Is Permitting Outside Hardware Even a Good Idea? By Rudi Greyling CTO and Innovation Director, Avanade South Africa.

1. To BYOD Or Not To BYOD
Is Permitting Outside Hardware Even a Good Idea?
1
Rudi Greyling (CTO and Innovation Director)

2. To measure is to know:
Avanade Survey
• The global survey was conducted by Wakefield Research, an
independent market research firm on behalf of Avanade, from
August-September, 2012.
• The 599 respondents include C-level executives, business unit
leaders and IT decision-makers from 19 countries across the
Globe, including South Africa with 20 Respondents.
• Companies surveyed span major industries, including
financial services, government, healthcare, non-profit and
telecommunications.
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3. What we’re seeing
• New set of expectations
• Evolving approaches to work
• New opportunities
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4. Work is changing
Consumer
experience is driving
higher expectations
More than 60% of
employees use personal
devices or technology for
business purposes.
New approaches yield
benefits to organizations We are all more
globally connected
42% of project teams
Companies who are “all in” are
are distributed across
more likely to report improved
geographies.
sales from capitalizing on new
approaches.
Source: Avanade global research study
© Copyright 2013 Avanade Inc. All Rights Reserved.

5. Work Redesigned
Research shows that companies are enabling consumer technologies to
allow employees to get work done in new ways.
60%
55%
35%
15%
15%
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6. Work is changing
Organizations are evolving
their approach in response
Companies are changing their
business process to take
advantage.
Disconnect remains in how
to embrace new work modes
The C-level is focused on capitalizing on benefits
VS
IT decision makers are focused on minimizing risks
Source: Avanade global research study
© Copyright 2013 Avanade Inc. All Rights Reserved.

7. Work Redesigned
Research shows that companies are enabling consumer technologies to
allow employees to get work done in new ways.
60%
55%
35%
15%
15%
85% 60%
41% 40%
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8. Example 1: New Account Application Process
Retailer improve New Customer Acquisition
How does it work?
Capturing new account application directly on mobile device with the client present to verify
data
Benefits
Accurate client details with lower rejection rate
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9. Example 2: US pharmacy wants to transform traditional
paper-based, manual prescription hospital services
Business situation
• One of largest U.S. drugstore chains
• Changing regulations requiring pharmacist/patient consults driving costs upwards
• Desire to increase customer loyalty and cross sell home delivery and home care
• Security is critical given exposure to health care records
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10. Example 2:
US pharmacy improves the service experience with
collaborative mobile bedside prescription delivery
Sarah, an Rx Technician, fills Beth, a pharmacist, helps John, a patient, leaves Mary, an executive,
patient prescriptions at their patients understand their the hospital with all the can increase customer
bedside, and helps patients medications via live video. prescriptions and information loyalty and cross sell, while
get answers to their drug he needs for care at home. reducing costs through more
questions. efficient use of resources.
How does it work?
• Windows 8 app for capturing prescription and patient information
• Lync video conferencing enables bedside pharmacist consult
• Simple, intuitive interface that’s easy to use.
© Copyright 2013 Avanade Inc. All Rights Reserved.

11. Key Messages Overview
Companies are not only accepting employee-owned
technologies in the workplace, they’re embracing them.
Businesses are redesigning how work gets done and are
building new business processes to reap the benefits of
consumer technologies in the enterprise.
Companies that have embraced new technologies and
have established new policies and business processes
to support them are seeing measurable positive impact.
Business and IT executives view the use of mobile and
consumer technologies, and accompanying policies,
from significantly different perspectives.
© Copyright 2013 Avanade Inc. All Rights Reserved.

12. Work Redesigned
© Copyright 2013 Avanade Inc. All Rights Reserved.