SlideShare uma empresa Scribd logo
1 de 6
Baixar para ler offline
Turkey B2C E-Commerce Report 2011


November 2011

                                                                              Provided by

                 RESEARCH ON INTERNATIONAL MARKETS
                     We deliver the facts – you make the decisions




                                                                                            November 2011




Publication Date
 November 2011
Language
 English
Format
 PDF & PowerPoint
Number of Pages/Charts
 44
Covered Countries
 Turkey


Price
 Single User License:                                                € 1,450 (excl. VAT)
 Site License:                                                       € 2,900 (excl. VAT)
 Global Site License:                                                € 4,350 (excl. VAT)




                            yStats.com GmbH & Co. KG                                           Telefon:     +49 (0) 40 - 39 90 68 50   info@ystats.com   www.twitter.com/ystats
                            Behringstr. 28a, 22765 Hamburg                                     Fax:         +49 (0) 40 - 39 90 68 51   www.ystats.com    www.facebook.com/ystats
Turkey B2C E-Commerce Report 2011

Key Findings
 Covering Trends, Sales, Shares, Products, Users / Shoppers and Players
 •	 	 ore	than	40%	of	Turkey‘s	population	used	the	Internet	in	2010.	Furthermore,	in	terms	of	the	number	of	
    M
    broadband	subscribers	per	100	inhabitants,	Turkey	ranked	far	below	Germany	and	the	USA.
 •	 Only	1%	of	Turkish	individuals	accessed	the	Internet	with	their	mobile	in	2010,	which	was	far	below	the	EU			
    average.
 •	 Individuals	in	Turkey	mostly	use	the	Internet	for	reading	or	downloading	online	news/newspapers/news						 	
    magazines.
 •	 „Clothes,	Sports	Goods“	are	the	most	popular	product	category	among	online	shoppers	in	Turkey,	followed	by		
 	 „Electronic	Equipment“	and	„Household	Goods“.
 •	 	 ahibinden.com	was	the	leading	E-Commerce	player	in	Turkey	in	September	2011	in	terms	of	unique	visitors	
    S
    from Turkey,	followed	by	auction	web	site	Gittigidiyor.com	and	generalist	Hepsiburada.com.



Company and Product Information
 About our Reports

 Market reports by yStats.com inform top managers about recent market trends and assist with
 strategic company decisions

 A list of advantages
 •	 yStats.com	provides	secondary	market	research:	By	using	various	sources	of	information	we	ensure									 	
 	 maximum	objectivity	for	all	obtained	data.	As	a	result	companies	get	a	precise	and	unbiased	impression	of			
    the market situation.
 •	 The	analyses,	statistical	reports	and	forecasts	are	only	based	on	reliable	sources	including	national	and									
 	 international	statistical	offices,	industry	and	trade	associations,	business	reports,	business	and	company		 	
 	 databases,	journals,	company	registries	and	news	portals.
 •	 Our	international	employees	research	and	filter	all	sources	and	translate	relevant	information	into	English.		 	
 	 This	ensures	that	the	content	of	the	original	studies	is	correctly	interpreted.
 •	 yStats.com	delivers	all	research	results	as	PowerPoint	files.	All	data	can	therefore	be	used	directly	for	board		
 	 presentations	or	be	individually	adapted.	
 •	 If	required,	yStats.com	provides	in-depth	analysis	for	all	research	projects.	Simply	send	us	a	request.	


 About yStats.com
 •	 yStats.com	has	been	committed	to	research	up-to-date,	objective	and	demand-based	data	on	markets	and			
 	 competitors	from	various	industries	since	2005.	
 •	 Headquartered	in	Hamburg,	Germany,	the	firm	has	a	strong	international	focus	and	is	specialized	in			                        	
 	 secondary	market	research.	
 •	 In	addition	to	reports	on	markets	and	competitors,	yStats.com	also	carries	out	client-specific	research.
 •	 Clients	include	leading	global	enterprises	from	various	industries	including	B2C	E-Commerce,	electronic		                    	
 	 payment	systems,	mail	order	and	direct	marketing,	logistics	as	well	as	banking	and	consulting.	




                      yStats.com GmbH & Co. KG         Telefon:   +49 (0) 40 - 39 90 68 50   info@ystats.com   www.twitter.com/ystats
                      Behringstr. 28a, 22765 Hamburg   Fax:       +49 (0) 40 - 39 90 68 51   www.ystats.com    www.facebook.com/ystats
Turkey B2C E-Commerce Report 2011

Table of Contents
 1. Management Summary                                                 6. Users / Shoppers

 2. Trends                                                             •	 Total	Internet	Users	by	Country,	incl.	Turkey;	Europe,		
                                                                          Age 15+, Home & Work Locations, August 2011
 •	 Internet	and	B2C	E-Commerce	Trends	in	Turkey,	2011                 •	 Internet	Users	(millions)	and	its	Percentage	of						 	
 •	 Top	10	Web	Sites	in	Turkey	by	Total	Minutes	(million),		           	 Country	Population,	2005-2010
    August 2011                                                        •	 Number	of	Internet	Users	in	Turkey,	in	millions,						
 •	 Problems	and	Challenges	associated	with	B2C																           2010-2014f
 	 E-Commerce	in	Turkey,	in	%,	2010
                                                                       •	 Internet	Penetration	among	Households	in	Turkey,					
 •	 Internet	Activities	of	Individuals	in	Turkey,	in	%,		 	
                                                                       	 in	%,	2007-2010
 	 January-March	2011
                                                                       •	 Type	of	Internet	Connection	used	in	Turkey,	in	%	of		
 •	 Group	Shopping	Trends	in	Turkey,	2011
                                                                       	 Households	with	Internet	Access,																										
                                                                                                                                  	
 •	 Mobile	Internet	Access	Penetration	in	Europe,	by		 	
                                                                       	 April	2010-March	2011
 	 Country,	in	%,	2010
                                                                       •	 Internet	Users	by	Age	Group	and	Gender	in	Turkey,				
                                                                       	 in	%,	2010
                                                                       •	 Total	Broadband	Subscribers	in	Turkey,	compared	to		
                                                                       	 Germany,	USA	and	the	OECD	Average,	2006-2010
 3. Sales
                                                                       •	 Broadband	Subscribers	per	100	Inhabitants	in								
                                                                                                                             	
 •	 E-Commerce	Sales	in	Turkey,	in	TRY	billion,												            	 Turkey,	compared	to	Germany,	USA	and	the	OECD		
    2006-2010                                                             Average, 2006-2010
 •	 Monthly	E-Commerce	Sales	with	Credit/Debit	Cards	in		              •	 Broadband	Subscribers	in	Turkey,	by	Access												
 	 Turkey,	in	TRY	million,	2010	                                       	 Technology,	compared	to	the	OECD	Average	in	%,			
 •	 Monthly	E-Commerce	Sales	with	Credit/Debit	Cards	in		                 2010
 	 Turkey,	in	TRY	million,	Q1-Q3	2011	                                 •	 Online	Shoppers	in	Turkey,	in	%	of	Internet	Users,		
 •	 Monthly	E-Commerce	Transactions	with	Credit/Debit		                   2008-2011
 	 Cards	in	Turkey,	2010
 •	 Monthly	E-Commerce	Transactions	with	Credit/Debit		
 	 Cards	in	Turkey,	Q1-Q3	2011
                                                                       7. Players

