3. • Leader
- the senior most information systems manager
- the leader is responsible for supervising, hiring, training, and
motivating information systems personnel
- leads all usage of IT from a business perspective
• Spokesman
- the CIO’s role extends to organizational contacts outside the
department to other areas of the organization
- ensures networking to the top level of the organization and to the key
decision makers in other departments
• Monitor
- scans the external environment to track technical changes and competition
- a technical innovator, the CIO identifies new ideas from sources outside
the
organization
- is proactive and knowledgeable about opportunities for the use of IT in
the
industry
4. The Role of a CIO
contd
• Liaison
- responsible for developing a working relationship between IT and
the
business units that fits the organization’s objectives, management
style,
and culture
- communicates with the external environment including exchanging
information with the departments of suppliers, customers, buyers,
market
analysts, and the media
• Entrepreneur
- influences the overall strategy and planning in the organization and
translates strategies and plans into definitive information systems
actions
- identifies business needs and develops solutions that change
business
situations
• Resource Allocator
- allocates human, financial, and information resources
- makes allocation decisions critical to the success of organizations
- decisions impact on departmental data management, standards, and
6. CIO’s role in effective IS
implementation
• Achieve two-way strategic alignment:
management
and
IT work together to ensure that their initiatives are aligned
• Develop effective relationships with line
management: ensure integration of business and technology
capabilities through communication between IT and line personnel
• Deliver and implement new systems: systems delivery
to
include development and procurement and integration
• Build and manage infrastructure: IT units to develop an
architecture, establish standards, communicate the value of the
infrastructure, and operate the increasingly complex infrastructure
• Reskill the IT organization: new skills needed
• Manage vendor partnerships: IT managers must be
informed about buyers and negotiators
• Build high-performance IT applications:
the IT unit
