Enviar pesquisa
Carregar
Service design_20191227
•
0 gostou
•
223 visualizações
Winny Wang
Seguir
The handout of the service design course. Sevice Blueprint
Leia menos
Leia mais
Design
Denunciar
Compartilhar
Denunciar
Compartilhar
1 de 13
Recomendados
The handout of the service design course. Final report
Service design_20200103
Service design_20200103
Winny Wang
The handout of the service design course.
Service design 20211015
Service design 20211015
Winny Wang
The handout of the service design course.
service design 20211119
service design 20211119
Winny Wang
The handout of the service design course.
service design 20211112
service design 20211112
Winny Wang
The handout of the service design course.
service design 20211217
service design 20211217
Winny Wang
The handout of the service design course.
Service design 20211008
Service design 20211008
Winny Wang
The handout of the service design course.
service design 20211029
service design 20211029
Winny Wang
The handout of the service design course.
service design 20211203
service design 20211203
Winny Wang
Recomendados
The handout of the service design course. Final report
Service design_20200103
Service design_20200103
Winny Wang
The handout of the service design course.
Service design 20211015
Service design 20211015
Winny Wang
The handout of the service design course.
service design 20211119
service design 20211119
Winny Wang
The handout of the service design course.
service design 20211112
service design 20211112
Winny Wang
The handout of the service design course.
service design 20211217
service design 20211217
Winny Wang
The handout of the service design course.
Service design 20211008
Service design 20211008
Winny Wang
The handout of the service design course.
service design 20211029
service design 20211029
Winny Wang
The handout of the service design course.
service design 20211203
service design 20211203
Winny Wang
The handout of the service design course.
service design 20211105
service design 20211105
Winny Wang
The handout of the service design course.
service design 20220113
service design 20220113
Winny Wang
The handout of the service design course.
Service design_20191005
Service design_20191005
Winny Wang
The handout of the service design course. Business Model Canvas
Service design_20191220
Service design_20191220
Winny Wang
The handout of the service design course.
service design 20211210
service design 20211210
Winny Wang
The handout of the service design course. Field study
Service design 20200925
Service design 20200925
Winny Wang
The handout of the service design course.
Service design 20211022
Service design 20211022
Winny Wang
The handout of the service design course. Jobs to be done Stockholder Map Concept evolution
Service design_20191213
Service design_20191213
Winny Wang
The handout of the service design course. Inno-Matrix Concepts analysis
Service design_20191115
Service design_20191115
Winny Wang
The handout of the service design course. Customer Journey Map Insight Report Inno-Matrix
Service design_20191108
Service design_20191108
Winny Wang
The handout of the service design course. Laddering Cool Hunting
Service design_20191025
Service design_20191025
Winny Wang
The handout of the service design course.
service design 20211224
service design 20211224
Winny Wang
The handout of the service design course.
service design 20211126
service design 20211126
Winny Wang
The handout of the design method course. Design Mindset Design Tools
Design Method_20190605
Design Method_20190605
Winny Wang
ppt
02 商务ppt的构思步骤
02 商务ppt的构思步骤
oldtaotao
The handout of the design method & skill course.
Design Method & Skill_20211217
Design Method & Skill_20211217
Winny Wang
The handout of the service design course. Introduce the course. What's the service design. The reference of the course.
Service design 20200918
Service design 20200918
Winny Wang
在地經驗服務設計
在地經驗服務設計
Didier Lin
The handout of the Financial Innovation course.
financial innovation_20210504
financial innovation_20210504
Winny Wang
The handout of user experience.
User Experience 20211111
User Experience 20211111
Winny Wang
提供演講者準備要變成講師的一些簡報技巧
簡報規劃與技巧
簡報規劃與技巧
基欽 劉
商業模式創新講座 120406
商業模式創新講座 120406
CPCRDI
Mais conteúdo relacionado
Mais procurados
The handout of the service design course.
service design 20211105
service design 20211105
Winny Wang
The handout of the service design course.
service design 20220113
service design 20220113
Winny Wang
The handout of the service design course.
Service design_20191005
Service design_20191005
Winny Wang
The handout of the service design course. Business Model Canvas
Service design_20191220
Service design_20191220
Winny Wang
The handout of the service design course.
service design 20211210
service design 20211210
Winny Wang
The handout of the service design course. Field study
Service design 20200925
Service design 20200925
Winny Wang
The handout of the service design course.
