SlideShare uma empresa Scribd logo
1 de 16
Ben Moore
EDTECH 543
October 1, 2012
And why they are important
• Electronic crumbs left behind during online activity
  •   IP Address of machines accessing/posting content
  •   Usernames/Handles
  •   Blog posts
  •   Posted web content
  •   Discussion topic posts/replies
  •   Emails
  •   Uploaded files & videos
Doing it right is easier then undoing it all!
Social media             My Plan
•   Website              • Separate business page
•   Blog                   whenever possible.
•   Facebook               Maintain business circles
                           and verify content
•   Google+                matches. Avoid cross
•   Twitter                posting personal &
•   Tumblr                 business material.
•   Instagram            • Double check post &
                           destination to avoid
                           contamination and brand
                           damage.
• By maintaining separate business & personal accounts and
  ensuring that appropriate content is posted to the proper
  pages I control my business and personal messaging.

• By controlling the content that I provide I am able to maintain a
  professional business image to clients and general public.

• I monitor posted content (internal & external) to maintain
  control of my brand and image.

• Through strict permission controls and account management I
  am able to post personal content or images to family and
  friends that is unavailable to those outside the intended
  audience.
• My domain names are owned and controlled directly, as is my
  web hosting, ensuring immediate and perpetual access that is
  not tied to a specific company.

• Posted content and pages identify me, the company, the
  service that is being provided to ensure I am found.

• Dedicated specific time to update content to reflect
  vibrant, thriving activity.

• Avoid engaging “trolls”, it is almost impossible to win an online
  argument. Address mistakes as needed but avoid online
  shouting matches.
Be the same you as often as possible!
Online Persona              My Plan
•   Websites             • Strive to utilize the same
•   Blogs                  username or handle
•   Social Media           across all platforms
                           possible.
•   Message Boards
                         • Register with the same
•   Online Forums          business information
                           (email) to provide
                           continuity across sites.
                         • Stay on message and in
                           character when engaging
• Since it is unfortunately impossible to ensure that I will
  have access to the same username on every possible
  site I create as self descriptive and unique a name as
  possible.

• If the same (or similar) username is unavailable, register
  with the same business related contact information
  across all sites to verify identity and ownership.
• When posting content or responding online I take my
  time and review materials prior to submission to both
  protect against inappropriate material and to post in my
  “business voice”.

• Whenever possible, cross posting content and
  referencing materials (when appropriate) that I previously
  shared establishes my subject matter expertise.
Always protect your valuables!
• Follow best practices by maintaining a secure computing
  lifestyle.
  •   Avoid free/open WIFI hot spots
  •   Avoid public computers
  •   Log out of every web session before closing the browser
  •   Maintain anti-virus/anti-spyware at all times
  •   Avoid questionable web content & phishing email


• To further protect my online identity I post all content
  myself rather than delegating to an assistant or third
  party.
• Once content is posted online, it is almost impossible to
  remove all traces of it’s existence. The adage measure
  twice, cut once absolutely applies… Think twice, post
  once.
• Creating a successful, meaningful, relevant, and
  respected online identity requires planning, strategy, and
  dedication.

• I will be aware of my digital surroundings and the
  audience, I have an unlimited amount of time to think
  through the content prior to posting.

• I will utilize established best practices to avoid
  compromising myself, my work, and my reputation online
  by reducing the risk of unauthorized access to my
  content.

• I will engage with your users and take part in the
• Roth, C. (2012) Four Steps to Managing Your Online Reputation. Retrieved from
  http://www.huffingtonpost.com/carol-roth/4-steps-to-managing-your-
  _b_1532639.html

• Kawasaki, G (2011) How To Start Managing Your Online Reputation. Retrieved
  from http://www.openforum.com/articles/how-to-start-managing-your-online-
  reputation

• Kessler, S. (2011) How To: Manage Your Online Reputation Using SEO.
  Retrieved from http://mashable.com/2011/06/27/manage-online-reputation-seo/

• Wallen, J. (2012) Five Tools to Monitor and Manage Your Online Reputation.
  Retrieved from http://www.huffingtonpost.com/carol-roth/4-steps-to-managing-
  your-_b_1532639.html

• Warden, C (2012) Using Social Media to Manage Your Online Reputation.
  Retrieved from http://social-media-optimization.com/2012/05/using-social-media-
  to-manage-your-online-reputation/

Mais conteúdo relacionado

Mais procurados

Different Types of Websites
Different Types of WebsitesDifferent Types of Websites
Different Types of WebsitesNeil Lohana
 
Types of website
Types of websiteTypes of website
Types of websiteAnn Orrett
 
Social media for beginners presentation moreton bay council
Social media for beginners presentation moreton bay councilSocial media for beginners presentation moreton bay council
Social media for beginners presentation moreton bay councilKim Goodwin
 
