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Semelhante a Components of a Service Catalog
Semelhante a Components of a Service Catalog (20)
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Components of a Service Catalog
- 1. Components of a Service Catalog September 2012
- 2. Information Education Technology First Impressions
- 3. Information Education Technology Sharp, Vibrant Icons Like this: Not this::
- 4. Information Education Technology Nice, Even Spacing Like this: Not this: Underlining clutters page
- 5. Information Education Technology Layout Consistency • Users can toggle between pages without re-orienting Same headings used from page to page (in red)
- 6. Information Education Technology Effective Visual Cues Like this: Not this: Both serve the same purpose. But only one really sells the service.
- 7. Information Education Technology Good & Bad Visual Cues • Strategic color accent • Too much prose • No visual priority
- 8. Information Education Technology The Mechanics
- 9. Information Education Technology Live Support = RELIEF Human tech support is powerful: Make sure it’s visible.
- 10. Information Education Technology Support the Lazy Too lazy to do the research? • “Find Answers” box • Lets you submit questions Don’t need to dig around for it: it’s on every page!
- 11. Information Education Technology Cut to the Chase • Use bullets when you can • Content digestibility Content Color = Visual Divider Highlights Emphasis
- 12. Information Education Technology the Urgent Distinct coloring Prominent icon
- 13. Information Education Technology Interaction Categories • Identity-based • Show me services for my target group Tailored to various clients • Integrates users
- 14. Information Education Technology Interaction Categories Need based (categories) Identity based
- 15. Information Education Technology Show Me Supplements • Related services expand search potential • Good for browsers Supports interest-based interaction category
- 16. Information Education Technology Too Much Tech Talk • Avoid technical jargon ? ? Including terms like hack or theft would be more “dummy-friendly”
- 17. Information Education Technology Hiding Good Stuff This is gold for emergencies: Too bad it’s so hard to find:
- 18. Information Education Technology Buried Links Important link embedded in block of text
- 19. Information Education Technology Too Much Going On • 3 panels of links/info can overwhelm
- 20. Information Education Technology Glitched Searches
Notas do Editor
- http://www.cites.illinois.edu/services_and_infohttp://www.it.cornell.edu/services/
- http://itservices.stanford.edu/service/googleapps/emailcalendar
- http://www.cites.illinois.edu/helpjump.htmlhttp://itservices.stanford.edu/
- https://ucsf.service-now.com/ess/home.do
- http://itservices.stanford.edu/service/accounts
- http://it.emory.edu/catalog/voice_mail-unified_messaging/
- http://its.ucsc.edu/security/something-wrong.htmlhttp://its.ucsc.edu/security/index.html
- http://depts.washington.edu/uwtscat/http://uits.arizona.edu/services_catalog
- http://it.emory.edu/catalog/index.html
- http://www.it.cornell.edu/services/webdesign/
- http://it.ucsf.edu/services
- http://www.it.cornell.edu/catc/cms/support/index.cfmhttp://www.it.cornell.edu/services/
- http://it.ucsf.edu/how_do/request-drupal-site
- http://www.cites.illinois.edu/computermanagement/index.html
- http://it.ucsf.edu/search/apachesolr_search/anti-virushttp://it.ucsf.edu/search/apachesolr_search/want-virus