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Learning Champion Project 2013
Online Individual Learning Plans
A tool for effective learning & successful
outcomes?
NTLT 2013
Learner Journey At NMIT
•ILP
Knowing
the
Learner
Knowing
the
curriculum
demand
Knowing
what to do
Knowing
how to do
it
HOW DO THE ILP’S WORK FOR A
BUSINESS STUDENT?
O
R
I
E
N
T
A
T
I
O
N
3. LIFE SKILLS & BALANCE
1 THEIR GOAL &
QUALIFICATION STRUCTURE
2. ACADEMIC STRENGTHS &
WEAKNESSESS
INITIAL MEETING MONITORING
MEETINGS
FINAL MEETING
WHAT DO WE THINK ABOUT IT ?
• FEEDBACK SOURCES
• QUESTIONS ASKED
STRENGTHS OF THIS MODEL
UNDERSTOOD PURPOSE
“ The purpose is to clarify
your learning path and help
you make the right decisions
as to the best way to reach
your learning goals”
“ I think it is good having someone show you the
course you should take and align things with your
end goals in mind.
“one thing that I found was helpful was is I have got
my partner supporting me through this I have been
able to show him the comments from my tutors that
have all been positive and I can say see look I am doing
good and she actually wants me to go onto the BCOM
– hmm “ (she mimics her husband grunting).
APPRECIATE TUTOR
COMMENTS
VALUE STUDY PLANNING
SUPPORT
VALUE NEUTRALITY OF
LEARNING ADVISOR
“it is great to have that independent person you can
go and talk to when you are really not happy but you
don’t want to offend the tutor.”
“Provides among other things a process so
students issues to be raised and progressed
with an appropriate and consistent mix of
information flow and confidentiality “
TUTORS CAN MAINTAIN
PROFESSIONAL DISTANCE
STUDENT FEEL SUPPORTED Rae Perkins guides me through it and made
difficult decision easier to make by giving me the
information I needed.
WEAKNESSES OF THIS MODEL
LACK OF TUTOR
INPUT
“If the tutors were going to use it a
lot, then it would be much more
beneficial.”
LACK OF STUDENT
INDEPENDENT
ENGAGEMENT
“I don’t feel like the effort of documenting
challenges, strategies and successes is worth the
benefit it gives. Usually when I'm faced with a
challenge, I am more focused on working out how to
overcome it then spending time documenting them.”
POOR FORMAT AND
ACCESSIBILITY
“Prompts reminders, flowcharts perhaps -
something a little less formal, being able to
add pictures , emoticons is there an ILP how
to guide, what ILPs intention is.”
“Make it more simplistic and accessible. Make
people embrace it more.”
“If it did have our study plan and
assignments and essays and a bit
more of a calendar sort of thing,
then we would be in there a lot
more.”
LACKING INCLUSION OF
STUDYPLAN, TIMETABLE,
ASSESSMENT RESULTS
AND ATTENDANCE
INFORMATION
“for instance if somebody is good at marketing and
doesn’t actually know how to get into the industry of it. It
would be good to have suggestions from a learner coach
as in how they could integrate into that business. Not
necessarily directly into it. But the starting blocks of being
able to go into a job. “
DOESN’T ADDRESS
GRADUATE
PLACEMENT
Individual Learning Plans
Katrina Marwick
Learning Coach Tourism & Travel
Tourism and Travel Programmes Level 3-5
learners taking responsibilityfor their journey
Principles of Inquiry Learning …..
Who am I and
who do I wanna
be and how am I
gonna get there?
to download thoughts and feelings from learner’s
head and heart to an online facility.
ILP
Individual Learning Plan - a tool
learner
Set target
apply
actions
comment
feedback
Self-
analyse
Respond-
new
target
• share the journey
• discuss goals & targets
• question
• comment
• report progress
• respond
focus on building a team & having fun….
“Who am I and who do I
wanna be and how am I
gonna get there?”
Meet Deadlines
on Assessments
& Homework
No Cell
phones!
Facebook
No!
Be in class on
time
Learners agree to…..
thoughts to words = ILP.
ALNAT & ILP
Outcome-Set SMART target that
commit to actions
“What am I going to do to
bridge gaps in my learning?
Who can I go to for help that
I need?”
