in business writing & communications portfolioBest practices in business writing & communications portfolio
Best practices in business writing & communications portfoliokels926
 
Why isn’t there more campaigning?
Why isn’t there more campaigning?Why isn’t there more campaigning?
Why isn’t there more campaigning?therightethos123
 
Traits of successful project managers - RICS Article
Traits of successful project managers - RICS ArticleTraits of successful project managers - RICS Article
Traits of successful project managers - RICS ArticleDonnie MacNicol
 
Stakeholder Engagement: Simple Steps to Better Public Consultation
Stakeholder Engagement: Simple Steps to Better Public ConsultationStakeholder Engagement: Simple Steps to Better Public Consultation
Stakeholder Engagement: Simple Steps to Better Public ConsultationCam McAlpine, APR
 
The Trusted Advisor
The Trusted AdvisorThe Trusted Advisor
The Trusted AdvisorMatthijsLugt
 
Become a trusted advisor ppt
Become a trusted advisor pptBecome a trusted advisor ppt
Become a trusted advisor pptjune_parker
 

Mais procurados (20)

Trusted Advisor Pres_Training
Trusted Advisor Pres_TrainingTrusted Advisor Pres_Training
Trusted Advisor Pres_Training
 
Fox Cities Managers May 2009
Fox Cities Managers May 2009Fox Cities Managers May 2009
Fox Cities Managers May 2009
 
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...
Breaking the Code of Interview Implicit Bias to Value Different Gender Compet...
 
Why should I be a mentor?
Why should I be a mentor?Why should I be a mentor?
Why should I be a mentor?
 
Porowska Qualitative Research
Porowska Qualitative ResearchPorowska Qualitative Research
Porowska Qualitative Research
 
From consultant to trusted advisor final
From consultant to trusted advisor finalFrom consultant to trusted advisor final
From consultant to trusted advisor final
 
Stakeholder engagement and management
Stakeholder engagement and managementStakeholder engagement and management
Stakeholder engagement and management
 
Managing Stakeholder Relationships
Managing Stakeholder RelationshipsManaging Stakeholder Relationships
Managing Stakeholder Relationships
 
Feedback
FeedbackFeedback
Feedback
 
Korn Ferry ProSpective Assessment (Amol Vidwans)
Korn Ferry ProSpective Assessment (Amol Vidwans)Korn Ferry ProSpective Assessment (Amol Vidwans)
Korn Ferry ProSpective Assessment (Amol Vidwans)
 
Advisors for Early Stage Startups at Yale
Advisors for Early Stage Startups at YaleAdvisors for Early Stage Startups at Yale
Advisors for Early Stage Startups at Yale
 
Best practices in business writing & communications portfolio
Best practices in business writing & communications portfolioBest practices in business writing & communications portfolio
Best practices in business writing & communications portfolio
 
Why isn’t there more campaigning?
Why isn’t there more campaigning?Why isn’t there more campaigning?
Why isn’t there more campaigning?
 
Traits of successful project managers - RICS Article
Traits of successful project managers - RICS ArticleTraits of successful project managers - RICS Article
Traits of successful project managers - RICS Article
 
Iaoip - maxwell
Iaoip - maxwellIaoip - maxwell
Iaoip - maxwell
 
Leadership and Management - Leading self webinar - Building your influencing...
Leadership and Management - Leading self webinar - Building your influencing...Leadership and Management - Leading self webinar - Building your influencing...
Leadership and Management - Leading self webinar - Building your influencing...
 
