This document provides information about Kleenol Nigeria Limited, a commercial cleaning company. It discusses the company's experience in the industry, commitment to excellence and customer satisfaction. It outlines their vision to be the foremost cleaning company in Nigeria providing quality services to professional standards. It describes their various cleaning services including general office cleaning, industrial cleaning, carpet care, upholstery cleaning, hard floor care, and more. It also discusses their scope of work, style, and commitment to health and safety regulations.

1. Welcome to a cleaner worldWelcome to a cleaner world
KLEENOL NIGERIA LIMITED
www.kleenolng.comwww.kleenolng.com

2. WE ARE PROFESSIONALS INWE ARE PROFESSIONALS IN
COMMERCIAL CLEANINGCOMMERCIAL CLEANING
Our experience in the industry along with aOur experience in the industry along with a
commitment to excellence and customercommitment to excellence and customer
satisfaction has guaranteed the success of thesatisfaction has guaranteed the success of the
company over the years. This has been achievedcompany over the years. This has been achieved
through investments in manpower training andthrough investments in manpower training and
technology. Because we understand that successtechnology. Because we understand that success
in our business is dependent upon thein our business is dependent upon the
satisfaction of our customers, our entire worksatisfaction of our customers, our entire work
force is dedicated to providing our customers withforce is dedicated to providing our customers with
the best possible services.the best possible services.

3. OUR VISIONOUR VISION
► To be the foremostTo be the foremost
cleaning companycleaning company
in Nigeria providingin Nigeria providing
quality servicesquality services
that meet with thethat meet with the
highesthighest
professionalprofessional
standards andstandards and
global acceptance.global acceptance.

4. OUR MISSIONOUR MISSION
► To provide the mostTo provide the most
modern and costmodern and cost
effective solutions toeffective solutions to
our clients’ cleaningour clients’ cleaning
needs therebyneeds thereby
guaranteeing a workguaranteeing a work
environment that isenvironment that is
healthy and safe,healthy and safe,
enhancing our clients’enhancing our clients’
corporate image.corporate image.

5. ABOUT USABOUT US
KLEENOL NIGERIA LIMITED (KNL) is aKLEENOL NIGERIA LIMITED (KNL) is a
leading provider of cleaning service inleading provider of cleaning service in
NigeriaNigeria
Incorporated in 1987, KNL offers aIncorporated in 1987, KNL offers a
comprehensive programme and expertise oncomprehensive programme and expertise on
cleaning and maintenance unmatched in thecleaning and maintenance unmatched in the
cleaning industry. With its commitment tocleaning industry. With its commitment to
TOTAL QUALITY in all aspects of cleaningTOTAL QUALITY in all aspects of cleaning
and ancillary services, KNL provides a singleand ancillary services, KNL provides a single
source point for all cleaning needs.source point for all cleaning needs.
KNL is a corporate member of the CleaningKNL is a corporate member of the Cleaning
Practitioners Association of Nigeria. (CPAN)Practitioners Association of Nigeria. (CPAN)
and the International Sanitary Suppliesand the International Sanitary Supplies
Association (ISSA) of the USA. OurAssociation (ISSA) of the USA. Our
association with these bodies keeps usassociation with these bodies keeps us
abreast of development in the industry andabreast of development in the industry and
exposes us to the latest and the best inexposes us to the latest and the best in
cleaning equipments, techniques andcleaning equipments, techniques and
standards. This ensures that our customersstandards. This ensures that our customers
receive the utmost value that meets orreceive the utmost value that meets or
exceeds the most stringent standards ofexceeds the most stringent standards of
professionalism and environmental safety.professionalism and environmental safety.

6. OUR STYLEOUR STYLE
► KNL is not just another
cleaning company; it is
synonymous with
excellence. It is focused for
maximum performance
through the use of the latest
technology and popularly
branded products that have
consistently proved to be
the best in the cleaning
industry. Our style is to
provide our clients with
innovative techniques,
tailored to their needs, that
allow them to maximise the
benefits of contract
cleaning.

7. OUR SERVICES AREOUR SERVICES ARE
► GENERAL OFFICE & DOMESTIC CLEANINGGENERAL OFFICE & DOMESTIC CLEANING
► INDUSTRIAL CLEANINGINDUSTRIAL CLEANING
► CARPET CARE SERVICESCARPET CARE SERVICES
► UPHOSTERY CLEANINGUPHOSTERY CLEANING
► HARD FLOOR CAREHARD FLOOR CARE
► FLOOR RESTORATIONFLOOR RESTORATION
► RESTROOM CARERESTROOM CARE
► EXTERNAL / FAÇADE CLEANINGEXTERNAL / FAÇADE CLEANING
► RESIDENTIAL CLEANINGRESIDENTIAL CLEANING
► CAR WASH BAY INSTALLATION & AUTOMOBILECAR WASH BAY INSTALLATION & AUTOMOBILE
CLEANINGCLEANING
► AIR CRAFT INTERIOR & EXTERIOR CLEANINGAIR CRAFT INTERIOR & EXTERIOR CLEANING
► SLUDGE MANAGEMENT & OIL TANK CLEANINGSLUDGE MANAGEMENT & OIL TANK CLEANING
► FUMIGATION & PEST CONTROL SERVICESFUMIGATION & PEST CONTROL SERVICES

8. GENERAL OFFICE & DOMESTICGENERAL OFFICE & DOMESTIC
CLEANINGCLEANING
► Using state-of-the-art technology and equipment, we offerUsing state-of-the-art technology and equipment, we offer
perfect solutions to all cleaning problems. Be it the floors,perfect solutions to all cleaning problems. Be it the floors,
walls, ceiling, furniture, restroom or canteen, we create andwalls, ceiling, furniture, restroom or canteen, we create and
maintain a clean, safe, healthy and productive workmaintain a clean, safe, healthy and productive work
environment that improves the operational efficiency andenvironment that improves the operational efficiency and
profitability of our clients’ establishments.profitability of our clients’ establishments.

9. INDUSTRIAL CLEANINGINDUSTRIAL CLEANING
► We clean and degrease factories using specialtyWe clean and degrease factories using specialty
degreaser / cleaners fortified with builders and soildegreaser / cleaners fortified with builders and soil
solubilizers to remove tough grease and grimesolubilizers to remove tough grease and grime
easily leaving a fresh citrus fragrance.easily leaving a fresh citrus fragrance.