Darim's guest blogging guidelines 2012
Darim's guest blogging guidelines 2012Darim's guest blogging guidelines 2012
Darim's guest blogging guidelines 2012Lisa Colton
 
Blogging: Sharing My Personal Faith Story
Blogging: Sharing My Personal Faith StoryBlogging: Sharing My Personal Faith Story
Blogging: Sharing My Personal Faith StorySITM 2011
 

Mais procurados (9)

Different Types of Websites
Different Types of WebsitesDifferent Types of Websites
Different Types of Websites
 
Blogging: Sharing My Personal Faith Story
Blogging: Sharing My Personal Faith StoryBlogging: Sharing My Personal Faith Story
Blogging: Sharing My Personal Faith Story
 
Types of website
Types of websiteTypes of website
Types of website
 
Social media for beginners presentation moreton bay council
Social media for beginners presentation moreton bay councilSocial media for beginners presentation moreton bay council
Social media for beginners presentation moreton bay council
 
Web strategy for writers UBC Feb 2011
Web strategy for writers UBC Feb 2011Web strategy for writers UBC Feb 2011
Web strategy for writers UBC Feb 2011
 
Blogging 2012
Blogging 2012Blogging 2012
Blogging 2012
 
Darim's guest blogging guidelines 2012
Darim's guest blogging guidelines 2012Darim's guest blogging guidelines 2012
Darim's guest blogging guidelines 2012
 
Blogging: Sharing My Personal Faith Story
Blogging: Sharing My Personal Faith StoryBlogging: Sharing My Personal Faith Story
Blogging: Sharing My Personal Faith Story
 
Railsfactory social media policy
Railsfactory social media policyRailsfactory social media policy
Railsfactory social media policy
 

Semelhante a Online Reputation Management Plan

Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media MarketingBrandon Eley
 
Professionally Social - Marketing Camp SF 2013
Professionally Social - Marketing Camp SF 2013Professionally Social - Marketing Camp SF 2013
Professionally Social - Marketing Camp SF 2013Rachael King
 
Professionally Social: How to Market Your Way to Your DREAM Job - Rachel King
Professionally Social: How to Market Your Way to Your DREAM Job - Rachel KingProfessionally Social: How to Market Your Way to Your DREAM Job - Rachel King
Professionally Social: How to Market Your Way to Your DREAM Job - Rachel KingMarketingCamp
 
Toolbox starten met social media in b2b
Toolbox starten met social media in b2bToolbox starten met social media in b2b
Toolbox starten met social media in b2bWitpapier.nl
 
The Effective Management of My Digital Footprint
The Effective Management of My Digital FootprintThe Effective Management of My Digital Footprint
The Effective Management of My Digital Footprintntreadway
 
Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media MarketingBrandon Eley
 
Digital Footprint | Brand Yourself
Digital Footprint | Brand YourselfDigital Footprint | Brand Yourself
Digital Footprint | Brand YourselfVinit Shahdeo
 
DIY SEO for cash-strapped business owners
DIY SEO for cash-strapped business ownersDIY SEO for cash-strapped business owners
DIY SEO for cash-strapped business ownersRobelen Bajar
 
B2B Social Media
B2B Social MediaB2B Social Media
B2B Social Mediasshere1
 
Creating a digital toolkit for users: How to teach our users how to limit the...
Creating a digital toolkit for users: How to teach our users how to limit the...Creating a digital toolkit for users: How to teach our users how to limit the...
Creating a digital toolkit for users: How to teach our users how to limit the...Justin Denton
 
Twitter101forjobsearchers
Twitter101forjobsearchersTwitter101forjobsearchers
Twitter101forjobsearcherszanjonz
 
Building a Business's Digital Presence: A Local Guide
Building a Business's Digital Presence: A Local GuideBuilding a Business's Digital Presence: A Local Guide
Building a Business's Digital Presence: A Local GuideDragonSearch
 
Putting social media to work for you
Putting social media to work for youPutting social media to work for you
Putting social media to work for youJenny Nixon
 
Mosaic social media present rev
Mosaic social media present revMosaic social media present rev
Mosaic social media present revCatherine Maino
 
Beginner's guide to twitter
Beginner's guide to twitterBeginner's guide to twitter
Beginner's guide to twitterEmina Demiri
 

Semelhante a Online Reputation Management Plan (20)

Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media Marketing
 
Professionally Social - Marketing Camp SF 2013
Professionally Social - Marketing Camp SF 2013Professionally Social - Marketing Camp SF 2013
Professionally Social - Marketing Camp SF 2013
 
