This document contains an agenda for the IESS1.0 conference. It lists the sessions, titles of presentations, and presenters. The sessions include topics on service innovation, design, and engineering. Some of the presentation topics include measuring customer intimacy in B2B services, value co-creation in social networking systems, lean manufacturing in public services, and a conceptual model of service exchange.
5. Session I : Service innova@on (1)
Value Co‐crea5on and Customer‐driven Innova5on in Social
Networking Systems
Garyfallos Fragidis, Ioannis IgnaCadis, Chris Wills
I – 5 Short Paper
8. Session II : Service innova@on (2)
Determinants of Con5nuance Inten5on towards Self‐Service
Innova5on: A Case of Electronic Government Services
Shulu Hsu, Huichih Wang, Hersen Doong
II – 2
9. Session II : Service innova@on (2)
A Service Science and Engineering Approach to Public Informa5on
Services in Excep5onal Situa5ons ‐ examples from Transport
Petra Hocova, Joao Falcao e Cunha
II – 3
15. Session IV : Service design (1)
Framework for Design Research in Health and Care Services
Eva‐Maria Hempe, Terry Dickerson, Anthony Holland, P. John Clarkson
IV – 2
16. Session IV : Service design (1)
Towards an Ontology‐based Approach for Crea5ng Sustainable
Services
Anastasiya Yurchyshyna, Wanda Opprecht
IV – 3
17. Session IV : Service design (1)
Compliance in e‐government service engineering: State‐of‐the‐art
Turki Slim, Marija Bjekovic‐Obradovic
IV – 4 Short Paper
18. Session V : Service Design (2)
Systemic Service Design: Aligning Value and Implementa5on
Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, Alain
Wegmann
V – 1
20. Session V : Service Design (2)
On Service Systems ‐ by Defini5on of Elementary Concepts
Petra Hocova, Zdenko Stanicek
V – 3
21. Session V : Service Design (2)
Customer life5me value under complex contract structures
Christoph Heitz, Andreas Ruckstuhl, Marcel DeMling
V – 4 Short Paper