10. CARPET CARE SERVICESCARPET CARE SERVICES
► Our carpet care procedures incorporate encapsulation
technology formulae which act to surround or encapsulate
soils and dirt in carpets under treatment such that when the
carpets dry the encapsulated soil is easily removed through
vacuuming resulting in carpets that are cleaner and more
resistant to re-soiling. Our dry foam shampoo and steam
extraction systems deep clean and brighten carpets.
The encapsulation technology extends the life of the carpet
and improves indoor air quality.

11. UPHOLSTERY CLEANINGUPHOLSTERY CLEANING
► We treat upholstered furniture by sprayWe treat upholstered furniture by spray
extraction to achieve fibre-deep cleaning,extraction to achieve fibre-deep cleaning,
eliminate malodour and bacteria andeliminate malodour and bacteria and
restore the fabrics to their original colours.restore the fabrics to their original colours.

12. HARD FLOOR CAREHARD FLOOR CARE
► The hard floor surfaces most common in Nigeria areThe hard floor surfaces most common in Nigeria are
Marble, Granite,Marble, Granite,
Tiles - ceramic, rubber, clay etc.Tiles - ceramic, rubber, clay etc.
Terrazzo/Paladiana,Terrazzo/Paladiana,
Concrete.Concrete.
Our maintenance systems utilize floor care solutions thatOur maintenance systems utilize floor care solutions that
offer maximum performance and are environmentally safeoffer maximum performance and are environmentally safe
and user-friendly. Specific products achieve exceptionaland user-friendly. Specific products achieve exceptional
wet-look.wet-look.
Damaged stone floors are restored to their originalDamaged stone floors are restored to their original
appearance through a restoration process.appearance through a restoration process.

13. FLOOR RESTORATIONFLOOR RESTORATION
► We specialize in the restoration of damaged stone floorsWe specialize in the restoration of damaged stone floors
bringing them back to factory-like state through honing,bringing them back to factory-like state through honing,
grinding, polishing and crystallization. Sometimes, thegrinding, polishing and crystallization. Sometimes, the
resultant effect is a floor brighter and more resistant toresultant effect is a floor brighter and more resistant to
damage than when it was first laid.damage than when it was first laid.
► A protective barrier is applied to newly restored floors toA protective barrier is applied to newly restored floors to
prevent them from becoming permanently stained by juices,prevent them from becoming permanently stained by juices,
coffee, tea, oil, grease and other substances. This barrier,coffee, tea, oil, grease and other substances. This barrier,
known as impregnator, will seal the pores of the stoneknown as impregnator, will seal the pores of the stone
without blocking vapour transmission which can structurallywithout blocking vapour transmission which can structurally
damage the stone surface.damage the stone surface.

14. RESTROOM CARERESTROOM CARE
► Restrooms are first impression areas in everyRestrooms are first impression areas in every
facility; proper sanitation is therefore of utmostfacility; proper sanitation is therefore of utmost
importance. We use quality formulationsimportance. We use quality formulations
including disinfectant cleaners which are effectiveincluding disinfectant cleaners which are effective
against a wide range of bacteria and virusesagainst a wide range of bacteria and viruses
including HIV-1, HBV, HCV, HAV, C-Diff, TB andincluding HIV-1, HBV, HCV, HAV, C-Diff, TB and
pathogenic fungi and control cross-contaminationpathogenic fungi and control cross-contamination
of bacteria wherever they are used.of bacteria wherever they are used.

15. EXTERNAL / FAÇADEEXTERNAL / FAÇADE
CLEANINGCLEANING
► We have a special department for the cleaning of high riseWe have a special department for the cleaning of high rise
buildings, whatever the height, including windows fascias,buildings, whatever the height, including windows fascias,
claddings and curtain walls, marble and tile walls,claddings and curtain walls, marble and tile walls,
aluminium frames and sidings, signages and all forms ofaluminium frames and sidings, signages and all forms of
glass constructions.glass constructions.
► We adhere strictly to health and safety regulationsWe adhere strictly to health and safety regulations
employing the use of standard operational hoists and roofemploying the use of standard operational hoists and roof
suspension systems. Our riggers are well trained andsuspension systems. Our riggers are well trained and
motivated.motivated.

16. EXTERNAL / FAÇADEEXTERNAL / FAÇADE
CLEANINGCLEANING
► With our Tucker Pole System made of special aluminium,With our Tucker Pole System made of special aluminium,
unusually light and amazingly robust, one operator standingunusually light and amazingly robust, one operator standing
safely on the ground can wash windows up to 14 meters orsafely on the ground can wash windows up to 14 meters or
45feet high. With one or two additional people, we can45feet high. With one or two additional people, we can
extend the reach up to 25meters or 83feet.extend the reach up to 25meters or 83feet.
* We also offer the following add-on services:* We also offer the following add-on services:
* Restoration of damaged glass panes* Restoration of damaged glass panes
* Replacement of glass panes* Replacement of glass panes
* Silicone sealing* Silicone sealing
* Aluminium frame repairs* Aluminium frame repairs

17. RESIDENTIAL CLEANINGRESIDENTIAL CLEANING
► We handle post construction, janitorialWe handle post construction, janitorial
cleaning and pest control services for multicleaning and pest control services for multi
tenant residential buildings.tenant residential buildings.
► Our personnel are carefully selected andOur personnel are carefully selected and
checked before deployment to thesechecked before deployment to these
locations.locations.

18. CAR WASH BAY INSTALLATION &CAR WASH BAY INSTALLATION &
AUTOMOBILE CLEANINGAUTOMOBILE CLEANING
► We have a department dedicated to the cleaning of automobiles and theWe have a department dedicated to the cleaning of automobiles and the
installation of car wash Bays .This department is our Auto Division. Theinstallation of car wash Bays .This department is our Auto Division. The
Department offers two different types of services:Department offers two different types of services:
► Installation of Car wash bays which involves the design of the bays (i.e.Installation of Car wash bays which involves the design of the bays (i.e.
ramps, Water supply, drainage, access, building design, etc), supply oframps, Water supply, drainage, access, building design, etc), supply of
equipment and chemicals and training of personnel.equipment and chemicals and training of personnel.
► Developing Back-end income and customer satisfaction index (CSI) for carDeveloping Back-end income and customer satisfaction index (CSI) for car
dealerships (e.g. Honda, Mercedes, etc) through contract car violating. Ourdealerships (e.g. Honda, Mercedes, etc) through contract car violating. Our
servicesservices
► Leather and upholstery cleaning and conditioningLeather and upholstery cleaning and conditioning
► Interior deep cleaning (Including A/C vents etc)Interior deep cleaning (Including A/C vents etc)
► Diamond Stone Polishing of External Body pointDiamond Stone Polishing of External Body point

19. AIRCRAFT INTERIOR & EXTERIORAIRCRAFT INTERIOR & EXTERIOR
CLEANINGCLEANING
► Our services also extend to the aviation industryOur services also extend to the aviation industry
where specially trained personnel are dedicatedwhere specially trained personnel are dedicated
to cleaning airplanes and fumigating passengerto cleaning airplanes and fumigating passenger
cabins and cargo holds.cabins and cargo holds.
► Our tucker pole system enables us to clean theOur tucker pole system enables us to clean the
exterior of aircrafts without the use of ladders.exterior of aircrafts without the use of ladders.

