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Communication
1.
Topic O B J
E C T I V E S (cont’d) Communication in LEARNING Organizational Behaviour © 2005 Prentice Hall Inc. All rights reserved. 10–1
2.
Functions of Communication
Communication The transference and the understanding of meaning. Communication Functions in Organization 2. Control member behavior. 3. Foster motivation for what is to be done. 4. Provide information needed to make decisions. © 2005 Prentice Hall Inc. All rights reserved. 10–2
3.
Elements of the
Communication Process The sender Encoding The message The channel Decoding The receiver Noise Feedback © 2005 Prentice Hall Inc. All rights reserved. 10–3
4.
The Communication Process
Model Communication Process The steps between a source and a receiver that result in the transference and understanding of meaning. E X H I B I T 10–1 © 2005 Prentice Hall Inc. All rights reserved. 10–4
5.
The Communication Process
Channel – The medium selected by the sender through which the message travels to the receiver. Types of Channels – Formal Channels • Are established by the organization and transmit messages that are related to the professional activities of members. – Informal Channels • Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices. © 2005 Prentice Hall Inc. All rights reserved. 10–5
6.
Direction of Communication
Downward Lateral Upward © 2005 Prentice Hall Inc. All rights reserved. 10–6
7.
Interpersonal Communication
Oral Communication – Advantages: Speed and feedback. – Disadvantage: Distortion of the message. Written Communication – Advantages: physical and verifiable. – Disadvantages: Time consuming and lacks feedback. Nonverbal Communication – Advantages: Supports other communications and provides observable expression of emotions and feelings. – Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message. © 2005 Prentice Hall Inc. All rights reserved. 10–7
8.
Suggestions for Reducing
the Negative Consequences of Rumors 1. Announce timetables for making important decisions. 2. Explain decisions and behaviors that may appear inconsistent or secretive. 3. Emphasize the downside, as well as the upside, of current decisions and future plans. Source: Adapted from L. Hirschhorn, “Managing Rumors,” in L. Hirschhorn (ed.), E X H I B I T 10–5 Cutting Back (San Francisco: Jossey-Bass, 1983), pp. 54–56. With permission. © 2005 Prentice Hall Inc. All rights reserved. 10–8
9.
Computer Communication E-mail
– Advantages: quickly written, sent, and stored; low cost for distribution. – Disadvantages: lack of emotional content, cold and impersonal. Instant messaging – Advantage: “real time” e-mail transmitted straight to the receiver’s desktop. – Disadvantage: can be disturbing. © 2005 Prentice Hall Inc. All rights reserved. 10–9
10.
Emoticons: Showing Emotion
in E-Mail Electronic mail needn’t be emotion free. Over the years, a set of symbols (emoticons) has evolved that e-mail users have developed for expressing emotions. For instance, the use of all caps (i.e., THIS PROJECT NEEDS YOUR IMMEDIATE ATTENTION!) is the e-mail equivalent of shouting. The following highlights some emotions: : ) smile :-e disappointed :-[ sad :’( crying E X H I B I T 10–6 © 2005 Prentice Hall Inc. All rights reserved. 10–10
11.
Computer-Aided Communication (cont’d)
Intranet – A private organization-wide information network. Extranet – An information network connecting employees with external suppliers, customers, and strategic partners. Videoconferencing – An extension of an intranet or extranet that permits face-to-face virtual meetings via video links. © 2005 Prentice Hall Inc. All rights reserved. 10–11
12.
Choice of Communication
Channel Channel Richness The amount of information that can be transmitted during a communication episode. Characteristics of Rich Channels 2. Handle multiple cues simultaneously. 3. Facilitate rapid feedback. © 2005 Prentice Hall Inc. All rights reserved. 10–12
13.
Information Uses of
Communication Channels Low channel richness High channel richness Routine Nonroutine E X H I B I T 10–7 © 2005 Prentice Hall Inc. All rights reserved. 10–13
14.
Barriers to Effective
Communication Filtering A sender’s manipulation of information so that it will be seen more favorably by the receiver. Selective Perception People selectively interpret what they see on the basis of their interests, background, experience, and attitudes. Information Overload A condition in which information inflow exceeds an individual’s processing capacity. © 2005 Prentice Hall Inc. All rights reserved. 10–14
15.
Barriers to Effective
Communication (cont’d) Emotions How a receiver feels at the time a message is received will influence how the message is interpreted. Language Words have different meanings to different people. Communication hesitation Undue tension and nervousness about oral communication, written communication, or both. © 2005 Prentice Hall Inc. All rights reserved. 10–15
16.
Communication Barriers Between
Men and Women Men talk to: Women talk to: – Emphasize status, – Establish connection power, and and understanding. independence. – Criticize men for not – Complain that women listening. talk on and on. – Speak of problems to – Offer solutions. promote closeness. – To boast about their – Express be deeds. disappointed and restore balance to a discussion. © 2005 Prentice Hall Inc. All rights reserved. 10–16
17.
Cross-Cultural Communication Cultural Barriers
–Tone differences –Differences among perceptions © 2005 Prentice Hall Inc. All rights reserved. 10–17
18.
Hand Gestures Mean
Different Things in Different Countries
19.
Communication Barriers and
Cultural Context High-Context Cultures Cultures that rely heavily on nonverbal communication. Low-Context Cultures Cultures that rely heavily on words to convey meaning in communication. © 2005 Prentice Hall Inc. All rights reserved. 10–19
20.
High-
vs. Low- Context Cultures E X H I B I T 10–10 © 2005 Prentice Hall Inc. All rights reserved.
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