SlideShare uma empresa Scribd logo
1 de 23
Baixar para ler offline
“Seeing things our way”
  Universal design strategies for teaching
  students who are visually impaired


                            Deb White
                            KSP 604
                            Spring 2008
Roadmap
 • Causes and characteristics of visual
   impairment (VI)
     • Demonstration

 • Assessing functional vision in school

 • Universal design = good teachin’

 • Maximizing abilities and minimizing
   obstacles
     • Legibility tour                         Thermoform map
     • Video (10 minutes):
          Equal Access: Science and Students
          with Sensory Impairments

 • Instructional strategies
      • Examples
Vision is a complex system

                                 • Eye globe
                                  (iris, lens, retina)

                                 • Surrounding structures
                                  (facial skeleton, eyelid, tear system)

                                 • Neurological system
                                  (optic pathways, vision centers of the brain)


Image: National Eye Institute




                                Eyes + Brain + Light = VISION
Defining visual impairments
Legal blindness:
         visual acuity of 20/200 with best correction in one eye or
         visual field restriction to 20 degrees or less in the better eye

Total blindness:
          inability to see anything, including light or objects
         (Only 5-10% of people who are visually impaired are totally blind.)

Low vision:
         visual acuity ranging from 20/70 to 20/200; continued
         difficulty with vision, even with standard corrective lenses


                                    What does this mean? [20/20 activity]
Defining visual impairments
               The challenges…

               • It is difficult to define abilities in terms of categories .

               • The ability to see certain kinds of objects, pictures,
               colors, text, light, etc. varies widely depending upon
               conditions.

               • The needs and preferences of each learner should be
               addressed individually.



                      Functional definitions of vision attempt to
                   incorporate these variables in a practical way.
A functional definition of vision…

  …goes beyond categorizing the amount of vision a person has by
  seeking to understand the ways in which the person uses vision
  under various conditions and for different tasks (e.g., academic,
  self-help, and mobility).


  According to IDEA:

  “Visual impairment including blindness means an impairment in
  vision that, even with correction, adversely affects a child’s
  educational performance. The term includes both partial sight and
  blindness.”
                                                (Sec. 300.7 [b][1][13])
Causes of visual impairment
Three types:

 1. Refractive errors
      - Inability of the eye to focus light rays onto the retina correctly
      - Often correctable (glasses, contacts, etc.)

                Examples:

                Myopia (near sightedness)
                Hyperopia (far sightedness)
                Astigmatism
Causes of visual impairment
Three types:

 1. Refractive errors
      - Inability of the eye to focus light rays onto the retina correctly
      - Often correctable (glasses, contacts, etc.)

 2. Structural impairments
      - Damage or impairment to one or more parts of the visual system

                Examples:

                Diabetic Retinopathy (irregular spots – blood - in visual field)
                Retinitis Pigmentosa (tunnel vision)
                Color Deficiency (color blindness)
                Strabismus (crossed eyes / wandering eyes)
                Amblyopia (lazy eye)
                Cataracts
Causes of visual impairment
Three types:

 1. Refractive errors
      - Inability of the eye to focus light rays onto the retina correctly
      - Often correctable (glasses, contacts, etc.)

 2. Structural impairments
      - Damage or impairment to one or more parts of the visual system

 3. Cortical visual impairments
      - Problem with neurological pathways, including reception and
        interpretation of visual information
      - Severe impairment to total blindness; sometimes improves over time

                Can be caused by infections of the central nervous system,
                epilepsy, head trauma
The result of visual impairment:

 Limited visual acuity,
 visual field, or both


 What is it like to
 experience this?
Assessing functional vision
After an ophthalmologist or optometrist identifies and documents the
impairment, a child can receive services in a school setting.

Special education teacher / vision impairment specialist will evaluate:


    • Ability to see points both near and far

    • Ability to sustain function throughout daily tasks

    • Environmental factors (e.g., lighting, print size, seating preference)

    • Appropriate learning media (dominant learning styles)

    • Compensatory skills (e.g., listening, social skills, daily living skills) to be
      taught in the context of the environments in which they will be used
Universal design of instruction

  What is universal design?


