Presented to: Space and Naval Warfare Systems Command Admiral Kidd Club August 17, 2010

1. Linda Zimmer Teasing Out a Social Media Strategy

2. Today’s Necessities?

3. Web Presence Web Site Twitter Facebook

4. Web Presence

5. Digital Presence

6. How to make a splash in social media Video

7. Hip Effective Moving Engagement Interactive Meaningful Innovation Channels Recognition Awareness Traction New Touch Points Fresh Ideas SEO Leads What YOU Want From Social Media

8. Planning My Vacation What I Want From Social Media Part 1: Research Part 2: Planning Part 3: On The Go Part 4 Sharing Hat tip: Ben Parr, Mashable

10. Personal Mediasphere Communicate Create Consume Connect My World, My Space Mydomain.com Source: Mark Krynsky, Mindomo

11. Pew State of the Media 2010 It’s all Snack Media 7%: use a single news platform. SEARCH is news reading habit: headline, byline and first sentence only. News is social activity centered in social networks.

12. CNN President, Jonathan Klein “ The competition I’m really afraid of are social- networking sites.” That threatens to pull people away from us. The people you’re friends with on Facebook or the people you follow on Twitter are trusted sources of information. Well, we want to be the most trusted name in news.”

14. Which Tool Do I Use? Wrrrong Question

15. Right Question What value can we get from social media?

16. Social Media: A Few Valuable Reasons Customer Insight Activating People Listening to Customers Word-of-Mouth Talk with Stakeholders Location-aware Communication Customer Service/Care Socializing News Building a Community Support Customers Collaborating Social Commerce Build Trust Crowdsourcing Personal Communication Promotion Real-time Communication Utility

18. Please watch the Video http://www.youtube.com/watch?v=ypmfs3z8esI

19. The Social Media Strategy Steps 1. What value do we get from social media ? 2. Who are the people we want to reach ? 5. What will measure how well we did ? 3. What does the community have in common ? ( social object? ) 6. What are the channels & platforms ? 4. How will we make the social object shareable ? 7. What resources do we will need ?

22. www.facebook.com/bestbuy

23. www.facebook.com/KrispyKreme

24. The Social Media Strategy Steps 2. Who are these people we want to reach?

25. Paid Services Audience Search Tools

26. TECHNOGRAPHICS: Behavior in Social Networks Broadly classifies people according to how they use social media/technologies

27. The Social Media Strategy Steps 3. What is the social object ? (What is it these people share or have in common?)

28. The Social “Object” is what connects together these particular people. A thing or experience Lifestyle Idea or Cause Status/Reputation

29. The Social Media Strategy Steps 4. How will we make the “social object“ shareable ?

30. How People Share in Social Media

31. Share buttons makes content shareable

32. The Social Media Strategy Steps 5. What will measure how well we did?

37. Measures of Success: Some evidences of achieving goals Blog Posts & Comments Tone of Comments Number of Groups Referrals Completed Profiles Tags Reduced/Increased Calls Share of Positioning Share of Rants Impact on Reputation Ideas Generated Time-to-Recruit Rankings Reviews Links Media Coverage Search Engine Ranking Network Growth Rate Web Traffic Impact Increased Customer Satisfaction Share of Visibility

39. Adapted from Journal of Interactive Advertising

40. The Social Media Strategy Steps 6. What will be the channels & platforms ?

41. Each platform has its own character.

42. MicroBlogging What is it good for? Talking with Listening | Insight Customer Care News Distribution Promotion Activating Managing

43. Media Sharing Venues What are they good for? Rich Media Channel Multimedia Engagement Joining | Creating Interest Groups Promotions Conversation | Listening

44. Widgets What are they good for? Mini-portal to website Desktop Engagement Utility Mobility Alerts | Instant Push Messaging

45. The Social Media Strategy Steps 7. What are the resources we will need?

46. Digital Team Marketing Strategists Customer Service Social Media Specialists Technicians Digital Budget Content Development Engagement Monitoring Reporting Social Media Monitoring Tools & Analysis

47. The Social Media Strategy Steps 1. What value do we get from social media ? 2. Who are the people we want to reach ? 5. What will measure how well we did ? 3. What does the community have in common ? ( social object? ) 6. What are the channels & platforms ? 4. How will we make the social object shareable ? 7. What resources do we will need ?

48. Source: Geek and Poke Everyone is different. Socialize your strategies based on your community’s view , not your view.

49. Internal Communication 2.0 Watch this video! http://www.youtube.com/watch?v=H_jhLGxH-m4

50. Connecting with me: LinkedIn: www.linkedin.com/in/lzimmer Twitter: /lgzimmer New Media Training: modernmediainstitute.com t: 714.283.6206 Email: [email_address]