Stakeholder Engagement: Simple Steps to Better Public Consultation
Stakeholder Engagement: Simple Steps to Better Public ConsultationStakeholder Engagement: Simple Steps to Better Public Consultation
Stakeholder Engagement: Simple Steps to Better Public Consultation
 
The Trusted Advisor
The Trusted AdvisorThe Trusted Advisor
The Trusted Advisor
 
Iri weak ties and innovation report out - final
Iri weak ties and innovation report out - finalIri weak ties and innovation report out - final
Iri weak ties and innovation report out - final
 
Become a trusted advisor ppt
Become a trusted advisor pptBecome a trusted advisor ppt
Become a trusted advisor ppt
 

Destaque

Class 3 overview of readings, strategies
Class 3 overview of readings, strategiesClass 3 overview of readings, strategies
Class 3 overview of readings, strategiestjcarter
 
Adlt 601 Self Directed Learning Class 6 Fall 2009
Adlt 601 Self Directed Learning Class 6 Fall 2009Adlt 601 Self Directed Learning Class 6 Fall 2009
Adlt 601 Self Directed Learning Class 6 Fall 2009tjcarter
 
Diagnosing and intervening in group process and the impact of diversity on te...
Diagnosing and intervening in group process and the impact of diversity on te...Diagnosing and intervening in group process and the impact of diversity on te...
Diagnosing and intervening in group process and the impact of diversity on te...tjcarter
 
Class 1 Adlt 601 Fall 09
Class 1 Adlt 601 Fall 09Class 1 Adlt 601 Fall 09
Class 1 Adlt 601 Fall 09tjcarter
 
Testing your groups and teams iq revised 2015
Testing your groups and teams iq revised 2015Testing your groups and teams iq revised 2015
Testing your groups and teams iq revised 2015tjcarter
 
Know Your Place: Role of the External Change Agent (2)
Know Your Place: Role of the External Change Agent (2)Know Your Place: Role of the External Change Agent (2)
Know Your Place: Role of the External Change Agent (2)Funmi Ade. MPhil, FIC.
 
Adlt 610 Class 2 Intro To Schein And Block
Adlt 610 Class 2 Intro To Schein And BlockAdlt 610 Class 2 Intro To Schein And Block
Adlt 610 Class 2 Intro To Schein And Blocktjcarter
 
Cooperation, competition, conflict, power and social influence and situationa...
Cooperation, competition, conflict, power and social influence and situationa...Cooperation, competition, conflict, power and social influence and situationa...
Cooperation, competition, conflict, power and social influence and situationa...tjcarter
 

Destaque (8)

Class 3 overview of readings, strategies
Class 3 overview of readings, strategiesClass 3 overview of readings, strategies
Class 3 overview of readings, strategies
 
Adlt 601 Self Directed Learning Class 6 Fall 2009
Adlt 601 Self Directed Learning Class 6 Fall 2009Adlt 601 Self Directed Learning Class 6 Fall 2009
Adlt 601 Self Directed Learning Class 6 Fall 2009
 
Diagnosing and intervening in group process and the impact of diversity on te...
Diagnosing and intervening in group process and the impact of diversity on te...Diagnosing and intervening in group process and the impact of diversity on te...
Diagnosing and intervening in group process and the impact of diversity on te...
 
Class 1 Adlt 601 Fall 09
Class 1 Adlt 601 Fall 09Class 1 Adlt 601 Fall 09
Class 1 Adlt 601 Fall 09
 
Testing your groups and teams iq revised 2015
Testing your groups and teams iq revised 2015Testing your groups and teams iq revised 2015
Testing your groups and teams iq revised 2015
 
Know Your Place: Role of the External Change Agent (2)
Know Your Place: Role of the External Change Agent (2)Know Your Place: Role of the External Change Agent (2)
Know Your Place: Role of the External Change Agent (2)
 
Adlt 610 Class 2 Intro To Schein And Block
Adlt 610 Class 2 Intro To Schein And BlockAdlt 610 Class 2 Intro To Schein And Block
Adlt 610 Class 2 Intro To Schein And Block
 
Cooperation, competition, conflict, power and social influence and situationa...
Cooperation, competition, conflict, power and social influence and situationa...Cooperation, competition, conflict, power and social influence and situationa...
Cooperation, competition, conflict, power and social influence and situationa...
 

