The document discusses services and technologies in institutions. It covers several topics related to services including information search, content repositories, conceptual models, hypertext systems, content inventory management, how users access content through sitemaps, and wireframes. It also discusses the philosophy, process, and vision for services.

1. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09

2. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
CATCH-UP
FILOSOFIA
PROCESSO
SERVIÇOS

3. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
FILOSOFIA
USER-CENTERED DESIGN
ACTIVITY-CENTERED DESIGN

4. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
PROCESSO
~
HUMAN-COMPUTER INTERACTION
INTERFACE DESIGN
INTERACTION DESIGN
INFORMATION ARCHITECTURE
...
USER EXPERIENCE

5. jjg@jjg.net
A basic duality: The Web was originally conceived as a hypertextual information space; 30 March 2000
but the development of increasingly sophisticated front- and back-end technologies has
fostered its use as a remote software interface. This dual nature has led to much confusion,
as user experience practitioners have attempted to adapt their terminology to cases beyond
the scope of its original application. The goal of this document is to define some of these
terms within their appropriate contexts, and to clarify the underlying relationships among
these various elements.
Web as software interface Concrete Completion Web as hypertext system
Visual Design: visual treatment of text,
Visual Design: graphic treatment of interface
elements (the "look" in "look-and-feel") Visual Design graphic page elements and navigational
components
Interface Design: as in traditional HCI: Navigation Design: design of interface
design of interface elements to facilitate elements to facilitate the user's movement
user interaction with functionality
Interface Design Navigation Design through the information architecture
Information Design: in the Tuftean sense:
designing the presentation of information Information Design Information Design: in the Tuftean sense:
designing the presentation of information
to facilitate understanding to facilitate understanding
Interaction Design: development of Interaction Information Information Architecture: structural design
time
application flows to facilitate user tasks,
defining how the user interacts with
Design Architecture of the information space to facilitate
intuitive access to content
site functionality
Functional Specifications: "feature set":
detailed descriptions of functionality the site
Functional Content Content Requirements: definition of
content elements required in the site
must include in order to meet user needs Specifications Requirements in order to meet user needs
User Needs: externally derived goals User Needs: externally derived goals
for the site; identified through user research,
ethno/techno/psychographics, etc. User Needs for the site; identified through user research,
ethno/techno/psychographics, etc.
Site Objectives: business, creative, or other
internally derived goals for the site Site Objectives Site Objectives: business, creative, or other
internally derived goals for the site
task-oriented Abstract Conception information-oriented
This picture is incomplete: The model outlined here does not account for secondary considerations (such as those arising during technical or content development)
that may influence decisions during user experience development. Also, this model does not describe a development process, nor does it define roles within a
user experience development team. Rather, it seeks to define the key considerations that go into the development of user experience on the Web today.
© 2000 Jesse James Garrett http://www.jjg.net/ia/

6. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
SERVIÇOS
~
PESQUISA DE INFORMAÇAO
~
´
REPOSITORIO DE INFORMAÇAO

7. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
SERVIÇOS
~
VISAO
~ ~
DESCRIÇAO DA APLICAÇAO

9. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
SERVIÇOS
MODELO CONCEPTUAL
EDITOR DE OBJECTOS

15. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
SERVIÇOS
SISTEMA HIPERTEXTO
´ ´
GESTOR DE INVENTARIO DE CONTEUDO

17. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
SERVIÇOS
´
COMO ACEDER AOS CONTEUDOS?
SITEMAP

19. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
SERVIÇOS
~ ´
DISPOSIÇAO DOS ELEMENTOS NA PAGINA
MOCKUPS / WIREFRAMES

21. METARATIONAL ~
SERVIÇOS E TECNOLOGIAS NAS INSTITUIÇOES
~
MESTRADO EM COMUNICAÇAO MULTIMEDIA
UNIVERSIDADE DE AVEIRO ’09
39925 . CARLA LEITE
35922 . TIM KOCH-GRUNBERG
~
38606 . JOAO RAMOS
34343 . ALEXANDRE DAS NEVES