Conversations
Experiential Learning
Manager-Nelson iSite
learners self-analyseagainst essential skills
Guide-Wilsons Abel Tasman
Industry Practice
March Fest
my life is so god-damn
busy… trying to
balance my kids, study
and house… setting
targets taking one bite
at a time I’m getting
there
Me!
Support
team
ILP
ILP not a priority
I have more
important things
like assessments
Me
Support
team
ILP
my ILP is a road
map it keeps me
on track!!
ILP place to recognise my learning, give
me direction-broken in to targets, goals
reflections…
Easy to use
Teachers can know what is
going on in our lives, an
opportunity to talk to
teachers indirectly…..
sometimes it’s hard to talk
directly to them
Not an effective
use of time, don’t
have to write
down my goals
they are in my
head
Too busy
with
course
work
there are too many
pages and we don’t
have time to go
through everything,
our life is very busy
some tutors
comment on it
but not much
in comparison
to how much
we are asked
to use it
what we get out of it is
lacking - somehow it
needs to be integrated
Not feeling
connected to my
learning- not
interactive-a one
way relationship
So what did I learn from this feedback?
Dependent
Working
towards Independent
This feedback inspired me to:
Stop directing students to ILP, instead make
time to:
• Frequently comment on every ILP
• Promote inquiry questions
• Encourage wider participation
• Facilitate problem solving
• Encourage learner self- reflection
Online Individual Learning Plans
A tool for effective learning & successful outcomes?
Questions?
Thank you – enjoy your journey
Katrina Marwick katrina.marwick@nmit.ac.nz
Rae Perkins rae.perkins@nmit.ac.nz
Carole Crawford carole.crawford@nmit.ac.nz

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NTLT 2013 - Katrina Marwick - Online Individual Learning Plans

  • 1. Learning Champion Project 2013 Online Individual Learning Plans A tool for effective learning & successful outcomes? NTLT 2013
  • 2. Learner Journey At NMIT •ILP Knowing the Learner Knowing the curriculum demand Knowing what to do Knowing how to do it
  • 3. HOW DO THE ILP’S WORK FOR A BUSINESS STUDENT?
  • 4. O R I E N T A T I O N 3. LIFE SKILLS & BALANCE 1 THEIR GOAL & QUALIFICATION STRUCTURE 2. ACADEMIC STRENGTHS & WEAKNESSESS INITIAL MEETING MONITORING MEETINGS FINAL MEETING
  • 5. WHAT DO WE THINK ABOUT IT ? • FEEDBACK SOURCES • QUESTIONS ASKED
  • 6. STRENGTHS OF THIS MODEL UNDERSTOOD PURPOSE “ The purpose is to clarify your learning path and help you make the right decisions as to the best way to reach your learning goals” “ I think it is good having someone show you the course you should take and align things with your end goals in mind. “one thing that I found was helpful was is I have got my partner supporting me through this I have been able to show him the comments from my tutors that have all been positive and I can say see look I am doing good and she actually wants me to go onto the BCOM – hmm “ (she mimics her husband grunting). APPRECIATE TUTOR COMMENTS VALUE STUDY PLANNING SUPPORT
  • 7. VALUE NEUTRALITY OF LEARNING ADVISOR “it is great to have that independent person you can go and talk to when you are really not happy but you don’t want to offend the tutor.” “Provides among other things a process so students issues to be raised and progressed with an appropriate and consistent mix of information flow and confidentiality “ TUTORS CAN MAINTAIN PROFESSIONAL DISTANCE STUDENT FEEL SUPPORTED Rae Perkins guides me through it and made difficult decision easier to make by giving me the information I needed.
  • 8. WEAKNESSES OF THIS MODEL LACK OF TUTOR INPUT “If the tutors were going to use it a lot, then it would be much more beneficial.” LACK OF STUDENT INDEPENDENT ENGAGEMENT “I don’t feel like the effort of documenting challenges, strategies and successes is worth the benefit it gives. Usually when I'm faced with a challenge, I am more focused on working out how to overcome it then spending time documenting them.” POOR FORMAT AND ACCESSIBILITY “Prompts reminders, flowcharts perhaps - something a little less formal, being able to add pictures , emoticons is there an ILP how to guide, what ILPs intention is.” “Make it more simplistic and accessible. Make people embrace it more.”