         “Rather than designing your instruction for the average
         student, you design for potential students with a broad
         range of abilities, disabilities, ages, reading levels,
         learning styles, native languages, races, ethnicities, and
         other characteristics.”
                                       (Burgstahler, 2007)
Universal design of instruction
  General guidelines:

  • Curricular goals should be identical for visually impaired
   and typical students.

  • Seek to minimize changes in instructional procedures.
   Alter only what is necessary.

           Example:    large print book,
                       or using an optical device to read standard print?
Universal design of instruction
  General guidelines, cont’d:

  • Plan enough time for the VI student to process, absorb, explore,
   interact with their environments, and understand things.

  • Be aware of (and use!) your resources as a teacher. Know how to
    arrange for accommodations.

  • Most students thrive on flexibility, challenges, and high
   expectations – not pity.

  • Address the visually impaired student as a whole person
   (strengths/weaknesses, interests, needs, goals, humor) rather than
   in terms of a standard deviation from the fictional “average
   student.”
Universal design does not merely
“accommodate disabilities”

 MAXIMIZE ABILITIES
 • Capitalize on strengths.
 • Identify and build assets.

 MINIMIZE OBSTACLES
 • Sensory (physical)
 • Conceptual (information processing)
 • Social, emotional
Maximizing abilities; minimizing obstacles

Three broad instructional areas where teachers can
facilitate success among students with visual impairment:

   • Gaining Knowledge
   • Demonstrating Knowledge
   • Full Participation in (laboratory) Activities


           Video (10 minutes):
               Equal Access: Science and Students with Sensory Impairments

               Produced by DO-IT (Disabilities, Opportunities, Internet-working, and Technology)
               University of Washington
Strategies and ideas for teaching students with
visual impairments
 Think about your own content area.

 What are some ways to maximize abilities and minimize obstacles
 when students are:

     • Gaining Knowledge?

     • Demonstrating Knowledge?

     • Participating in Activities?
Strategies and ideas for teaching students with
visual impairments
 A very brief compilation of advice:

 • Allow the audio taping of lectures.
 • Provide large-print copies of textual materials.
 • Provide for the translation of textual materials into Braille and adaptive
  electronic media.
 • Assign a typical student to describe in detail visual representations such as
  videos, slides, and overhead transparencies to the VI student.
 • Supply tactile representations of diagrams and graphs.
 • Allow extra time for reading and viewing.
Strategies and ideas for teaching students with
visual impairments
 A very brief compilation of advice, cont’d:

 • Use the student’s name with addressing him or her; use specific rather than
  general references to items (e.g., over there, these, its).
 • Introduce yourself when you are entering conversation and indicate when
  you are leaving it.
 • Provide numerous activities (e.g., lab science experiments).
 • Allow students to manipulate relevant (scientific) objects, models, and other
  materials when possible.

 Optical aids: prescription lenses, magnifiers, monocular, telescopic lenses, projection
 system (camera relays to student monitor), etc.

 Non-optical aids: alternative keyboards, lamp, reading stand, bold line or tactile
 paper, measurement tools, models and props, hats or visors, audio recorders, etc.
Final thoughts

 Build a partnership with the student, parents, and
 professional resource people to facilitate open exchange of
 ideas and needs.


         Ability is what you’re capable of doing.
         Motivation determines what you do.
         Attitude determines how well you do it.
                                                     - Lou Holtz
Thank you.
Seeing things our way

Mais conteúdo relacionado

Mais procurados

Pediatric Cerebral Visual Impairment:: Childrens Hospital Omaha, NE
Pediatric Cerebral Visual Impairment:: Childrens Hospital Omaha, NEPediatric Cerebral Visual Impairment:: Childrens Hospital Omaha, NE
Pediatric Cerebral Visual Impairment:: Childrens Hospital Omaha, NEDominick Maino
 
Epidemiology of childhood blindness
Epidemiology of childhood blindnessEpidemiology of childhood blindness
Epidemiology of childhood blindnesssurendra74
 
Introduction to Low Vision
Introduction to Low VisionIntroduction to Low Vision
Introduction to Low VisionPriyaMeenakshi
 
