8. System is FrozenCompound Understanding: Pick an outcome to consider. Let’s use: ‘System is Too Hot’. Using our understanding of this condition, what makes us think that it can cause the problem of ‘No Sound?’. Well, hot systems tend to cause issues to multimedia components, which in turn causes them to fail. Refocus Understanding: Is the above conclusion what is happening to the client? Has the client reported that their system has lost sound before like this? Exclude Results: If the above condition doesn’t work well with the client’s answer. I.E. if they say no, it has never happened before, then we can exclude the result as a possible cause. Go back and Consider the other causes we listed.
![Appreciation Examples Initial Issue: No Sound When in a Class List Possible Causes/Outcomes: ,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)