                                                                       •	 Leading	B2C	E-Commerce	Players	in	Turkey;	by		 	
                                                                       	 Unique	Visitors	and	Audience	Reach,	September	2011
 4. Shares
                                                                       •	 Facts	about	Sahibinden.com
                                                                       •	 Facts	about	Gittigidiyor.com
 •	 E-Commerce	Share	of	Total	Retail	Sales	in	Turkey,						
 	 in	%,	2006-2010                                                     •	 Facts	about	Hepsiburada.com
                                                                       •	 Facts	about	Araba.com
                                                                       •	 Facts	about	Trendyol.com
 5. Products                                                           •	 Facts	about	Arabam.com
                                                                       •	 Facts	about	Markafoni.com
 •	 B2C	E-Commerce	Product	Categories,	by	Purchases	of		
 	 Online	Shoppers,	in	%,	April	2010-March	2011                        •	 Facts	about	Limango.com.tr




                        yStats.com GmbH & Co. KG         Telefon:   +49 (0) 40 - 39 90 68 50   info@ystats.com   www.twitter.com/ystats
                        Behringstr. 28a, 22765 Hamburg   Fax:       +49 (0) 40 - 39 90 68 51   www.ystats.com    www.facebook.com/ystats
Turkey B2C E-Commerce Report 2011

                                                                            Samples

                                                RESEARCH ON INTERNATIONAL MARKETS
                                                        We deliver the facts – you make the decisions


                 Trends                         Sales                     Shares                        Products                 Users / Shoppers                  Players


       “Clothes, Sports Goods” (29%) were the most popular product category
       among online shoppers in Turkey between April 2010 and March 2011.
       B2C E-Commerce Product Categories, by Purchases of Online Shoppers, in %, April 2010-March 2011

                                                           Clothes, Sports Goods                                                                              28,8%
                                                            Electronic Equipment                                                                           27,8%
                                                               Household Goods                                                          19,8%
                                               Books, Magazines, New spapers                                                       17,6%
                                                               Food or Groceries                                                  17,3%
                                                     Other Travel Arrangements                                               15,2%
                                                             Computer Hardw are                                    10,7%
                                                          Holiday Accommodation                          7,3%
                                                               Tickets for Events                       7,1%
                                                                         Medicine                       6,4%
                                                                     Films, Music                  5,2%
                                          Video Games Softw are and Upgrades                     3,6%
                                                              E-Learning Material           2,5%
                                        Other Computer Softw are and Upgrades               2,4%
                                                     Telecommunication Services           1,6%
          Share Purchase, Insurance Policies and other financial Services                1,5%
                                                                            Other           2,6%

                                                                                    0%          5%          10%            15%       20%         25%         30%             35%
       Source: Turk Stat, August 2011

                                                                                                                                                                             22




                                                  RESEARCH ON INTERNATIONAL MARKETS
                                                            We deliver the facts – you make the decisions


                   Trends                         Sales                        Shares                          Products                Users / Shoppers                      Players


       Trendyol.com, a private shopping retailer with 2 million members,
       offers 1,000 different fashion products among seven brands.
        Facts about Trendyol.com

          Name of Company                  Trendyol.com

          Homepage                         www.trendyol.com

          Business Model                   Private Shopping

          Product Range                    Fashion

                                           USD 34 million (2010)
          Revenue/ Financials
                                           B2C E-Commerce Revenue



                                           •   Trendyol has announced that it has raised $26
                                               million from Kleiner Perkins Caufield & Byers and
                                               existing investor, Tiger Global, to fuel continued
                                               growth and scale operations.
          Others
                                           •   In January 2011, Trendyol had 2 million registered
                                               members.
                                           •   1,000 different products among seven brands. Rank
                                               100 among highest traffic websites in Turkey.




        Source: Company homepages, business reports, business and company databases, journals, company registries, news portals, industry and trade associations


                                                                                                                                                                                       40




               yStats.com GmbH & Co. KG                                       Telefon:         +49 (0) 40 - 39 90 68 50                             info@ystats.com                         www.twitter.com/ystats
               Behringstr. 28a, 22765 Hamburg                                 Fax:             +49 (0) 40 - 39 90 68 51                             www.ystats.com                          www.facebook.com/ystats
Turkey B2C E-Commerce Report 2011

                                                 Report ORDER FORM
                                                 REPORT Order Form
     Place Your Order as Follows:


             Fax us at + 49 40 39 90 68 51 using the form below

             Scan and Email us at inquiry@ystats.com using the form below


             Call us at + 49 40 39 90 68 50 for any questions



     Place your order now:

     Please confirm the license type you require:

      Single User License                                      Site License1                                 Global Site License2


     Report Title                                                              Publication Date                                Price (€)




     An invoice will be sent to your company. Please complete your contact details.
     Title: Mr/Mrs/Ms                                           First Name
     Last Name
     Job Title
     Company
     Email Address
     Telephone Number
     Fax Number
     Address
     City                                                       State/Province
     Country                                                     Post Code/ZIP

     All Forms must have a signature to confirm your order:




     Signature



     Where did you find us?
                                                                 EU Companies must supply                   Purchase Order No
                                                                                                                                           Order Date
      Google/Search Engine                                      VAT No                                     (if required)
      Google Adwords/Online Advertising
      Article in Trade Journal
      Press Release
      Social Media
      Recommendation
      Others: ________________________

     Note: Reports are provided in electronic PDF form. yStats.com will contact you in the future to provide our free newsletter or other mailings. If you
     do not wish to receive our newsletter or other mailings, you may advise us of this. Your contact information will not be sold to other organizations.
     1
     ) Site Licenses, allowing all users within a given geographical location of an organization to access the report, are available for double the price.
     2
     ) Global Site Licenses, allowing all worldwide users of an organization to access the report, are available for triple the price.




                    yStats.com GmbH & Co. KG                        Telefon:     +49 (0) 40 - 39 90 68 50               info@ystats.com              www.twitter.com/ystats
                    Behringstr. 28a, 22765 Hamburg                  Fax:         +49 (0) 40 - 39 90 68 51               www.ystats.com               www.facebook.com/ystats
Turkey B2C E-Commerce Report 2011