Semelhante a The contracting process and client roles in process consulting

Adlt 610 the contracting process 2010 classes 3 and 4
Adlt 610 the contracting process 2010 classes 3 and 4Adlt 610 the contracting process 2010 classes 3 and 4
Adlt 610 the contracting process 2010 classes 3 and 4tjcarter
 
Ch 8. intake and engagement
Ch 8. intake and engagementCh 8. intake and engagement
Ch 8. intake and engagementTAMUCSocialWork
 
Millionaire Game Discovery And Data Gathering
Millionaire Game Discovery And Data GatheringMillionaire Game Discovery And Data Gathering
Millionaire Game Discovery And Data Gatheringtjcarter
 
Marketing a mediation_practice[1]
Marketing a mediation_practice[1]Marketing a mediation_practice[1]
Marketing a mediation_practice[1]ahancocks
 
Consulting framework bidhu
Consulting framework bidhuConsulting framework bidhu
Consulting framework bidhuBidhu Amant
 
Engaging Businesses with Consultative Selling--PWDA Training
Engaging Businesses with Consultative Selling--PWDA TrainingEngaging Businesses with Consultative Selling--PWDA Training
Engaging Businesses with Consultative Selling--PWDA TrainingMichele Martin
 
What is an internal consultant
What is an internal consultantWhat is an internal consultant
What is an internal consultantbethannwilliams
 
Managing Change Pauline Hall
Managing Change Pauline HallManaging Change Pauline Hall
Managing Change Pauline Hallklenihan
 
Consulting for Biomedical and Biotechnology Companies: Is it Right for You?
Consulting for Biomedical and Biotechnology Companies: Is it Right for You?Consulting for Biomedical and Biotechnology Companies: Is it Right for You?
Consulting for Biomedical and Biotechnology Companies: Is it Right for You?Principal Investigator Leader
 
Catalyze Webcast - Finding Requirements - 092007
Catalyze Webcast - Finding Requirements - 092007Catalyze Webcast - Finding Requirements - 092007
Catalyze Webcast - Finding Requirements - 092007Tom Humbarger
 
Is My Prospect Qualified--and Other Great Sales Questions
Is My Prospect Qualified--and Other Great Sales QuestionsIs My Prospect Qualified--and Other Great Sales Questions
Is My Prospect Qualified--and Other Great Sales QuestionsContrary Domino ®, Inc.
 
Interviewing 101
Interviewing 101Interviewing 101
Interviewing 101telkins
 
Fundamentals Of Selling To Executives
Fundamentals Of Selling To ExecutivesFundamentals Of Selling To Executives
Fundamentals Of Selling To Executivesjmansfield1964
 
Maximizing Profitability - Essentials of Solo PR Client Management
Maximizing Profitability - Essentials of Solo PR Client ManagementMaximizing Profitability - Essentials of Solo PR Client Management
Maximizing Profitability - Essentials of Solo PR Client ManagementKellye Crane
 
Casepresentations
CasepresentationsCasepresentations
Casepresentationsguestc30dd3
 

Semelhante a The contracting process and client roles in process consulting (20)

Adlt 610 the contracting process 2010 classes 3 and 4
Adlt 610 the contracting process 2010 classes 3 and 4Adlt 610 the contracting process 2010 classes 3 and 4
Adlt 610 the contracting process 2010 classes 3 and 4
 
Ch 8. intake and engagement
Ch 8. intake and engagementCh 8. intake and engagement
Ch 8. intake and engagement
 
Pd Needs Assessment E4
Pd Needs Assessment E4Pd Needs Assessment E4
Pd Needs Assessment E4
 
Millionaire Game Discovery And Data Gathering
Millionaire Game Discovery And Data GatheringMillionaire Game Discovery And Data Gathering
Millionaire Game Discovery And Data Gathering
 
Marketing a mediation_practice[1]
Marketing a mediation_practice[1]Marketing a mediation_practice[1]
Marketing a mediation_practice[1]
 
