Passed over for a promotion? Lose a big client? Made a costly mistake? We all mess up. The important thing is what happens next. In this webinar, learn how to recover—and thrive—when the unthinkable happens. Guest Speakers: Lorene Phillips, Senior Vice President, Reinsurance – International Casualty and Professional Lines, Sompo International and Mallun Yen, COO, Partner and Board Director, SaaStr.

1. The F-Word: Failure

2. #BeLeaderly
@Mallun @29_keys @SelenaRezvani @Jo_Miller

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5. The F-Word: Failure

6. Corporate Subscribers

7. Welcome

8. Selena Rezvani
Vice President of Consulting & Research,
Be Leaderly
• Consultant, speaker and author on
women and leadership.
• Seasoned human capital consultant,
using workplace culture assessments
to help corporate clients be more
inclusive and welcoming to women.
• Author of two leadership books for
professional women – Pushback: How
Smart Women Ask—and Stand Up—
for What They Want (Jossey-Bass,
2012) and The Next Generation of
Women Leaders (Praeger, 2009).

9. Jo Miller
CEO, Be Leaderly
• Dedicated to helping women around
the world advance into positions of
leadership and influence.
• Delivers more than 70 presentations
each year, for leadership conferences,
professional associations, and
corporate women’s networks.
• Founded Be Leaderly and this webinar
series to reach emerging women
leaders anywhere in the world.
Jo Miller

10. Lorene Phillips
Senior Vice President, Reinsurance –
International Casualty and Professional
Lines, Sompo International
• An international (Re)insurance
underwriting executive, corporate coach,
career strategist, motivational speaker
and author.
• Passionate about helping others to thrive
in the workplace.
• Holds a BA in Economics from Acadia
University. Chartered Insurer (UK) as
well as a qualified Executive and
Personal coach with The Coaching
Academy (UK).
• Happily married to husband Eugene with
three sons aged 22, 18 and 16.
• Author of the newly released books 29
Keys to Unlocking Your Faith at Work &
Win! and 29 Keys to Parenting & Win!
which she co-authored with her
husband.

11. Mallun Yen
COO, Co-founder & Board Director, SaaStr
Operating Partner, SaaStr Fund
• Public company officer, board director, founder,
innovator, investor and intellectual property
strategist.
• Has led organizations ranging from early stage
start-ups to Fortune 50 enterprises in creating and
launching novel products and businesses.
• Founder and/or Board Director of RPX (launch to
IPO in 3 years), KQED and ChIPsNetwork.org, the
global community for women in tech, law and
policy.
• Previous roles include Vice President of
Worldwide Intellectual Property and Deputy
General Counsel with Cisco Systems, Inc.
• Has two kids, aged 11 and 13. Enjoys running and
yoga.

12. “Isn’t it interesting that when others fail,
we tend to admire them for trying? Yet
when we fail, we beat ourselves up for
the very same thing.
Not only that, but isn’t it also amazing
how quickly we forgive and forget other
people’s mistakes and how long we hold
onto our own?”
— We See Others’ Failures as Courageous.
We See Our Own as Shameful. Why?
By Carl Richards, New York Times

13. What’s your philosophy
when it comes to failure?

14. “Failures or setbacks are merely part of
the journey of learning and growing.”
— Lorene Phillips

15. What’s your philosophy
when it comes to failure?

16. “As hard as it may be when you
are going through it, think of
failure as growth opportunities.
If you're not failing, you're not
growing.”
— Mallun Yen

17. Research Shows…
1. Trial-and-error problem-solving helps groups outperform those who make
fewer errors, particularly when transferring the skills learned to a new task.
2. Resilient people are distinctive in that they find positive meaning in negative
experiences.
3. In a stressful situation, by prompting yourself to reframe emotions –
considering what positive qualities you’ll bring to the situation, you give
yourself a greater sense of control.
4. Those with a learning mindset (a belief that human traits are malleable and
learnable), are significantly more likely to engage in goal oriented behaviors
and strategies linked to improved performance than those with a more fixed
mindset.
5. Suffering is shown to be a catalyst for growth, meaning & compassion; this is
especially true when we choose to view suffering in these ways.

