Joomladagen 2008 Sugar Crm Joomla Bridge Bas Vredeling

1. SugarCRM - Joomla!
Bridge
Bas Vredeling

2. Advantages of a bridge
• Best of both worlds: use strengths of 2
pieces of software
• no double data
• disclose specific information to selected
users (ACL based disclosure)

3. Even more advantages!
• don’t update customer information yourself
• customer info quality increases
• generate traffic and content for your portal
• engage clients by letting them manage their
own data

4. Portal or CRM?
• Don’t recreate the SugarCRM user interface
• Which functions belong in a portal?
• Which users are allowed access?
• What information do I want to publish?

5. Building the bridge
• Component for information exchange
• Authentication plugin

6. Step 1: Information
Exchange