Visioary ophthalmology tbi presentation 9.7.14
Visioary ophthalmology tbi presentation 9.7.14Visioary ophthalmology tbi presentation 9.7.14
Visioary ophthalmology tbi presentation 9.7.14Visionary Ophthamology
 
Improving vision function in the patient with Traumatic Brain Injury
Improving vision function in the patient with Traumatic Brain InjuryImproving vision function in the patient with Traumatic Brain Injury
Improving vision function in the patient with Traumatic Brain InjuryDominick Maino
 
Concussions, TBI, Reading, Balance, Car-Sickness, Attention, Visual Fatigue P...
Concussions, TBI, Reading, Balance, Car-Sickness, Attention, Visual Fatigue P...Concussions, TBI, Reading, Balance, Car-Sickness, Attention, Visual Fatigue P...
Concussions, TBI, Reading, Balance, Car-Sickness, Attention, Visual Fatigue P...Visionary Ophthamology
 

Mais procurados (12)

Pediatric Cerebral Visual Impairment:: Childrens Hospital Omaha, NE
Pediatric Cerebral Visual Impairment:: Childrens Hospital Omaha, NEPediatric Cerebral Visual Impairment:: Childrens Hospital Omaha, NE
Pediatric Cerebral Visual Impairment:: Childrens Hospital Omaha, NE
 
Vision
VisionVision
Vision
 
Epidemiology of childhood blindness
Epidemiology of childhood blindnessEpidemiology of childhood blindness
Epidemiology of childhood blindness
 
Introduction to Low Vision
Introduction to Low VisionIntroduction to Low Vision
Introduction to Low Vision
 
Visual impairments
Visual impairmentsVisual impairments
Visual impairments
 
Lv elakya
Lv elakyaLv elakya
Lv elakya
 
Visioary ophthalmology tbi presentation 9.7.14
Visioary ophthalmology tbi presentation 9.7.14Visioary ophthalmology tbi presentation 9.7.14
Visioary ophthalmology tbi presentation 9.7.14
 
Tvps
TvpsTvps
Tvps
 
Improving vision function in the patient with Traumatic Brain Injury
Improving vision function in the patient with Traumatic Brain InjuryImproving vision function in the patient with Traumatic Brain Injury
Improving vision function in the patient with Traumatic Brain Injury
 
Vision Deficits Following Traumatic Brain Injury
Vision Deficits Following Traumatic Brain InjuryVision Deficits Following Traumatic Brain Injury
Vision Deficits Following Traumatic Brain Injury
 
To BV or Not to BV
To BV or Not to BVTo BV or Not to BV
To BV or Not to BV
 
Concussions, TBI, Reading, Balance, Car-Sickness, Attention, Visual Fatigue P...
Concussions, TBI, Reading, Balance, Car-Sickness, Attention, Visual Fatigue P...Concussions, TBI, Reading, Balance, Car-Sickness, Attention, Visual Fatigue P...
Concussions, TBI, Reading, Balance, Car-Sickness, Attention, Visual Fatigue P...
 

Destaque

Guidelines for working with student who are blind or visually impaired
Guidelines for working with student who are blind or visually impairedGuidelines for working with student who are blind or visually impaired
Guidelines for working with student who are blind or visually impairedIla Angah
 
Understanding Visually Impaired Students
Understanding Visually Impaired StudentsUnderstanding Visually Impaired Students
Understanding Visually Impaired Studentsjhhester
 
Strategies in teaching hearing impaired children in an inclusive setting
Strategies in teaching hearing impaired children in an inclusive settingStrategies in teaching hearing impaired children in an inclusive setting
Strategies in teaching hearing impaired children in an inclusive settingDen Osmena
 
652 visual impairment presentation (2)
652   visual impairment presentation (2)652   visual impairment presentation (2)
652 visual impairment presentation (2)Angie Sproule
 
understanding visual impairment
understanding visual impairmentunderstanding visual impairment
understanding visual impairmentJomina Deri-Huerto
 
Visual Impairments
Visual ImpairmentsVisual Impairments
Visual ImpairmentsPetri Myllys
 
How to Make Awesome SlideShares: Tips & Tricks
How to Make Awesome SlideShares: Tips & TricksHow to Make Awesome SlideShares: Tips & Tricks
How to Make Awesome SlideShares: Tips & TricksSlideShare
 
