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Optimising Customer Loyalty
Finding The Missing Link
David Odgers Marketing Director ANZ, eBay
Justin Roche Director eCommerce, Visa
Paul Greenberg CEO & Co-founder, DealsDirect Group
Matt Hampshire CEO, Contiigo
UNDERSTAND WHAT
THEY REALLY WANT
                                KEEP THE PROMISES
                                  THAT YOU MAKE




            KEEP LISTENING AS
             THINGS CHANGE
“The only way to grow a
    1
business is to get customers
 to come back for more and
      tell their friends”
                                Andy Taylor
                  CEO, Enterprise Rent-A-Car
“Versus the US, consumers
   1
  in Australia are 2 years
  ahead, merchants are 4
      years behind”
                   Matthew Mengerink
                      VP, X.Commerce

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Customer loyalty panel 3

  • 2. David Odgers Marketing Director ANZ, eBay Justin Roche Director eCommerce, Visa Paul Greenberg CEO & Co-founder, DealsDirect Group Matt Hampshire CEO, Contiigo
  • 3.
  • 4. UNDERSTAND WHAT THEY REALLY WANT KEEP THE PROMISES THAT YOU MAKE KEEP LISTENING AS THINGS CHANGE
  • 5. “The only way to grow a 1 business is to get customers to come back for more and tell their friends” Andy Taylor CEO, Enterprise Rent-A-Car
  • 6.
  • 7.
  • 8. “Versus the US, consumers 1 in Australia are 2 years ahead, merchants are 4 years behind” Matthew Mengerink VP, X.Commerce

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