...tried and tested recipes from the JISC infoNet team. This presentation provides an overview of some of the processes our team have put in place to help them work together more effectively.

1. Here's one I made earlier...
tried and tested recipes from the JISC infoNet kitchen
12th April 2011

2. www.jiscinfonet.ac.uk

3. Operations Team

4. R&I Team
Researchers & Information Manager

5. All university departments face obstacles,
barriers and hurdles to effectiveness. JISC
infoNet will share their secret recipes; ways
in which we've worked inside the
constraints of the current economic climate
and administrative systems to improve
productivity and results. This session will
be split between engaging presentations
and delegate participation, drawing on all
the experience in the room and helping to
take your communication, workflows and
feedback processes to Michelin Star levels.

6. All university departments face obstacles,
barriers and hurdles to effectiveness. JISC
infoNet will share their secret recipes; ways
in which we've worked inside the
constraints of the current economic climate
and administrative systems to improve
Communication
productivity and results. This session will
be split between engaging presentations
and delegate participation, drawing on all
the experience in the room and helping to
take your communication, workflows and
feedback processes to Michelin Star levels.

7. External Communication
Research
Feedback
Priorities

8. Internal Communication
Workflow
Feedback
Actions
cc kenfagerdotcom via Flickr

9. Internal Communication

10. Treats
Managing Information
Feedback
Workflows

11. CC BY-NC-SA settme3

14. Discussion
Where did it go wrong?
What improvements would
you make?

16. There were some major
obstacles to overcome in
pursuit of the file...
CC BY-2.0 expertinfantry

18. Feedback

19. Effective Feedback: BetterMe

20. Effective Feedback: BetterMe
www.betterme.com

21. Effective Feedback: Twitter
#bbcHIGNFY
1. Listening Tool
2. Hash Tags
3. Direct Questions
“www.twitter.com”

22. Effective Feedback: Twitter
#snc2011
@jiscinfonet

23. Effective Feedback: JISCMail
M@il
www.jiscmail.ac.uk

24. Effective Feedback: JISCMail

25. Effective Feedback: JISCMail
jiscinfonet@jiscmail.ac.uk
admin-student@jiscmail.ac.uk
librarydesign@jiscmail.ac.uk
estate-management@jiscmail.ac.uk

26. Effective Feedback: JISCMail

30. I Got 99 Problems...
But a
Workflow
Ain’t One

31. Same
Word
Different
Meaning

32. Different
Words
Same
CC BY-NC-SA sparkieblues
Meaning

34. Could you
explain your
job to your
grandmother?

35. I Got 99 Problems...
Importance of
Feedback

37. Map your
workflows

38. Where’s the
bottleneck

39. Grassroots
empowerment

40. Discussion #2
How would you
approach some of
these issues?

41. Discussion #2
What didn’t you
know before that
you do now?

42. Thank You!
http://www.jiscinfonet.ac.uk/events/snc2011
BetterMe via email request
Twitter Feedback: #snc2011