1. OMAR KAZMI
omzzzk@gmail.com 13003 JasperLn,
(832)257-7054 Houston, Texas 77429
Professional Summary:
Over 5 years of extensive IT experience in hardware and software break/fix, network and security
administration along with excellent analytical skills based on vast knowledge with ability to diagnose and
pinpoint problems, as well as choose most effective and efficient solutions. Understanding and providing
outstanding customer service relations and well-developed interpersonal skills, key in assisting to
maintain a successful growing company. Proven track record in assistance towards implementing multiple
simultaneous projects and meeting deadlines successfully. Proficient in all aspects of technical
procedure composition
 Takes pride in translating technical jargon to language the non-technical community can
understand and utilize to carry on daily business functions.
 Skilled at learning new hardware/software technologies and applying them strategically in the
workplace.
 Brings an uncompromising commitment to client satisfaction.
 Natural ability to build strong, trusting relationships with users/clients.
 Flexible and focused contributor, adept at staying on-task and on-time despite shifting priorities
and tight deadlines.
Technical Skills:
Hardware:
Break/fix of Dell, Compaq, Hewlett Packard, IBM, Gateway, Dell PowerEdge VRTX; Wyse 5000 VX Thin
Client/ Cloud Desktop, Lenovo ThinkCentre, Lenovo Thinkpad, Lenovo YOGA, SMART techologies,
PC clone and Macintosh computers, servers, laptops and products; working knowledge of HP, Canon,
Lexmark, Epson and Xerox printers including laser and inkjet; extensive experience in hardware
upgrades, repair and modifications regarding all peripherals, including wireless handheld devices (i.e.
IPhone, I-Pad, Apple TV, Android, Blackberry, iPAQ, Palm Pilot),
Various help desk tracking software packages, including Remedy, TrackIT, and SupportDesk
Network:
TCP/IP, IPX/SPX, DHCP, IPV4/IPV6, APIPA, Ethernet, Fast Ethernet, Gigabit, routers, gateways,
switches, hubs, patch panels, sniffers and network testers; T3, T1, ISDN, DSL and cable ISP
experienced; also proficient with HomePNA wiring and Wi-Fi wireless transmission protocols
802.11a,11b,11g,11n; Putty; VNC Secure; Telnet; Microsoft RDC; Citrix, Air Watch, Bitlocker
Platforms:
Microsoft Windows 3.1, 95, 98, NT 4.0 Workstation, NT 4.0 Server and Enterprise, 2000 Professional,
2000 Server, XP Professional (32-bit and 64-bit), Windows Server 2003 (32-bit and 64-bit); Vista (32-bit
and 64-bit); Windows 7 Professional and Enterprise (32-bit and 64-bit); Windows 8.1; Windows Server
2008 R2; Windows Server 2012 IBM OS/2 and OS/2 Warp; WinPOSready 7, Windows 10, Linux Ubuntu,
Linux Red-Hat, iOS (all versions from 2012-2016)
Software:
Office 95, 97, 2000, XP, 2003, 2007 and 2010 which include respective versions of Access, Excel,
PowerPoint, Word, Publisher, FrontPage, PhotoDraw, Expression Web and Studio, and Outlook; Visio
2000 - 2010; Project 98 – 2010 and Project Central Server 2000 and 2010; Internet Explorer 3.0 – 11.0;
Exchange Server 5.5 – 2010; IIS 4.0 – 6.0; SMS 2.0 - 2003; Active Directory 2000 and 2003; Windows
SharePoint Services 2.0; SharePoint Portal Server 2003 - 2008; Operations Manager 2005; Systems
Center Operations Manager 2007; Virtual Server 2005 R2; Virtual PC 2004, 2007, Windows XP Mode (in
Windows 7), SQL 7.0 – 2010; Altiris 6.9 Server Deployment Solution; NetIQ 8.70 Active Directory;

2. OMAR KAZMI
omzzzk@gmail.com 13003 JasperLn,
(832)257-7054 Houston, Texas 77429
Cherwell Management; ClinicStation, EPIC Hyperspace 2016, Microsoft SCCM, Footprints Ticketing
management system, SMART softwares, Skype Business
Professional Training:
 Designing a Microsoft Windows 2000 Directory Services Infrastructure
 Designing a Microsoft Windows 2000 Migration Strategy
 Upgrading Support Skills from Windows NT 4.0 to Windows Server 2003
 Administering and Maintaining Windows 7
 Planning and Managing Windows 7 Desktop Deployments and Environments
Education:
University of Ilinois, Chicago, IL
Undergrad studies: Information Technology/ Computer Science, 2010
Major GPA: 3.7
Lonestar Community College Systems, Houston, TX
A.A Criminal Justice, 2012 – 2014
Major GPA: 3.8
University of Houston, Houston, TX
B.S. Biological Sciences / Minor Information Systems Technology 2014 – Present
Professional Experience:
Hewlett Packard Enteprise (Houston Data Site 4), Houston, TX
10/2016-12/2016
Team Lead – Subnet Administration (Contract)
 Performed business forensic analysis to determine network devices associated with business units
within specified subnet type.