Consulting framework bidhu
Consulting framework bidhuConsulting framework bidhu
Consulting framework bidhu
 
Engaging Businesses with Consultative Selling--PWDA Training
Engaging Businesses with Consultative Selling--PWDA TrainingEngaging Businesses with Consultative Selling--PWDA Training
Engaging Businesses with Consultative Selling--PWDA Training
 
What is an internal consultant
What is an internal consultantWhat is an internal consultant
What is an internal consultant
 
Managing Change Pauline Hall
Managing Change Pauline HallManaging Change Pauline Hall
Managing Change Pauline Hall
 
Consulting for Biomedical and Biotechnology Companies: Is it Right for You?
Consulting for Biomedical and Biotechnology Companies: Is it Right for You?Consulting for Biomedical and Biotechnology Companies: Is it Right for You?
Consulting for Biomedical and Biotechnology Companies: Is it Right for You?
 
Catalyze Webcast - Finding Requirements - 092007
Catalyze Webcast - Finding Requirements - 092007Catalyze Webcast - Finding Requirements - 092007
Catalyze Webcast - Finding Requirements - 092007
 
Is My Prospect Qualified--and Other Great Sales Questions
Is My Prospect Qualified--and Other Great Sales QuestionsIs My Prospect Qualified--and Other Great Sales Questions
Is My Prospect Qualified--and Other Great Sales Questions
 
Interviewing 101
Interviewing 101Interviewing 101
Interviewing 101
 
Policy 101 Academy
Policy 101 AcademyPolicy 101 Academy
Policy 101 Academy
 
Fundamentals Of Selling To Executives
Fundamentals Of Selling To ExecutivesFundamentals Of Selling To Executives
Fundamentals Of Selling To Executives
 
Maximizing Profitability - Essentials of Solo PR Client Management
Maximizing Profitability - Essentials of Solo PR Client ManagementMaximizing Profitability - Essentials of Solo PR Client Management
Maximizing Profitability - Essentials of Solo PR Client Management
 
Business Communication Report
Business Communication Report Business Communication Report
Business Communication Report
 
Consultancy skills
Consultancy skillsConsultancy skills
Consultancy skills
 
Building Trust
Building TrustBuilding Trust
Building Trust
 
Casepresentations
CasepresentationsCasepresentations
Casepresentations
 

Mais de tjcarter

Class sessions 8 motivation and learning 3 28-19
Class sessions 8 motivation and learning 3 28-19Class sessions 8 motivation and learning 3 28-19
Class sessions 8 motivation and learning 3 28-19tjcarter
 
Class 7 mind, body, and spirit
Class 7 mind, body, and spiritClass 7 mind, body, and spirit
Class 7 mind, body, and spirittjcarter
 
Class session 6 march 14, 2019
Class session 6 march 14, 2019Class session 6 march 14, 2019
Class session 6 march 14, 2019tjcarter
 
Class 5 mezirow's tl theory adlt 671
Class 5 mezirow's tl theory adlt 671Class 5 mezirow's tl theory adlt 671
Class 5 mezirow's tl theory adlt 671tjcarter
 
Class session 4 sdl
Class session 4 sdlClass session 4 sdl
Class session 4 sdltjcarter
 
Class 4 knowles principles of andragogy rev
Class 4 knowles principles of andragogy revClass 4 knowles principles of andragogy rev
Class 4 knowles principles of andragogy revtjcarter
 
Class session 2 lindeman's era in the u.s.
Class session 2 lindeman's era in the u.s.Class session 2 lindeman's era in the u.s.
Class session 2 lindeman's era in the u.s.tjcarter
 
Class session 2 theoretical orientations a framework for the course
Class session 2 theoretical orientations a framework for the courseClass session 2 theoretical orientations a framework for the course
Class session 2 theoretical orientations a framework for the coursetjcarter
 
Class 2 or 3 houle's inquiring mind
Class 2 or 3 houle's inquiring mindClass 2 or 3 houle's inquiring mind
Class 2 or 3 houle's inquiring mindtjcarter
 