                                                                Terms and Conditions
1. SCOPE                                                                                                       entitled	to	access	the	report.	In	both	cases,	the	term	“organization”	refers	to	the	company	of	
1.1	 	 he	following	terms	and	conditions	apply	to	our	entire	contract	(the	“Contract”)	between	
     T                                                                                                         the	specific	customer	only	and	excludes	any	third	parties	including	affiliates.
     yStats.com	GmbH	&	Co.	KG	(hereinafter	also	referred	to	as	“we”	or	“us”)	with	our	customers	          4.4	 	 e	must	expressly	be	named	as	the	author	of	any	data	the	customer	processes	further	as	
                                                                                                               W
     regarding	(i)	research	services,	(ii)	the	purchase	of	reports,	and	(iii)	any	other	contracts	             contractually	negotiated.
     between	us	and	our	customers	executed	by	reference	to	these	terms	and	conditions	(any	               5. TECHNICAL INFORMATION
     reports	and	other	services	and	products	which	we	may	make	available	to	the	customer	under	           5.1	 	 e	shall	provide	our	Products	in	standardized	data	formats.
                                                                                                               W
     a	Contract	hereinafter	the	“Products”).                                                              5.2	 	 he	customer	must	ensure	that	he	has	the	corresponding	technical	resources	to	make	use	of	
                                                                                                               T
1.2	 	 ny	terms	and	conditions	of	our	customers	are	hereby	expressly	rejected.	Agreements	con-
     A                                                                                                         these	data.	The	customer	may	not	derive	any	claims	in	this	connection	on	grounds	of	breach	
     trary	to	these	terms	and	conditions	require	our	written	confirmation.	In	case	of	deviations	              of obligation.
     between	these	terms	and	conditions	and	the	contents	of	the	Order	Forms,	the	contents	of	             6. DEFECTS AS TO QUALITY
     the	Order	Form	shall	prevail.                                                                        6.1	 	 o	claims	for	defects	as	to	quality	are	triggered	by	insignificant	discrepancies	between	our	
                                                                                                               N
2. OFFERS, ORDERS                                                                                              products	and	services	and	the	warranted	quality	or	fitness	for	use.
2.1	 	 ith	respect	to	research	services,	we	usually	submit	an	offer	to	the	customer	in	the	form	of	
     W                                                                                                    6.2	 	 ikewise,	no	claims	for	defects	as	to	quality	may	be	derived	from	entrepreneurial	risks	–	
                                                                                                               L
     a	“Research	Order	Form”	accompanied	with	a	proposal	stating	the	nature	of	the	issue	to	be	                e.g.,	with	regard	to	questions	of	entrepreneurial	discretion,	an	erroneous	assessment	of	the	
     researched,	the	services	to	be	rendered,	the	time	required	for	the	study	and	the	fee	due.                 market situation or the failure to recognize a business action’s merit.
2.2	 	 ith	respect	to	the	purchase	of	reports,	we	usually	submit	an	offer	to	the	customer	in	the	
     W                                                                                                    6.3	 	 efect-based	claims	are	further	excluded	in	cases	of	excessive	or	improper	use	or	in	connec-
                                                                                                               D
     form	of	a	“Report	Order	Form”	accompanied	with	product	brochure	stating	the	contents	of	                  tion	with	damages	caused	by	extraordinary	conditions	not	reflected	in	the	Order	Form.	This	
     the	report	and	the	fee	due.	In	this	respect,	our	customers	may	chose	between	two	types	of	                is	also	true	in	cases	of	subsequent	changes	made	by	the	customers	or	third	parties	unless	
     Products,	namely	(i)	our	Product	“Market	Reports”	and	(ii)	our	Product	“Full	Access	Global	               such	changes	do	not	affect	the	analysis	and	removal	of	a	given	defect.
     E-Commerce	Reports”.                                                                                 6.4	 	 laims	for	defects	as	to	quality	expire	within	one	year	from	the	commencement	of	the	legal	
                                                                                                               C
2.3	 	 f	a	customer	orders	our	Product	“Market	Reports”,	the	customer	gets	access	to	the	ordered	
     I                                                                                                         statute	of	limitation.	This	limitation	does	not	apply	to	the	extent	that	applicable	law	stipu-
     report	as	identified	in	the	Report	Order	Form	and	the	customer	may	use	that	report	in	accor-              lates	a	longer	period	in	cases	of	intentional	or	grossly	negligent	breaches	of	duty	on	the	part	
     dance	with	Section	4.3	below	and	the	other	provisions	of	the	Contract.                                    of	us,	fraudulent	concealment	of	a	defect	and	injuries	to	life,	body	and	health.
2.4	 	 f	a	customer	orders	our	Product	“Full	Access	Global	E-Commerce	Reports”,	the	customer	
     I                                                                                                    6.5	 	 laims	for	damages	and	the	reimbursement	of	expenditures	are	further	subject	to	Section	8.
                                                                                                               C
     gets	access	to	any	standard	reports	(for	the	avoidance	of	doubt	excluding	reports	published	         7. LEGAL DEFECTS
     in	connection	with	any	research	services)	focussed	on	the	“Internet	&	E-Commerce”	industry	          7.1	 	 e	are	liable	for	products	and	services	infringing	on	third-party	rights	only	if	and	to	the	
                                                                                                               W
     as	generally	published	by	us	during	the	twelve	(12)	months	prior	to	the	execution	of	the	                 extent	that	our	products	and	services	are	used	in	accordance	with	the	agreed	contractual	
     Contract	and	during	the	subscription	term	as	identified	in	the	“Report	Order	Form”	as	of	the	             requirements.
     date	of	the	execution	of	the	Contract	(i.e.	one,	two	or	three	years),	and	the	customer	may	          7.2	 	 nless	agreed	otherwise,	our	liability	for	the	infringement	on	third-party	rights	is	limited	to	
                                                                                                               U
     use	those	reports	as	a	“Global	Site	License”	in	accordance	with	Section	4.3	below	and	the	                the	territory	of	the	European	Union	and	the	European	Economic	Area	as	well	as	the	place	of	
     other	provisions	of	the	Contract.                                                                         its	services’	proper	use	as	agreed	under	the	applicable	Order.
2.5	 	 nless	expressly	agreed	otherwise	in	writing,	the	contents	of	our	offers	may	not	be	made	
     U                                                                                                    7.3	 	 n	the	event	that	a	third	party	asserts	claims	against	the	customer,	alleging	that	a	service	
                                                                                                               I
     available	in	whole	or	in	part	to	any	third	party	outside	the	organization	of	the	customer	                performed	by	us	violates	its	rights,	the	customer	shall	promptly	notify	us.	If	a	service	
     without	our	prior	written	consent.                                                                        rendered	by	us	violates	thirdparty	rights,	we	shall	choose	one	of	the	below	actions,	duly	
2.6	 	 ur	offers	are	not	binding	and	subject	to	change	without	notice	until	acceptance	by	the	
     O                                                                                                         taking	into	consideration	the	customer’s	interests:
     customer.	Our	orders	will	become	legally	binding	upon	acceptance	by	the	customer.	A	valid	           	    a)	procuring	for	the	customer	the	right	to	use	the	service;
     acceptance	requires	the	execution	of	our	“Research	Order	Form”	or	our	“Report	Order	Form”	           	    b)	revising	the	service	to	render	it	free	of	legal	violations;	or
     respectively	(each	such	document	hereinafter	the	“Order	Form”)	by	a	duly	authorized	repre-           	    c)		 ithdrawing	the	service	and	refunding	to	the	customer	any	related	compensation	paid,	
                                                                                                                   w
     sentative	of	the	customer	and	the	submission	of	the	Order	Form	to	us	via	facsimile	or	email	                  as	adjusted	by	an	adequate	user	fee,	if	we	cannot	effect	another	remedy	at	a	reasonable	
     with	pdf-attachment.	We	will	provide	the	customer	with	the	access	data	required	to	access	                    expense.
     the	ordered	Product(s)	with	two	(2)	days	as	of	the	execution	of	the	Contract.                        7.4	 	 pon	our	request,	the	Customer	shall	assist	us	with	the	defense	against	claims	according	to	
                                                                                                               U