  • 9. “If it did have our study plan and assignments and essays and a bit more of a calendar sort of thing, then we would be in there a lot more.” LACKING INCLUSION OF STUDYPLAN, TIMETABLE, ASSESSMENT RESULTS AND ATTENDANCE INFORMATION “for instance if somebody is good at marketing and doesn’t actually know how to get into the industry of it. It would be good to have suggestions from a learner coach as in how they could integrate into that business. Not necessarily directly into it. But the starting blocks of being able to go into a job. “ DOESN’T ADDRESS GRADUATE PLACEMENT
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  • 11. Individual Learning Plans Katrina Marwick Learning Coach Tourism & Travel Tourism and Travel Programmes Level 3-5
  • 13. Principles of Inquiry Learning ….. Who am I and who do I wanna be and how am I gonna get there?
  • 14. to download thoughts and feelings from learner’s head and heart to an online facility. ILP
  • 15. Individual Learning Plan - a tool learner Set target apply actions comment feedback Self- analyse Respond- new target
  • 16. • share the journey • discuss goals & targets • question • comment • report progress • respond
  • 17. focus on building a team & having fun….
  • 18. “Who am I and who do I wanna be and how am I gonna get there?”
  • 19. Meet Deadlines on Assessments & Homework No Cell phones! Facebook No! Be in class on time Learners agree to…..
  • 21. ALNAT & ILP Outcome-Set SMART target that commit to actions “What am I going to do to bridge gaps in my learning? Who can I go to for help that I need?”
  • 23. Experiential Learning Manager-Nelson iSite learners self-analyseagainst essential skills Guide-Wilsons Abel Tasman
  • 25. my life is so god-damn busy… trying to balance my kids, study and house… setting targets taking one bite at a time I’m getting there
  • 26. Me! Support team ILP ILP not a priority I have more important things like assessments
  • 27. Me Support team ILP my ILP is a road map it keeps me on track!!
  • 28. ILP place to recognise my learning, give me direction-broken in to targets, goals reflections… Easy to use
  • 29. Teachers can know what is going on in our lives, an opportunity to talk to teachers indirectly….. sometimes it’s hard to talk directly to them
  • 30. Not an effective use of time, don’t have to write down my goals they are in my head Too busy with course work
  • 31. there are too many pages and we don’t have time to go through everything, our life is very busy
  • 32. some tutors comment on it but not much in comparison to how much we are asked to use it
  • 33. what we get out of it is lacking - somehow it needs to be integrated
  • 34. Not feeling connected to my learning- not interactive-a one way relationship
  • 35. So what did I learn from this feedback? Dependent Working towards Independent
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  • 37. This feedback inspired me to: Stop directing students to ILP, instead make time to: • Frequently comment on every ILP • Promote inquiry questions • Encourage wider participation • Facilitate problem solving • Encourage learner self- reflection
  • 38. Online Individual Learning Plans A tool for effective learning & successful outcomes? Questions?
  • 39. Thank you – enjoy your journey Katrina Marwick katrina.marwick@nmit.ac.nz Rae Perkins rae.perkins@nmit.ac.nz Carole Crawford carole.crawford@nmit.ac.nz

Notas do Editor

  1. . Slide 1
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  3. SLOW DOWN As Carole said, my name is Rae Perkins and I am using the ILP in my role as a learning advisor for the business students at NMIT. A business student THE APPLIED BUSINESS STUDENT IS EITHER A STUDENT DOING THE NEW ZEALAND DIPLOMA OF BUSINESS OR THE BACHELOR OF COMMERCE, SO RANGING FROM LEVEL 5 TO LEVEL 7. IN 2013 I HAVE 224 STUDENTS THAT HAVE ACTIVE ILP’S I AM GOING TO DESCRIBE HOW MY MODEL WORKS AND THEN SHARE THE FEEDBACK I GOT WHEN EVALUATING IT.
