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JENS THRAENHART

                Chair, PATA China
        Co-Founder & President, Dragon Trail
          Contact: http://jens.magnt.com

                  LinkedIn: Thraenhart
                Twitter: @JensThraenhart
                Facebook: JensThraenhart
              E-Mail: Jens@DragonTrail.com




             Connecting to the Crowds:
   Can Internet Technologies and Social Media
Drive Profitable Sustainable Tourism Development
Awareness of Facebook
is close to 100%
More than 1 billion people
(>70% of internet population)
use social networks.
Average Facebook session lasts 37
minutes, Twitter 23 minutes.
More than 400 million people use
Facebook daily.
Embrace consumer power: 36% posts company/
brand related information on social media
HOW WILL SOCIAL MEDIA
  SHAPE THE FUTURE?
AERO-CAB STATION
AVIATION POLICE
WHALE BUS
MOBILE HOTEL
AT SCHOOL
WHAT CAN WE LEARN FROM THIS?
THE POWER OF THE CROWDS
         Social Networking: everywhere




% joined a social
network
70%+
60% -69%
50%-59%
<49%                           Source: Universal McCann, 2009
CAN SOCIAL MEDIA
DRIVE SUSTAINABLE
TOURISM SUCCESS?
CAN SOCIAL MEDIA
DRIVE SUSTAINABLE
TOURISM SUCCESS?
SO, HOW DOES IT WORK?
The Crowds are Active!
Laptops for £200           Free broadband




HD Video camera for £200   Video on Mobile phones
And the Wisdom of the Crowds lives Here…
o   Social Networks
o   News & Bookmarking
o   Blogs
o   Microblogging
o   Video Sharing
o   Photo Sharing
o   Message boards
o   Wikis
o   Virtual Reality
o   Social Gaming
o   Related:
    o Podcasts
    o Real Simple Syndication (RSS)
    o Social Media Press Release
The conversation is not:
   o   controlled
   o   organized
   o   “on message”

The conversation is:
   o   organic
   o   complex
   o   speaks in a human voice


Social media is not a strategy
  or a tactic –
  it’s simply a channel.
Leverage the CROWDS


              RESEARCH




                            PRODUCT
  MARKETING    PROFIT     DEVELOPMENT




              FINANCING
RESEARCH   Wisdom of the CROWDS
PRODUCT
DEVELOPMENT   Ask the CROWDS
FINANCING   Activate the CROWDS
FINANCING
FINANCING   Activate the CROWDS

Internet    Online marketplace      Local Field Partner       Developing World
 Lender                          (Microfinance Institution)     Entrepreneur




                                         Video:
                                         http://www.pbs.org/frontlineworld/sto
MARKETING   Influence the CROWDS
MARKETING   Message the CROWDS




                COMPANY
MARKETING
MARKETING




            Source: We are Social Sept. 2012
MARKETING




            Source: We are Social Sept. 2012
MARKETING




            Source: We are Social Sept. 2012
MARKETING




            Source: Global Web Index, 2012
MARKETING   China’s digital media landscape
             is dominated by local players.




       Government         Local players appeal
        censorship         to domestic users
MARKETING


                                                                                  Sina Weibo:
                                                                                   Most active
                                                                                  social media
                                                                                platform in China
                                                                                (2nd globally after
                                                                                 Facebook). 27
                                                                                  million (9%) of
                                                                                 the 320 million
                                                                                users checking in
                                                                                 every day, and
                                                                                  more than 100
                                                                                  million posts
                                                                                 every 24 hours.
                                                                                     (Sept. 2012)



Source: Digital Influence Index 2010 – Fleichman Hillard & Harris Interactive
WHAT DOES IT ALL MEAN?
   HOW TO BUILD A WEB
CONTENT & SOCIAL MEDIA
STRATEGY…TO BE RELEVANT
   TO YOUR CUSTOMERS
SHOWCASE THE EXPERIENCES
SHOWCASE VISUAL CONTENT




 Chinese Travel Social
 Multi-media Platform.
 Visual content
 aggregation of trips via
 web and mobile.
SHOWCASE THE LOCALS
PROFIT   Please the CROWDS