3. TERMS OF PAYMENT                                                                                            this	section	7,	with	us	reimbursing	the	Customer	for	any	expenditures	and	costs	incurred	as	
3.1	 	 he	contractually	negotiated	prices	are	to	be	derived	exclusively	from	the	Order	Form	and/or	
     T                                                                                                         a	result,	although	each	of	the	Parties	bears	the	costs	of	the	use	of	its	own	personnel.
     the	documents	referenced	therein.                                                                    7.5	 	 laims	the	Customer	may	hold	for	legal	defects	expire	in	accordance	with	Section	6.4.
                                                                                                               C
3.2	 	 ll	prices	are	net	and	without	transportation	costs,	if	applicable.	Value	Added	Tax,	if	applica-
     A                                                                                                    7.6	 	 laims	for	damages	and	the	reimbursement	of	expenditures	are	further	subject	to	Section	8.
                                                                                                               C
     ble,	at	the	statutory	rate	shall	be	added	to	all	fees	payable	hereunder.                             8. LIABILITY
3.3	 	 e	may	demand	an	additional	fee	for	services	that	go	beyond	the	scope	as	agreed	under	the	
     W                                                                                                    8.1	 	 n	cases	of	intentional	misconduct	and	gross	negligence,	we	are	fully	liable	pursuant	to	
                                                                                                               I
     Order	Form	in	case	such	additional	Products	are	requested	by	the	customer.                                applicable	law.
3.4	 	 e	will	send	our	invoice	to	the	customer	upon	execution	of	the	Contract,	unless	agreed	
     W                                                                                                    8.2	 	 ur	liability	in	cases	of	simple	negligence	is	limited	as	follows:	we	are	liable	only	if	and	to	
                                                                                                               O
     otherwise	in	the	Order	Form.	In	the	event	that	the	customer	orders	our	Product	“Full	Access	              the	extent	that	we	violated	a	material	contractual	obligation	(cardinal	obligation)	–	i.e.,	an	
     Global	E-Commerce	Reports”,	we	will	send	our	invoice	for	the	first	contract	year	upon	exe-                obligation	that	(i)	the	Customer	reasonably	relied	upon	at	execution	of	the	applicable	Order	
     cution	of	the	Contract	and	the	invoice(s)	for	any	subsequent	contract	year(s),	if	any,	upon	              Form	and	(ii)	was	of	critical	significance	to	the	outcome	of	performance.	As	regards	property	
     commencement	of	any	subsequent	contract	year.                                                             damage	and	financial	loss,	such	liability	is	limited	to	typical	and	foreseeable	damages;	in	no	
3.5	 	 ll	payments	shall	be	due	and	payable	within	thirty	(30)	days	following	the	date	of	our	
     A                                                                                                         event	will	we	be	liable	for	any	incidental,	special,	punitive	or	consequential	damages,	loss	of	
     invoice	without	any	deductions.	The	customer	will	be	in	default	one	day	after	the	expiry	date	            profits	or	loss	of	data	in	such	case.
     without	any	further	warning	notice	being	required.                                                   8.3	 	 ur	liability	for	damages	under	warranties	(Beschaffenheitsgarantien)	is	limited	to	instances	
                                                                                                               O
3.6	 	 ll	customers‘	rights	of	retention	or	set-off	are	hereby	excluded	to	the	extent	that	they	are	
     A                                                                                                         in	which	the	warranty	expressly	includes	such	liability.
     not	based	on	the	same	contractual	relationship.	Retentions	or	set-offs	are	allowed	only	if	the	      8.4	 	 laims	for	the	reimbursement	of	expenditures	and	other	liability	claims	asserted	by	the	
                                                                                                               C
     customer‘s	claim	is	nondisputed	or	has	become	unappeasable.                                               Customer against us are subject to sections 8.1 through 8.3.
3.7	 	 n	the	event	of	a	customer‘s	default	in	payment	or	other	apparent	credit	unworthiness,	all	
     I                                                                                                    9. CONFIDENTIALITY
     remaining	claims	against	that	customer	shall	become	immediately	due	and	payable	in	full.	            9.1	 	 he	Parties	shall	hold	in	strict	confidence	for	an	indefinite	period	of	time	all	data	and	
                                                                                                               T
     We	shall	then	be	entitled	to	rescind	payment	terms	previously	agreed	upon	and	to	demand	                  information	materials	of	which	they	gain	knowledge	as	part	of	a	Contract,	be	it	orally,	in	
     payment	in	advance	or	other	appropriate	security	with	respect	to	pending	deliveries.	A	                   writing	or	otherwise,	directly	or	indirectly,	provided	that	such	data	or	information	materials	
     customer	shall	be	deemed	unworthy	of	credit	in	particular	when	he	files	a	petition	in	ban-                are	designated	confidential	or	must	be	considered	confidential	based	on	their	nature,	and	
     kruptcy	or	composition	proceedings.                                                                       shall	use	them	exclusively	as	part	of	the	services	covered	by	the	relevant	Order.	This	duty	of	
4. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITIES                                                                confidentiality	excludes	data	and	information	materials	that:
4.1	 	 ll	copyrights	and	other	intellectual	property	rights	in	connection	with	our	Products	remain	
     A                                                                                                    	    a)	were	already	known	or	accessible	to	any	third	party	at	the	time	of	disclosure;
     with	us.	All	data	carriers	remain	our	property.	The	customer	may	not	modify,	publish,	trans-         	    b)		 ne	of	the	parties	legitimately	receives	from	a	third	party	following	disclosure,	and	such	
                                                                                                                    o
     mit,	transfer	or	sell,	reproduce,	create	derivative	works	from,	distribute,	perform,	display,	or	              third	party	is	not	bound	by	a	duty	of	confidentiality	in	relations	with	the	other	Party;
     in	any	way	exploit	any	of	the	Products	made	available	by	us,	in	whole	or	in	part,	except	as	         	    c)		 ust	be	disclosed	by	order	of	and	to	a	government	agency	or	another	competent	third	
                                                                                                                   m
     expressly	permitted	under	the	Contract.                                                                       party;	and
4.2	 	 pon	delivery	of	the	Products	to	the	customer	and	payment	of	the	agreed	fee,	the	customer	
     U                                                                                                    	    d)		 ust	be	disclosed	to	legal	or	tax	advisors	of	the	contractual	customer	in	question	for	
                                                                                                                    m
     obtains	a	non-exclusive,	non-transferable,	perpetual,	worldwide	right	to	use	the	Products	                     consulting	purposes.
     provided	to	the	customer	for	its	internal	purposes	or	any	additional	purposes	set	out	in	the	        	    I
                                                                                                               	 n	the	cases	of	Sections	c)	and	d),	the	parties	shall	(i)	promptly	inform	each	other	about	a	
     Order	Form.	A	right	to	resell	our	Products	requires	our	prior	written	approval.                           given	request	and	prior	to	disclosing	confidential	information,	and	(ii)	limit	the	disclosure	of	
4.3	 	 n	the	event	that	the	parties	agree	on	a	“Single	User	License”	under	the	Order	Form,	this	
     I                                                                                                         confidential	information	to	the	minimum	required.
     means	that	only	one	individually	named	user	of	an	organization	shall	be	entitled	to	access	          9.2	 	 e	may	use	the	Customer	as	a	reference	so	long	as	no	contractual	details	are	divulged.
                                                                                                               W
     the	report.	In	the	event	that	the	parties	agree	on	a	“Site	License”	under	the	Order	Form,	this	      10. JURISDICTION, GOVERNING LAW, MISCELLANEOUS
     means	that	all	users	within	a	given	geographical	location	(as	specified	in	the	Order	Form)	          10.1		 lace	of	payment	is	Hamburg,	Germany.
                                                                                                               P
     of	an	organization	shall	be	entitled	to	access	the	report.	In	the	event	that	the	parties	agree	      10.2		 ll	disputes	arising	from	or	in	connection	with	any	Contract	between	the	parties	shall	be	
                                                                                                               A
     on	a	“Global	Site	License”,	this	means	that	all	worldwide	users	of	an	organization	shall	be	              resolved	through	the	courts	of	Hamburg.	Governing	law	is	German	law.