  4. ORIENTATION THESE STUDENTS ARE INTRODUCED TO ME AS THEIR LEARNING ADVISOR AT ORIENTATION. MY ROLE IS A LEARNING ADVISOR IS EXPLAINED. I WILL MEET THEM EACH SEMESTER TO ENSURE THAT THEIR QUALIFICATIONS AND COURSES ARE IN LINE WITH THEIR CAREER ASPIRATIONS – MONITOR THEIR PROGRESS – AND CHECK ON THEIR WELL BEING. I SHOW THEM AROUND THE ILP ONLINE TOOL THAT WE WILL BE USING TOGETHER & WE HAVE A BRAINSTORMING SESSION AND START TO RECORD THEIR LEARNING COMMITMENTS - AND SET TARGETS TO ACHIEVE THEIR GOALS & MAKE AN APPOINTMENT TIME IN THE NEXT FEW WEEKS TO SIT DOWN ONE ON ONE. INITIAL MEETING WE COVER THREE AREAS: THE GOAL WHAT IS YOUR CAREER ASPIRATION – IS THE QUALIFICATION IYOU ARE ENROLLED IN N LINE WITH THIS. E.G. I WISH TO HAVE CAREER IN MARKETING AND IDEALLY WORK FOR GOOGLE – SO WILL DO THE BCOM IN MARKETING WITH IT PAPERS AS MY ELECTIVES. THE MOTIVATION TO SUCCEED IS GREATER IF THEY HAVE REALISTIC TRUTHFUL GOALS TO WORK TOWARDS SET UP A STUDYPLAN AND UPLOAD ONTO ILP EVALUTE ACADEMIC STRENGTHS & WEAKNESSES LITERACY AND NUMERACY ASSESSMENT RESULTS - WEAKENESSES – GUIDE TO LST ARE THEY ON THE CORRECT QUALIFCIAOTN FOR THEIR ENTRY LEVEL. .E.G A STUDENT WHO DID VERY POORLY ON BOTH LITERACY AND NUMEARCY MAY BENEFIT FROM BEING ON THE NZDB RAND GETT THE EXTRA SUPPORT FROM THE ADDITIONAL TUTORIAL THAN THE DEGREE FROM THE START I LISTEN TO TUTOR FEEDBACK FROM STAFF MEETINGS & PASS THIS ON TO STUDENTS – IE. COULD IMPROVE ASSIGNMENTS IF APA REFERNEINCE WAS BETTER – DIRECT TO LST ASK THE STUDENT WHERE THEY FEEL THEIR WEAKNESSES ARE -I.E EXAM STRESS – DIRECT TO LST EXAM STRESS SEMINARS LIFE SKILLS & BALANCE DOES THE STUDENT HAVE A GOOD SYSTEM FOR ACHIEVING GOALS ? ARE THEY REALISTIC WITH THEIR TIME? E.G. DO THEY EXPECT TO BE THE ENLIGHTENED SIZE 10 EARTH MOTHER WITH PERFECT CHILDREN, A SPOTLESS LOUNGE AND GET STRAIGHT A’S ? ?? TIME MANAGEMENT IF PROCRASTINATION COMES UP AND ATTENDANCE ISSUES, WE WILL TRY TO GUARD AGAINST THESE DESTRUCTUIVE BEHAVIOUR BY PUTITING STRATEGIES IN PLACE. ENCOURAGE STUDENTS IF THEY LACK CONFIDENCE IF HAVENT STUDIED FOR MANY YEARS. ENSURE THEY HAVE SUPPORT – ENCOURAGE STUDETNS TO SHARE THEIR EDUCATIONAL GOALS WITH PEERS AND FAMILY SO THEY CAN CELEBRATE IN THEIR SUCCESS. THE ONLINE ILP IS USED TO RECORD THE MEETING AND SET TARGETS TOGETHER. I ENCOURAGE THE STUDENT TO USE THE ILP TO SET UP THEIR OWN GOALS AND TARGETS DURING TERM TIME, AND REMIND THEM OF THE PURPOSE AND BENEFITS OF USING AN ILP. MONITORING MEETINGS – ASK QUESTIONS HOW IS YOUR LEARNING & LIFE GOING? PRAISE FOR PASSING AND TRY AND GET THEM TO KICK THEIR OWN BUTT IF THEY ARE NOT ON TRACK. WORK TOGETHER TO MAKE TARGETS TO GET BACK ON TRACK PLAN THEIR STUDIES WE DISCUSS WHAT SUBJECTS THEY ENJOY AND ARE A GOOD AT AND PLAN COURSES BASED ON PREREQUISTIES, TIMETABLES ETC… UPLOAD THE UPDATED STUDYPLAN ONTO ILP. THE ONLINE ILP IS AGAIN USED TO RECORD THIS MEETING, ANY INPUT THE STUDENT HAS ENTERED DURING THE TERM IS DISCUSSED AND STUDENT ARE ENOURAGED TO USE IT TO REFLECT OVER THE SEMESTER FINAL MEETING –CELEBRATE SUCCESS & REFELCT OVER THEIR LEARNER JOURNEY AND ASK THEM ABOUT THEIR NEXT STEPS INTO THEIR CAREERS… SUCCESSFUL MEETINGS NEED TO BE RELEVANT – VARY THE CONTENT AND FOUCS TO SUIT THE INDIVITUAL NEEDS IE. FOR EXAMPLE AN 18 YEAR OLD WHO CAN NOT GET OF HIS XBOX MAY NEED T O SPEND THE WHOLE MEETING DISCUSSING STRATERGIES TO OVERCOME THIS. OR A MOTHER OF 4 UNDER 5 WHO IS GETTING STRAIGHT A’S MAY WANT TO SPEND THE WHOLE MEETING DISCUSSING THE TIMETABLE WHEN CHOOSING HER COURSES. SUPPORTIVE
  5. WE USED FOCUS GROUPS, WORKSHOPS AND SURVEYS TO LST TUTORS AND STUDENTS TO ASK QUESTIONS ABOUT THE ILPS PURPOSE FORMAT AND ACCESSIBLITY HOW THEY ENGAGED IN IT AND WHAT COULD BE IMPROVED.
