Connective DX's tribe of healthcare leaders at the Delight Conference continues to grow with new presenters: Alicia Popoff, Director of Strategic Projects, Kaiser Permanente Matt Templeton, Director of Innovation and Design Thinking, Blue Cross Blue Shield of Mass Ed Bennett, hospital digital marketing veteran and advisor

1. #DelightConf
Healthcare Intensive
September 28, 2016 in Portland, OR
#DelightConf

2. #DelightConf
Radical Collaboration in Healthcare
A full-day healthcare workshop in Portland, Oregon
Wednesday September 28, 2016
Matt Templeton
Blue Cross Blue Shield
of Massachusetts
Alicia Popoff
Kaiser Permanente
Learn how to put the power of design thinking to
work inside your organization
Ed Bennett
Healthcare Strategist

3. #DelightConf
About the workshop Location & time
Join peer healthcare leaders, innovators and designers for a
one-day workshop to learn how to put the power of design
thinking to work inside healthcare.
Led by design thinking and innovation leads from Blue Cross
Blue Shield and Kaiser Permanente, the hands-on session will
teach research techniques, empathy mapping, ideation and
design prototyping.
You’ll use human-centered design processes in the wild in
working collaboratively with peers to gain a deeper
understanding of the design thinking process.
As part of the Delight Conference, you can add on the full
conference pass (Sept 26-28), hear from 20+ speakers, and
connect with hundreds of fellow design, business and
technology leaders.
The Nines Hotel
525 SW Morrison St
Portland, OR 97204
September 28, 2016
9 am – 4 pm

4. Workshop facilitators
Matt works as an innovation catalyst at Blue Cross Blue Shield of
Massachusetts, using design thinking to help people work with more
skillfulness, effectiveness and delight. In a career that spans art, design
and education, Matt has taught design leadership and innovation at
institutions including RISD and the School of the Museum of Fine Arts.
Matt Templeton, Blue Cross Blue Shield of MA
Alicia Popoff is the Director of Strategic Projects for Kaiser South Bay
Medical Center, leading the medical group performance and
innovation strategy. She has been intimately involved in supporting
member growth initiatives, new member on-boarding efforts and
readmission improvements. Alicia holds a BA in Anthropology from the
University of California, Santa Barbara.
Alicia Popoff, Kaiser Permanente

5. Workshop facilitators
Ed managed web operations at the University of Maryland Medical
System. Now he has moved into consultancy. Ed has worn many hats:
programmer, designer, team manager, information architect,
start-up participant, etc. But his current focus is on physician
transparency. He is also active in #HCSM (health care social media
community).
Ed Bennett, Healthcare Strategist

6. #DelightConf
Empathy mapping
Learn techniques for
gaining a deeper
understanding of the
people you design for
Prototyping
See how to rapidly
put your ideas in
action by building
with the user in
mind
Ideation
Gain new skills for
gaining new areas
of exploration and
idea generation
What you’ll learn

7. #DelightConf
September 26-28
Portland, Oregon
Delight.us/conference
About Delight
The Healthcare Workshop is part of the 2016 Delight
Conference, a unique gathering of leaders passionate about
bringing exceptional experiences to life.
Add on the full conference pass to the workshop to gain
access to 20+ speakers across two-days of big ideas,
interactive discussions and peer networking.
The 2016 event takes place September 26-28 at the Portland
Art Museum, and including embedded breakout sessions at
nine local businesses.
More information at www.delight.us/conference
2016 SPEAKERS
David Rose MIT Media Lab, Enchanted Objects
Michelle Lee IDEO Toy Lab
Jenny Arden Airbnb
Evelyn Huang Capital One
Scott Brinker “Chief MarTec”
Sara Wachter Boettcher Designing for Reality
Jasmine Probst Facebook
Tom Bennett Connective DX
Maggie Lang Kimpton Hotels & Restaurants
Nondini Naqui Society of Grownups
Dave Wieneke Connective DX
And, back by popular demand,
On Your Feet!

8. #DelightConf
How to register
Use the HealthcareVIP code to unlock these special rates
Healthcare Workshop ($349) Register now!
• Full-day workshop pass (9/28)
• Opening night party at Doug Fir (9/26)
Delight Conference Pass + Workshop ($999) Register now!
• Three-day Delight Conference pass (9/26-9/28)
• Includes full-day healthcare workshop
• Includes all social activities, field trips & networking opportunities

9. #DelightConf