 Lead team of 10 to meet deadlines and quotas of updated subnet records.
 Created and provided documentation/script of procedures to follow to better assist techs in
knowledge of investigation techniques when dealing with Global subnets.
 Creation of excel templates for efficient data recording and statistics recording.
 Attended administrative meetings to report status complettion
 Investigation, monitoring and documentation of 30,000+ subnets in HP’s global operation.
 Identified valid subnets and hosts attached to HP and Cisco Layer 3 devices/servers in HP business
units globally by the use of SSH/putty.
Katy Independent School District (Katy), Katy, TX
08/2016-10/2016
Field Tech Operations (Contract)
Technology preperation and upgrades on school technologies for the beginning school year of Fall 2016.
 Installation and configuration of SMART whiteboard, SMART Document Scanners and Projector
technologies in selected campus sites.
 Desktop Administration and Support in assigned Elementary and Highschool campuses.
 Utilization of FootPrints ticketing system for L1 to L3 technical troubleshooting issues.

3. OMAR KAZMI
omzzzk@gmail.com 13003 JasperLn,
(832)257-7054 Houston, Texas 77429
 Maintaining and updates on school districts Apple Technologies (Ipad/Air, Apple TV)
 Computer technology refresh/ OS reimage and server software pushes (SCCM) to numerous
classrooms fitting classroom/subject type specification
 Network mapping of printers to requested locations within each assigned campus.
Methodist Hospital (Willowbrook), Houston, TX
4/2016 – 7/2016
EPIC Support Specialist/ Technical Analyst (Contract)
Assistance and provided support for hospitals health record update from Athena to EPIC Hyperspace.
 Performed data gathering and area survey (PRE-TDR) of all clients systems, network printers,
and any peripherals in designated areas of the hospital to be used within the electronic medical
record upgrade.
 Assisted hospital’s FTE’s in imaging and refreshing workstations to select departments within the
hospital.
 Configuration and verification of network status and Citrix functionality on assigned workstations
 Ensured full documentation and technical notes are archived and reviewed for accuracy in
compliance with company standards and policies along with IT staff sign-off and support
agreements
 Assistance with moving all technologies to appropriate department location according to hospitals
new construction plans.
MD Anderson Cancer Center, Houston, TX
11/2015 – 3/2016
EPIC Support Specialist/EHR Ancillaries (Contract)
Assistance and provided support for hospitals health record update from Clinic Station to EPIC
Hyperspace.
 Performed preparatory data gathering (PRE-TDR) of all client systems to properly perform correct
software/hardware installs on VX remote machine/ Desktop
 Surveyed all hospital departments of designated printer locations to be configured and built into
network for proper functioning within the new health record software.
 Configuration of VX Remote machines to connect to proper servers and function correctly within
Citrix.
 Set and verified all network server mappings to correct network printer queues, label printers, and
wristband printers, a key function to the health record upgrade.
