11. Types of questions to gather context and collect
Sequence “Describe a typical workday.”
Quantity “How many files would you lose when
that happens?”
Specific ex. “What was the last app you used?”
Exceptions “Can you tell me about a time when…”
Complete list “What are all the different apps you have
on your iphone?”
Relationships “How do you work with new vendors?”
Org. structure “Who do the people in that department
report to?”
Complete list “What are all the different apps you have
on your iphone?”
Relationships “How do you work with new vendors?”
Org. structure “Who do the people in that department
report to?”
12. Questions Tips: DOs
!
Leave it open ended. Use: Who, What,
Where, When, Why
!
Use close ended questions to control
pacing of the interview
!
Ask “why?” often
!
Focus on soliciting stories with your
questions
13. Questions Tips: DON’Ts
Ask pass/fail questions
!
Use leading questions. Such as: “Would you
be able to?” “Do you like?”
!
Ask for solutions: “How would you do...”
What color...”?