18. Share an example of a time
early in your career when
you dealt with failure.
• Trust your gut.
• Always make sure that your
career goals are aligned with
your values... Be true to myself.
• Don’t be afraid to change
directions – you will be ok –
believe in yourself

19. Share an example of a time
early in your career when
you dealt with failure.
• When you want to just hide,
those are the best growth
opportunities
• Your biggest critics can become
your biggest cheerleaders
• Ask for feedback (and help).

20. Share an example of a time
later in your career when you
dealt with failure.
• Always be optimistic – as you
think so are you.
• Work hard but strategically build
your network. We cannot make
it on our own.
• Fail forward! Always learn from
your set-backs – be courageous
be resilient.

21. Share an example of a time
later in your career when you
dealt with failure.
• The Facebook view of life is not
real.
• Get over yourself – it’s usually
not only just about you.
• Sometimes a kick in the pants is
good to force you to explore
new opportunities.

22. “Success is not final, failure is not fatal:
It is the courage to continue that counts.”
— Unknown

23. How can I regain confidence
to get over "feeling like a
failure" after failing?
1. Identify what you did wrong or
could have done better.
2. Shift from a negative to a positive
mindset.
3. Aim to do at least one thing right as
soon as possible
4. Don’t take it personally.

24. How can you stay positive
in the face of multiple
failures?
1. Focus on what change you will
make or perspective you will gain.
2. Force yourself to get out there, go
to events, talk to people.
3. Seek out some of your biggest
supporters who are probably the
ones who will be most honest with
you.
4. If you’ve raised or taught kids,
think about it the way you would
look at it with them – it’s a growth
and learning opportunity that is a
gift in many ways.

25. How do you approach your
boss if you've messed up?
1. Advise your boss immediately
upon learning that you have made a
mistake. 2. Ask for help and fix it
right away.

26. These actions communicate
professional responsibility
and a desire to fix the problem
sooner than later.
Humility is also demonstrated
as you have to put aside your
ego/fear about what others
may think of you and instead
focus on what is best for your
team/company.
It takes confidence, courage
and integrity to do this.

27. How do you get your
organization to understand
the value of failure?

28. Psychological safety is
the key to high
performing teams.
The highest performing
teams make the most
mistakes. Because it's
safe to make mistakes.
Mistakes help you
learn and grow.

29. “Failure is a bruise, not a tattoo.”
— Jon Sinclair

30. If you do fail, what are some
ways to move forward?

31. Learn and
move on!
Focus on
what’s in your
control
Positive self-
care and work
life balance
People with a
positive
mindset
Make at least
one change
Don't
overthink it
Talk about it;
Embrace it
Get over
yourself

32. “Something needs to change, and it’s
not the part about how forgiving we
are of others’ failures.
What if we just extended ourselves
the same grace?”
— We See Others’ Failures as Courageous.
We See Our Own as Shameful. Why?
By Carl Richards, New York Times

33. Q&A
@Mallun @29_keys @SelenaRezvani @Jo_Miller

34. Poll: Next time you fail, what
will you do to move forward?

35. Recommended
• How to Turn Every Failure Into a
Success, by Sarah Chang
(Article)
• Born a Crime, by Trevor Noah
• PowerUp, by Magdalena Yesil
• What I Wish I Knew When I Was
20: A Crash Course on Making
Your Place in the World by Tina
Seelig

36. Closing Thought
Mallun Yen Lorene Phillips

37. Let’s stay in touch! Text
leaderly
to
444999
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38. How to Sponsor Others
Tuesday, August 21, 2018
• You don’t have to be an executive to be a
sponsor! Hear from sponsors and their
protégés about the power of sponsorship,
how it works, and what it takes to be an
effective sponsor.
Guest Speakers: Namrata Yadav, Anna
Ettin, and Monica Brunache with Bank of
America.

39. Discussion Questions
1. Think of a time when you failed, moved beyond
the failure, and thrived.
a. What was the situation?
b. What distinguished this experience from
others?
2. What is one risky opportunity at work that you
could pursue right now?
3. What will you do to navigate failure next time
you face it?