Getting Started With SlideShare
Getting Started With SlideShareGetting Started With SlideShare
Getting Started With SlideShareSlideShare
 

Destaque (9)

Disability blindness
Disability blindnessDisability blindness
Disability blindness
 
Guidelines for working with student who are blind or visually impaired
Guidelines for working with student who are blind or visually impairedGuidelines for working with student who are blind or visually impaired
Guidelines for working with student who are blind or visually impaired
 
Understanding Visually Impaired Students
Understanding Visually Impaired StudentsUnderstanding Visually Impaired Students
Understanding Visually Impaired Students
 
Strategies in teaching hearing impaired children in an inclusive setting
Strategies in teaching hearing impaired children in an inclusive settingStrategies in teaching hearing impaired children in an inclusive setting
Strategies in teaching hearing impaired children in an inclusive setting
 
652 visual impairment presentation (2)
652   visual impairment presentation (2)652   visual impairment presentation (2)
652 visual impairment presentation (2)
 
understanding visual impairment
understanding visual impairmentunderstanding visual impairment
understanding visual impairment
 
Visual Impairments
Visual ImpairmentsVisual Impairments
Visual Impairments
 
How to Make Awesome SlideShares: Tips & Tricks
How to Make Awesome SlideShares: Tips & TricksHow to Make Awesome SlideShares: Tips & Tricks
How to Make Awesome SlideShares: Tips & Tricks
 
Getting Started With SlideShare
Getting Started With SlideShareGetting Started With SlideShare
Getting Started With SlideShare
 

Semelhante a Seeing things our way

8-14 Disability Presentation Handouts
8-14 Disability Presentation Handouts8-14 Disability Presentation Handouts
8-14 Disability Presentation Handoutsnicwithahole
 
Visual impairment
Visual impairmentVisual impairment
Visual impairmentcaitjoh
 
Special populations
Special populationsSpecial populations
Special populationsdmj5707
 
Students Who are Blind or Have Low Vision
Students Who are Blind or Have Low VisionStudents Who are Blind or Have Low Vision
Students Who are Blind or Have Low VisionMadelaine Ting
 
Sensory Impairments
Sensory ImpairmentsSensory Impairments
Sensory Impairmentsjeneane123
 
Sensory impairments pdf
Sensory impairments pdfSensory impairments pdf
Sensory impairments pdfjeneane123
 
Visual impairment including blindness
Visual impairment including blindnessVisual impairment including blindness
Visual impairment including blindnessbrittinieg
 
Low incidence disabilities in special students
Low incidence disabilities in special studentsLow incidence disabilities in special students
Low incidence disabilities in special studentsNimraMaqsood11
 
Visual impairment
Visual impairmentVisual impairment
Visual impairmenttat1214
 
Intellectual impairment slideshare by atfah jutt
Intellectual impairment slideshare by atfah juttIntellectual impairment slideshare by atfah jutt
Intellectual impairment slideshare by atfah juttAtfahJutt
 
Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001Ila Angah
 
Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001Ila Angah
 
Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001Ila Angah
 
Approaches to Develop Curriculum for Children Visual Impairment
Approaches to Develop Curriculum for Children Visual ImpairmentApproaches to Develop Curriculum for Children Visual Impairment
Approaches to Develop Curriculum for Children Visual ImpairmentRajnish Kumar Arya
 
Module5 Working with Special needs
Module5 Working with Special needsModule5 Working with Special needs
Module5 Working with Special needsWill Johnson
 
Visual supports seven shares
Visual supports  seven sharesVisual supports  seven shares
Visual supports seven sharesjenniferj680
 

Semelhante a Seeing things our way (20)

Blindness
BlindnessBlindness
Blindness
 
8-14 Disability Presentation Handouts
8-14 Disability Presentation Handouts8-14 Disability Presentation Handouts
8-14 Disability Presentation Handouts
 
B0130820
B0130820B0130820
B0130820
 
Visual impairment
Visual impairmentVisual impairment
Visual impairment
 
Special populations
Special populationsSpecial populations
Special populations
 
Vision
VisionVision
Vision
 
Students Who are Blind or Have Low Vision
Students Who are Blind or Have Low VisionStudents Who are Blind or Have Low Vision
Students Who are Blind or Have Low Vision
 