               “The clear and away
             strongest predictor of a
            company’s growth rate is:
             “would you recommend
              this to a colleague or
                     friend?”
           Fred Reichheld, Bain Fellow and Author, The Ultimate Question – Driving Good Profits & True Growth
Leverage the CROWDS
Social Media Strategy Basics
Leverage the CROWDS
Social Media as a Business Tool
New media as a Strategic Communication Tool in Sustainable Tourism

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New media as a Strategic Communication Tool in Sustainable Tourism

  • 1. JENS THRAENHART Chair, PATA China Co-Founder & President, Dragon Trail Contact: http://jens.magnt.com LinkedIn: Thraenhart Twitter: @JensThraenhart Facebook: JensThraenhart E-Mail: Jens@DragonTrail.com Connecting to the Crowds: Can Internet Technologies and Social Media Drive Profitable Sustainable Tourism Development
  • 2.
  • 3.
  • 4. Awareness of Facebook is close to 100% More than 1 billion people (>70% of internet population) use social networks.
  • 5. Average Facebook session lasts 37 minutes, Twitter 23 minutes. More than 400 million people use Facebook daily.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. Embrace consumer power: 36% posts company/ brand related information on social media
  • 12. HOW WILL SOCIAL MEDIA SHAPE THE FUTURE?
  • 18. WHAT CAN WE LEARN FROM THIS?
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. THE POWER OF THE CROWDS Social Networking: everywhere % joined a social network 70%+ 60% -69% 50%-59% <49% Source: Universal McCann, 2009
  • 24. CAN SOCIAL MEDIA DRIVE SUSTAINABLE TOURISM SUCCESS?
  • 25. CAN SOCIAL MEDIA DRIVE SUSTAINABLE TOURISM SUCCESS?
  • 26.
  • 27. SO, HOW DOES IT WORK?
  • 28. The Crowds are Active! Laptops for £200 Free broadband HD Video camera for £200 Video on Mobile phones
  • 29. And the Wisdom of the Crowds lives Here…
  • 30. o Social Networks o News & Bookmarking o Blogs o Microblogging o Video Sharing o Photo Sharing o Message boards o Wikis o Virtual Reality o Social Gaming o Related: o Podcasts o Real Simple Syndication (RSS) o Social Media Press Release
  • 31. The conversation is not: o controlled o organized o “on message” The conversation is: o organic o complex o speaks in a human voice Social media is not a strategy or a tactic – it’s simply a channel.
  • 32. Leverage the CROWDS RESEARCH PRODUCT MARKETING PROFIT DEVELOPMENT FINANCING
  • 33. RESEARCH Wisdom of the CROWDS
  • 34. PRODUCT DEVELOPMENT Ask the CROWDS
  • 35. FINANCING Activate the CROWDS
  • 37. FINANCING Activate the CROWDS Internet Online marketplace Local Field Partner Developing World Lender (Microfinance Institution) Entrepreneur Video: http://www.pbs.org/frontlineworld/sto
  • 38. MARKETING Influence the CROWDS
  • 39. MARKETING Message the CROWDS COMPANY
  • 41. MARKETING Source: We are Social Sept. 2012
  • 42. MARKETING Source: We are Social Sept. 2012
  • 43. MARKETING Source: We are Social Sept. 2012
  • 44. MARKETING Source: Global Web Index, 2012
  • 45. MARKETING China’s digital media landscape is dominated by local players. Government Local players appeal censorship to domestic users
  • 46. MARKETING Sina Weibo: Most active social media platform in China (2nd globally after Facebook). 27 million (9%) of the 320 million users checking in every day, and more than 100 million posts every 24 hours. (Sept. 2012) Source: Digital Influence Index 2010 – Fleichman Hillard & Harris Interactive
  • 47. WHAT DOES IT ALL MEAN? HOW TO BUILD A WEB CONTENT & SOCIAL MEDIA STRATEGY…TO BE RELEVANT TO YOUR CUSTOMERS
  • 49. SHOWCASE VISUAL CONTENT Chinese Travel Social Multi-media Platform. Visual content aggregation of trips via web and mobile.
  • 51. PROFIT Please the CROWDS “The clear and away strongest predictor of a company’s growth rate is: “would you recommend this to a colleague or friend?” Fred Reichheld, Bain Fellow and Author, The Ultimate Question – Driving Good Profits & True Growth
  • 52. Leverage the CROWDS Social Media Strategy Basics
  • 53. Leverage the CROWDS Social Media as a Business Tool