Professionally Social: How to Market Your Way to Your DREAM Job - Rachel King
Professionally Social: How to Market Your Way to Your DREAM Job - Rachel KingProfessionally Social: How to Market Your Way to Your DREAM Job - Rachel King
Professionally Social: How to Market Your Way to Your DREAM Job - Rachel King
 
Toolbox starten met social media in b2b
Toolbox starten met social media in b2bToolbox starten met social media in b2b
Toolbox starten met social media in b2b
 
The Effective Management of My Digital Footprint
The Effective Management of My Digital FootprintThe Effective Management of My Digital Footprint
The Effective Management of My Digital Footprint
 
Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media Marketing
 
Personal branding paula class 10.24.12
Personal branding   paula class 10.24.12Personal branding   paula class 10.24.12
Personal branding paula class 10.24.12
 
e-PR lecture 3: blogging
e-PR lecture 3: blogginge-PR lecture 3: blogging
e-PR lecture 3: blogging
 
Digital Footprint | Brand Yourself
Digital Footprint | Brand YourselfDigital Footprint | Brand Yourself
Digital Footprint | Brand Yourself
 
DIY SEO for cash-strapped business owners
DIY SEO for cash-strapped business ownersDIY SEO for cash-strapped business owners
DIY SEO for cash-strapped business owners
 
B2B Social Media
B2B Social MediaB2B Social Media
B2B Social Media
 
Creating a digital toolkit for users: How to teach our users how to limit the...
Creating a digital toolkit for users: How to teach our users how to limit the...Creating a digital toolkit for users: How to teach our users how to limit the...
Creating a digital toolkit for users: How to teach our users how to limit the...
 
Twitter101forjobsearchers
Twitter101forjobsearchersTwitter101forjobsearchers
Twitter101forjobsearchers
 
Reo expo presentation_6-14-2011 vers1 6.11.11
Reo expo presentation_6-14-2011 vers1 6.11.11Reo expo presentation_6-14-2011 vers1 6.11.11
Reo expo presentation_6-14-2011 vers1 6.11.11
 
Social Media for Job Search
Social Media for Job SearchSocial Media for Job Search
Social Media for Job Search
 
Building a Business's Digital Presence: A Local Guide
Building a Business's Digital Presence: A Local GuideBuilding a Business's Digital Presence: A Local Guide
Building a Business's Digital Presence: A Local Guide
 
Putting social media to work for you
Putting social media to work for youPutting social media to work for you
Putting social media to work for you
 
Mosaic social media present rev
Mosaic social media present revMosaic social media present rev
Mosaic social media present rev
 
Beginner's guide to Twitter
Beginner's guide to TwitterBeginner's guide to Twitter
Beginner's guide to Twitter
 
Beginner's guide to twitter
Beginner's guide to twitterBeginner's guide to twitter
Beginner's guide to twitter
 

Último

9548086042 for call girls in Indira Nagar with room service
9548086042  for call girls in Indira Nagar  with room service9548086042  for call girls in Indira Nagar  with room service
9548086042 for call girls in Indira Nagar with room servicediscovermytutordmt
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...EduSkills OECD
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13Steve Thomason
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfsanyamsingh5019
 
Russian Call Girls in Andheri Airport Mumbai WhatsApp 9167673311 💞 Full Nigh...
Russian Call Girls in Andheri Airport Mumbai WhatsApp  9167673311 💞 Full Nigh...Russian Call Girls in Andheri Airport Mumbai WhatsApp  9167673311 💞 Full Nigh...
Russian Call Girls in Andheri Airport Mumbai WhatsApp 9167673311 💞 Full Nigh...Pooja Nehwal
 
A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformChameera Dedduwage
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingTechSoup
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introductionMaksud Ahmed
 
Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)eniolaolutunde
 
Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104misteraugie
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfciinovamais
 
Separation of Lanthanides/ Lanthanides and Actinides
Separation of Lanthanides/ Lanthanides and ActinidesSeparation of Lanthanides/ Lanthanides and Actinides
Separation of Lanthanides/ Lanthanides and ActinidesFatimaKhan178732
 
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Celine George
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfJayanti Pande
 
The byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptxThe byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptxShobhayan Kirtania
 
APM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across SectorsAPM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across SectorsAssociation for Project Management
 
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...Sapna Thakur
 
social pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajansocial pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajanpragatimahajan3
 

Último (20)

9548086042 for call girls in Indira Nagar with room service
9548086042  for call girls in Indira Nagar  with room service9548086042  for call girls in Indira Nagar  with room service
9548086042 for call girls in Indira Nagar with room service
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdf
 
Russian Call Girls in Andheri Airport Mumbai WhatsApp 9167673311 💞 Full Nigh...
Russian Call Girls in Andheri Airport Mumbai WhatsApp  9167673311 💞 Full Nigh...Russian Call Girls in Andheri Airport Mumbai WhatsApp  9167673311 💞 Full Nigh...
Russian Call Girls in Andheri Airport Mumbai WhatsApp 9167673311 💞 Full Nigh...
 