  6. STRENGTHS OF THIS MODEL UNDERSTOOD THE PURPOSE Most (90%) student LST and Tutor comments reflected that the purpose was to set goals, monitor goals, keeping on track and as a reflective tool. APPRECIATE TUTOR COMMENTS All students that had had comments put on by their learning coach had appreciated it this.. Some said it had kind of electrified them to do something about their study situation. They could share their comments with family and support people. Liked the assurance they were on track. VALUE STUDY PLANNING SUPPORT – can use knowledge of students strengths and weaknesses to plan for future courses, timetabling, online studies and qualification. STRENGTHS OF THIS MODEL UNDERSTOOD THE PURPOSE Most (90%) student LST and Tutor comments reflected that the purpose was to set goals, monitor goals, keeping on track and as a reflective tool. APPRECIATE TUTOR COMMENTS All students that had had comments put on by their learning coach had appreciated it this. Some said it had kind of electrified them to do something about their study situation. They could share their comments with family and support people. Liked the assurance they were on track. VALUE STUDY PLANNING SUPPORT – can use knowledge of students strengths and weaknesses to plan for future elective courses and help shape their qualifications. Looking at what order to do courses, following prerequisite limitations etc.
  7. VALUE NEUTRALITY OF LEARNING ADVISOR They open up and speak freely about how they are going with courses and tutors which I can relay with their permission later on. Give examples of most significant changes.. i.e. Marketing tool – by word of mouth students tell other potential students how well they are looked after and supported. Having same learner coach over the length of qualification completion creates relationship of trust and familiarity. Students rarely cancel appointments nowadays and almost always turn up for meetings showing that more value is placed on the ILP meeting than in the early years. earning coach is not a tutor – neutral person – They open up and speak freely about how they are going with courses and tutors which I can relay with their permission later on. Learning coach also gives student study plan advice so can use knowledge of students strengths and weaknesses to plan for future courses, timetabling, online studies and qualification. Good retention rates and completion rates. Stats Literacy and Numeracy results seem to be a good indicator of likely success and pin points areas that need to be supported. Raises learner achievement rates – learning coach challenges to move from B’s to A’s One on one interviews – feels very catered to students individual needs – Give examples of most significant changes.. i.e. Marketing tool – by word of mouth students tell other potential students how well they are looked after and supported. Having same learner coach over the length of qualification completion creates relationship of trust and familiarity. Students rarely cancel appointments nowadays and almost always turn up for meetings showing that more value is placed on the ILP meeting than in the early years. VALUE NEUTRALITY OF LEARNING ADVISOR They felt that they could open up and speak freely with their learning advisor as they are not their tutor. Having the same advisor over the length of their qualification created a relationship of trust and familiarity. I have noticed a marked increase in students making ILP meetings and actually attending them which makes me wonder if they are seeing and feeling an increased relevance in the process. TUTORS CAN MAINTAIN PROFESSIONAL DISTANCE – Tutors felt that their roles were not confused with having a learning advisor to help deal with the process of difficult or at risk students. STUDENTS FELT SUPPORTED Students knew there was someone to see if things were going pear shaped or needed study advice.
