ENGLISH 7_Q4_LESSON 2_ Employing a Variety of Strategies for Effective Interp...
Resume rafi
1. RESUME
Name : Mohd Rafi Bin Othman
Dateof Birth : 13 August 1989
I/CNumber : 890813-08-5169
Nationality : Malaysian
Gender : Male
MaritulStatus : Single
Address : Block A-6-15 CengalCondominium, Bandar Sri
Permaisuri56000 CherasKuala Lumpur.
ContactNumber : 012-3527256
Email : Rafyluffy@gmail.com
To find a challenging position to meet my competencies, capabilities, skills,
education and experiences.
Sekolah Menengah Kebangsaan Dato Panglima Perang Kiri
Sijil Pelajaran Malaysia (SPM : 2006)
Sekolah Menengah Kebangsaan Dato Panglima Perang Kiri
Penilaian Menengah Rendah (PMR : 2002)
CAREER OBJECTIVE
PERSONAL INFORMATION
ACADEMIC QUALIFICATION
2. Languages Proficiency
(1 = worst : 10 = best)
Languages Spoken Written
Bahasa Melayu 10 10
Bahasa Inggeris 7 6
VALIRAN GROUP (VERTU KLCC)
SENIOR SALES EXECUTIVE
24th
May 2014 – Present
Sales Executive Vertu
To create and maintain a long relationship with the customers in order to
achieve sales goals.
represent the brand in a positive manner while ensuring recurring business.
responsible for assisting customers with choices, assist and provideinformation
aboutthe productin question.
DriveTheSales
work to hit individualsales ang other target.
execute sales strategies and action plans implement by the manager.
maintain a tight controlon discounting and giveaways/discontinued products.
ensured all monies and sales transactionsare accordanceto the procedures.
Computer Years of Experience Proficiency
MS Word 3 Beginner
MS Power Point 3 Beginner
MS Excel 3 Beginner
SKILLS
WORKING EXPERIENCES
3. Achieve High Service Standard
keep abreast of product knowledge, sales & customer service whilst providing
excellent service experience to customers.
maintaining and upholding the company’s image as a prestigious and luxurious
brand at all times.
responsible to collect Customer Registration Card as per store target.
work with the manager to best handle customer complaints.
Maintain Best Retail Standards
perform store opening and closing proceduresangd to ensure the process is in
compliance with company SOPs.
ensure proper care of stocks, fixtures and furniture within the store and kept
neatly and tidy all times. Ensure visual merchandising are implement efficiently.
Reporting
updating customer database on frequent basis
responsible for all stock control documentation. ensure timely and accurate
submission.
to support manager in collecting data for all reports pertaining to sales and
customer service
Personal Development
to have and maintain at all times competent product knowledge.
complete E-learning modules on timely manner.
4. MARKS& SPENCER(KLCC)
SENIOR SALESADVISOR
Mac 2010– 23rd
May2014
Do customer service on selling floor
greeting customers who enter the shop.
be involved in stock control and management.
assisting shoppers to find the goods and products they are looking for.
being responsible for processing cash and card payments.
stocking shelves with menchandices.
answering queries from customers.
reporting discrepancies and problems to the supervisor.
giving advice and guidance on product selection to customers.
balancing cash registers with receipts.
dealing with customers refunds.
keeping the store tidy and clean, this includes hovering and mopping.
responsible dealing with customer complaints.
working within established guidelines, particularly with brands.
attaching price tags to merchandicse on the shop floor.
responsiblefor security within store ang being on the lock out for shopliftersand
franudulent credit card etc.
receiving and storing the delivery of large amounts of stock.
keeping up to date with special promotions and putting up displays.
5. VALIRAMGROUP
LEVEL19, WISMA UOA 2,
21 JALANPINANG,
KUALALUMPUR 50450, MALAYSIA.
T : +9603) 2380 9888
E : info@valiram.com
T : 012-2091809 Haslee (Vertu Manager)
MARKS & SPENCER KLCC
SHOP NO.C28
LEVEL CONCOURSE, SURIS KLC
KUALA LUMPUR CITY CENTRE,
50088 KUALA LUMPUR
Office : +(603) 2162 0177
Contact No : 017-2325008 Ros ( Manager M&S KLCC)
REFERENCES