A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy Reform
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)
 
Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
Separation of Lanthanides/ Lanthanides and Actinides
Separation of Lanthanides/ Lanthanides and ActinidesSeparation of Lanthanides/ Lanthanides and Actinides
Separation of Lanthanides/ Lanthanides and Actinides
 
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17
 
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptxINDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdf
 
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
 
The byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptxThe byproduct of sericulture in different industries.pptx
The byproduct of sericulture in different industries.pptx
 
APM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across SectorsAPM Welcome, APM North West Network Conference, Synergies Across Sectors
APM Welcome, APM North West Network Conference, Synergies Across Sectors
 
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
 
social pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajansocial pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajan
 

Online Reputation Management Plan

  • 2. And why they are important
  • 3. • Electronic crumbs left behind during online activity • IP Address of machines accessing/posting content • Usernames/Handles • Blog posts • Posted web content • Discussion topic posts/replies • Emails • Uploaded files & videos
  • 4. Doing it right is easier then undoing it all!
  • 5. Social media My Plan • Website • Separate business page • Blog whenever possible. • Facebook Maintain business circles and verify content • Google+ matches. Avoid cross • Twitter posting personal & • Tumblr business material. • Instagram • Double check post & destination to avoid contamination and brand damage.
  • 6. • By maintaining separate business & personal accounts and ensuring that appropriate content is posted to the proper pages I control my business and personal messaging. • By controlling the content that I provide I am able to maintain a professional business image to clients and general public. • I monitor posted content (internal & external) to maintain control of my brand and image. • Through strict permission controls and account management I am able to post personal content or images to family and friends that is unavailable to those outside the intended audience.
  • 7. • My domain names are owned and controlled directly, as is my web hosting, ensuring immediate and perpetual access that is not tied to a specific company. • Posted content and pages identify me, the company, the service that is being provided to ensure I am found. • Dedicated specific time to update content to reflect vibrant, thriving activity. • Avoid engaging “trolls”, it is almost impossible to win an online argument. Address mistakes as needed but avoid online shouting matches.
  • 8. Be the same you as often as possible!
  • 9. Online Persona My Plan • Websites • Strive to utilize the same • Blogs username or handle • Social Media across all platforms possible. • Message Boards • Register with the same • Online Forums business information (email) to provide continuity across sites. • Stay on message and in character when engaging
  • 10. • Since it is unfortunately impossible to ensure that I will have access to the same username on every possible site I create as self descriptive and unique a name as possible. • If the same (or similar) username is unavailable, register with the same business related contact information across all sites to verify identity and ownership.
  • 11. • When posting content or responding online I take my time and review materials prior to submission to both protect against inappropriate material and to post in my “business voice”. • Whenever possible, cross posting content and referencing materials (when appropriate) that I previously shared establishes my subject matter expertise.
  • 12. Always protect your valuables!
  • 13. • Follow best practices by maintaining a secure computing lifestyle. • Avoid free/open WIFI hot spots • Avoid public computers • Log out of every web session before closing the browser • Maintain anti-virus/anti-spyware at all times • Avoid questionable web content & phishing email • To further protect my online identity I post all content myself rather than delegating to an assistant or third party.
  • 14. • Once content is posted online, it is almost impossible to remove all traces of it’s existence. The adage measure twice, cut once absolutely applies… Think twice, post once.
  • 15. • Creating a successful, meaningful, relevant, and respected online identity requires planning, strategy, and dedication. • I will be aware of my digital surroundings and the audience, I have an unlimited amount of time to think through the content prior to posting. • I will utilize established best practices to avoid compromising myself, my work, and my reputation online by reducing the risk of unauthorized access to my content. • I will engage with your users and take part in the
  • 16. • Roth, C. (2012) Four Steps to Managing Your Online Reputation. Retrieved from http://www.huffingtonpost.com/carol-roth/4-steps-to-managing-your- _b_1532639.html • Kawasaki, G (2011) How To Start Managing Your Online Reputation. Retrieved from http://www.openforum.com/articles/how-to-start-managing-your-online- reputation • Kessler, S. (2011) How To: Manage Your Online Reputation Using SEO. Retrieved from http://mashable.com/2011/06/27/manage-online-reputation-seo/ • Wallen, J. (2012) Five Tools to Monitor and Manage Your Online Reputation. Retrieved from http://www.huffingtonpost.com/carol-roth/4-steps-to-managing- your-_b_1532639.html • Warden, C (2012) Using Social Media to Manage Your Online Reputation. Retrieved from http://social-media-optimization.com/2012/05/using-social-media- to-manage-your-online-reputation/