1. İZMİR UNIVERSITY OF
ECONOMICS
2012-2013
ZEHRA SAKA
COMMUNICATION SKILLS

2. WHAT IS COMMUNICATION?
*Communication is simply the act of
transferring information from one
place to another.

3. WHAT IS COMMUNICATION?
*Although this is a simple definition, when we
think about how we may communicate the
subject becomes a lot more complex.

4. WHAT IS COMMUNICATION?
*There are various categories of
communication and more than one may
occur at any time

5. TYPES OF COMMUNICATION
The different categories of communication are;
*Spoken or Verbal Communication: face-to-face,
telephone, radio or television or other media.
*Non-Verbal Communication: body language,
gestures, how we dress or act - even our scent.

6. TYPES OF COMMUNICATION
*Written Communication: letters, e-mails,
books, magazines, the Internet or via other
media.
*Visualizations: graphs, charts, maps, logos and
other visualizations can communicate
messages

7. SPOKEN OR VERBAL
COMMUNICATION
*Effective verbal or spoken communication is
dependant on a number of factors and
cannot be fully isolated from other important
interpersonal skills such as non-verbal
communication, listening skills and
clarification

8. SPOKEN OR VERBAL
COMMUNICATION
*Clarity of speech, remaining calm and
focused, being polite and etiquette will
all aid the process of verbal
communication.

9. SPOKEN OR VERBAL
COMMUNICATION
*This article is designed to help us think about
how we and others communicate
verbally, the processes involved and the steps
we can take to ensure that verbal or spoken
messages are received as intended.

10. NON VERBAL COMMUNICATION

11. NON VERBAL COMMUNICATION
*Interpersonal communication not only involves the
explicit meaning of words, that is the information or
message conveyed, but also refers to implicit
messages, whether intentional or not, which may
be expressed through non-verbal behaviours.

12. NON VERBAL COMMUNICATION
*Non-verbal communications include facial
expressions, the tone and pitch of the voice,
gestures displayed through body language
(kinesics) and the physical distance between
communicators (proxemics). These non-
verbal signals can give clues and additional
information and meaning over and above
spoken (verbal) communication.

13. “Gülümseyen bir yüz, bir
"Gulumseyen bir yuz, bir
kalbin kapısını herhangi bir herhangi bir
kalbin kapısını
anahtarınanahtarın bir kapıyı çabuk
bir kapıyı acmasından daha
açmasından daha çabuk açar”.
acar". İspanyol Atasözü

14. COMMUNICATION AND EFFECTIVE
LISTENING

15. *Listening is the ability to accurately receive messages
in the communication process. Listening is key to all
effective communication, without the ability to listen
effectively messages are easily misunderstood –
communication breaks down and the sender of the
message can easily become frustrated or irritated.

17. *Listening is so important that many top
employers give regular listening skills training
for their employees. This is not surprising when
you consider that good listening skills can lead
to: better customer satisfaction, greater
productivity with fewer mistakes, increased
sharing of information that in turn can lead to
more creative and innovative work.

18. *Good listening skills also have benefits in our
personal lives, including: a greater number of
friends and social networks, improved self-
esteem and confidence, higher grades in
academic work and increased health and
wellbeing. Studies have shown that, whereas
speaking raises blood pressure, listening brings
it down.

20. *Listening is not the same as hearing. Hearing
refers to the sounds that you hear, whereas
listening requires more than that: it requires focus.
Listening means paying attention not only to the
story, but how it is told, the use of language and
voice, and how the other person uses his or her
body. In other words, it means being aware of
both verbal and non-verbal messages. Your ability
to listen effectively depends on the degree to
which you perceive and understand these
messages.

21. “The most basic and powerful way to connect to another person is to listen.
Just listen. Perhaps the most important thing we ever give each other is our
attention.” Rachel Naomi Remen

22. THANK YOU
FOR LISTENING