20. SLUDGE MANAGEMENT & OIL TANKSLUDGE MANAGEMENT & OIL TANK
CLEANINGCLEANING
► We have been franchise d by Willacy Oil Services Ltd. Of the UnitedWe have been franchise d by Willacy Oil Services Ltd. Of the United
Kingdom for oil sludge management and oil tank cleaning. The systemKingdom for oil sludge management and oil tank cleaning. The system
utilises the sludge profiler for oil tanks (SPOT) which is based on sonarutilises the sludge profiler for oil tanks (SPOT) which is based on sonar
and accurately locates, maps and quantify the levels of sludge in floatingand accurately locates, maps and quantify the levels of sludge in floating
roof crude oil tanks while they are still in service. The mobile systemroof crude oil tanks while they are still in service. The mobile system
carries out surveys in one day and produces information which is used tocarries out surveys in one day and produces information which is used to
* accurately quantify and profile sludge in the bottom of floating roof* accurately quantify and profile sludge in the bottom of floating roof
crude oil tanks.crude oil tanks.
* help prioritise cleaning work* help prioritise cleaning work
* ensure safe roof landing can take place.* ensure safe roof landing can take place.
* enable side entry mixer running patterns to be monitored.* enable side entry mixer running patterns to be monitored.
► The system is intrinsically safe and eliminates man entry into confinedThe system is intrinsically safe and eliminates man entry into confined
spaces and the toxic impact of tank cleaning on the environment. Whilespaces and the toxic impact of tank cleaning on the environment. While
the emphasis remains on safety, the system can be tailored to meetthe emphasis remains on safety, the system can be tailored to meet
individual needs whether you simply need efficient tank cleaning or requireindividual needs whether you simply need efficient tank cleaning or require
tank cleaning, sludge separation and oil recovery.tank cleaning, sludge separation and oil recovery.

21. FUMIGATION & PEST CONTROLFUMIGATION & PEST CONTROL
SERVICESSERVICES
► We offer a wide range of specialist pest control
and fumigation services to industrial, commercial
and domestic consumers. For effective control of
infestation without harming the environment, we
select pesticides and rodenticides that are often
only dangerous to their targets but harmless to
humans, pets and plants.
► Our spray machines include knapsacks,
motorized sprayers and smoke foggers.

22. OUR SCOPE OF WORKOUR SCOPE OF WORK
► General cleaning of all office floorsGeneral cleaning of all office floors
► Dusting and cleaning of all common area furniture includingDusting and cleaning of all common area furniture including
waste receptacles, flower pots, shelves, photo-frames,waste receptacles, flower pots, shelves, photo-frames,
cabinets, etc.cabinets, etc.
► Emptying, washing and cleaning of waste bins with disinfectantEmptying, washing and cleaning of waste bins with disinfectant
chemicals.chemicals.
► General cleaning of all doors and windows.General cleaning of all doors and windows.
► General cleaning of all partitions and doorsGeneral cleaning of all partitions and doors
► General cleaning of all gadgets including light fittings, electricalGeneral cleaning of all gadgets including light fittings, electrical
switches, A/c vents etc.switches, A/c vents etc.
► Telephone sterilization.Telephone sterilization.
► Degreasing of car park, service and basement area, includingDegreasing of car park, service and basement area, including
the removal of tyre marks.the removal of tyre marks.
► General cleaning and disinfecting of all toilets including W.C.,General cleaning and disinfecting of all toilets including W.C.,
urine bowls, wash-hand basins, & showers.urine bowls, wash-hand basins, & showers.
► Washing of all wall finishing.Washing of all wall finishing.
► General cleaning of ceiling (removal of cobwebs).General cleaning of ceiling (removal of cobwebs).
► Washing and polishing of all granite floors.Washing and polishing of all granite floors.
► General cleaning of the compound, and surrounding.General cleaning of the compound, and surrounding.
► Carpet washing & shamponing.Carpet washing & shamponing.
► Solvent treatment of elevator doors to maintain aluminiumSolvent treatment of elevator doors to maintain aluminium
finish.finish.

23. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION
HARD FLOORS (VITRIED TILES).HARD FLOORS (VITRIED TILES).
All hard floors will be swept and scrubbed dailyAll hard floors will be swept and scrubbed daily
using dust control mop sweeper and autousing dust control mop sweeper and auto
scrubbers respectively. Non-polishable hardscrubbers respectively. Non-polishable hard
floors will be dry or wet moped daily whilefloors will be dry or wet moped daily while
polishable hard floors will be scrubbed andpolishable hard floors will be scrubbed and
polished as necessary. Our mops and moppolished as necessary. Our mops and mop
buckets are of international standards.buckets are of international standards.
Our scrubbing and polishing operations areOur scrubbing and polishing operations are
mechanized. Each machine wash ismechanized. Each machine wash is
accompanied by chemical treatment to removeaccompanied by chemical treatment to remove
old polish and stains as well as subdue bacteriaold polish and stains as well as subdue bacteria
and is followed by sealing (where necessary),and is followed by sealing (where necessary),
achieving the end result of a permanent glossachieving the end result of a permanent gloss
and healthy floor at all times.and healthy floor at all times.
PLEASE NOTE THAT STRONG ACID BASEDPLEASE NOTE THAT STRONG ACID BASED
CLEANING CHEMICALS ARE VERYCLEANING CHEMICALS ARE VERY
DESTRUCTIVE TO THE FLOORS. THEY CAUSEDESTRUCTIVE TO THE FLOORS. THEY CAUSE
THE TILE TO BLEACH, RESULTING IN ANTHE TILE TO BLEACH, RESULTING IN AN
UNEVEN COLOURED APPEARANCE.UNEVEN COLOURED APPEARANCE. See nextSee next
slide for our range of floor care chemicals &slide for our range of floor care chemicals &
Equipment.Equipment.
We rely on our expertise, our Tennant andWe rely on our expertise, our Tennant and
Power-flit scrubber/polishers and moppingPower-flit scrubber/polishers and mopping
equipment.equipment.

