Building Sustainable e-Participation Strategies using Living Labs

Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice Mulvenna
Building Sustainable e-Participation Strategies using
Living Labs
Maurice Mulvenna
TRAIL Living Lab, University of Ulster
Authors: Brian Cleland, Maurice Mulvenna, Brendan Galbraith, Jonathan Wallace, Suzanne Martin

Outline
• Living Labs
• eParticipation
• PARTERRE
• Case Study Characteristics
• Findings
• Conclusions

Living Labs
Mulvenna, M.D., Bergvall-Kareborn, B., Galbraith, B., Wallace, J.G., Martin,
S., Living Labs are Innovation Catalysts, In: Howlett, R.J., (Ed.) Innovation
through Knowledge Transfer 2010, Springer, pp.253-264, 2011.

Living Labs
Mulvenna, M.D., Martin, S., McDade, D., Beamish, E., de Oliveira, A.,
Kivilehto, A., (2011) TRAIL Living Labs Survey 2011: A Survey of the ENOLL
Living Labs, University of Ulster, 40 pages.

Living Labs
Mulvenna, M.D., Martin, S., Living Labs: Framework and Engagement,
Innovation through Knowledge Transfer (InnovateKT-2012), 19-20 April,
2012, Bournemouth, UK. Springer

What are Living Labs?
"This non-profit network is the first of its kind. It
brings together innovation professionals with large
groups of citizens/users - across geographical
administrative organisational and cultural borders - in
joint innovation actions to address people's every
day needs and desires as well as major global
challenges.”
Mikael Börjeson,
CEO CDT Sweden, Botnia Living Lab (Sweden) ENoLL Council member, Founding member of
ENoLL

Why Bother?
• Living labs:
– Embody triple helix partnerships (public, private, academic)
– Bring user-centred perspectives to triple-helix
– Co-creation
– Service / product innovation

Living Labs

Survey 2011

Survey 2011: Lost in Translation
• “it can be hard to get constructive and instructive comments from
users that are not used to giving feedback and analysing a service
working with small numbers in focus groups gives rich data but
what if those statements are not reflected by the survey majority
technical developers have own ideas and feasibility of request
might not be given within a project timeframe and budget”,
• “End user and engineers are not talking the same ‘language’ i.e., it
is not always easy to understand what end user means and vice
versa”,
• “there is a need of translation, the language used is different when
discussing with an expert or a layman”,
• “Translation from end user to specialists” and
• “End users and developers are not speaking the ‘same language’”.

eParticipation
“involves the extension and transformation of
participation in societal democratic and consultative
processes, mediated by information and communication
technologies”
- Sanford, C. and Rose, J. (2007) Characterizing eParticipation,
International Journal of Information Management, Volume 27, Issue 6, December 2007, Pages 406-421

TRAIL
• Based at University of Ulster
• First Living Lab in Northern Ireland (2007)
• Engaging with local communities and enterprises to
design co-creative solutions
• From linear model to networked model
• Cycles of innovation activity
• “Triple Helix” partnerships

PARTERRE
• The overarching objective of the PARTERRE project
(funded by EU CIP support) is to deploy ICT to enhance
the direct participation of citizens, stakeholders and civil
society in democratic decision-making processes using
Electronic Town Meeting (eTM) software and methods
• Town Meeting is a form of structured participation in local
government practised in the New England region of the
United States since colonial times, and in some Western
States since at least the late 19th century, where an entire
community was invited by government officials to gather in
a public place to formulate suggestions or provide
feedback on specific policy issues.

PARTERRE Process
• Setting the scene
• Polling
• Topic of discussion: 1,...n
• Polling
• Reflection
• Delivery

PARTERRE

Case Studies
• Engaging with over 400 people
• Broad range of topics

Case Studies
• Strategy for Allied Health Professionals in Northern Ireland -
August 2011 (90 people)
– Promoting Person-Centred Care
– Delivering Safe and Effective Care
– Maximising Resources for Success
– Supporting and Developing the AHP Workforce
• Open Government – Making Open Data Real - September
2011 (50 people)
– An enhanced right to data
– Setting transparency standards
– Corporate and personal responsibility
– Meaningful Open Data
– Government sets the example
– Innovation with Open Data

Case Studies
• Partnerships for Business Innovation – Engaging for
Growth - November 2011 (60 people)
– Awareness and Identifying Need
– Meeting the Need and Identifying Gaps in Current Provision
– Identifying Inhibitors for Businesses Seeking to Innovate
– Overcoming Barriers to Ensure that Engagement Benefits Everyone
• Worklessness Within North Belfast - November 2011 (80
people)
– Reflections on Mid-term Review for North Belfast
– What Works, What Doesn’t – What Now?
– The Impact of Work on Family Life
– Moving Beyond Generational Worklessness

Case Studies
• Maximising Social Value Through Public Sector
Procurement - February 2012 (65 people)
– Development and the Commissioning Process
– Measuring Social Value
– Compulsory Competitive Tendering and Social Enterprise
• Innovation in Sustainable Construction and Energy
Management - March 2012 (75 people)
– Drivers for Sustainable Construction
– “Fabric First” design and retro-fit
– Effective Energy Management

Findings
• “Enjoyed this new approach. Excellent for drawing out
views and getting all voices put forward.”
• “First time I have witnessed the method. It is good in
that after discussion an individual can still "vote" for
their preference / instincts.”
• “Very enjoyable. A new approach to give everyone an
opportunity to speak.”
• “There were various methods used in relation to the
workshop, the eTM was useful to see how others
viewed the topics discussed and how the majority
voted. The statistics given were very relevant to the
discussion.”

Findings
• Cultural issues
• Technology
• Organisational factors
• Sensitivities

Conclusions
• Living labs can do service innovation
• Enabling characteristics
– Certitude/Trust
– Transparency
– Capability
– Capacity

…THANKS!

Building Sustainable e-Participation Strategies using Living Labs

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