SaaS AmCham SME Committee_022009

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On-Demand Software as a Service Application Service Provider Hosted Software Application

Hosted software services provided on-demand will grow 21 per cent to US$ 5bn next year (2009), according to analyst Gartner . Sales of Software as a Service (SaaS) in the enterprise market will continue to grow to US$ 11.5bn by 2011, says the report. SaaS Global Market Customers do not buy any software or hardware. The services are offered on a monthly subscription basis. The approach is very flexible as customers can start with a small set of functionalities and add more as they move along. A leading SaaS provider may charge US$ 65/ month & user.

[object Object],SaaS Global Market ‘ Ease of use, rapid deployment, limited up-front investment and a reduction in management responsibility all make SaaS a desirable alternative to on-premises software.’

Gartner defines SaaS as software that is owned, delivered and managed remotely by one or more providers. SaaS Global Market The model is gaining popularity in areas such as compliance, risk management, office administration, sales and service automation and procurement optimization.

How can SMEs use hosted business software solutions to their advantage? ,[object Object]

Monitor ,[object Object],Detailed visibility into variable costs lets you keep close watch on your expenditures. Real-time management of key financial data, including revenues and costs, helps you understand the impact on your margins. Key performance indicators on data such as inventory, orders, shipping, delivery, and fuel costs, put your business metrics at your fingertips. Real-time notifications appear automatically on your Dashboard when it's time to take action on a pressing business issue. Comparisons of budget to actual spending let you manage your costs proactively, rather than identify problems after the fact.

Streamline ,[object Object],Use a secure Web-based browser to give employees "anywhere, anytime" access, and reduce unnecessary driving time and office overhead. Achieve a true online business by managing every operation and process online. Shift the burden of costs by leveraging flexible business practices and cost-cutting tactics. Reduce headcount. As a hosted solution, hosted applications reduce the need for expensive IT resources. With integrated fulfillment, cross-channel sales and support, and simpler management tools, they offer the increased productivity that will reduce your need for costly staff.

Manage ,[object Object],Manage the entire quote-to-cash process in one integrated system. Once a sales inquiry is entered, you can directly convert it to a quote or sales order. You can also report on all inquiries for better, smarter follow-up. Drive purchasing costs savings to your bottom line. Fully automate the procure-to-pay cycle, saving time and money. Real-time visibility. View everything from stock levels and reorder points, to orders, shipments, returns, and expenses in real time. Supports your business, it doesn't define it. Tailor such hosted applications according to the roles, departments, and practices of your particular business. Reduce costs and IT complexity. Shift the burden of IT, including hardware, networks, and IT staff, to a world-class, secure data center.

Driver for Future SaaS Deployment

SaaS AmCham SME Committee_022009

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SaaS AmCham SME Committee_022009