How Cynefin model improves
lean implementation

WHAT’S LEAN
TRANSFORMATION?

LKFR12. Paris Sept 18-18

Can be this…

Lean Transformation

Strategy

Increasing organisation value
Leadership

Sustainment

Kaizen

Training

Planning

7 wastes 5S Standard work
Source: https://oregon.jivesoftware.com/community/agencies/das/w2w


Or this…
1. Specify value from the standpoint of the
end customer by product family.

2. Identify all stages of the value chain for
each product family, eliminating
1. Identify
Value whenever possible those measures
that do not create value.

5. Seek 2. Map the 3. That make the steps of value creation
Perfection Value Stream occurs in close order so that the
product flows gently to the client.

4. As flow is introduced, let customers pull
value from the next upstream activity.
4. Establish
3. Create Flow 5. As a value is specified, value streams
Pull
are identified, unnecessary steps are
eliminated, and flow and "pull" are
introduced, repeat the process and
continue until a state of perfection is
reached in which perfect value is
created with no waste.

Or this…
Find an Agent of Change, •a leader who will take personal responsibility for the lean transformation.

•a sensei or a consultant who can teach techniques and how enforce Lean
Obtain knowledge of lean implementation within a system, not as isolated programs.

•entering a crisis or creating a to begin processing. If your company is not currently in crisis, to draw
Find a lever attention to a competitor lean or find a customer or supplier lean will make requests for significantly
better performance.

Forget grand strategy • for the moment.

•beginning with the current state of how material and information flow now, then drawing a leaner
Map the value streams future state of how they should flow and creating an implementation plan with timetable.

Begin as soon as possible • with an important and visible activity.

Demand immediate results. •.

As soon as you’ve got momentum, •to link improvements in the value streams and move beyond the shop floor to office processes.
expand your scope


Or this…


Or this?

Decide Deliver Built
Eliminate Amplify Engage See the
late fast as integrity
waste learning the team whole
possible possible in

Self- Perceived
Feedback Think about
Pull Systems determination integrity
options
See waste Measures

Conceptual
Iterations Motivation
integrity

Last responsible
Queue theory
moment

Synchronisation Leadership Refactoring

Value Stream
Contracts
Mapping
Self-Based Take decision Cost of delays
Expertise Testing
Development


TOOLS?


Most used quality management tools
5 Whys Pareto chart
Accelerated life testing Pareto analysis
Analysis of variance Pick chart
ANOVA Gauge R&R Process capability
Axiomatic design Quality Function Deployment (QFD)
Business Process Mapping Quantitative marketing research through
Cause & effects diagram (also known as use of Enterprise Feedback Management
fishbone or Ishikawa diagram) (EFM) systems
Check sheet Regression analysis
Chi-square test of independence and fits Root cause analysis
Control chart Run charts
Correlation Scatter diagram
Cost-benefit analysis SIPOC analysis (Suppliers, Inputs,
CTQ tree Process, Outputs, Customers)
Design of experiments Stratification
Failure mode and effects analysis (FMEA) Taguchi methods
General linear model Taguchi Loss Function
Histograms TRIZ


Is this realy
enough?


Are we missing
something?


Lean Challenges


THE CYNEFIN MODEL


Wise executives tailor their
approach to fit the complexity of
the circumstances they face.


http://cognitive-edge.com


Complex Complicated
Probe Sense
Sense Analyse
Respond Respond

Emergent Good Practices

Chaotic Simple
Act Sense
Sense Categorise
Respond Respond

Novel Best Practice


Cynefin process

Complicated Simple

Complex Chaos


What is simple?

Characteristics
• repeating patterns and consistent
events
• Clear root cause
• Obvious relationships between all,
clear existing answer
• Known knowledge
• Factual management


What is chaotic?

Characteristics
• great turbulence
• no clear cause and effect, so no good
answer research
• Unknown
• many decisions to make, no time to
think
• Great tensions
• Pattern based leadership


What is complex?

Characteristics
• flow and unpredictability
• No exact answers but instructive
emerging models
• No knowing the unknown
• A lot of ideas in competition
• a need for creative and innovative
approach
• Model based leadership


What is complicated?

Characteristics
• expert diagnosis required
• relationship of cause and effect
detectable but not immediately
obvious to everyone, just more
than one answer possible
• Factual management


The bloody question:

In your perspective, is
Cynefin nothing more
that a process supporting
Kaizen?


IMPROVING LEAN
IMPLEMENTATION


5S

5S is the outcome
Cynefin model helps you To
design the change process

What is 5S?


Waste
Who is Tim Wood? (THE 7 WASTES)

T – transport waste
I – inventory waste
M – motion waste
W- waiting waste
What is Tim Wood?

O – over producing waste
O – over processing waste
D – defect waste


PDCA

What is PDCA?


Cynefin
supports Hoshin
Kanri!


Conventional Models

Top down strategy • SIMPLE
Do the same thing better • SIMPLE + COMPLICATED
Mandate and Implement • COMPLICATED
Do, do, do, do …. • SIMPLE
More is more • SIMPLE
Complex strategy =
evolved thinking • COMPLEX


Tools
Visual
Management

5S True North

Value
Catchball Stream
Mapping

A3 Thinking PDCA


True North

Related to company
culture
Assets, know-how,
strengths
Customers you serve (or
want to serve)
Market, trends,
developments
What words describe
you? Your business?


Value Stream Mapping


Plan Do Act Check


A3 Thinking


Catchball


Cynefin process
Added after the pres!

Simple

Complicated Chaos

Like the « wheel of
Complex life », transition is
moving from one step
to another.
Your job as a coach is
to make it « roll »


Conclusion

Hoshin
Kanri

Kaizen
Cynefin


Ques
tions


Thanks !

Pierre E. Neis, pierreneis@gmail.com – Tel +352 / 661 SCRUMS


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