4. VALUES Shared and transformational leadership A results-based main approach System of management by processes A customer-focused organisation People involvement Mutually beneficial partnerships and collaboration Continuous improvement Innovation Knowledge sharing
6. VALUES Shared and transformational leadership A results-based main approach System of management by processes A customer-focused organisation People involvement Mutually beneficial partnerships and collaboration Continuous improvement Innovation Knowledge sharing
8. VALUES Shared and transformational leadership A results-based main approach System of management by processes A customer-focused organisation People involvement Mutually beneficial partnerships and collaboration Continuous improvement Innovation Knowledge sharing
10. VALUES Shared and transformational leadership A results-based main approach System of management by processes A customer-focused organisation People involvement Mutually beneficial partnerships and collaboration Continuous improvement Innovation Knowledge sharing
15. VALUES Shared and transformational leadership A results-based main approach System of management by processes A customer-focused organisation People involvement Mutually beneficial partnerships and collaboration Continuous improvement Innovation Knowledge sharing