                                       yStats.com GmbH & Co. KG                           Telefon:       +49 (0) 40 - 39 90 68 50                info@ystats.com               www.twitter.com/ystats
                                       Behringstr. 28a, 22765 Hamburg                     Fax:           +49 (0) 40 - 39 90 68 51                www.ystats.com                www.facebook.com/ystats

Mais conteúdo relacionado

Mais de yStats.com

Sample Report_Latin America Online Payment Methods 2021 Post COVID-19 _by ySt...
Sample Report_Latin America Online Payment Methods 2021 Post COVID-19 _by ySt...Sample Report_Latin America Online Payment Methods 2021 Post COVID-19 _by ySt...
Sample Report_Latin America Online Payment Methods 2021 Post COVID-19 _by ySt...yStats.com
 
Sample Report_Global B2B E-Commerce Market and Trends 2021 Post COVID-19 _by ...
Sample Report_Global B2B E-Commerce Market and Trends 2021 Post COVID-19 _by ...Sample Report_Global B2B E-Commerce Market and Trends 2021 Post COVID-19 _by ...
Sample Report_Global B2B E-Commerce Market and Trends 2021 Post COVID-19 _by ...yStats.com
 
Sample Report_Middle East B2C E-Commerce and Payment Market 2021 & COVID-19's...
Sample Report_Middle East B2C E-Commerce and Payment Market 2021 & COVID-19's...Sample Report_Middle East B2C E-Commerce and Payment Market 2021 & COVID-19's...
Sample Report_Middle East B2C E-Commerce and Payment Market 2021 & COVID-19's...yStats.com
 
Sample Report_Middle East and Africa Online Payment Methods 2021_by yStats.pdf
Sample Report_Middle East and Africa Online Payment Methods 2021_by yStats.pdfSample Report_Middle East and Africa Online Payment Methods 2021_by yStats.pdf
Sample Report_Middle East and Africa Online Payment Methods 2021_by yStats.pdfyStats.com
 
Sample Report_Snapshot - Global B2B Marketplaces Market 2021_by yStats.com
Sample Report_Snapshot - Global B2B Marketplaces Market 2021_by yStats.comSample Report_Snapshot - Global B2B Marketplaces Market 2021_by yStats.com
Sample Report_Snapshot - Global B2B Marketplaces Market 2021_by yStats.comyStats.com
 
Sample Report_Global B2B Payment Market and Trends 2021_by yStats.com
Sample Report_Global B2B Payment Market and Trends 2021_by yStats.comSample Report_Global B2B Payment Market and Trends 2021_by yStats.com
Sample Report_Global B2B Payment Market and Trends 2021_by yStats.comyStats.com
 
Sample Report_North America Online Payment Methods 2021_by yStats.com
Sample Report_North America Online Payment Methods 2021_by yStats.comSample Report_North America Online Payment Methods 2021_by yStats.com
Sample Report_North America Online Payment Methods 2021_by yStats.comyStats.com
 
Sample Report_Western Europe Online Payment Methods 2021_by yStats.com
Sample Report_Western Europe Online Payment Methods 2021_by yStats.comSample Report_Western Europe Online Payment Methods 2021_by yStats.com
Sample Report_Western Europe Online Payment Methods 2021_by yStats.comyStats.com
 
Sample Report_Europe Online Payment Methods 2021_by yStats.com
Sample Report_Europe Online Payment Methods 2021_by yStats.comSample Report_Europe Online Payment Methods 2021_by yStats.com
Sample Report_Europe Online Payment Methods 2021_by yStats.comyStats.com
 
Sample Report_Global Secondhand E-Commerce Market 2021_by yStats.com
Sample Report_Global Secondhand E-Commerce Market 2021_by yStats.comSample Report_Global Secondhand E-Commerce Market 2021_by yStats.com
Sample Report_Global Secondhand E-Commerce Market 2021_by yStats.comyStats.com
 
Sample Report_Global Online Travel Market 2021_by yStats.com
Sample Report_Global Online Travel Market 2021_by yStats.comSample Report_Global Online Travel Market 2021_by yStats.com
Sample Report_Global Online Travel Market 2021_by yStats.comyStats.com
 
Sample Report_Global Online Accommodation Booking Market 2021_by yStats.com
Sample Report_Global Online Accommodation Booking Market 2021_by yStats.comSample Report_Global Online Accommodation Booking Market 2021_by yStats.com
Sample Report_Global Online Accommodation Booking Market 2021_by yStats.comyStats.com
 
Sample Report_Global Online Travel Payment 2021_by yStats.com
Sample Report_Global Online Travel Payment 2021_by yStats.comSample Report_Global Online Travel Payment 2021_by yStats.com
Sample Report_Global Online Travel Payment 2021_by yStats.comyStats.com
 
Sample Report_Europe Buy Now Pay Later Industry and Trends 2021_by yStats.com
Sample Report_Europe Buy Now Pay Later Industry and Trends 2021_by yStats.comSample Report_Europe Buy Now Pay Later Industry and Trends 2021_by yStats.com
Sample Report_Europe Buy Now Pay Later Industry and Trends 2021_by yStats.comyStats.com
 
Sample Report_North America Buy Now Pay Later Industry and Trends 2021_by ySt...
Sample Report_North America Buy Now Pay Later Industry and Trends 2021_by ySt...Sample Report_North America Buy Now Pay Later Industry and Trends 2021_by ySt...
Sample Report_North America Buy Now Pay Later Industry and Trends 2021_by ySt...yStats.com
 
Sample Report_Global Buy Now Pay Later Industry and Trends 2021_by yStats.com
Sample Report_Global Buy Now Pay Later Industry and Trends 2021_by yStats.comSample Report_Global Buy Now Pay Later Industry and Trends 2021_by yStats.com
Sample Report_Global Buy Now Pay Later Industry and Trends 2021_by yStats.comyStats.com
 
Sample Report_Global Blockchain and Cryptocurrency Market 2021_by yStats.com
Sample Report_Global Blockchain and Cryptocurrency Market 2021_by yStats.comSample Report_Global Blockchain and Cryptocurrency Market 2021_by yStats.com
Sample Report_Global Blockchain and Cryptocurrency Market 2021_by yStats.comyStats.com
 
Sample Report_Europe_Cross-Border_B2C_E-Commerce Market 2021_by yStats.com
Sample Report_Europe_Cross-Border_B2C_E-Commerce Market 2021_by yStats.comSample Report_Europe_Cross-Border_B2C_E-Commerce Market 2021_by yStats.com
Sample Report_Europe_Cross-Border_B2C_E-Commerce Market 2021_by yStats.comyStats.com
 
Sample Report_Global Cross-Border B2C E-Commerce 2021_by yStats.com
Sample Report_Global Cross-Border B2C E-Commerce 2021_by yStats.comSample Report_Global Cross-Border B2C E-Commerce 2021_by yStats.com
Sample Report_Global Cross-Border B2C E-Commerce 2021_by yStats.comyStats.com
 
Sample Report_Southeast Asia B2C E-Commerce Market 2021_by yStats.com
Sample Report_Southeast Asia B2C E-Commerce Market 2021_by yStats.comSample Report_Southeast Asia B2C E-Commerce Market 2021_by yStats.com
Sample Report_Southeast Asia B2C E-Commerce Market 2021_by yStats.comyStats.com
 

Mais de yStats.com (20)

Sample Report_Latin America Online Payment Methods 2021 Post COVID-19 _by ySt...
Sample Report_Latin America Online Payment Methods 2021 Post COVID-19 _by ySt...Sample Report_Latin America Online Payment Methods 2021 Post COVID-19 _by ySt...
Sample Report_Latin America Online Payment Methods 2021 Post COVID-19 _by ySt...
 
Sample Report_Global B2B E-Commerce Market and Trends 2021 Post COVID-19 _by ...
Sample Report_Global B2B E-Commerce Market and Trends 2021 Post COVID-19 _by ...Sample Report_Global B2B E-Commerce Market and Trends 2021 Post COVID-19 _by ...
Sample Report_Global B2B E-Commerce Market and Trends 2021 Post COVID-19 _by ...
 
Sample Report_Middle East B2C E-Commerce and Payment Market 2021 & COVID-19's...
Sample Report_Middle East B2C E-Commerce and Payment Market 2021 & COVID-19's...Sample Report_Middle East B2C E-Commerce and Payment Market 2021 & COVID-19's...
Sample Report_Middle East B2C E-Commerce and Payment Market 2021 & COVID-19's...
 
