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Virtually challenged


An interview with Graham Ablett
By Lina Gogos
Running a Virtual Bid Team – The Secrets to Success
Xait is the company behind XaitPorter: a web-based database solution for
your critical business documents.
XaitPorter is collaborative writing software that enables multiple users to
write simultaneously on the same document. XaitPorter is designed for
teams whom are looking to create their business critical documents, such as
proposals & regulatory documentation more efficiently, while producing a
more professional looking document.

Save time – increase quality
The feedback from Xait‟s clients, is that XaitPorter allows them to produce
complex proposals faster with increased focus on content – thereby
increasing the quality of the content. How? XaitPorter allows several
contributors to work on the same document at the same time. And with a
built in workflow and a progress reports, it allows management to stay in
control of the process from day one. In addition, XaitPorter automatically
takes care of formatting, layout and number according to corporate
guidelines, helping companies globally to create proposals with better
quality.

Visit us online at www.xait.com
Running a Virtual Bid Team – The Secrets to Success



  Lina Gogos, Business Development Manager, Xait


                  Lina Gogos is a Business Development Manager at
                  Xait and holds an MBA with a focus on marketing
                  and international human resources.
                  Lina has over 15 years of business development
                  experience including 4 years with
                  PriceWaterhouseCoopers as a business
                  development manager which included proposals
                  coaching. During this time she worked in a
                  collaborative proposal team environment which
                  required project management, writing tender content
                  and global team coordination skills.
Running a Virtual Bid Team – The Secrets to Success



Graham Ablett, Consulting Director, Strategic Proposals

                    Graham Ablett is a Consulting Director at
                    Strategic Proposals, holds the highest level of
                    accreditation in the proposal industry, „APMP
                    Professional‟ and is an APMP Approved Trainer.

                    With 16 years of bid and proposal management
                    experience, Graham has worked across a host
                    of different market sectors. Graham regularly
                    presents at APMP conferences, including the
                    2009 US, UK and DACH events. He also
                    chaired a major panel session on international
                    bidding at this year‟s APMP worldwide
                    conference. He has recently had an article
                    published in the International Federation of
                    Purchasing and Supply Management‟s
                    IFPSMezine.
Virtual working trends




                                 Major global
                              companies such as
                              IBM and Accenture
                             have almost 50% of
                             their staff working in
                                  “alternative
                                 workplaces”



                         5
60% US workers engaged in                    “Experts agree that far-
  virtual work every day                      flung employees need
                                            both effective technology
                                                   and effective
   31% have virtual managers                communications skills to
                                               sustain a successful
                                                  virtual working
        91% companies think it                     environment”
        saves time and money
                                              Meetings in America study

             61% companies have
           undertaken virtual projects


               35% said working virtually
                enhanced relationships


                  30% of telecommuters work
                       in their pyjamas


                                    6
Two Polls
If you could solve any problem when working with your virtual bid team,
which would it be?
                         Highest polled answer in BOLD
a) Connecting with people        8%
b) Process management          17%
c) Quality of work             25%
d) All of the above             50%

What do you see as the biggest challenge when creating your proposal
document with your team?
a) Sharing files               20%
b) Version control              60%
c) Formatting                   10%
d) All of the above             10%


                                      7
Examples of the challenges

  Harder to track         Lower local         Personal influence
  down the right        revenue = lower             lower            Different processes
     people                 priority


     Different         Different customer
                                              Shipping time / risk    Difficult to build
 expectations of a        processes &
                                                  & Customs                rapport
  „good proposal‟            culture


                      Difficult to spot the                                Different
Difficult to generate
                      signs when people           Ability to hide    tools, technologies,
      creativity
                         are struggling                               paper formats etc.


                           Language                 Language
    Time zone
                          differences              differences       Cultural differences
    differences
                        (understanding)           (writing skills)



                                              8
Characteristics of a first-class proposal for every opportunity


                        1.    Customer-focused
                        2.    Tells a compelling story
                        3.    Contains a clear strategy & themes
                        4.    Differentiates us from the competition
                        5.    Complete & error-free
                        6.    A joy to read
                        7.    Easy to evaluate
                        8.    Speaks with one voice
                        9.    Appropriately approved
                        10.   Professional look & feel




                                 9
Difference between virtual and
co-located teams

Understanding what makes a
successful team

The challenge that working
internationally brings

           10
Difference between virtual and
co-located teams


  Comms            Technology



Expectation          Trust


         Team
      development


              11
Understanding what makes a
successful team

                         Clear
Well equipped
                       guidelines



                         Strong
Ability to work
                       leadership



         Vision, strategy
           and tactics



                  12
The challenge that working
internationally brings

Metrics and         Bidding
 financials         customs


  Working          Buy in and
   ethics          inclusivity


       Sponsorship
       and locality


              13
Effective             Right
Understand
                 comms               mechanics


         It boils down to three things



                       14
Understanding the differences – the top tips




1.   Cultural differences
2.   Appreciate diversity
3.   Compromise on time
4.   Team building




                              15
Effective communications – the top tips



                                   1.   More frequent
                                   2.   Ground rules
                                   3.   More sensitive
                                   4.   Back to meetings 101
                                   5.   There will be delays
                                   6.   Hear the minority
                                   7.   Jargon, acronyms
                                   8.   Avoid co-locate calls



                              16
The right bid mechanics – the top tips




                                   1. Getting it right from the
                                      outset
                                   2. Keeping things on
                                      track
                                   3. Using the right
                                      technology




                              17
XaitPorter Dashboard: setting clear guidelines to your bid team




                                18
Clear allocation of tasks and deadlines, instant status or progress




                                 19
Version control and comments maintained by XaitPorter




                               20
The finished product:

A high quality
proposal with a
consistent look and
feel regardless of
writer.
Good luck running your virtual proposal teams!