Class session 2 lindeman's era in the u.s.
Class session 2 lindeman's era in the u.s.Class session 2 lindeman's era in the u.s.
Class session 2 lindeman's era in the u.s.tjcarter
 
Class session 1 jan 31, 2019
Class session 1 jan 31, 2019Class session 1 jan 31, 2019
Class session 1 jan 31, 2019tjcarter
 
Class session 11 putting it all together
Class session 11 putting it all togetherClass session 11 putting it all together
Class session 11 putting it all togethertjcarter
 
Class session 11 putting it all together
Class session 11 putting it all togetherClass session 11 putting it all together
Class session 11 putting it all togethertjcarter
 
Developing an effective case study march 2018
Developing an effective case study march 2018Developing an effective case study march 2018
Developing an effective case study march 2018tjcarter
 
Class 5 planning a pogil
Class 5 planning a pogilClass 5 planning a pogil
Class 5 planning a pogiltjcarter
 
Class 1 intro spring 2018
Class 1 intro spring 2018Class 1 intro spring 2018
Class 1 intro spring 2018tjcarter
 
Session 11 significant learning
Session 11 significant learningSession 11 significant learning
Session 11 significant learningtjcarter
 
Writing mc qs for for tbls and pogils nov 5, 2017 class 8
Writing mc qs for for tbls and pogils nov 5, 2017 class 8Writing mc qs for for tbls and pogils nov 5, 2017 class 8
Writing mc qs for for tbls and pogils nov 5, 2017 class 8tjcarter
 
Kirkpatrick's evaluation model revised 2017
Kirkpatrick's evaluation model revised 2017Kirkpatrick's evaluation model revised 2017
Kirkpatrick's evaluation model revised 2017tjcarter
 
Class 7 intro to assessment rev for 2017
Class 7 intro to assessment rev for 2017Class 7 intro to assessment rev for 2017
Class 7 intro to assessment rev for 2017tjcarter
 

Mais de tjcarter (20)

Class sessions 8 motivation and learning 3 28-19
Class sessions 8 motivation and learning 3 28-19Class sessions 8 motivation and learning 3 28-19
Class sessions 8 motivation and learning 3 28-19
 
Class 7 mind, body, and spirit
Class 7 mind, body, and spiritClass 7 mind, body, and spirit
Class 7 mind, body, and spirit
 
Class session 6 march 14, 2019
Class session 6 march 14, 2019Class session 6 march 14, 2019
Class session 6 march 14, 2019
 
Class 5 mezirow's tl theory adlt 671
Class 5 mezirow's tl theory adlt 671Class 5 mezirow's tl theory adlt 671
Class 5 mezirow's tl theory adlt 671
 
Class session 4 sdl
Class session 4 sdlClass session 4 sdl
Class session 4 sdl
 
Class 4 knowles principles of andragogy rev
Class 4 knowles principles of andragogy revClass 4 knowles principles of andragogy rev
Class 4 knowles principles of andragogy rev
 
Class session 2 lindeman's era in the u.s.
Class session 2 lindeman's era in the u.s.Class session 2 lindeman's era in the u.s.
Class session 2 lindeman's era in the u.s.
 
Class session 2 theoretical orientations a framework for the course
Class session 2 theoretical orientations a framework for the courseClass session 2 theoretical orientations a framework for the course
Class session 2 theoretical orientations a framework for the course
 
Class 2 or 3 houle's inquiring mind
Class 2 or 3 houle's inquiring mindClass 2 or 3 houle's inquiring mind
Class 2 or 3 houle's inquiring mind
 
Class session 2 lindeman's era in the u.s.
Class session 2 lindeman's era in the u.s.Class session 2 lindeman's era in the u.s.
Class session 2 lindeman's era in the u.s.
 