24. LIST OF CHEMICALSLIST OF CHEMICALS
► GRANITE STAR™GRANITE STAR™
Spray N' Buff Crystallizer Breakthrough chemical technology that allows you toSpray N' Buff Crystallizer Breakthrough chemical technology that allows you to
maintain granite as easily as spray buffing your floors. GRANITE STAR works onmaintain granite as easily as spray buffing your floors. GRANITE STAR works on
any polished granite surface, even black granite. GRANITE STAR brightens theany polished granite surface, even black granite. GRANITE STAR brightens the
color of granite, and reduces labor for polishing by a minimum of 40%.color of granite, and reduces labor for polishing by a minimum of 40%.
► GRPGRP
Granite Restoration Paste A fortified paste product that restores gloss to wornGranite Restoration Paste A fortified paste product that restores gloss to worn
polished granite. Removes light scratches from surface; does not produce harmfulpolished granite. Removes light scratches from surface; does not produce harmful
fumes. Designed for use with a weighted stone maintenance machine.fumes. Designed for use with a weighted stone maintenance machine.
► HURRICANEHURRICANE
Intensive Cleaner A stone specific, extra strength degreaser cleaner designed forIntensive Cleaner A stone specific, extra strength degreaser cleaner designed for
safe use on marble, granite, limestone and other stone surfaces. Effectivelysafe use on marble, granite, limestone and other stone surfaces. Effectively
removes grease, oil, dirt deposits and food stains. Tremendous cleaner.removes grease, oil, dirt deposits and food stains. Tremendous cleaner.
► LUMINAIRELUMINAIRE
High Performance Diamond Pads Heavy duty diamond pads for floor restoration /High Performance Diamond Pads Heavy duty diamond pads for floor restoration /
preparation for polishing. Available in the following grit sizes: #2305 Green / #50preparation for polishing. Available in the following grit sizes: #2305 Green / #50
#2306 Black / #120 #2307 Red / #220 #2308 Yellow / #400 #2309 White / #800#2306 Black / #120 #2307 Red / #220 #2308 Yellow / #400 #2309 White / #800
#2310 Blue / #1800#2310 Blue / #1800
► NEXT STEP™NEXT STEP™
Heavy Duty Industrial Degreaser Cleaner Superior degreaser cleaner with highHeavy Duty Industrial Degreaser Cleaner Superior degreaser cleaner with high
alkaline formula for the toughest grease and grime. Cuts through heavy build-up ofalkaline formula for the toughest grease and grime. Cuts through heavy build-up of
grease, grime and sludge easily. Free-rinsing and biodegradable.grease, grime and sludge easily. Free-rinsing and biodegradable.
► NATURE'S FORCENATURE'S FORCE
Bio-Enzymatic Drain Opener and Maintainer Made with highly selective freeBio-Enzymatic Drain Opener and Maintainer Made with highly selective free
enzymes, multi-strain live bacteria, biodegradable surfactants, penetrates, chelatingenzymes, multi-strain live bacteria, biodegradable surfactants, penetrates, chelating
agents and proprietary odor neutralizers. In many situations this product worksagents and proprietary odor neutralizers. In many situations this product works
faster than highly corrosive and toxic caustics, acids and solvents. Each gallonfaster than highly corrosive and toxic caustics, acids and solvents. Each gallon
contains over 100 billion bacteria.contains over 100 billion bacteria.
► SHIELD PLUS™SHIELD PLUS™
Carpet Protector Forms an invisible barrier to protect carpet fiber against dirt, stainsCarpet Protector Forms an invisible barrier to protect carpet fiber against dirt, stains
and spots. Incorporates our exclusive RESISTAN™ fiber protection technology.and spots. Incorporates our exclusive RESISTAN™ fiber protection technology.
Carpeting is easier to clean, extending carpet life. Water-based formula is non-Carpeting is easier to clean, extending carpet life. Water-based formula is non-
flammable, non-toxic and enhances anti-static properties. Can be applied to anyflammable, non-toxic and enhances anti-static properties. Can be applied to any
type of carpet.type of carpet.

25. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION
CARPETED FLOORS.CARPETED FLOORS.
We are aware of the difficulty encountered inWe are aware of the difficulty encountered in
carpet maintenance and proffer world classcarpet maintenance and proffer world class
solution to this attendant problem. The mostsolution to this attendant problem. The most
efficient method of vacuuming carpets is toefficient method of vacuuming carpets is to
employ the use of upright vacuums with rotaryemploy the use of upright vacuums with rotary
brushes. These brushes lift up the carpet pilesbrushes. These brushes lift up the carpet piles
and vacuum the in grained underlying soil.and vacuum the in grained underlying soil.
Upright vacuums are the only recommendedUpright vacuums are the only recommended
vacuums for commercial place vacuuming andvacuums for commercial place vacuuming and
the first step to carpet maintenance.the first step to carpet maintenance.
The carpets will be vacuumed as necessary withThe carpets will be vacuumed as necessary with
special attention paid to the traffic lanes usingspecial attention paid to the traffic lanes using
our Cleanfix & uppekha vacuum cleaners. Theyour Cleanfix & uppekha vacuum cleaners. They
will be shampooed annually or as necessarywill be shampooed annually or as necessary
applying one of our carpet care methodsapplying one of our carpet care methods
including crystallization, Soil adsorption and soilincluding crystallization, Soil adsorption and soil
extraction, using our professional systems. Seeextraction, using our professional systems. See
Carpet care attachment for more on our carpetCarpet care attachment for more on our carpet
care operations.care operations.
They shall be dry cleaned using our DRYThey shall be dry cleaned using our DRY
EXTRACTION SYSTEM as mentioned in theEXTRACTION SYSTEM as mentioned in the
‘carpet care’ appendix.‘carpet care’ appendix.

26. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION
ENTRANCE, CORRIDOR AND RECEPTIONENTRANCE, CORRIDOR AND RECEPTION
AREA.AREA.
Our first step is to install dust control mats at the entranceOur first step is to install dust control mats at the entrance
and other strategic points of the building. This will reduce theand other strategic points of the building. This will reduce the
amount of soil and dirt tracked into the building considerablyamount of soil and dirt tracked into the building considerably
(about 70% efficiency). This is the first and most significant(about 70% efficiency). This is the first and most significant
step in reducing the problems currently encountered on thestep in reducing the problems currently encountered on the
maintenance of the granite floors, and prolong the life of themaintenance of the granite floors, and prolong the life of the
floors of the complex. Attached (see matting systems) is afloors of the complex. Attached (see matting systems) is a
sample placement diagram for a factory complex. We will besample placement diagram for a factory complex. We will be
pleased to draw up a diagram customised to suit yourpleased to draw up a diagram customised to suit your
building.building.
The area will be given special attention and monitoredThe area will be given special attention and monitored
continuously to ensure that it is free of dirt and earth. 90cmcontinuously to ensure that it is free of dirt and earth. 90cm
Dust beaters (mop sweepers) along with our zing dust controlDust beaters (mop sweepers) along with our zing dust control
chemical specifically designed for large area sweeping andchemical specifically designed for large area sweeping and
soil removal will be employed. Again, this will considerablysoil removal will be employed. Again, this will considerably
reduce labour time. The glass doors will be cleaned daily andreduce labour time. The glass doors will be cleaned daily and
also monitored continuously to remove finger prints.also monitored continuously to remove finger prints.
The floor will be cleaned and machine-buffed daily using ourThe floor will be cleaned and machine-buffed daily using our
automatic scrubbers. Special attention will be paid to themautomatic scrubbers. Special attention will be paid to them
during the wet season when soil and water are transferredduring the wet season when soil and water are transferred
unto floors from shoes. The specification of the mats requiredunto floors from shoes. The specification of the mats required
for rainy periods will also go a long way in achieving the setfor rainy periods will also go a long way in achieving the set
objective when the rains are around.objective when the rains are around.

27. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION
FURNITURE, EQUIPMENTS ANDFURNITURE, EQUIPMENTS AND
FITTINGS.FITTINGS.
All tables, desk, and other furniture including leatherAll tables, desk, and other furniture including leather
covered upholstered furniture, cabinets, shelves,covered upholstered furniture, cabinets, shelves,
bookcases, picture frame, typewriters etc. will bebookcases, picture frame, typewriters etc. will be
cleaned and shone weekly using appropriatecleaned and shone weekly using appropriate
formulations. Waste paper bins and ashtrays will beformulations. Waste paper bins and ashtrays will be
emptied regularly and litter taken to an appointedemptied regularly and litter taken to an appointed
place, seams and edges of upholstered furniture willplace, seams and edges of upholstered furniture will
be vacuumed weekly.be vacuumed weekly.
We hope to use the range of furniture polish, microWe hope to use the range of furniture polish, micro
fibre dusters and vacuum machines for this purpose.fibre dusters and vacuum machines for this purpose.
TELEPHONE SETS.TELEPHONE SETS.
All telephones will be cleaned and sterilizedAll telephones will be cleaned and sterilized
weekly using impregnated dust cloth with aweekly using impregnated dust cloth with a
mixture of light disinfectant and ethanol.mixture of light disinfectant and ethanol.

28. WINDOWS, DOORS AND OTHER WORKS.WINDOWS, DOORS AND OTHER WORKS.
All glass doors will be cleaned daily while glass windows andAll glass doors will be cleaned daily while glass windows and
partitions are cleaned as necessary using appropriate cleaningpartitions are cleaned as necessary using appropriate cleaning
solution and our special squeegees and window wash applicators.solution and our special squeegees and window wash applicators.
All window ledges will be dusted and cleaned daily. SpecialAll window ledges will be dusted and cleaned daily. Special
telescopic poles will be employed in reaching high and obscuretelescopic poles will be employed in reaching high and obscure
areas. Glass doors and finger prints will be spot-cleaned daily toareas. Glass doors and finger prints will be spot-cleaned daily to
remove finger marks.remove finger marks.
TOILETS AND CLOCKROOMS.TOILETS AND CLOCKROOMS.
All toilet floors and fitting including basins, urinals an bowls willAll toilet floors and fitting including basins, urinals an bowls will
be washed and sanitized daily using germicidal disinfectant andbe washed and sanitized daily using germicidal disinfectant and
deodorizers. All toilets will be visited and checked routinely todeodorizers. All toilets will be visited and checked routinely to
clean any mess and restore them to state of cleanliness. Theclean any mess and restore them to state of cleanliness. The
mirrors will be wiped clean and glass cleaner applied whenmirrors will be wiped clean and glass cleaner applied when
necessary. A copy of our Toilet Hourly Check Form is attached innecessary. A copy of our Toilet Hourly Check Form is attached in
the QUALITY CONTROL SECTION of this proposal.the QUALITY CONTROL SECTION of this proposal.
All restroom fittings including metal ware and accessories willAll restroom fittings including metal ware and accessories will
also be polished and wiped clean and consumable items like toiletalso be polished and wiped clean and consumable items like toilet
rolls and liquid soap replenished as necessary. Wall tiles, mirrorsrolls and liquid soap replenished as necessary. Wall tiles, mirrors
and floors will be scrubbed and cleaned. The restrooms will beand floors will be scrubbed and cleaned. The restrooms will be
deep cleaned and disinfected daily. The toilet seats (top &deep cleaned and disinfected daily. The toilet seats (top &
bottom), outer parts of the bowls, inner ring and tank will bebottom), outer parts of the bowls, inner ring and tank will be
cleaned daily. Cubicle doors and walls will also be cleaned andcleaned daily. Cubicle doors and walls will also be cleaned and
disinfected.disinfected.
NOTE: ALL TOOLS & EQUIPMENT FOR RESTROOMS WILL BENOTE: ALL TOOLS & EQUIPMENT FOR RESTROOMS WILL BE
COLOUR CODED AND NOT EMPLOYED IN ANY OTHER AREACOLOUR CODED AND NOT EMPLOYED IN ANY OTHER AREA
OF THE BUILDING.OF THE BUILDING.
OUR WORK DESCRIPTIONOUR WORK DESCRIPTION

29. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION
GRILLES LIGHT FITTINGS AND AIR CONDITIONING.GRILLES LIGHT FITTINGS AND AIR CONDITIONING.
All light fittings will be dusted and cleaned daily and damp-wiped in situ monthly. All movable lightAll light fittings will be dusted and cleaned daily and damp-wiped in situ monthly. All movable light
fittings will be removed and washed quarterly or as the need arises.fittings will be removed and washed quarterly or as the need arises.
CEILING AND INTERIOR WALLS.CEILING AND INTERIOR WALLS.
The lift lobbies and reception high reach areas will be cleaned daily and walls dusted and washedThe lift lobbies and reception high reach areas will be cleaned daily and walls dusted and washed
as necessary. Cobwebs will be removed on a weekly basis, using telescopic poles (12m), superas necessary. Cobwebs will be removed on a weekly basis, using telescopic poles (12m), super
lift high level access equipment and mobile scaffolding.lift high level access equipment and mobile scaffolding.
THE LIFT LOBBIES.THE LIFT LOBBIES.
The lift lobbies will be cleaned daily and walls dusted and washed as necessary. Matting systemsThe lift lobbies will be cleaned daily and walls dusted and washed as necessary. Matting systems
should be placed in front of the lift on all lobbies.should be placed in front of the lift on all lobbies.
SPILLAGES.SPILLAGES.
All spillage (water, tea, drinks and others) will be cleaned as they occur provided that we areAll spillage (water, tea, drinks and others) will be cleaned as they occur provided that we are
informed. This is advisable especially in respect of carpet in order to prevent stains and safetyinformed. This is advisable especially in respect of carpet in order to prevent stains and safety
standards (slip prevention) in the case of hard floors.standards (slip prevention) in the case of hard floors.
THE STAIRWAYS AND LANDINGS.THE STAIRWAYS AND LANDINGS.
The stairways and landing will be swept as often as necessary per day and balustrades andThe stairways and landing will be swept as often as necessary per day and balustrades and
handrails dusted and polished. They will be machine washed, polished and given anti-bacterialhandrails dusted and polished. They will be machine washed, polished and given anti-bacterial
treatment.treatment.
PLANT ROOMS, GUTTERS AND THE GENERALPLANT ROOMS, GUTTERS AND THE GENERAL
COMPOUND.COMPOUND.
These will be cleaned daily and given anti-bacterial treatment weekly. This area will be degreasedThese will be cleaned daily and given anti-bacterial treatment weekly. This area will be degreased
on a weekly/monthly basis or as mutually scheduled using our pressure washers and wet vacuumon a weekly/monthly basis or as mutually scheduled using our pressure washers and wet vacuum
machines (plastic tank) along with floor squeegees.machines (plastic tank) along with floor squeegees.
HIGH CLEANING.HIGH CLEANING.
All surfaces above three metres or which cannot be reached while standing on the floor (e.g. highAll surfaces above three metres or which cannot be reached while standing on the floor (e.g. high
walls & lighting) shall be cleaned monthly using appropriate ladder or our special Super Liftwalls & lighting) shall be cleaned monthly using appropriate ladder or our special Super Lift
Personnel aerial work platform.Personnel aerial work platform.
CAR PARK CLEANING.CAR PARK CLEANING.
This shall be done on a regular basis or as the need arises. We will employ the use of pressureThis shall be done on a regular basis or as the need arises. We will employ the use of pressure
washers for this operationwashers for this operation

30. EQUIPMENT BACKUPEQUIPMENT BACKUP
We possess a large stock ofWe possess a large stock of
equipment for any magnitude ofequipment for any magnitude of
work and for back up, should inwork and for back up, should in
case there is a malfunction on thecase there is a malfunction on the
job. Our stock level of back upjob. Our stock level of back up
equipment is approximately 200equipment is approximately 200
units of a combination of the variousunits of a combination of the various
types of equipment required for thetypes of equipment required for the
cleaning at your facility. Ourcleaning at your facility. Our
response time to site supervisorresponse time to site supervisor
complaints has therefore improvedcomplaints has therefore improved
to within 1 hour of the equipmentto within 1 hour of the equipment
complaint. In addition, we have acomplaint. In addition, we have a
fullyfully

31. OUR ORGANISATION CHARTOUR ORGANISATION CHART

32. OUR STAFF TRAININGOUR STAFF TRAINING
TRAINING.TRAINING.
PRE-ASSIGNMENT TRAININGPRE-ASSIGNMENT TRAINING
Within thirty (30) days after first assignment of the cleaningWithin thirty (30) days after first assignment of the cleaning
personnel we will, at own expense, certify in writing to you that suchpersonnel we will, at own expense, certify in writing to you that such
personnel has received the following basic training. Please note thatpersonnel has received the following basic training. Please note that
this is in addition to previous trainings they have been exposed tothis is in addition to previous trainings they have been exposed to
before their transfer to the facility. Every location has it’s peculiaritybefore their transfer to the facility. Every location has it’s peculiarity
thus custom designed refresher courses will be conducted based onthus custom designed refresher courses will be conducted based on
the specifications/requirement of each location. Some of the coursesthe specifications/requirement of each location. Some of the courses
will include:will include:
General orientation on conduct and attitude on and towards the jobGeneral orientation on conduct and attitude on and towards the job
Specific duties of the individualSpecific duties of the individual
DisciplineDiscipline
Handling and disposal of hazardous wastes.Handling and disposal of hazardous wastes.
Health Safety and Environment.Health Safety and Environment.
PERIODIC TRAININGPERIODIC TRAINING
Our personnel shall undergo periodic in-service training (at least 16Our personnel shall undergo periodic in-service training (at least 16
hours per year) especially on industry best practices for facilityhours per year) especially on industry best practices for facility
cleaning and janitorial services. The detail of such training shall becleaning and janitorial services. The detail of such training shall be
notified and communicated to your designated representative whonotified and communicated to your designated representative who
shall confirm the appropriateness or otherwise of such training.shall confirm the appropriateness or otherwise of such training.

33. HSE MEETINGS SHEDULEHSE MEETINGS SHEDULE
► HSE PLAN MEETINGS DATESHSE PLAN MEETINGS DATES
MONTH DATE TOPICSMONTH DATE TOPICS
JANUARY EVERY 2ND SATURDAY HAZARD IN CLEANINGJANUARY EVERY 2ND SATURDAY HAZARD IN CLEANING
FEBRUARYFEBRUARY AS ABOVEAS ABOVE PERSONAL HYGIENE IN CLEANING INDUSTRY.PERSONAL HYGIENE IN CLEANING INDUSTRY.
MARCHMARCH AS ABOVE EQUIPMENT HANDLING & MAINTENANCEAS ABOVE EQUIPMENT HANDLING & MAINTENANCE
APRILAPRIL AS ABOVE INTERPERSONAL RELATIONSHIPAS ABOVE INTERPERSONAL RELATIONSHIP
MAYMAY AS ABOVE ENVIRONMENTAL SANITATIONAS ABOVE ENVIRONMENTAL SANITATION
JUNEJUNE AS ABOVE HOUSE KEEPINGAS ABOVE HOUSE KEEPING
JULYJULY AS ABOVE CHEMICAL HANDLINGAS ABOVE CHEMICAL HANDLING
AUGUSTAUGUST AS ABOVE FIRE DRILLING.AS ABOVE FIRE DRILLING.
SEPTEMBERSEPTEMBER AS ABOVE OPEN DISCUSSION & PEP TALKAS ABOVE OPEN DISCUSSION & PEP TALK
OCTOBEROCTOBER AS ABOVE WASTE MANAGEMENTAS ABOVE WASTE MANAGEMENT
NOVEMBERNOVEMBER AS ABOVE CONTROL OF HAZARDSAS ABOVE CONTROL OF HAZARDS
DECEMBERDECEMBER 2ND SATURDAY CARPETS/TOILET MAINTENANCE2ND SATURDAY CARPETS/TOILET MAINTENANCE