Service design 20211022
Service design 20211022
Winny Wang
The handout of the service design course. Jobs to be done Stockholder Map Concept evolution
Service design_20191213
Service design_20191213
Winny Wang
The handout of the service design course. Inno-Matrix Concepts analysis
Service design_20191115
Service design_20191115
Winny Wang
The handout of the service design course. Customer Journey Map Insight Report Inno-Matrix
Service design_20191108
Service design_20191108
Winny Wang
The handout of the service design course. Laddering Cool Hunting
Service design_20191025
Service design_20191025
Winny Wang
The handout of the service design course.
service design 20211224
service design 20211224
Winny Wang
The handout of the service design course.
service design 20211126
service design 20211126
Winny Wang
The handout of the design method course. Design Mindset Design Tools
Design Method_20190605
Design Method_20190605
Winny Wang
ppt
02 商务ppt的构思步骤
02 商务ppt的构思步骤
oldtaotao
The handout of the design method & skill course.
Design Method & Skill_20211217
Design Method & Skill_20211217
Winny Wang
The handout of the service design course. Introduce the course. What's the service design. The reference of the course.
Service design 20200918
Service design 20200918
Winny Wang
在地經驗服務設計
在地經驗服務設計
Didier Lin
The handout of the Financial Innovation course.
financial innovation_20210504
financial innovation_20210504
Winny Wang
The handout of user experience.
User Experience 20211111
User Experience 20211111
Winny Wang
Mais procurados
(20)
service design 20211105
service design 20211105
service design 20220113
service design 20220113
Service design_20191005
Service design_20191005
Service design_20191220
Service design_20191220
service design 20211210
service design 20211210
Service design 20200925
Service design 20200925
Service design 20211022
Service design 20211022
Service design_20191213
Service design_20191213
Service design_20191115
Service design_20191115
Service design_20191108
Service design_20191108
Service design_20191025
Service design_20191025
service design 20211224
service design 20211224
service design 20211126
service design 20211126
Design Method_20190605
Design Method_20190605
02 商务ppt的构思步骤
02 商务ppt的构思步骤
Design Method & Skill_20211217
Design Method & Skill_20211217
Service design 20200918
Service design 20200918
在地經驗服務設計
在地經驗服務設計
financial innovation_20210504
financial innovation_20210504
User Experience 20211111
User Experience 20211111
Semelhante a Service design_20191227
提供演講者準備要變成講師的一些簡報技巧
簡報規劃與技巧
簡報規劃與技巧
基欽 劉
商業模式創新講座 120406
商業模式創新講座 120406
CPCRDI
商業模式創新講座 120406
商業模式創新講座 120406
基欽 劉
The handout of the design method course. Prototype Evaluation Design Proposal Business Model Canvas
Design Method_20190529
Design Method_20190529
Winny Wang
2014全國節能創意大賽活動企劃 委員會
2014全國節能創意大賽活動企劃 委員會
聯盟 綠
主旨:為協助國人提升創新職能,特邀 參加「ESIC2014」節能創意大賽活動,請協助宣傳並鼓勵親朋好友參與。 說明: 一、為鼓勵國人勇於表現個人創意,並藉由國人在創新設計方面的軟實力,替節能產業提出饒富創意且具體可行之發展方向,共同提升節能產業的價值,特舉辦「ESIC2014」節能創意大賽活動。本屆競賽主題為「綠共存」,活動將設定以節能產業、產品為主要發展目標,由參賽者針對此設計面向,以創新的思維與概念,提出新的節能應用之產品。 二、「ESIC2014」節能創意大賽活動係由中華LED節能照明產業發展協會、中華民國大專生涯發展協會、中華民國青年管理國家促進會、中華民國組織學習協會、中華民國資訊學會、中華康輔教育推廣協會、中華創新發明學會、台北、新北市幼教從業人員職業工會、台北市台北資深青商會、台灣創意產業管理協會、桃園縣經營者跨業交流會等單位共同主辦,並由綠產業聯盟承辦。 三、請 協助宣傳並鼓勵親朋好友參與,相關內容請連結官網: http://inno.economy.com.tw 。
2014全國節能創意大賽活動企劃 委員會
2014全國節能創意大賽活動企劃 委員會
聯盟 綠
01 如何成为真正的ppt高手(2009版下)
01 如何成为真正的ppt高手(2009版下)
hustmarco
01 如何成为真正的ppt高手(2009版下).
01 如何成为真正的ppt高手(2009版下)
01 如何成为真正的ppt高手(2009版下)
孔子 无敌
The handout of the service design course.