Sample Report_Middle East and Africa Online Payment Methods 2021_by yStats.pdf
Sample Report_Middle East and Africa Online Payment Methods 2021_by yStats.pdfSample Report_Middle East and Africa Online Payment Methods 2021_by yStats.pdf
Sample Report_Middle East and Africa Online Payment Methods 2021_by yStats.pdf
 
Sample Report_Snapshot - Global B2B Marketplaces Market 2021_by yStats.com
Sample Report_Snapshot - Global B2B Marketplaces Market 2021_by yStats.comSample Report_Snapshot - Global B2B Marketplaces Market 2021_by yStats.com
Sample Report_Snapshot - Global B2B Marketplaces Market 2021_by yStats.com
 
Sample Report_Global B2B Payment Market and Trends 2021_by yStats.com
Sample Report_Global B2B Payment Market and Trends 2021_by yStats.comSample Report_Global B2B Payment Market and Trends 2021_by yStats.com
Sample Report_Global B2B Payment Market and Trends 2021_by yStats.com
 
Sample Report_North America Online Payment Methods 2021_by yStats.com
Sample Report_North America Online Payment Methods 2021_by yStats.comSample Report_North America Online Payment Methods 2021_by yStats.com
Sample Report_North America Online Payment Methods 2021_by yStats.com
 
Sample Report_Western Europe Online Payment Methods 2021_by yStats.com
Sample Report_Western Europe Online Payment Methods 2021_by yStats.comSample Report_Western Europe Online Payment Methods 2021_by yStats.com
Sample Report_Western Europe Online Payment Methods 2021_by yStats.com
 
Sample Report_Europe Online Payment Methods 2021_by yStats.com
Sample Report_Europe Online Payment Methods 2021_by yStats.comSample Report_Europe Online Payment Methods 2021_by yStats.com
Sample Report_Europe Online Payment Methods 2021_by yStats.com
 
Sample Report_Global Secondhand E-Commerce Market 2021_by yStats.com
Sample Report_Global Secondhand E-Commerce Market 2021_by yStats.comSample Report_Global Secondhand E-Commerce Market 2021_by yStats.com
Sample Report_Global Secondhand E-Commerce Market 2021_by yStats.com
 
Sample Report_Global Online Travel Market 2021_by yStats.com
Sample Report_Global Online Travel Market 2021_by yStats.comSample Report_Global Online Travel Market 2021_by yStats.com
Sample Report_Global Online Travel Market 2021_by yStats.com
 
Sample Report_Global Online Accommodation Booking Market 2021_by yStats.com
Sample Report_Global Online Accommodation Booking Market 2021_by yStats.comSample Report_Global Online Accommodation Booking Market 2021_by yStats.com
Sample Report_Global Online Accommodation Booking Market 2021_by yStats.com
 
Sample Report_Global Online Travel Payment 2021_by yStats.com
Sample Report_Global Online Travel Payment 2021_by yStats.comSample Report_Global Online Travel Payment 2021_by yStats.com
Sample Report_Global Online Travel Payment 2021_by yStats.com
 
Sample Report_Europe Buy Now Pay Later Industry and Trends 2021_by yStats.com
Sample Report_Europe Buy Now Pay Later Industry and Trends 2021_by yStats.comSample Report_Europe Buy Now Pay Later Industry and Trends 2021_by yStats.com
Sample Report_Europe Buy Now Pay Later Industry and Trends 2021_by yStats.com
 
Sample Report_North America Buy Now Pay Later Industry and Trends 2021_by ySt...
Sample Report_North America Buy Now Pay Later Industry and Trends 2021_by ySt...Sample Report_North America Buy Now Pay Later Industry and Trends 2021_by ySt...
Sample Report_North America Buy Now Pay Later Industry and Trends 2021_by ySt...
 
Sample Report_Global Buy Now Pay Later Industry and Trends 2021_by yStats.com
Sample Report_Global Buy Now Pay Later Industry and Trends 2021_by yStats.comSample Report_Global Buy Now Pay Later Industry and Trends 2021_by yStats.com
Sample Report_Global Buy Now Pay Later Industry and Trends 2021_by yStats.com
 
Sample Report_Global Blockchain and Cryptocurrency Market 2021_by yStats.com
Sample Report_Global Blockchain and Cryptocurrency Market 2021_by yStats.comSample Report_Global Blockchain and Cryptocurrency Market 2021_by yStats.com
Sample Report_Global Blockchain and Cryptocurrency Market 2021_by yStats.com
 
Sample Report_Europe_Cross-Border_B2C_E-Commerce Market 2021_by yStats.com
Sample Report_Europe_Cross-Border_B2C_E-Commerce Market 2021_by yStats.comSample Report_Europe_Cross-Border_B2C_E-Commerce Market 2021_by yStats.com
Sample Report_Europe_Cross-Border_B2C_E-Commerce Market 2021_by yStats.com
 
Sample Report_Global Cross-Border B2C E-Commerce 2021_by yStats.com
Sample Report_Global Cross-Border B2C E-Commerce 2021_by yStats.comSample Report_Global Cross-Border B2C E-Commerce 2021_by yStats.com
Sample Report_Global Cross-Border B2C E-Commerce 2021_by yStats.com
 
Sample Report_Southeast Asia B2C E-Commerce Market 2021_by yStats.com
Sample Report_Southeast Asia B2C E-Commerce Market 2021_by yStats.comSample Report_Southeast Asia B2C E-Commerce Market 2021_by yStats.com
Sample Report_Southeast Asia B2C E-Commerce Market 2021_by yStats.com
 

Último

Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Anamikakaur10
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptxnandhinijagan9867
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...amitlee9823
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperityhemanthkumar470700
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...amitlee9823
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture conceptP&CO
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...allensay1
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 

Último (20)

Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 

Brochure & Order Form_Turkey B2C E-Commerce Report 2011

  • 1. Turkey B2C E-Commerce Report 2011 November 2011 Provided by RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions November 2011 Publication Date November 2011 Language English Format PDF & PowerPoint Number of Pages/Charts 44 Covered Countries Turkey Price Single User License: € 1,450 (excl. VAT) Site License: € 2,900 (excl. VAT) Global Site License: € 4,350 (excl. VAT) yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  • 2. Turkey B2C E-Commerce Report 2011 Key Findings Covering Trends, Sales, Shares, Products, Users / Shoppers and Players • ore than 40% of Turkey‘s population used the Internet in 2010. Furthermore, in terms of the number of M broadband subscribers per 100 inhabitants, Turkey ranked far below Germany and the USA. • Only 1% of Turkish individuals accessed the Internet with their mobile in 2010, which was far below the EU average. • Individuals in Turkey mostly use the Internet for reading or downloading online news/newspapers/news magazines. • „Clothes, Sports Goods“ are the most popular product category among online shoppers in Turkey, followed by „Electronic Equipment“ and „Household Goods“. • ahibinden.com was the leading E-Commerce player in Turkey in September 2011 in terms of unique visitors S from Turkey, followed by auction web site Gittigidiyor.com and generalist Hepsiburada.com. Company and Product Information About our Reports Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions A list of advantages • yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation. • The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals. • Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted. • yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted. • If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request. About yStats.com • yStats.com has been committed to research up-to-date, objective and demand-based data on markets and competitors from various industries since 2005. • Headquartered in Hamburg, Germany, the firm has a strong international focus and is specialized in secondary market research. • In addition to reports on markets and competitors, yStats.com also carries out client-specific research. • Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail order and direct marketing, logistics as well as banking and consulting. yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  • 3. Turkey B2C E-Commerce Report 2011 Table of Contents 1. Management Summary 6. Users / Shoppers 2. Trends • Total Internet Users by Country, incl. Turkey; Europe, Age 15+, Home & Work Locations, August 2011 • Internet and B2C E-Commerce Trends in Turkey, 2011 • Internet Users (millions) and its Percentage of • Top 10 Web Sites in Turkey by Total Minutes (million), Country Population, 2005-2010 August 2011 • Number of Internet Users in Turkey, in millions, • Problems and Challenges associated with B2C 2010-2014f E-Commerce in Turkey, in %, 2010 • Internet Penetration among Households in Turkey, • Internet Activities of Individuals in Turkey, in %, in %, 2007-2010 January-March 2011 • Type of Internet Connection used in Turkey, in % of • Group Shopping Trends in Turkey, 2011 Households with Internet Access, • Mobile Internet Access Penetration in Europe, by April 2010-March 2011 Country, in %, 2010 • Internet Users by Age Group and Gender in Turkey, in %, 2010 • Total Broadband Subscribers in Turkey, compared to Germany, USA and the OECD Average, 2006-2010 3. Sales • Broadband Subscribers per 100 Inhabitants in • E-Commerce Sales in Turkey, in TRY billion, Turkey, compared to Germany, USA and the OECD 2006-2010 Average, 2006-2010 • Monthly E-Commerce Sales with Credit/Debit Cards in • Broadband Subscribers in Turkey, by Access Turkey, in TRY million, 2010 Technology, compared to the OECD Average in %, • Monthly E-Commerce Sales with Credit/Debit Cards in 2010 Turkey, in TRY million, Q1-Q3 2011 • Online Shoppers in Turkey, in % of Internet Users, • Monthly E-Commerce Transactions with Credit/Debit 2008-2011 Cards in Turkey, 2010 • Monthly E-Commerce Transactions with Credit/Debit Cards in Turkey, Q1-Q3 2011 7. Players • Leading B2C E-Commerce Players in Turkey; by Unique Visitors and Audience Reach, September 2011 4. Shares • Facts about Sahibinden.com • Facts about Gittigidiyor.com • E-Commerce Share of Total Retail Sales in Turkey, in %, 2006-2010 • Facts about Hepsiburada.com • Facts about Araba.com • Facts about Trendyol.com 5. Products • Facts about Arabam.com • Facts about Markafoni.com • B2C E-Commerce Product Categories, by Purchases of Online Shoppers, in %, April 2010-March 2011 • Facts about Limango.com.tr yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  • 4. Turkey B2C E-Commerce Report 2011 Samples RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions Trends Sales Shares Products Users / Shoppers Players “Clothes, Sports Goods” (29%) were the most popular product category among online shoppers in Turkey between April 2010 and March 2011. B2C E-Commerce Product Categories, by Purchases of Online Shoppers, in %, April 2010-March 2011 Clothes, Sports Goods 28,8% Electronic Equipment 27,8% Household Goods 19,8% Books, Magazines, New spapers 17,6% Food or Groceries 17,3% Other Travel Arrangements 15,2% Computer Hardw are 10,7% Holiday Accommodation 7,3% Tickets for Events 7,1% Medicine 6,4% Films, Music 5,2% Video Games Softw are and Upgrades 3,6% E-Learning Material 2,5% Other Computer Softw are and Upgrades 2,4% Telecommunication Services 1,6% Share Purchase, Insurance Policies and other financial Services 1,5% Other 2,6% 0% 5% 10% 15% 20% 25% 30% 35% Source: Turk Stat, August 2011 22 RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions Trends Sales Shares Products Users / Shoppers Players Trendyol.com, a private shopping retailer with 2 million members, offers 1,000 different fashion products among seven brands. Facts about Trendyol.com Name of Company Trendyol.com Homepage www.trendyol.com Business Model Private Shopping Product Range Fashion USD 34 million (2010) Revenue/ Financials B2C E-Commerce Revenue • Trendyol has announced that it has raised $26 million from Kleiner Perkins Caufield & Byers and existing investor, Tiger Global, to fuel continued growth and scale operations. Others • In January 2011, Trendyol had 2 million registered members. • 1,000 different products among seven brands. Rank 100 among highest traffic websites in Turkey. Source: Company homepages, business reports, business and company databases, journals, company registries, news portals, industry and trade associations 40 yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  • 5. Turkey B2C E-Commerce Report 2011 Report ORDER FORM REPORT Order Form Place Your Order as Follows: Fax us at + 49 40 39 90 68 51 using the form below Scan and Email us at inquiry@ystats.com using the form below Call us at + 49 40 39 90 68 50 for any questions Place your order now: Please confirm the license type you require:  Single User License  Site License1  Global Site License2 Report Title Publication Date Price (€) An invoice will be sent to your company. Please complete your contact details. Title: Mr/Mrs/Ms First Name Last Name Job Title Company Email Address Telephone Number Fax Number Address City State/Province Country Post Code/ZIP All Forms must have a signature to confirm your order: Signature Where did you find us? EU Companies must supply Purchase Order No Order Date  Google/Search Engine VAT No (if required)  Google Adwords/Online Advertising  Article in Trade Journal  Press Release  Social Media  Recommendation  Others: ________________________ Note: Reports are provided in electronic PDF form. yStats.com will contact you in the future to provide our free newsletter or other mailings. If you do not wish to receive our newsletter or other mailings, you may advise us of this. Your contact information will not be sold to other organizations. 1 ) Site Licenses, allowing all users within a given geographical location of an organization to access the report, are available for double the price. 2 ) Global Site Licenses, allowing all worldwide users of an organization to access the report, are available for triple the price. yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  • 6. Turkey B2C E-Commerce Report 2011 Terms and Conditions 1. SCOPE entitled to access the report. In both cases, the term “organization” refers to the company of 1.1 he following terms and conditions apply to our entire contract (the “Contract”) between T the specific customer only and excludes any third parties including affiliates. yStats.com GmbH & Co. KG (hereinafter also referred to as “we” or “us”) with our customers 4.4 e must expressly be named as the author of any data the customer processes further as W regarding (i) research services, (ii) the purchase of reports, and (iii) any other contracts contractually negotiated. between us and our customers executed by reference to these terms and conditions (any 5. TECHNICAL INFORMATION reports and other services and products which we may make available to the customer under 5.1 e shall provide our Products in standardized data formats. W a Contract hereinafter the “Products”). 5.2 he customer must ensure that he has the corresponding technical resources to make use of T 1.2 ny terms and conditions of our customers are hereby expressly rejected. Agreements con- A these data. The customer may not derive any claims in this connection on grounds of breach trary to these terms and conditions require our written confirmation. In case of deviations of obligation. between these terms and conditions and the contents of the Order Forms, the contents of 6. DEFECTS AS TO QUALITY the Order Form shall prevail. 6.1 o claims for defects as to quality are triggered by insignificant discrepancies between our N 2. OFFERS, ORDERS products and services and the warranted quality or fitness for use. 2.1 ith respect to research services, we usually submit an offer to the customer in the form of W 6.2 ikewise, no claims for defects as to quality may be derived from entrepreneurial risks – L a “Research Order Form” accompanied with a proposal stating the nature of the issue to be e.g., with regard to questions of entrepreneurial discretion, an erroneous assessment of the researched, the services to be rendered, the time required for the study and the fee due. market situation or the failure to recognize a business action’s merit. 