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Switzerland’s public 
diplomacy: 
Social Media 
Yan Luong 
Head of Web & Social Media 
Strategy and Communication Division 
Bern, 12 November 2014
What do we do? 
 We run information platforms about 
Switzerland 
 We run international digital campaigns 
leveraging major international events
The thinking 
We are a media 
We have an audience 
Our audience are makers 
Our audience has an audience
Information platforms: simplify! 
From text to infographics
Information platforms: simplify! 
From text to infographics
Information platforms: curate! 
Regularity and third party credibility 
• We monitor and curate 
news about 
Switzerland 
• We filter qualitative 
news 
• We build on third party 
credibility
Evenemential Activities: 
Content Strategy 
Owned Content: 
• Video 
• Pictures 
• Text 
• Infographics 
Aggregated Content 
• Consider people and organizations as media 
• Provide an aggregated view to the public 
• Allow for interaction 
• Provide free widgets
Evenemential Activities: 
User Generated Content 
Working with influencers 
#HoppSwiss 
Contest mode 
#LoveSwitzerland
Evenemential Activities: 
Livetweeting high level panels
Evenemential Activities: 
Working with influencers
Evenemential Activities: 
Providing real time stats and infographics
Evenemential Activities: 
Going Selfie
THANK YOU

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