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VALUE!
 A NEW / OLD AGENDA FOR BRANDS
THE
PROBLEM
WITH
BRANDS
BAD WILL,
    HUNTING




Banksy – Trolleys
SATURATION
Source needed
LOSS
         OF
CREDIBILITY
Source needed
APATHY
INSTEAD OF
 ATTENTION
gapingvoid.com
More than any time
                      in history, mankind
                      faces a crossroads.

                      One path leads
                      to despair
                      and utter hopelessness,
                      the other
                      to total extinction.

                      Let us pray that
                      we have the wisdom
                      to choose correctly



Image source needed                         Woody Allen
THE
  SOLUTION
FOR BRANDS
DELIVER
VALUE.
IT’S
THE NEW
USP
UNIQUE SELLING PROPOSITION



EMOTIONAL SELLING PROPOSITION



 USEFUL SELLING PROPOSITION
SOUNDS
EASY
(AREN’T BRANDS
SUPPOSED TO DO
EXACTLY THAT?)
BUT IT ISN’T
SO HOW
DO WE
DELIVER
VALUE?
GIVE
Ps
A CHANCE
THE 7Ps
1.
PRACTICAL
PRACTICAL=
TIME SAVING
www.mashable.com
www.gigaom.com
www.mashable.com
www.usatoday.com
PRACTICAL=
ENERGY SAVING
www.psfk.com
www.techcrunch.com
PRACTICAL=
REDUCING
COGNITVE LOAD
PRACTICAL=
DROP-DEAD
SIMPLE
http://goingtorain.com
www.quora.com
PRACTICAL=
“STRESS SAVING”
www.mashable.com
www.psfk.com
PRACTICAL=
TIMELY
SOLUTIONS
www.techcrunch.com
www.googlemobile.blogspot..com
www.springwise.com
FOR
PRCATICAL
VALUE,
FIND THE
ANSWERS…
WHAT
WHERE
WHEN
 HOW
 WHY
2.
PARTICIPATION
GOOD
PARTICIPATION
HAS TO BE
WIN-WIN
THAT IS,
ADD VALUE
NOT JUST TO THE
COMPANY/BRAND,
BUT ALSO TO THE
USER/CUSTOMER
CROWD
CREATION
Customers do: research, product development, design, portfolio
management, market sizing, marketing, advertising.
Threadless does: prints t-shirts, business development,
ecommerce infrastructure, community infrastructure.
www.bostonherald.com
CROWD
FILTERING
Source needed
COLLECTIVE
INTELLIGENCE
Source: LEGO
Source: LEGO
Source: LEGO
More than 800,000 consumer-generated models.
The best are released as official LEGO products;
               LEGO pays the creators royalties.
“With Lego Factory we can expand
beyond our one hundred in-house designers
to marvel at the creativity of more than
three hundred thousand designers worldwide.”

Mark Hansen, Director
Lego Interactive Experiences
Used by more than 150 corporations: Eli Lilly, Boeing, DuPont, P&G, Colgate-Palmolive…
Problem solved for Colgate-Palmolive:
how to inject fluoride powder into a
toothpaste tube without it dispersing into the
surrounding air.
Solution: impart an electric charge to the
powder while grounding the tube.
An electrical solution to a seemingly
chemical problem.
•    Idea generation by employees
•    Set up in 1996
•    Annual seed funding budget: $40M
•    Employees receive $300k-$500k
     for proposals that turn into business plans
•    2006: The biggest ever jam
•    150k minds in 104 countries
•    Clients, consultants, employees, families
•    4 subject areas: transportation, health, environment, finance & commerce
•    46k ideas; $100M invested in 10 of them
“The world is my lab now.”