     Graham Ablett              Lina Gogos
    +44 (0)7710 981754          +47 9662 8737
 ga@strategicproposals.com   Lina.gogos@xait.com




                                     22

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Virtually challenged Xait Conference 2012

  • 1. Virtually challenged An interview with Graham Ablett By Lina Gogos
  • 2. Running a Virtual Bid Team – The Secrets to Success Xait is the company behind XaitPorter: a web-based database solution for your critical business documents. XaitPorter is collaborative writing software that enables multiple users to write simultaneously on the same document. XaitPorter is designed for teams whom are looking to create their business critical documents, such as proposals & regulatory documentation more efficiently, while producing a more professional looking document. Save time – increase quality The feedback from Xait‟s clients, is that XaitPorter allows them to produce complex proposals faster with increased focus on content – thereby increasing the quality of the content. How? XaitPorter allows several contributors to work on the same document at the same time. And with a built in workflow and a progress reports, it allows management to stay in control of the process from day one. In addition, XaitPorter automatically takes care of formatting, layout and number according to corporate guidelines, helping companies globally to create proposals with better quality. Visit us online at www.xait.com
  • 3. Running a Virtual Bid Team – The Secrets to Success Lina Gogos, Business Development Manager, Xait Lina Gogos is a Business Development Manager at Xait and holds an MBA with a focus on marketing and international human resources. Lina has over 15 years of business development experience including 4 years with PriceWaterhouseCoopers as a business development manager which included proposals coaching. During this time she worked in a collaborative proposal team environment which required project management, writing tender content and global team coordination skills.
  • 4. Running a Virtual Bid Team – The Secrets to Success Graham Ablett, Consulting Director, Strategic Proposals Graham Ablett is a Consulting Director at Strategic Proposals, holds the highest level of accreditation in the proposal industry, „APMP Professional‟ and is an APMP Approved Trainer. With 16 years of bid and proposal management experience, Graham has worked across a host of different market sectors. Graham regularly presents at APMP conferences, including the 2009 US, UK and DACH events. He also chaired a major panel session on international bidding at this year‟s APMP worldwide conference. He has recently had an article published in the International Federation of Purchasing and Supply Management‟s IFPSMezine.
  • 5. Virtual working trends Major global companies such as IBM and Accenture have almost 50% of their staff working in “alternative workplaces” 5
  • 6. 60% US workers engaged in “Experts agree that far- virtual work every day flung employees need both effective technology and effective 31% have virtual managers communications skills to sustain a successful virtual working 91% companies think it environment” saves time and money Meetings in America study 61% companies have undertaken virtual projects 35% said working virtually enhanced relationships 30% of telecommuters work in their pyjamas 6
  • 7. Two Polls If you could solve any problem when working with your virtual bid team, which would it be? Highest polled answer in BOLD a) Connecting with people 8% b) Process management 17% c) Quality of work 25% d) All of the above 50% What do you see as the biggest challenge when creating your proposal document with your team? a) Sharing files 20% b) Version control 60% c) Formatting 10% d) All of the above 10% 7
  • 8. Examples of the challenges Harder to track Lower local Personal influence down the right revenue = lower lower Different processes people priority Different Different customer Shipping time / risk Difficult to build expectations of a processes & & Customs rapport „good proposal‟ culture Difficult to spot the Different Difficult to generate signs when people Ability to hide tools, technologies, creativity are struggling paper formats etc. Language Language Time zone differences differences Cultural differences differences (understanding) (writing skills) 8
  • 9. Characteristics of a first-class proposal for every opportunity 1. Customer-focused 2. Tells a compelling story 3. Contains a clear strategy & themes 4. Differentiates us from the competition 5. Complete & error-free 6. A joy to read 7. Easy to evaluate 8. Speaks with one voice 9. Appropriately approved 10. Professional look & feel 9
  • 10. Difference between virtual and co-located teams Understanding what makes a successful team The challenge that working internationally brings 10
  • 11. Difference between virtual and co-located teams Comms Technology Expectation Trust Team development 11
  • 12. Understanding what makes a successful team Clear Well equipped guidelines Strong Ability to work leadership Vision, strategy and tactics 12
  • 13. The challenge that working internationally brings Metrics and Bidding financials customs Working Buy in and ethics inclusivity Sponsorship and locality 13
  • 14. Effective Right Understand comms mechanics It boils down to three things 14
  • 15. Understanding the differences – the top tips 1. Cultural differences 2. Appreciate diversity 3. Compromise on time 4. Team building 15
  • 16. Effective communications – the top tips 1. More frequent 2. Ground rules 3. More sensitive 4. Back to meetings 101 5. There will be delays 6. Hear the minority 7. Jargon, acronyms 8. Avoid co-locate calls 16
  • 17. The right bid mechanics – the top tips 1. Getting it right from the outset 2. Keeping things on track 3. Using the right technology 17
  • 18. XaitPorter Dashboard: setting clear guidelines to your bid team 18
  • 19. Clear allocation of tasks and deadlines, instant status or progress 19
  • 20. Version control and comments maintained by XaitPorter 20
  • 21. The finished product: A high quality proposal with a consistent look and feel regardless of writer.
  • 22. Good luck running your virtual proposal teams! Graham Ablett Lina Gogos +44 (0)7710 981754 +47 9662 8737 ga@strategicproposals.com Lina.gogos@xait.com 22