34. OUR KEY PERSONNELOUR KEY PERSONNEL
► 1.1. Chief E. O. A. Ajibodu: Chief Executive OfficerChief E. O. A. Ajibodu: Chief Executive Officer
A telecoms technologist by training. Served for 28years in the Telecommunications Division of the defunt Posts &A telecoms technologist by training. Served for 28years in the Telecommunications Division of the defunt Posts &
Telecommunicatios Department . He is the founder of the company and has had over 25years experience in the industry.Telecommunicatios Department . He is the founder of the company and has had over 25years experience in the industry.
Oversees all operations of the company from the Lagos Head Office. He is a member of the Contract Cleaning andOversees all operations of the company from the Lagos Head Office. He is a member of the Contract Cleaning and
Maintenance Association, UK, and has been certified by PROCHEM as proficient in cleaning and maintenanceMaintenance Association, UK, and has been certified by PROCHEM as proficient in cleaning and maintenance
technology. Also holds a diploma in Business Management form the University of Ife (now Obafemi Awolowo University).technology. Also holds a diploma in Business Management form the University of Ife (now Obafemi Awolowo University).
Served for 4years in INEC as Resident Electoral Commissioner for Bauchi and Ondo States.Served for 4years in INEC as Resident Electoral Commissioner for Bauchi and Ondo States.
► 2.2. Chief (Mrs.) M. O. Ajibodu:Chief (Mrs.) M. O. Ajibodu: Executive Director (Finance).Executive Director (Finance).
An accountant by training and co-founder of the company. Has had approximately 20years active experience in theAn accountant by training and co-founder of the company. Has had approximately 20years active experience in the
industry. Served for over 10years with Unilever Nig. Plc. She is in charge of financial management. She also overseesindustry. Served for over 10years with Unilever Nig. Plc. She is in charge of financial management. She also oversees
the procurement process of the company.the procurement process of the company.
► 3.3. Mr. Olumide Ajibodu: General ManagerMr. Olumide Ajibodu: General Manager
A biochemist. A member of the International Facility Managers Association, he is responsible for the smooth running ofA biochemist. A member of the International Facility Managers Association, he is responsible for the smooth running of
all projects and operations of the company. Worked with various cleaning firms in the UK and USA. Has over 18yearsall projects and operations of the company. Worked with various cleaning firms in the UK and USA. Has over 18years
experience in the industry and has attended various courses. He also oversees the business development departmentexperience in the industry and has attended various courses. He also oversees the business development department
of the company.of the company.
► 4.4. Mr. Sunday Odusina: Corporate Affairs ManagerMr. Sunday Odusina: Corporate Affairs Manager
An accountant by training. Heads the accounts department and is responsible for strategic planning. Has had overAn accountant by training. Heads the accounts department and is responsible for strategic planning. Has had over
14years experience in the industry.14years experience in the industry.
► 5.5. Mr. Chris Osueke: Operations ManagerMr. Chris Osueke: Operations Manager
An electrical engineer by training. Has had over 14years active experience in the industry. He oversees the dailyAn electrical engineer by training. Has had over 14years active experience in the industry. He oversees the daily
cleaning operations of the Abuja branch. He is very proficient in office and commercial cleaning techniques as well ascleaning operations of the Abuja branch. He is very proficient in office and commercial cleaning techniques as well as
floor restoration/maintenance systems. He has served with the FCDA and Julius Berger.floor restoration/maintenance systems. He has served with the FCDA and Julius Berger.
He is also responsible for the co-ordination of operations personnel (Janitors) along with the personnel manager. HeHe is also responsible for the co-ordination of operations personnel (Janitors) along with the personnel manager. He
attended various courses in cleaning practices and procedures.attended various courses in cleaning practices and procedures.
► 6.6. Mr. Idris Danjuma: Client Services ManagerMr. Idris Danjuma: Client Services Manager
An administrator by training. He has over 10years experience in the industry. He worked with building constructionAn administrator by training. He has over 10years experience in the industry. He worked with building construction
forms like Stabilini Vinsinoni, Strabag, etc. He is also very proficient in cleaning and building maintenance technology.forms like Stabilini Vinsinoni, Strabag, etc. He is also very proficient in cleaning and building maintenance technology.
He is responsible for liaising with clients and finding new ones. Has attended various courses in marketing and cleaningHe is responsible for liaising with clients and finding new ones. Has attended various courses in marketing and cleaning
techniques. He also doubles with the training officer to develop the skills of cleaning personnel.techniques. He also doubles with the training officer to develop the skills of cleaning personnel.

35. NOW YOU AND USNOW YOU AND US
► Over the years, many clientsOver the years, many clients
have turned to us for ourhave turned to us for our
expertise in solving theexpertise in solving the
toughest cleaning andtoughest cleaning and
maintenance problems. Ourmaintenance problems. Our
response has alwaysresponse has always
projected our tradition ofprojected our tradition of
excellence, a tradition ofexcellence, a tradition of
quality and a tradition ofquality and a tradition of
service. We strive to provideservice. We strive to provide
the highest level of customerthe highest level of customer
satisfaction that help keepsatisfaction that help keep
our clients business runningour clients business running
smoothly.smoothly.
► We thank you for thisWe thank you for this
opportunity we have had toopportunity we have had to
present ourselves and ourpresent ourselves and our
services to you and lookservices to you and look
forward, eagerly, to placingforward, eagerly, to placing
our expertise at your disposal.our expertise at your disposal.

36. WEB & EMAILSWEB & EMAILS
►Feel free to check our website:Feel free to check our website:
WWW.KLEENOLNG.COMWWW.KLEENOLNG.COM
►You can also email us on theYou can also email us on the
followingfollowing
kleenolnigeria@yahoo.comkleenolnigeria@yahoo.com
kleenol@yahoo.co.ukkleenol@yahoo.co.uk
kleenolnig@yahoo.comkleenolnig@yahoo.com

37. GEOGRAPHICAL COVERAGEGEOGRAPHICAL COVERAGE
► Kleenol Nigeria Limited has offices in the three geopolitical zones of theKleenol Nigeria Limited has offices in the three geopolitical zones of the
company i.e.company i.e.
► 1.1. LagosLagos
► 2.2. AbujaAbuja
► 3.3. Port-HarcourtPort-Harcourt
► Our strongest geographical location is Lagos. This, most probably is due to theOur strongest geographical location is Lagos. This, most probably is due to the
fact that our head office is located in Lagos. Our other offices are rated asfact that our head office is located in Lagos. Our other offices are rated as
follows in the order of strength:follows in the order of strength:
► AbujaAbuja
► Port-HarcourtPort-Harcourt
► KadunaKaduna
► EnuguEnugu
► IbadanIbadan
► IlorinIlorin

38. QUALITY CONTROLQUALITY CONTROL► Our first line of attack in good quality control is personnel selection. Its simple-GoodOur first line of attack in good quality control is personnel selection. Its simple-Good
quality personnel deliver good quality service. Special check-list forms are also beingquality personnel deliver good quality service. Special check-list forms are also being
employed to ensure quality service delivery. In additionemployed to ensure quality service delivery. In addition,, we assign contract managerswe assign contract managers
to all our client locations. They make unannounced site visits and make reports to theirto all our client locations. They make unannounced site visits and make reports to their
department head.department head.
►
A separate quality audit team also makes bi-monthly inspections to all locationsA separate quality audit team also makes bi-monthly inspections to all locations..
Quarterly customer feed-back forms are distributed among all client reps to get a first-Quarterly customer feed-back forms are distributed among all client reps to get a first-
hand impression of our service delivery quality.hand impression of our service delivery quality.
► quality control processes.quality control processes.
► These controls are carried out all the time at various levels. Please see below:These controls are carried out all the time at various levels. Please see below:
►
► 1.1. Site SupervisorsSite Supervisors -- DailyDaily
► 2.2. Operations OfficersOperations Officers -- WeeklyWeekly
► 3.3. Contract managersContract managers -- MonthMonth
►
4.4. AuditorsAuditors -- Bi-monthlyBi-monthly
► 5.5. Client AssessmentClient Assessment -- QuarterlyQuarterly
► Forms and reports are filled to confirm that these checks have been done.Forms and reports are filled to confirm that these checks have been done.

39. OPERATIONAL PLANOPERATIONAL PLAN
ITEM ADVANTAGE
Effective Cleaning Our years of experience and wealth of technical knowledge in the industry, 100%
management commitment to quality, implementation of constant training through the
establishment of a fully equipped training school, effective quality control and audit
processes, unrivalled technical knowledge of our tools, equipment and chemicals.
Monitor Spend Patterns We believe in the strength of numbers so we purchase in bulk and stock up for our
projects. We also have a well structured import department that ensures the constant
availability of foreign inputs of our operations. Since we buy straight from the
manufacturer we enjoy some level of safe market predictions. Fixed price contract
periods (e.g. 2-4 years): we are willing to enter into such arrangements with the bank.
We also adopt planned preventive maintenance techniques in all our operations. The
use of the right man, tool, equipment, chemical, etc, goes a long way in preventing
damage to bank property hence assisting in the monitoring of spend patterns.
Cost Drivers Our spread and client capacity (volume business) has afforded us the opportunity to
keep cost drivers as minimal as possible since we enjoy huge discounts based on
volume purchases and storage.
Market Developments Our membership of various bodies eg IFMA ( International Facility Managers
Association), ISSA (International Sanitary Suppliers Association), CPAN (Cleaning
Practitioners Association of Nigeria), CMI (Cleaning Maintenance Institute) keeps us
abreast of the latest developments in the industry as they unfold. We will be pleased to
relate this to you on a constant basis.

40. CUSTOMER SERVICE &CUSTOMER SERVICE &
COMMUNICATIONCOMMUNICATION
► All customer complaints, as a rule, will be treated within 24All customer complaints, as a rule, will be treated within 24
hours from when the complaint is made. The complaint ishours from when the complaint is made. The complaint is
documented and treated with monitoring from the chiefdocumented and treated with monitoring from the chief
operations officer and tracked back to the complaint sourceoperations officer and tracked back to the complaint source
through personal visits and meetings/emails. The contractthrough personal visits and meetings/emails. The contract
manager will confirm the successful handling of suchmanager will confirm the successful handling of such
complaint from the client representative. This process willcomplaint from the client representative. This process will
then be closed-out and filed appropriately.then be closed-out and filed appropriately.
► Customer Feed back Questionnaires are sent out to clientCustomer Feed back Questionnaires are sent out to client
representatives on a quarterly basis. This is in addition torepresentatives on a quarterly basis. This is in addition to
the frequent visits made by our inspectors and monthlythe frequent visits made by our inspectors and monthly
audits carried out. On each occasion we will meet with theaudits carried out. On each occasion we will meet with the
client rep. for feed back.client rep. for feed back.

41. OPERATIONSOPERATIONS
IMPLEMENTATION PLANIMPLEMENTATION PLAN
► Our Client can implement a cleaning solution toOur Client can implement a cleaning solution to
achieve lowest cost whilstachieve lowest cost whilst
► Improving on service quality by:Improving on service quality by:
► Engaging in volume requests for servicesEngaging in volume requests for services
► Opting for technology driven cleaning operationsOpting for technology driven cleaning operations
► Outsourcing the total facility management of theOutsourcing the total facility management of the
complexcomplex

42. OPERATIONS IMPLEMENTATIONOPERATIONS IMPLEMENTATION
PLANPLAN
DESCRIPTION IMPLEMENTATION PLAN MILESTONE
RESTROOMS The use of checklist form, more frequent
inspection and the use of enzymatic cleaner
disinfectants that last longer than our
conventional chemicals
Self cleanable restrooms due to the use of
enzymatic disinfectants.
FLOORS Partial incorporation of periodic
maintenance to our daily schedules
Greatly enhanced floor finish
SURROUNDINGS The use of proper equipments will reduce
down time resulting from frequent trips to
off load debris collected. Using big span
sweepers and large volume collect bins will
help. Mechanical pickers for leave
droppings will be employed.
More effective cleaning
STORAGE ROOMS, LUNCH ROOMS
AND OTHER LOCATIONS
Using microfiber glass wipes will ensure
clean glasses at one swipe. Mechanical mop
buckets and large span mops will do same
also.
Faster cleaning time thus allowing for
personnel to move to other duties without
adding extra time
STAFF ORGANIZATION There will be a reduction in staff input due
to improved technology
More effective cleaning due to a non
reliance on human errors.
EQUIPMENT Newer equipments will achieve better
standards with reduced effort
There is a reduction in man hours for
specific tasks
SUPERVISION Training will be increased by more than
double the double the hours
Improved performance