SD 20231208
SD 20231208
Winny Wang
2012/12 中山大學資管所演講 在職進修/碩士生~40人
應用設計思考1210 2
應用設計思考1210 2
Raymond Chang
The handout of the service design course.
service design 20230915
service design 20230915
Winny Wang
產業人說產業分析一個小角落:沒有理論闡述,只有實務分享。
國北商產業實務講座:產業人說產業分析一個小角落
國北商產業實務講座:產業人說產業分析一個小角落
Chwenpai (Paul) Lee
篱笆网结婚频道项目制产品开发经验分享,讲了篱笆最赚钱的婚庆产品的最新核心产品的设计思路和开发过程,任何产品经理,运营经理看了肯定有启发。 这是PMCamp线下第二次活动的演讲。
篱笆网结婚频道项目制产品开发经验分享-PMCamp2
篱笆网结婚频道项目制产品开发经验分享-PMCamp2
PMCamp
Ch04
Ch04
huanglab
[DCTPE2010] 從企劃到開發維護的 Drupal 專案經驗
[DCTPE2010] 從企劃到開發維護的 Drupal 專案經驗
Drupal Taiwan
Ch06
Ch06
huanglab
Ch08
Ch08
huanglab
2013 跨界創新管理人才培訓課程 http://mymkc.com/userfiles/2639@cpc.tw/myEDM/634944455912388750/index.htm
20130313 新產品研發管理講座
20130313 新產品研發管理講座
CPCRDI
商業分析知識體系(BABOK 2.0) Techniques 技術交流 企業分析相關技術(2) 9.2 標竿法 9.8 決策分析 9.12 功能分解 9.16 量測與關鍵績效指標 9.25 真因分析 9.32 SWOT分析
CBAP 技術交流 20151022
CBAP 技術交流 20151022
moris lee
在 2009年 July~September 轉職期間所準備的履歷表。在 2010 April~May 有做一點點小修改。
吳明展的履歷表 My Resume 2009 (pdf)
吳明展的履歷表 My Resume 2009 (pdf)
Anderson Wu, PMP, CSM, 吳明展
Semelhante a Service design_20191227
(20)
簡報規劃與技巧
簡報規劃與技巧
商業模式創新講座 120406
商業模式創新講座 120406
商業模式創新講座 120406
商業模式創新講座 120406
Design Method_20190529
Design Method_20190529
2014全國節能創意大賽活動企劃 委員會
2014全國節能創意大賽活動企劃 委員會
2014全國節能創意大賽活動企劃 委員會
2014全國節能創意大賽活動企劃 委員會
01 如何成为真正的ppt高手(2009版下)
01 如何成为真正的ppt高手(2009版下)
01 如何成为真正的ppt高手(2009版下)
01 如何成为真正的ppt高手(2009版下)
SD 20231208
SD 20231208
應用設計思考1210 2
應用設計思考1210 2
service design 20230915
service design 20230915
國北商產業實務講座:產業人說產業分析一個小角落
國北商產業實務講座:產業人說產業分析一個小角落
篱笆网结婚频道项目制产品开发经验分享-PMCamp2
篱笆网结婚频道项目制产品开发经验分享-PMCamp2
Ch04
Ch04
[DCTPE2010] 從企劃到開發維護的 Drupal 專案經驗
[DCTPE2010] 從企劃到開發維護的 Drupal 專案經驗
Ch06
Ch06
Ch08
Ch08
20130313 新產品研發管理講座
20130313 新產品研發管理講座
CBAP 技術交流 20151022
CBAP 技術交流 20151022
吳明展的履歷表 My Resume 2009 (pdf)
吳明展的履歷表 My Resume 2009 (pdf)
Mais de Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240502
The handout of the design method 20240502
Winny Wang
The handout of the design method & skill course. https://dms202009.wordpress.com/
design method and skill course 2024_04_26
design method and skill course 2024_04_26
Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240425
The handout of the design method 20240425
Winny Wang
The handout of service design course.
The handout of service innovation design_20240428
The handout of service innovation design_20240428
Winny Wang
The handout of the design method & skill course. https://dms202009.wordpress.com/
design method and skill course 2024_04_19
design method and skill course 2024_04_19
Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240418
The handout of the design method 20240418
Winny Wang
The handout of the design method & skill course. https://dms202009.wordpress.com/
design method and skill course 2024_03_22
design method and skill course 2024_03_22
Winny Wang
The handout of the design method & skill course. https://dms202009.wordpress.com/
design method and skill course 2024_04_12
design method and skill course 2024_04_12
Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240411
The handout of the design method 20240411
Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240328
The handout of the design method 20240328
Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240321
The handout of the design method 20240321
Winny Wang
The handout of the design method & skill course. https://dms202009.wordpress.com/
design method and skill course 2024_03_15
design method and skill course 2024_03_15
Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240314
The handout of the design method 20240314
Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240307
The handout of the design method 20240307
Winny Wang
The handout of the design method & skill course. https://dms202009.wordpress.com/
design method and skill course 2024_03_08
design method and skill course 2024_03_08
Winny Wang
The handout of the design method & skill course. https://dms202009.wordpress.com/
design method and skill course 2024_02_23
design method and skill course 2024_02_23
Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240229
The handout of the design method 20240229
Winny Wang
The handout of the design method course. more: https://design884961275.wordpress.com/
The handout of the design method 20240222
The handout of the design method 20240222
Winny Wang
The handout of the design method & skill course.
design method and skill course 2024_02_23
design method and skill course 2024_02_23
Winny Wang
The handout of the design method & skill course.
DMS 20231222
DMS 20231222
Winny Wang
Mais de Winny Wang
(20)
The handout of the design method 20240502
The handout of the design method 20240502
design method and skill course 2024_04_26
design method and skill course 2024_04_26
The handout of the design method 20240425
The handout of the design method 20240425
The handout of service innovation design_20240428
The handout of service innovation design_20240428
design method and skill course 2024_04_19
design method and skill course 2024_04_19
The handout of the design method 20240418
The handout of the design method 20240418
design method and skill course 2024_03_22
design method and skill course 2024_03_22
design method and skill course 2024_04_12
design method and skill course 2024_04_12
The handout of the design method 20240411
The handout of the design method 20240411
The handout of the design method 20240328
The handout of the design method 20240328
The handout of the design method 20240321
The handout of the design method 20240321
design method and skill course 2024_03_15
design method and skill course 2024_03_15
The handout of the design method 20240314
The handout of the design method 20240314
The handout of the design method 20240307
The handout of the design method 20240307
design method and skill course 2024_03_08
design method and skill course 2024_03_08
design method and skill course 2024_02_23
design method and skill course 2024_02_23
The handout of the design method 20240229
The handout of the design method 20240229
The handout of the design method 20240222
The handout of the design method 20240222
design method and skill course 2024_02_23
design method and skill course 2024_02_23
DMS 20231222
DMS 20231222
Service design_20191227
1.
應用劇本實驗室.設計總監.王思如 2019.12.27 服務創新與設計
2.
2 服務藍圖 Service Blueprint
3.
顧客歷程 分鏡
4.
4
5.
服務 藍圖
6.
6 失誤點:抱怨、突發狀況 等候點:等候線管理 決策點:流程效率、加值體驗 服務人員聯 絡遲到家長 確認狀況 服務人員 開課前提 醒 助教發獎勵 集點貼紙給 學員 櫃檯提供自 助飲水機讓 家長使用
7.
每組10分鐘發表,抽籤決定順序 準備項目: - 設計提案簡報(ppt)(A4裝訂) - 專題海報(A2表板) -
概念原型 - 服務藍圖(A3彩色列印) 設計提案 發表
8.
8 簡報大綱 設計主題,易懂好記的標題 副標題,用一句話妝點關鍵 設計主軸 - 目標族群(Persona) - 顧客價值需求(提案關聯的洞察卡) -
為信誼呈現的價值(商業模式中的價值主張) 設計提案 - 設計概念摘要 - 設計特點(接觸點的設計與特點說明) - 顧客歷程分鏡(樂高分鏡) - 概念評價(引用用戶或信誼回饋呼應你的特點) - 未來延伸(建議信誼的應用模式) 以下是必要項目,可以自行增加補充項目。每組10分鐘報告
9.
9 專案海報編排項目 • 主題:設計提案主題 • 設計說明(摘要與特點) •
專案流程 • 目標族群(Persona) • 研究洞察(與設計呼應的洞察) • 顧客歷程 • 商業模式 A2直式編排
10.
• 課堂筆記與心得 • 課堂實作上傳 作業
11.
11 課堂 筆記與心得 每堂課分配2組 輪流製作心得筆記 A4 word至少一頁 隔天17:00前放上 Trello/課堂筆記與心得/該週列表 遲交者視同沒交 筆記與心得成績將影響該階段組 員的成績 第1週 第2週
第3週 第4週 第5週 第6週 自願者 Team 1 Team 2 Team3 Team 1 Team 2 自願者 Team 4 Team 5 Team 6 Team 4 Team 5 第7週 第8週 第9週 第10週 第11週 第12週 Team3 Team 1 Team 2 Team3 Team 1 Team 2 Team 6 Team 4 Team 5 Team 6 Team 4 Team 5 第13週 第14週 第15週 第16週 第17週 Team3 Team 1 Team 2 Team3 - Team 6 Team 4 Team 5 Team 6 -
12.
12 課堂實作成果上傳 上傳區:Trello/C原型與提案/D_服務藍圖 - 服務藍圖 上傳區:Trello/C原型與提案/03_顧客歷程微電影 - 微電影PPT 攜帶筆電,製作「設計提案」發表資料 2020/1/2(四)中午12:00前完成上傳
13.
臺灣科技大學.服務創新與設計.2019 應用劇本實驗室.設計總監.王思如