John Kelly, Director of IBM Research
•    The mining firm made its proprietary data about a mining site in Ontario public,
     then challenged outsiders to advise where to dig next
•    The participants suggested more than a hundred possible sites to explore,
     many of which had not been mined by Goldcorp – and that yielded new gold
CROWD
TASKS
www.readwriteweb.com
•    Identifying and measuring landforms (craters, ridges, valleys) –
     in order to find evidence of water
•    As a pilot, an already-categorized dataset was put online – 88k images
       –  Within a month all were categorized accurately by the community
       –  Took a professional geo-scientist two years
www.psfk.com
3.
PEOPLE
www.fastcompany.com
www.campaignbrief.com
4.
PERSONAL
  IZATION
PERSONALIZED
INTERACTIONS
•    In 6 weeks from 11/07 to 1/08: over 193M visits and over 123M elves created =
     60 elves per second (In the previous year: 11M elves in five weeks)
•    Total time people spent on Elf Yourself: 2,600 years
•    More than one-third of visitors said the site influenced their decision to visit OfficeMax, and
     about one-third of visitors said the site improved their perception of OfficeMax
•    In the first three weeks of the 2008/9 campaign, 57M elves were created
•    122M elves created in total
•    Average time spent on the site doubled to 15 minutes
dailywh.at
PERSONALIZED
EXPERIENCES
“When the florist sends a note
reminding you of your mother’s birthday,
and offers to deliver flowers again this year
to the same address and charge against the same
credit card you used with the florist last year,
what are the chances that you will pick up the phone
and try to find a cheaper florist?”

Don Peppers and Martha Rogers,
Enterprise One to One
PERSONALIZED
PRODUCTS
5.
PLEASURE
PLEASURE
TO VIEW
www.psfk.com
A PICTURE IS
WORTH A
THOUSAND
NUMBERS
www.readwriteweb.com
kottke.org
PLEASURE
TO USE
TGV
TOUCH
GESTURE
VOICE
Source needed
www.techcrunch.com
www.techcrunch.com
www.businessinsider.com
6.
PLAY
Source needed
www.businessinsider.com
7.
PURPOSE
gapingvoid.com
“When you compete on belief,
there’s little competition can do.”

Harvest Communications
Lessons from Cultural Icons, 2002
INSTEAD OF A
“SELLING
PROPOSITION”…
…DEFINE A
CONVERSATION
…DEFINE AN
AGENDA
INSTEAD OF
TELLING THEM
WHAT TO THINK/
DO/BUY…
…PRESENT YOUR
POINT OF VIEW
THE DIALOG
WILL PROVIDE
MEANING
THE DIALOG
WILL PROVIDE
PURPOSE
IT CAN FUEL A
GOOD CAUSE
www.brandchannel.com
DRIVE
SUSTAINABILITY
www.usatoday.com
www.csmonitor.com
www.brandchannel.com
OR EXHIBIT
TRANSPARENCY
www.springwise.com
IT’S BEST
WHEN IT’S
TRULY RELEVANT
TRUE TO THE
ZEITGEIST
www.springwise.com
Image source needed
Image source needed
TRUE TO THE
BRAND’S
PURPOSE
www.psfk.com
THE
BRAND’S
PASSION
TRUE TO THE
BUSINESS’S
PURPOSE
FEW BRANDS
 MANAGE TO
    FULFILL
  A PURPSE
BUT
WHEN THEY DO…
gapingvoid.com
SUMMARY
1.
GENERATION
      WHY
GENERATION
        WHY
           =
ASKING WIIFM
WHAT’S IN IT
   FOR ME
2.
THE 7Ps
Practical   (time, energy, simple)

Participatory      (win/win value)

People (social, P2P)
Personalized       (interactions, experiences, products)

Pleasure     (view, use)

Play (games, gamification)
Purpose     (larger meaning)
Image source needed
PURPOSE

        PLAY

    PLEASURE

PERSONALIZED

      PEOPLE

PARTICIPATORY

   PRACTICAL
IT’S BACK TO BASICS, REALLY.




Image source needed
3.
DIGITAL =
THE PLATFORM
“A clear majority of consumers’ affinity
for a brand is swayed, either positively
or negatively, by their digital experience
with that brand… digital experiences
directly correlate to purchasing behavior”


Feed, The Razorfish Digital Brand Experience Report, 2009
THE
END

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