Class session 1 jan 31, 2019
Class session 1 jan 31, 2019Class session 1 jan 31, 2019
Class session 1 jan 31, 2019
 
Class session 11 putting it all together
Class session 11 putting it all togetherClass session 11 putting it all together
Class session 11 putting it all together
 
Class session 11 putting it all together
Class session 11 putting it all togetherClass session 11 putting it all together
Class session 11 putting it all together
 
Developing an effective case study march 2018
Developing an effective case study march 2018Developing an effective case study march 2018
Developing an effective case study march 2018
 
Class 5 planning a pogil
Class 5 planning a pogilClass 5 planning a pogil
Class 5 planning a pogil
 
Class 1 intro spring 2018
Class 1 intro spring 2018Class 1 intro spring 2018
Class 1 intro spring 2018
 
Session 11 significant learning
Session 11 significant learningSession 11 significant learning
Session 11 significant learning
 
Writing mc qs for for tbls and pogils nov 5, 2017 class 8
Writing mc qs for for tbls and pogils nov 5, 2017 class 8Writing mc qs for for tbls and pogils nov 5, 2017 class 8
Writing mc qs for for tbls and pogils nov 5, 2017 class 8
 
Kirkpatrick's evaluation model revised 2017
Kirkpatrick's evaluation model revised 2017Kirkpatrick's evaluation model revised 2017
Kirkpatrick's evaluation model revised 2017
 
Class 7 intro to assessment rev for 2017
Class 7 intro to assessment rev for 2017Class 7 intro to assessment rev for 2017
Class 7 intro to assessment rev for 2017
 

Último

Interactive Powerpoint_How to Master effective communication
Interactive Powerpoint_How to Master effective communicationInteractive Powerpoint_How to Master effective communication
Interactive Powerpoint_How to Master effective communicationnomboosow
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdfQucHHunhnh
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Disha Kariya
 
Disha NEET Physics Guide for classes 11 and 12.pdf
Disha NEET Physics Guide for classes 11 and 12.pdfDisha NEET Physics Guide for classes 11 and 12.pdf
Disha NEET Physics Guide for classes 11 and 12.pdfchloefrazer622
 
mini mental status format.docx
mini mental status format.docxmini mental status format.docx
mini mental status format.docxPoojaSen20
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdfQucHHunhnh
 
The byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptxThe byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptxShobhayan Kirtania
 
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...fonyou31
 
social pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajansocial pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajanpragatimahajan3
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphThiyagu K
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxheathfieldcps1
 
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Sapana Sha
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13Steve Thomason
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactdawncurless
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...EduSkills OECD
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfciinovamais
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingTechSoup
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityGeoBlogs
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introductionMaksud Ahmed
 

Último (20)

Interactive Powerpoint_How to Master effective communication
Interactive Powerpoint_How to Master effective communicationInteractive Powerpoint_How to Master effective communication
Interactive Powerpoint_How to Master effective communication
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
 
Disha NEET Physics Guide for classes 11 and 12.pdf
Disha NEET Physics Guide for classes 11 and 12.pdfDisha NEET Physics Guide for classes 11 and 12.pdf
Disha NEET Physics Guide for classes 11 and 12.pdf
 
mini mental status format.docx
mini mental status format.docxmini mental status format.docx
mini mental status format.docx
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
 
The byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptxThe byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptx
 
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
 
social pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajansocial pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajan
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot Graph
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impact
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 

The contracting process and client roles in process consulting

  • 1. The Contracting Process ADLT 610 – Class 4 Fall 2009
  • 2.
  • 4. Two Elements to Consult Flawlessly
  • 5. What percentage of responsibility is yours, and how much belongs to your client?
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Client Types Consultant Contact Client Makes initial Contact Primary Client Main person who works with the consultant to define the problem (pays the bill) Intermediate Clients Others involved in providing data on the problem Ultimate Clients Organization, community, society or stakeholders Unwitting Clients People affected by outcomes of the consulting intervention but are unaware of it Involved non-clients Can actively undermine the consultants’ efforts
  • 18.
  • 19.