  8. WEAKNESSES OF THE MODEL LACK OF INDEPENDENT STUDENT ENGAGEMENT Apart from using it at orientation and to record the one on one discussion they had with their learning advisor not many students were independently using it during the semester. Some prefer their own time management tools and some prefer to keep I t in their heads. Or it could be due to… LACK OF TUTOR INPUT Students saw benefits in being able to refer back to tutors progress reviews and comments. POOR FORMAT AND ACCESSBILITY It is hard to find, clunky to use… requires lots of clicks to get anywhere. Notifications and planning tools would be beneficial. An ILP app would be easy to access and prompt user to engage.
  9. LACK OF ADDITIONAL INFORMATION GOODTO HAVE A ONE STOP SHOP WITH THEIR STUDYPLAN, ASSESSMENT PROGRESS – ATTENDANCE, TIME TABLE INFORMATION OR A TIMEPLANNING TOOL IN THE ONE PLACE. DOESN’T ADDRESS GRADUATE PLACEMENT At the final ILP meeting close to graduation students could be given advice and guided more into their careers. IN SUMMARY - If we can maintain the current strengths and address some of the weaknesses of this model and tool we can ensure students are seen and their learning planned, recorded and monitored enabling them to take increased ownership in their goals and future and achieve the best possible outcome from their time with NMIT both academically and personally.
  10. How does this model work? my satisfaction comes from learners taking responsibility for their journey”
  11. Apply principles of Inquiry learning – Learners encouraged to question …..
  12. I see the ILP as a tool: to download thoughts and feelings from learner’s head and heart an online facility.
  13. ILP is embedded in delivery, a tool to ensure continuous improvement in learning
  14. supporters of the learning share in the journey, discuss goals &targets, make comments, provide written feedback, report progress, and respond to learner reflections.
  15. Orientation week start on..
  16. Learners map out their learner journey establish study and personal goals Discuss with peers-How they going to achieve their goals
  17. Introduce ILP and encourage translation of thoughts to posts/words in their ILP.
  18. Coach, Tutor, Learning Support, conversations - encouraged to post on ILP
  19. Experiential learning-hear from employer Requires-targeted skill development to close gaps-ILP Former NMIT tourism students share their career paths-learners self-analyse against essential skills
  20. Students apply new learning, get feedback, reflect on their skills through Industry Practice “Customer service & selling is where it is at”……employer feedback
  21. So in my role as learner coach at close of semester 1 I asked learners what they think of the ILP???
  22. Aim: To compare and evaluate two working models of using online ILPs for monitoring and reporting progress and as a support tool for effective learning leading to successful outcomes for learners.
  23. In summary the feedback from the focus group interview, June 17; showed a correlation between quality and quantity of information in student’s ILP and their position on a spectrum of dependant to independent learner. This is not age or culture specific it is related to where the learners are at in their learning, placed on a spectrum from dependant to independent learning. Strong correlation between engagement in ILP (the quantity and quality of information in ILP) and place of learner on a spectrum from dependant to independant Consequently I found that dependant, strugglers (the definition of strugglers refers to baggage, gaps in education/learning, health and money issues) were not engaged with their ILP. These users required minimal introduction and direction to effectively utilise the tool. They were not necessarily satisfied however with the format, structure and accessibility of the online version and described it as impersonal and ‘clumsy’. As a result they are reluctant users, only putting information on it when directed by me. These users required clarity and instruction on the basics of setting goals, smart targets and actions particularly in response to progress reports from tutors, support teams and their own self-reflections. They expressed the considerable resistance to everything about the ILP and if I didn’t direct them to put something in it they would not. Feedback indicates an attitude of “what’s the point in writing goals down as I have them in my head and have always done things that way”.
  24. An analysis of user feedback gathered in written survey & focus group interview from sample of learners in level 3 & 5 programmes inspired me to: Stop directing students to ILP, instead make time to: Frequently comment on every ILP not just to at risk learners Promote inquiry questions to encourage critical thinking, self-reflection, interaction Post weekly feedback on progress, set & review date Further encourage tutors, learning support, employers (multiple users) to communicate with learners through ILP Copy into relevant ILPs, emails & outcomes of conversations to facilitate problem solving Encourage learner self- reflection
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