1. Library Online Reference Assistant
(LORA) at Your Service:
Branding the Reference Services of the
De La Salle University Libraries
De La Salle University
Redefining the way we learn.
Redefining and refining information literacy and reference services in the digital age
IFLA WLIC 2013 Satellite Meeting
National Library, Singapore
August 2013
Laurence Anthony G. Narvaez
De La Salle University
LibrariesI

2. Presentation Overview
I. Background
II. Presentation of Data
III. Findings
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

3. *all trademarks/logos are owned by their respective owners
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

4. The Library Online Reference Assistant
“LORA”
- Approachable
- Smart
- Sweet
- Technology savvy
© Koingo Software
“AskLORA”
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

5. AskLORA’s services
Email LORA
-WebForm
- eMail (library@dlsu.edu.ph
Chat with LORA
Text LORA
SkypeLORA TwitLORA Facebook
with LORA
AskLORA
*all trademarks/logos are owned by their respective owners
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

6. Once connected with AskLORA, you can:
• Submit a query
• Online Library account management
• Book renewals, reservation, checking of
overdue, fines and payment using e-purse
• Bibliographic verification
• Library instruction using Skype’s co-browsing
feature, links to video tutorials
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

7. Once connected with AskLORA, you can:
• Request for Document Delivery and Inter-
library loans
• Suggest book purchase
• Request for rush cataloging
• Schedule library instruction and information
literacy class
• Send feedback and suggestions
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

8. Promoting AskLORA’s services
• The Avatar
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

9. Promoting AskLORA’s services
• Library Newsette
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

10. Promoting AskLORA’s services
• Launching
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

11. Promoting AskLORA’s services
• Library Website
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

12. Promoting AskLORA’s services
• Library Website
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

13. Promoting AskLORA’s services AskLORA
• Posters
• Email alerts
• Fliers
• Button Pins
• ID Laces
• Library Orientation classes
• Electronic message board
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

14. Presentation of Data
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

15. Usage Statistics
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

16. Usage per service AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

17. Usage per service (combined) AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

18. User Profile AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

19. Interview Results
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

20. Are you familiar with AskLORA? AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

21. If yes, how did you learn about
AskLORA?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

22. What comes in your mind when
you see or hear about AskLORA?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

23. Have you tried using AskLORA? AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

24. What AskLORA service(s) have you
used?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

25. Will you continue/consider using
AskLORA when accessing
information about the library and its
services?
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

26. Findings
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

27. Findings
• AskLORA leveraged with developments in ICT
• Upsurge in TwitLORA & EmailLORA usage
• Rise in TextLORA messages
• Decline in ChatLORA
• Accessible across generations of users
• AskLORA is associated with The Library and its
services by DLSU-Manila community members
• All are willing to use AskLORA as needed
AskLORA
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore

28. The End.
LORA
Your Library Online Reference Assistant
De La Salle University – Manila, Philippines Laurence Anthony G. Narvaez, IFLA WLIC 2013 Satellite Meeting - Singapore