1. APPCALL
CLOUD CENTER
I N D U C T I O N D O C U M E N T
B Y
A P P C A L L
C O M M U N I C A T I O N S L L P
DOC 1003-2

2. COMMON ISSUES
- Effective Call / Callbacks.
- Unknown Total Daily effort on Customer
reach.
- Location Of Field Staffs / Sale force.
- Additional Manpower/effort to keep eye
on their activity.
- Additional hardware required for Call
recording.
- Storage of call recordings.
- Missing CRM/LMS to handle duplicate
request.
- Analytics Over the data for
retention/resales.
SME
Common Issues

3. ABOUT APPCALL
Almost Every Industry/ business individuals call their customers in form of Cold-calling / Tele-
calling.
Appcall is the cloud Call Center Solution, developed to support cycle of customer acquisition till
customer retention/analysis.
It's a MOBILE App, which loads in your phone without any extra software/wireless/wire-line or
landlines phones installation. It's quick and completely reliable.
QUICK FEATURES
• Delivered via the cloud as Software as a Service (SaaS)
• Easily add functionality as you need it.
• No need to buy, maintain or upgrade hardware.
• Pay only for what you use each month.
• 99.99% availability SLA

4. HOW IT WORKS
Location, Call
Logs & Recording
Sync on
Server/Cloud
Generates
EOD
Report
Appcall keep smart watch over your Location, Incoming /Outgoing Calls & recordings. Smartly sync
these data to server and performs Triggers.
To Save your time, Also Send EOD Level PDF Report to your mail.

5. THANKS