2.2 ith respect to the purchase of reports, we usually submit an offer to the customer in the W 6.3 efect-based claims are further excluded in cases of excessive or improper use or in connec- D form of a “Report Order Form” accompanied with product brochure stating the contents of tion with damages caused by extraordinary conditions not reflected in the Order Form. This the report and the fee due. In this respect, our customers may chose between two types of is also true in cases of subsequent changes made by the customers or third parties unless Products, namely (i) our Product “Market Reports” and (ii) our Product “Full Access Global such changes do not affect the analysis and removal of a given defect. E-Commerce Reports”. 6.4 laims for defects as to quality expire within one year from the commencement of the legal C 2.3 f a customer orders our Product “Market Reports”, the customer gets access to the ordered I statute of limitation. This limitation does not apply to the extent that applicable law stipu- report as identified in the Report Order Form and the customer may use that report in accor- lates a longer period in cases of intentional or grossly negligent breaches of duty on the part dance with Section 4.3 below and the other provisions of the Contract. of us, fraudulent concealment of a defect and injuries to life, body and health. 2.4 f a customer orders our Product “Full Access Global E-Commerce Reports”, the customer I 6.5 laims for damages and the reimbursement of expenditures are further subject to Section 8. C gets access to any standard reports (for the avoidance of doubt excluding reports published 7. LEGAL DEFECTS in connection with any research services) focussed on the “Internet & E-Commerce” industry 7.1 e are liable for products and services infringing on third-party rights only if and to the W as generally published by us during the twelve (12) months prior to the execution of the extent that our products and services are used in accordance with the agreed contractual Contract and during the subscription term as identified in the “Report Order Form” as of the requirements. date of the execution of the Contract (i.e. one, two or three years), and the customer may 7.2 nless agreed otherwise, our liability for the infringement on third-party rights is limited to U use those reports as a “Global Site License” in accordance with Section 4.3 below and the the territory of the European Union and the European Economic Area as well as the place of other provisions of the Contract. its services’ proper use as agreed under the applicable Order. 2.5 nless expressly agreed otherwise in writing, the contents of our offers may not be made U 7.3 n the event that a third party asserts claims against the customer, alleging that a service I available in whole or in part to any third party outside the organization of the customer performed by us violates its rights, the customer shall promptly notify us. If a service without our prior written consent. rendered by us violates thirdparty rights, we shall choose one of the below actions, duly 2.6 ur offers are not binding and subject to change without notice until acceptance by the O taking into consideration the customer’s interests: customer. Our orders will become legally binding upon acceptance by the customer. A valid a) procuring for the customer the right to use the service; acceptance requires the execution of our “Research Order Form” or our “Report Order Form” b) revising the service to render it free of legal violations; or respectively (each such document hereinafter the “Order Form”) by a duly authorized repre- c) ithdrawing the service and refunding to the customer any related compensation paid, w sentative of the customer and the submission of the Order Form to us via facsimile or email as adjusted by an adequate user fee, if we cannot effect another remedy at a reasonable with pdf-attachment. We will provide the customer with the access data required to access expense. the ordered Product(s) with two (2) days as of the execution of the Contract. 7.4 pon our request, the Customer shall assist us with the defense against claims according to U 3. TERMS OF PAYMENT this section 7, with us reimbursing the Customer for any expenditures and costs incurred as 3.1 he contractually negotiated prices are to be derived exclusively from the Order Form and/or T a result, although each of the Parties bears the costs of the use of its own personnel. the documents referenced therein. 7.5 laims the Customer may hold for legal defects expire in accordance with Section 6.4. C 3.2 ll prices are net and without transportation costs, if applicable. Value Added Tax, if applica- A 7.6 laims for damages and the reimbursement of expenditures are further subject to Section 8. C ble, at the statutory rate shall be added to all fees payable hereunder. 8. LIABILITY 3.3 e may demand an additional fee for services that go beyond the scope as agreed under the W 8.1 n cases of intentional misconduct and gross negligence, we are fully liable pursuant to I Order Form in case such additional Products are requested by the customer. applicable law. 3.4 e will send our invoice to the customer upon execution of the Contract, unless agreed W 8.2 ur liability in cases of simple negligence is limited as follows: we are liable only if and to O otherwise in the Order Form. In the event that the customer orders our Product “Full Access the extent that we violated a material contractual obligation (cardinal obligation) – i.e., an Global E-Commerce Reports”, we will send our invoice for the first contract year upon exe- obligation that (i) the Customer reasonably relied upon at execution of the applicable Order cution of the Contract and the invoice(s) for any subsequent contract year(s), if any, upon Form and (ii) was of critical significance to the outcome of performance. As regards property commencement of any subsequent contract year. damage and financial loss, such liability is limited to typical and foreseeable damages; in no 3.5 ll payments shall be due and payable within thirty (30) days following the date of our A event will we be liable for any incidental, special, punitive or consequential damages, loss of invoice without any deductions. The customer will be in default one day after the expiry date profits or loss of data in such case. without any further warning notice being required. 8.3 ur liability for damages under warranties (Beschaffenheitsgarantien) is limited to instances O 3.6 ll customers‘ rights of retention or set-off are hereby excluded to the extent that they are A in which the warranty expressly includes such liability. not based on the same contractual relationship. Retentions or set-offs are allowed only if the 8.4 laims for the reimbursement of expenditures and other liability claims asserted by the C customer‘s claim is nondisputed or has become unappeasable. Customer against us are subject to sections 8.1 through 8.3. 3.7 n the event of a customer‘s default in payment or other apparent credit unworthiness, all I 9. CONFIDENTIALITY remaining claims against that customer shall become immediately due and payable in full. 9.1 he Parties shall hold in strict confidence for an indefinite period of time all data and T We shall then be entitled to rescind payment terms previously agreed upon and to demand information materials of which they gain knowledge as part of a Contract, be it orally, in payment in advance or other appropriate security with respect to pending deliveries. A writing or otherwise, directly or indirectly, provided that such data or information materials customer shall be deemed unworthy of credit in particular when he files a petition in ban- are designated confidential or must be considered confidential based on their nature, and kruptcy or composition proceedings. shall use them exclusively as part of the services covered by the relevant Order. This duty of 4. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITIES confidentiality excludes data and information materials that: 4.1 ll copyrights and other intellectual property rights in connection with our Products remain A a) were already known or accessible to any third party at the time of disclosure; with us. All data carriers remain our property. The customer may not modify, publish, trans- b) ne of the parties legitimately receives from a third party following disclosure, and such o mit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or third party is not bound by a duty of confidentiality in relations with the other Party; in any way exploit any of the Products made available by us, in whole or in part, except as c) ust be disclosed by order of and to a government agency or another competent third m expressly permitted under the Contract. party; and 4.2 pon delivery of the Products to the customer and payment of the agreed fee, the customer U d) ust be disclosed to legal or tax advisors of the contractual customer in question for m obtains a non-exclusive, non-transferable, perpetual, worldwide right to use the Products consulting purposes. provided to the customer for its internal purposes or any additional purposes set out in the I n the cases of Sections c) and d), the parties shall (i) promptly inform each other about a Order Form. A right to resell our Products requires our prior written approval. given request and prior to disclosing confidential information, and (ii) limit the disclosure of 4.3 n the event that the parties agree on a “Single User License” under the Order Form, this I confidential information to the minimum required. means that only one individually named user of an organization shall be entitled to access 9.2 e may use the Customer as a reference so long as no contractual details are divulged. W the report. In the event that the parties agree on a “Site License” under the Order Form, this 10. JURISDICTION, GOVERNING LAW, MISCELLANEOUS means that all users within a given geographical location (as specified in the Order Form) 10.1 lace of payment is Hamburg, Germany. P of an organization shall be entitled to access the report. In the event that the parties agree 10.2 ll disputes arising from or in connection with any Contract between the parties shall be A on a “Global Site License”, this means that all worldwide users of an organization shall be resolved through the courts of Hamburg. Governing law is German law. yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats