VAP is a digital outsourcing company established in 2011 that offers services including BPO, telecom support, digital marketing, website and app development, and more. It has a workforce of over 500 employees across India and the US. VAP utilizes advanced technology and security measures to provide top quality services to its international clients in industries like telecom, ecommerce, and more.

2. ABOUT US
The inception of a Digital Revolution
VAP is a one stop contact center for global outsourcing services and
premium IT enabled services
Established in the year 2011 by a team of intrepid entrepreneurs with an
eye towards perfection, VAP Technology today offers strategic
outsourcing, digital marketing and web development services to its
clients.
Our clients originate from UK, US, Australia, New Zealand and Canada.

3. VAP KNOWLEDGE AND TECHNOLOGICAL PLATFORMS
VAP is powered with people and technology which enhances the
overall consumer experience!
Some of the highlights are:
1. Global Standard Delivery Center
2. Advanced IVR/PBX/ACD, 3 way calling, webchat, call recording
and inbound blending
3. 250 plus workstations with modern computers and noise
cancellation Le Meuble headsets
4. High end voice and internet connectivity from leading telecom
companies

4. TO CATER TO A GLOBAL CLIENTELE VAP USES
1. Complete Data Security with 24 hour instant UPS back up to
protect data loss due to power failures
2. Highly Secured Delivery and Contact Center with 24x7 CCTV
monitoring
3. Round the clock server and IT support team
4. Constant monitoring of server data and network firewall
configuration
5. Back Up Power Supply with automatic switch over

5. MANAGED OUTSOURCING SERVICES
VAP offers strategic business management services through robust
outsourcing models based on
o Voice Based Chat Support
o Online Chat Support
o Dedicated Hiring
o Knowledge Sharing
o Online Market Research Surveys

6. VAP SERVICES
VAP Technology offers a plethora of IT enabled and digitally powered
services for its international clientele. The services can be categorized as:
1) BPO Services
2) Telecom Services
3) Digital Marketing
4) E-Commerce Development
5) Website Development
6) Mobile Application Development

7. VAP SERVICES
Along with the list of services mentioned above VAP also offers other
services like
• Accounting Services
• Market Research and Survey
• Conversion Rate Optimization
• Designing Services
• ERP Solutions

8. VAP ITES SERVICES
Partner with a champion in the market to create a dominant position in the
markets. The dynamic world of business requires cutting edge solutions to
overcome negative factors from hampering the overall productivity of the
enterprise. VAP offers comprehensive business optimization services by
combining outsourcing models with modern digital technology.

9. OMNI CHANNEL SOLUTIONS
VAP [Omni Channel Solutions] are aimed at streamlining modern day
businesses. The single channel comprises a web platform accessible
from mobile phones powered with state of the art mobile phone apps.
The single channel revolves around your customers!

10. BPO SERVICES
VAP BPO services enhance the productivity of your business with 24x7
customer support services. Our outsourcing model is simple! We take
the responsibility of managing your business verticals like
• Customer Service
• Human Resource
• Accounting and Payroll
We integrate voice and chat processes to create semi-voice global
delivery processes.

11. TELECOM SERVICES
VAP Telecom services comprise multiple vertical management services
for the leading telecom companies of the world. Our service
management solutions are designed to help customers with their billing
problems and help them avail the right subscriptions. VAP enhances
the CSAT ratio of telecom companies by reducing their cost and adding
strategic value to the net revenue of the telecom companies.

12. DIGITAL MARKETING
The word Digital Marketing does not need an introduction today. VAP
helps your business get a sustainable online presence across the
leading Search Engines and Social Media platforms of the world. Our
Digital solutions are simple, crisp and reliable. Turnkey online
marketing solutions integrate Search Engine Optimization, Social
Media Optimization, Pay Per Click and Google place optimization.

13. ECOMMERCE DEVELOPMENT
Ecommerce is not just a buzz word! It describes a world of business powered
by cutting edge real time technology. Doorstep delivery and virtual shops are
some of the highlights of the e-commerce industry. VAP Technology creates a
unique convergence for businesses and their customers by combining the
following technologies:
 Mobile Responsive Technology
 Online Payment Gateways
 Mobile Apps
 Digital Designs
 Shopping Cart Websites
The VAP advantage helps clients achieve a substantial online business
presence. Click on the Switch button to start a new digital journey with us.
Switch

14. WEBSITE DEVELOPMENT
Bespoke Web Development services are offered by VAP Technology. Websites
create the online definition of a business. We use the latest web platforms for
creating the simplest to the most complex feature rich online portals for our
clients. We specialize in:
 Wordpress
 Magento
 Joomla
 CMS (Content Management System)
 OS Commerce
 Zen Cart Customization
 Responsive
 Single Page Designs
Our end results come in the form of fully functional, error free websites meeting
global business standards. These ready to go applications literally change the
definition of business.

15. MOBILE APPLICATION DEVELOPMENT
VAP has a Mobile Application development factory producing business
oriented business apps for modern businesses. Combining customer
experience with feature rich navigation. Mobile Apps are enhancing the
productivity of modern businesses by ensuring a unique mapping
between customers and their business.
VAP Technology has over 100 functional and downloadable mobile
apps to its credit.

16. ERP SOLUTIONS
VAP ERP Solutions help manage traffic in an enterprise with real time
resource management allocations. VAP collects manages, stores and
interprets data from different business activities:
 Product Planning
 Manufacturing
 Inventory Management
 Marketing and Sales

17. BESPOKE DESIGNING SERVICES
The visual appeal of objects create a massive impact in business. VAP
has a team of dedicated designers capable of delivering eye catchy,
detailed, delicate and robust designing suites for their clients. The
current trend of global business is centered around E-commerce, Apps
and Mobile. Design is a key component in each to engage the
audience for a longer period of time.
VAP Designing Services captivates today’s business audience!

18. ONLINE SURVEY
Online Surveys are an integral part of business intelligence. VAP
Technology assists modern enterprises to measure their market
reputation and customer retention values. Business analytics revolves
around the data provided by the online surveys. VAP has a structured
setup to capture online survey results through real time voice based
client interactions. The service is also extended by survey
questionnaires to be filled up by the customers later on.

19. VAP WORKFORCE
The VAP has a workforce to be truly reckoned with. With a
workforce of more than 100 programmers, designers, digital
marketing specialists and designers; it truly delivers world class
services to its clients across 6 countries.
Total Workforce 500 Plus
Total Revenue $1 million plus annually
1000 plus operational capability
Projected 1000 plus working professionals by 2018
By the end of 2020, VAP Technology is expected to operate in
more than 12 Global Locations.

20. CONTACT VAP TECHNOLOGY
INDIA
VAP TECHNOLOGY PVT LTD
EN 35, WALZEN BUILDING,
4TH FLOOR SECTOR V, SALT LAKE CITY,
KOLKATA 700091
United States
VAP Global LLC
7502 Evening Sky Circle
Austin, Texas
E N 3 5 , WAL Z E N B U I L D I N G , 4 T H F L O O R , S E C - V,
S ALT L AK E C I T Y, K O L K ATA, W E S T B E N G AL