Sensory Impairments
Sensory ImpairmentsSensory Impairments
Sensory Impairments
 
Sensory impairments pdf
Sensory impairments pdfSensory impairments pdf
Sensory impairments pdf
 
Visual impairment including blindness
Visual impairment including blindnessVisual impairment including blindness
Visual impairment including blindness
 
Low incidence disabilities in special students
Low incidence disabilities in special studentsLow incidence disabilities in special students
Low incidence disabilities in special students
 
Visual impairment
Visual impairmentVisual impairment
Visual impairment
 
Ese 101 3 24-2011
Ese 101 3 24-2011Ese 101 3 24-2011
Ese 101 3 24-2011
 
Intellectual impairment slideshare by atfah jutt
Intellectual impairment slideshare by atfah juttIntellectual impairment slideshare by atfah jutt
Intellectual impairment slideshare by atfah jutt
 
Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001
 
Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001
 
Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001Effective classroom-adaptations cec-2001
Effective classroom-adaptations cec-2001
 
Approaches to Develop Curriculum for Children Visual Impairment
Approaches to Develop Curriculum for Children Visual ImpairmentApproaches to Develop Curriculum for Children Visual Impairment
Approaches to Develop Curriculum for Children Visual Impairment
 
Module5 Working with Special needs
Module5 Working with Special needsModule5 Working with Special needs
Module5 Working with Special needs
 
Visual supports seven shares
Visual supports  seven sharesVisual supports  seven shares
Visual supports seven shares
 

