Marco Astorga, MBA, ITIL, COBIT

São Paulo Area, Brazil Brazil

IT Advisory & Services at Betta Group

Telecom / Mobile

Business projects supported by IT solutions, processes automation and optimization projects, BI, Customer experience projects, WEB SAC, CRM Projects for real estate and retail market. Telecom convergence and TEM projects, Multichannel customer contact center. Security Polices, Information Security and risk Management, IT Management Operations, Cloud computing (Private, public and hybrid). Specialties: ITIL, COBIT (certified professional), ISO/IEC 27000 family, ISO/IEC 20000, PMBOK, Quality services, Business Model Canvas.