 Installation, programming and testing of all peripheral devices (document scanner, barcode
scanners, printers, touch-displays, KSI fingerprint scanners and KSI key card scanner keyboards,
and webcam) to insure proper functionality within EPIC hyperspace.
 Performed TDR (Technical Dress Rehearsal) of all client machines to insure proper functionality
before Go-Live date of software upgrade.
 Follow up support post-go live for printers and workstations group. Providing on-site technical
support for all users through Cherwell ticketing system.

4. OMAR KAZMI
omzzzk@gmail.com 13003 JasperLn,
(832)257-7054 Houston, Texas 77429
Stage Stores, Houston, TX
04/2015 – 10/2015
IT Support
Administered and monitored 840+ Stage Store locations to ensure full online activity and full hardware
functional capabilities.
 IT troubleshooting/resolve for all store equipment including POS systems, WLAN, and Windows
compatible devices (WinXP, Windows CE, Windows7, and WinPosready7).
 100% follow up technical remote assistance with PCI/ IT support in ensuring all store locations
tech/software was in a proper working state.
 Developed and implemented internal and external item change notification systems that would
notify customers and employees of critical changes made to items.
 Collaborated on creating reports based on store research of technology fail patterns in order to
properly be presented to programming/business analysts for action to resolve.
 Developed and implemented documentation on network configurations to POS hardware in order
to properly set unique IP addresses and ID to registers.
 Created reports on network outages in regions and reported to corporate heads of the company
with updates to bringing store locations back online from mass network outage in a sufficient
amount of time to prevent profit margin loss.
NRG Energy, Houston, TX
1/2015 – 4/2015
IT Migration Team & Support
Migration of Operating systems of all employee user systems from XP to Win7.
 Ensured users were moved into the right domains and organizational units through NetIQ DRA
 Utilizing data transfer of applications and personal data over network server deployment tools
(Altiris) and remote desktop connection cmd scripts to ensure a mirror image of old system to
complete migration
 Assisted users in post migration with follow up support for any troubleshooting issues with their
newly deployed machine including desktop support and hardware troubleshooting.
 Managed and coordinated hardware deployment plans for each level of the corporate building.
 Met all User expectations in software installation to ensure employees were able to carry out their
business function.
 Provided all employees part of migration voluntary follow up support post-migration to ensure
system quality was excellent and convenient for user.
Swift Corporation, Houston, TX
1/2013 – 5/2014
IT Support
Responsible for researching and testing new corporate and remote desktop and laptop platforms,
including software installations, on a quarterly or bi-annually basis
 Ensured full documentation and technical notes are archived and reviewed for accuracy in
compliance with company standards and policies along with IT staff sign-off and support
agreements

5. OMAR KAZMI
omzzzk@gmail.com 13003 JasperLn,
(832)257-7054 Houston, Texas 77429
SK Pacific, Houston, TX
5/2013 – 11/2013
Technical Support
Supported the IT infrastructure, staff members, patrons and intern students with desktop, network,
hardware and software support.
 Assisted various departments within the company in planning and performing numerous IT-related
projects ranging from entire conversions of databases to whole departmental computer platform
migrations
 Provided scalable solutions that were easy to maintain and grow.
 Developed and implemented strategies that provided analysis and reports on the quality of project
outcomes.
 Protected the company from potential IT security threats that utilized the company’s "open" Wi-Fi
and LAN access
 Ensured client satisfaction.
CoCentrix Inc., Houston, TX
12/2012 – 3/2013
IT Desktop Support
Assisted in the review of requisition packs associated with acquisition projects to ensure sufficient
information is available for quarterly project requisitions to be entered by the IT Technologist and Sr. IT
Principle, and required contract terms are captured for entry into the Technology Contracts System.
 Installed, configured and technically documented the application software lifecycle process on
enterprise application, file, and web servers following the company’s product standards and
policies
 Reviewed current licensing agreements with various vendors in relation to currently deployed
software within the parent company versus those of the newly acquired company Conducted
performance monitoring of network / internet-based customer ordering application while providing
feedback to developers and testers