Seeing things our way

  • 1. “Seeing things our way” Universal design strategies for teaching students who are visually impaired Deb White KSP 604 Spring 2008
  • 2. Roadmap • Causes and characteristics of visual impairment (VI) • Demonstration • Assessing functional vision in school • Universal design = good teachin’ • Maximizing abilities and minimizing obstacles • Legibility tour Thermoform map • Video (10 minutes): Equal Access: Science and Students with Sensory Impairments • Instructional strategies • Examples
  • 3. Vision is a complex system • Eye globe (iris, lens, retina) • Surrounding structures (facial skeleton, eyelid, tear system) • Neurological system (optic pathways, vision centers of the brain) Image: National Eye Institute Eyes + Brain + Light = VISION
  • 4. Defining visual impairments Legal blindness: visual acuity of 20/200 with best correction in one eye or visual field restriction to 20 degrees or less in the better eye Total blindness: inability to see anything, including light or objects (Only 5-10% of people who are visually impaired are totally blind.) Low vision: visual acuity ranging from 20/70 to 20/200; continued difficulty with vision, even with standard corrective lenses What does this mean? [20/20 activity]
  • 5. Defining visual impairments The challenges… • It is difficult to define abilities in terms of categories . • The ability to see certain kinds of objects, pictures, colors, text, light, etc. varies widely depending upon conditions. • The needs and preferences of each learner should be addressed individually. Functional definitions of vision attempt to incorporate these variables in a practical way.
  • 6. A functional definition of vision… …goes beyond categorizing the amount of vision a person has by seeking to understand the ways in which the person uses vision under various conditions and for different tasks (e.g., academic, self-help, and mobility). According to IDEA: “Visual impairment including blindness means an impairment in vision that, even with correction, adversely affects a child’s educational performance. The term includes both partial sight and blindness.” (Sec. 300.7 [b][1][13])
  • 7. Causes of visual impairment Three types: 1. Refractive errors - Inability of the eye to focus light rays onto the retina correctly - Often correctable (glasses, contacts, etc.) Examples: Myopia (near sightedness) Hyperopia (far sightedness) Astigmatism
  • 8. Causes of visual impairment Three types: 1. Refractive errors - Inability of the eye to focus light rays onto the retina correctly - Often correctable (glasses, contacts, etc.) 2. Structural impairments - Damage or impairment to one or more parts of the visual system Examples: Diabetic Retinopathy (irregular spots – blood - in visual field) Retinitis Pigmentosa (tunnel vision) Color Deficiency (color blindness) Strabismus (crossed eyes / wandering eyes) Amblyopia (lazy eye) Cataracts
  • 9. Causes of visual impairment Three types: 1. Refractive errors - Inability of the eye to focus light rays onto the retina correctly - Often correctable (glasses, contacts, etc.) 2. Structural impairments - Damage or impairment to one or more parts of the visual system 3. Cortical visual impairments - Problem with neurological pathways, including reception and interpretation of visual information - Severe impairment to total blindness; sometimes improves over time Can be caused by infections of the central nervous system, epilepsy, head trauma
  • 10. The result of visual impairment: Limited visual acuity, visual field, or both What is it like to experience this?
  • 11. Assessing functional vision After an ophthalmologist or optometrist identifies and documents the impairment, a child can receive services in a school setting. Special education teacher / vision impairment specialist will evaluate: • Ability to see points both near and far • Ability to sustain function throughout daily tasks • Environmental factors (e.g., lighting, print size, seating preference) • Appropriate learning media (dominant learning styles) • Compensatory skills (e.g., listening, social skills, daily living skills) to be taught in the context of the environments in which they will be used
  • 12.
  • 13. Universal design of instruction What is universal design? “Rather than designing your instruction for the average student, you design for potential students with a broad range of abilities, disabilities, ages, reading levels, learning styles, native languages, races, ethnicities, and other characteristics.” (Burgstahler, 2007)
  • 14. Universal design of instruction General guidelines: • Curricular goals should be identical for visually impaired and typical students. • Seek to minimize changes in instructional procedures. Alter only what is necessary. Example: large print book, or using an optical device to read standard print?
  • 15. Universal design of instruction General guidelines, cont’d: • Plan enough time for the VI student to process, absorb, explore, interact with their environments, and understand things. • Be aware of (and use!) your resources as a teacher. Know how to arrange for accommodations. • Most students thrive on flexibility, challenges, and high expectations – not pity. • Address the visually impaired student as a whole person (strengths/weaknesses, interests, needs, goals, humor) rather than in terms of a standard deviation from the fictional “average student.”
  • 16. Universal design does not merely “accommodate disabilities” MAXIMIZE ABILITIES • Capitalize on strengths. • Identify and build assets. MINIMIZE OBSTACLES • Sensory (physical) • Conceptual (information processing) • Social, emotional
  • 17. Maximizing abilities; minimizing obstacles Three broad instructional areas where teachers can facilitate success among students with visual impairment: • Gaining Knowledge • Demonstrating Knowledge • Full Participation in (laboratory) Activities Video (10 minutes): Equal Access: Science and Students with Sensory Impairments Produced by DO-IT (Disabilities, Opportunities, Internet-working, and Technology) University of Washington
  • 18. Strategies and ideas for teaching students with visual impairments Think about your own content area. What are some ways to maximize abilities and minimize obstacles when students are: • Gaining Knowledge? • Demonstrating Knowledge? • Participating in Activities?
  • 19. Strategies and ideas for teaching students with visual impairments A very brief compilation of advice: • Allow the audio taping of lectures. • Provide large-print copies of textual materials. • Provide for the translation of textual materials into Braille and adaptive electronic media. • Assign a typical student to describe in detail visual representations such as videos, slides, and overhead transparencies to the VI student. • Supply tactile representations of diagrams and graphs. • Allow extra time for reading and viewing.
  • 20. Strategies and ideas for teaching students with visual impairments A very brief compilation of advice, cont’d: • Use the student’s name with addressing him or her; use specific rather than general references to items (e.g., over there, these, its). • Introduce yourself when you are entering conversation and indicate when you are leaving it. • Provide numerous activities (e.g., lab science experiments). • Allow students to manipulate relevant (scientific) objects, models, and other materials when possible. Optical aids: prescription lenses, magnifiers, monocular, telescopic lenses, projection system (camera relays to student monitor), etc. Non-optical aids: alternative keyboards, lamp, reading stand, bold line or tactile paper, measurement tools, models and props, hats or visors, audio recorders, etc.
  • 21. Final thoughts Build a partnership with the student, parents, and professional resource people to facilitate open exchange of ideas and needs. Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it. - Lou Holtz