What is this 'delight' thing? Is it possible to create it? In this talk, Ben 'squared' will explore what makes an experience truly delightful.
By Ben Tollady (@tollady) and Ben Rowe (@benhyphenrowe)
UX Designers, Thirst Studios.
10. RESEARCH AND ANALYSIS HELP
SHOW YOU THE WORKFLOWS,
USABILITY PRINCIPLES ENSURE IT’S
CLEAR AND INTUITIVE, BUT HOW
DO YOU GET TO DELIGHTFUL?
YOU’RE ON YOUR OWN THERE.
29. • What problems are our users trying to solve?
• What’s the job that they are trying to do?
• What pain-points are they experiencing?
• When are they feeling anxious or frustrated?
• What can we do to make their day just a bit
better?