This document contains an agenda for the IESS1.0 conference. It lists the sessions, titles of presentations, and presenters. The sessions include topics on service innovation, design, and engineering. Some of the presentation topics include measuring customer intimacy in B2B services, value co-creation in social networking systems, lean manufacturing in public services, and a conceptual model of service exchange.

1. IESS 1.0 Paper Tag Clouds
h6p://www.wordle.net/.

2. Session I : Service innova@on (1)
Towards a Model for Measuring Customer In5macy in B2B Services
Francois Habryn, Benjamin Blau, Gerhard Satzger, Bernhard Koelmel
I – 1

3. Session I : Service innova@on (1)
Usage‐centered design of adaptable visualiza5on services. Applica5on
to coopera5on support services system in the AEC sector
Sylvain Kubicki, Gilles Halin
I – 2

4. Session I : Service innova@on (1)
From End‐User Requirements to Web Services Retrieval: a Seman5c
and Inten5on‐Driven Approach
Isabelle Mirbel, Pierre Crescenzo
I – 3

5. Session I : Service innova@on (1)
Value Co‐crea5on and Customer‐driven Innova5on in Social
Networking Systems
Garyfallos Fragidis, Ioannis IgnaCadis, Chris Wills
I – 5 Short Paper

6. Session I : Panel Discussion
Panel : Future of IESS
( IESS 1.1 )
PANEL IESS Future

7. Session II : Service innova@on (2)
Lean Manufacturing in Public Services: Prospects for Value Crea5on
Ayham A.M. Jaaron, Chris J. Backhouse
II – 1

8. Session II : Service innova@on (2)
Determinants of Con5nuance Inten5on towards Self‐Service
Innova5on: A Case of Electronic Government Services
Shulu Hsu, Huichih Wang, Hersen Doong
II – 2

9. Session II : Service innova@on (2)
A Service Science and Engineering Approach to Public Informa5on
Services in Excep5onal Situa5ons ‐ examples from Transport
Petra Hocova, Joao Falcao e Cunha
II – 3

10. Session III : Service innova@on (3) & Service explora@on
Service PorUolio Design for Service Innova5on Management: The Case
of a Luxemburgish Research and Technology Organiza5on
Pierre‐Jean BarlaCer, Jean‐Charles Bernacconi, Sandrine Reiter
III – 1

11. Session III : Service innova@on (3) & Service explora@on
Defini5on of a Descrip5on Language for Business Service
Decomposi5on
Lam‐Son Le, Aditya Ghose, Evan Morrison
III – 2

12. Session III : Service innova@on (3) & Service explora@on
e‐Profile Management as a Basic Horizontal: Service for the Crea5on of
Specialised e‐Services
Maria Chiara PeMenaC, Franco Pirri, Dino Giuli
III – 3 Short Paper

13. Session III : Service innova@on (3) & Service explora@on
Febos: a service‐oriented system for collabora5ve music crea5on
Ignacio López, Antonio Cañabate, Ruth Raventós
III – 4 Short Paper

14. Session IV : Service design (1)
Can soYware architecture review methods apply to service design?
Simon Field
IV – 1

15. Session IV : Service design (1)
Framework for Design Research in Health and Care Services
Eva‐Maria Hempe, Terry Dickerson, Anthony Holland, P. John Clarkson
IV – 2

16. Session IV : Service design (1)
Towards an Ontology‐based Approach for Crea5ng Sustainable
Services
Anastasiya Yurchyshyna, Wanda Opprecht
IV – 3

17. Session IV : Service design (1)
Compliance in e‐government service engineering: State‐of‐the‐art
Turki Slim, Marija Bjekovic‐Obradovic
IV – 4 Short Paper

18. Session V : Service Design (2)
Systemic Service Design: Aligning Value and Implementa5on
Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, Alain
Wegmann
V – 1

19. Session V : Service Design (2)
A framework for developing a co‐design environment for e‐Business
applica5ons
Yazrina Yahya, MuriaC Mukhtar, Norleyza Jailani, Salha Abdullah,
Zuraidah Abdullah, Abdul Razak Hamdan
V – 2

20. Session V : Service Design (2)
On Service Systems ‐ by Defini5on of Elementary Concepts
Petra Hocova, Zdenko Stanicek
V – 3

21. Session V : Service Design (2)
Customer life5me value under complex contract structures
Christoph Heitz, Andreas Ruckstuhl, Marcel DeMling
V – 4 Short Paper

22. Session V : Service Design (2)
Total Costs of Service Life: The Need of Decision Support in Selec5ng,
Comparing and Orchestra5ng Services
Jörg Becker, Daniel Beverungen, MarCn Matzner, Oliver Müller
V – 5 Short Paper

23. Session VI : Service Design (3)
A conceptual framework for service modelling in a network of service
systems
Thang Le Dinh, Thanh Thoa Pham Thi
VI – 1

24. Session VI : Service Design (3)
Services Design for People
Rafael Zaballa
VI – 2

25. Session VI : Service Design (3)
Life Cycle of Virtualized Service Resource in BIRIS Environment
Xiaofei Xu, Xianzhi Wang, Zhongjie Wang
VI – 3

26. Session VII : Service Design (3) & Service engineering
A Conceptual Model of Service Exchange in Service‐Dominant Logic
Geert Poels
VII – 1

27. Session VII : Service Design (3) & Service engineering
Think Large, Act Small: An Approach to Web Services for Embedded
Systems Based on the OSGi Framework
Irina Astrova, Arne Koschel, Roman Roelofsen, David Bosschaert, and
Volker Ahlers
VII – 2

28. Session VII : Service Design (3) & Service engineering
A cross disciplinary approach to analyze the effects of digitalized
service implementa5on
Thècle Alix and David Reymondg
VII – 3 Short Paper

29. Session VII : Service Design (3) & Service engineering
Towards a Unifying Process Framework for Services Knowledge
Management
Vikram Sorathia, Marten van Sinderen and Luís Ferreira Pires
VII – 4 Short Paper