Lecture given at TDC Porto Alegre 2015 about Management 3.0

1. Management 3.0
How to evolve people along with your organization

2. About me
Agile coach at ilegra
more than 10 years working with IT,
in companies with culture 1.0, 2.0 and
3.0
Passionate about to travel around
the world
Jéferson Machado

3. Intro
Jurgen Appelo

4. Why 3.0 ?
management 1.0 - hierarchies, command-and-control model and power in
the hands of a few in a structure of top-down decisions
management 2.0 - improved management with plugins to solve specific
problems of management 1.0. Eg balanced scorecards, six sigma, TQM and
other
management 3.0 - complexity, organizations such as networks, emergence
of systemic interactions, focus on PEOPLE.

5. Why complexity could be bad for my organization ?

6. The manager's role in an organization
Manager must be like a gardener,
Gardener need to planting, caring,
make adjustments to the plant to
grow properly.
Do I need a manager ?

7. How the 'bad' managers are born ?
Engineer (logical)
Typical manager
PMI / PMO

8. Types of managers

9. The good one

10. Tyrant

11. LEADER BEING THE EXAMPLE

12. servant leadership example

13. "The management is so important that it's crazy leave it
in the hands of one person".
@axmagno

14. what is the importance of a coach ?
VS

15. People, believe or not ?
McGregor’s Theory X & Y
< >THEORY
X
THEORY
Y
Lack Integrity
Avoid Responsibility
Work as little as possible
Prefer direction
Have Integrity
Work towards objectives
Wants to achieve
Will make decisions

16. Scientific Management & Taylor
1910
People are not smart enough to know
the best way to do it! They are lazy!
Workers will do as little as possible.
Workers do not care about quality.
Experts tell workers exactly what to do!
Do the best and cheapest way! Pay
extra if they do it the best way right!
Experts (management/ supervisors)
break the work in small parts so the
workers can do it.

17. W. Edwards Deming
1940
The Humanist
“All anyone asks for is a chance to work with pride”
People are good. People care!
Respect people.
People are about trust, pride and
applause not numbers.
Continuous improvements in work
process: PDCA
Intrinsic motivation.

18. It's all about
people!!!

19. Martie - 6 views of an organization

20. VS
How to keep people motivated ?

21. Extrinsic motivation
DESIRE TO ACHIEVE GOAL 'G'
REWARDS RESULT 'R'
ASSUMING 'R' LEADS TO 'G'

22. Intrinsic motivation
DESIRE TO ACHIEVE
GOAL 'G' WHERE 'G'
IS ITS OWN REWARD

23. Moving motivators game

24. Creating teams auto organized
ORDER COMPLEXITY CHAOS
GESTÃO AUTO-ORGANIZAÇÃO

25. Creating teams auto organized and with powers

26. Defining values and purpose
➔ Focus on keeping the work in progress
does not mean keeping the workers busy
➔ Teams are different of a bunch of people
➔ Work and personal life need to be
balanced
➔ Embrace change
➔ Don't be satisfied with the Status quo
➔ ALWAYS ask, don't do things without
knowing what you're doing

27. Developing skills

28. Developing skills
Shu-Ha-Ri
Shu, the student copies techniques without adapting
them.
Ha, the student reflects on what has been learned and
breaks free from traditions.
Ri, the student is now a practitioner extending the art.

29. How to grow a structure in a sustainable way ?
GENERALIZING
SPECIALISTS
INFORMAL
LEADERSHIP
WIDENING
JOB TITLES

30. How to grow a structure in a sustainable way ?
"A panarchy is a system of
overlapping networks of
collaboration and authority."
Jurgen Appelo
"Panarchy is governance as a
complex adaptive system of
anarchical networks that relies
on diversity and resists
hierarchy in order to function
and adapt"
Paul Hartzog

31. Culture, motherfucker
Do you speak it ?

32. How to keep it all working ?

33. Pensamento sistêmico
- Root cause analysis
- 5 whys
- Approach
- Choose a condition
- Develop behaviours patterns
- Evolve and simulate the structures
- Identify areas for improvements
- Develop an alternative structure
- Simulate the alternative structure
- Develop an approach adoption

34. 1. considerer the system
2. consider the individuals
3. consider the interactions
4. consider the environment
PLAN
DO
CHECK
ACT

35. Resumo
Adaptability through system
thinking

36. Questions?
jefersonm@gmail.com
jefersonm
@jefersonm
jefersonm
jefmachado
Thank you