Microsoft’s rich technology platform makes it the perfect toolset for organizing, integrating and automating business processes and systems to drive improved organizational performance. Yet it remains poorly understood and significantly underutilized as an enabler of business strategy, value creation and ongoing process improvement.
Through a number of real-world case studies this session will demonstrate a consistent, comprehensive and repeatable approach to improving the performance of your clients organizations with the Microsoft stack, helping you
- Discover more opportunity in existing accounts,
- Improve utilization of resources, and
- Strengthen your trusted partner relationship.
4. Performance Business Value Approach
Maturity
Rudimentary Established Effective Adaptive
There are three core processes groupings in any organization which, individually or in
combination, impact quality and efficiency of service or product delivery.
Management processes: the processes that govern the operation of a system.
Typical management processes include Corporate Governance
and Strategic Management.
Operational processes: processes that constitute the core business and create the
primary value stream. Typical operational processes are Purchasing, Manufacturing,
Advertising and Marketing, and Sales.
Supporting processes: which support the core processes. Examples include Accounting,
Recruitment, Call Center, Technical Support.
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10. Phase Zero:
Business Case Development
Platform Technology Initiative Exploration & Initiative Validation & Initiative Strategy & Launch
Assessment Technical Validation Improvement Impact Timeline
Phase Zero: to provide the necessary information to either support or disprove a business case
hypothesis that an attractive opportunity exists for a particular improvement initiative to positively
impact the performance of the organization.
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11. Performance Business Value Approach
Maturity Rudimentary Established Effective Adaptive
Logical groupings of core business capabilities that allow an enterprise to
advance its agility towards achieving its business goals
Enablers are typically comprised of
People – both internal and external
Processes – formal and ad-hoc
Technology – institutionalized and shadow
Data – structured and unstructured
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12. PERFORMANCE DESCRIPTION
MANGEMENT TECHNIQUE
1 Benchmarking Comparing performance metrics to industry bests
2 Activity Based Management Evaluating activities to improve strategic and operational decisions
3 Capacity Management Asset utilization improvement
4 Target Costing Reduce the overall cost of a product over its life-cycle
5 Balanced Scorecard Track of the execution of activities and monitor the consequences arising from
these actions
6 Business Intelligence To support better business decision-making
7 Lean / Six Sigma Improvement through speed and defect elimination
8 Value Chain Analysis approach to support strategic planning
9 Business Process Re-engineering Redesign of a process, product or service
10 Just In Time Improve return on investment by reducing costs
11 Results Based Accountability Improve the performance of programs, agencies and service systems
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www.chrysalisbts.com
19. PERFORMANCE DESCRIPTION
MANGEMENT TECHNIQUE
1 Benchmarking Comparing performance metrics to industry bests
2 Activity Based Management Evaluating activities to improve strategic and operational decisions
3 Capacity Management Asset utilization improvement
4 Target Costing Reduce the overall cost of a product over its life-cycle
5 Balanced Scorecard Track of the execution of activities and monitor the consequences arising from
these actions
6 Business Intelligence To support better business decision-making
7 Lean / Six Sigma Improvement through speed and defect elimination
8 Value Chain Analysis approach to support strategic planning
9 Business Process Re-engineering Redesign of a process, product or service
10 Just In Time Improve return on investment by reducing costs
11 Results Based Accountability Improve the performance of programs, agencies and
service systems
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www.chrysalisbts.com
21.
Climate change is a complex issue with many interrelated components that requires
strong governance and coordination
Federal lead with at least 12 federal departments
Provincial, municipal, industry and citizen involvement
Requirements to report to Parliament and international bodies
As a pilot project Treasury Board Secretariat began working with federal departments to
develop and implement a new horizontal management agenda for climate change
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25. LoB Integration
Current State
(As Is)
Desired State
(To Be)
Client &
Document Management
Device Support
Business Intelligence
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31. Data and Tools
Processes
People
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32. PERFORMANCE DESCRIPTION
MANGEMENT TECHNIQUE
1 Benchmarking Comparing performance metrics to industry bests
2 Activity Based Management Evaluating activities to improve strategic and operational decisions
3 Capacity Management Asset utilization improvement
4 Target Costing Reduce the overall cost of a product over its life-cycle
5 Balanced Scorecard Track of the execution of activities and monitor the consequences arising from
these actions
6 Business Intelligence To support better business decision-making
7 Lean / Six Sigma Improvement through speed and defect elimination
8 Value Chain Analysis approach to support strategic planning
9 Business Process Re-engineering Redesign of a process, product or service
10 Just In Time Improve return on investment by reducing costs
11 Results Based Accountability Improve the performance of programs, agencies and
service systems
Chrysalis | BTS
www.chrysalisbts.com
33. LoB Integration
Current State
(As Is)
Desired State
(To Be)
Client &
Document Management
Device Support
Business Intelligence
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www.chrysalisbts.com
36. Uncover new opportunities Grow your services business
Drive business performance optimization Increase account footprint and develop
Integrate systems for new revenue streams
comprehensive business insight Access new departments and new accounts
Further management methods and practices Deliver higher value professional services
Embed industry best practices and standards into Broaden your solution portfolio and sell net
operational processes new deployments
Utilize the Project and SharePoint Server
platform to streamline broader business activities
Chrysalis | BTS
www.chrysalisbts.com