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Case Study : Mumbai Dabbawala




                       Padmini
                       Prasun
                       Fateh    1
                       Amrit
Introduction

                                                               Caters to
   1890                   2010
                                                           2 Lakhs Customer
1 Employee           5000 Employee
                                                                 A Day




                  Meals On Wheels



                                                                         2
             Presented By Amrit, Prasun, Fateh & Padmini
Why so Famous?


                 99.999% Error Free
Matchless             Service
 Service             Six Sigma                              Icon of Hardwork
                      Certified




                In The League Of GE,
                      Motorola

                                                                               3
              Presented By Amrit, Prasun, Fateh & Padmini
Supply Chain


                                                Inventory
                                                 Inventory
Purchase
 Purchase         Process
                   Process                                       Marketing
                                                                 Marketing
                                               Management
                                               Management


                         SUPPLY CHAIN

Some of the major companies of the world fail to coordinate
the activities of supply chain which are flawlessly managed by
semi-litterate dabbawals,with accuracy of 99.999%


                                                                         4
                   Presented By Amrit, Prasun, Fateh & Padmini
Supply Chain




                                              5
Presented By Amrit, Prasun, Fateh & Padmini
Features of Supply
                    Chain
●   0% Fuel
●   0% Modern Technology
●   0% Investments
●   0% Disputes
●   100% customer satisfaction
●   99.9999% performance


                                                                6
                  Presented By Amrit, Prasun, Fateh & Padmini
Time Management
                                                            10.30-
8-10.30                                                     11.30
am Tiffin                                                   Journey
is                                                          in local
collected                                                   train after
from                                                        sorting
house



11.30-
12.30                                                        12.30-1
Unloadi                                                      Tiffins
ng and                                                       are
sorting                                                      deliverd
at
destinat
ion
                                                                    7
              Presented By Amrit, Prasun, Fateh & Padmini
Strengths of the
                  Supply Chain
●   High Stress on Human Capital
●   Everyone is an Equal share holder of the firm
●   Discipline
    ●   Fined for non-conformity with rules
    ●   May leave customer if he continuously delays
●   Absentees are taken care of
●   Rain doesnt stop their spirit of service

                                                                  8
                    Presented By Amrit, Prasun, Fateh & Padmini
9
Presented By Amrit, Prasun, Fateh & Padmini
Structure
       PRESIDENT
        PRESIDENT

    VICE PRESIDENT
     VICE PRESIDENT
                                              13 MEMBERS
GENERAL SECRETARY
 GENERAL SECRETARY

       TREASURER
        TREASURER


      DIRECTORS(9)
       DIRECTORS(9)


         MUKADAM
          MUKADAM

     MEMBERS(5000)
      MEMBERS(5000)                                        10
Presented By Amrit, Prasun, Fateh & Padmini
Believes of
                 Dabbawala
●   Work is Worship
●   Serving People is Serving GOD
●   Annadan is Mahadan
●   Time is Money
●   The Descendents of Dabbawala were the
    warriors in the army of Chatrapati Shivaji
    Maharaj

                                                               11
                 Presented By Amrit, Prasun, Fateh & Padmini
Case




                                              12
Presented By Amrit, Prasun, Fateh & Padmini
SWOT
                   ●   Simplicity




                                                                                                   WEAKNESS
STRENGTHS




                                                                    ●    Dependability on Locals
                   ●   Coordination
                                                                    ●    Funds for Association
                   ●   Time Management
                                                                    ●    Limited Access to
                   ●   Low Operating Cost
                                                                    Education
                   ●   Customer Satsifaction
  OPPORTUNITITES




                                                                                                    THREATS
                   ●   Wide range of Publicity                       ●   Fast food
                   ●   Catering                                      ●   Change in Timings

                                                                                                   13
                                        Presented By Amrit, Prasun, Fateh & Padmini
THANK   YOU

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35914982 supply-chain-of-mumbai-dabbawala[1]

  • 1. Case Study : Mumbai Dabbawala Padmini Prasun Fateh 1 Amrit
  • 2. Introduction Caters to 1890 2010 2 Lakhs Customer 1 Employee 5000 Employee A Day Meals On Wheels 2 Presented By Amrit, Prasun, Fateh & Padmini
  • 3. Why so Famous? 99.999% Error Free Matchless Service Service Six Sigma Icon of Hardwork Certified In The League Of GE, Motorola 3 Presented By Amrit, Prasun, Fateh & Padmini
  • 4. Supply Chain Inventory Inventory Purchase Purchase Process Process Marketing Marketing Management Management SUPPLY CHAIN Some of the major companies of the world fail to coordinate the activities of supply chain which are flawlessly managed by semi-litterate dabbawals,with accuracy of 99.999% 4 Presented By Amrit, Prasun, Fateh & Padmini
  • 5. Supply Chain 5 Presented By Amrit, Prasun, Fateh & Padmini
  • 6. Features of Supply Chain ● 0% Fuel ● 0% Modern Technology ● 0% Investments ● 0% Disputes ● 100% customer satisfaction ● 99.9999% performance 6 Presented By Amrit, Prasun, Fateh & Padmini
  • 7. Time Management 10.30- 8-10.30 11.30 am Tiffin Journey is in local collected train after from sorting house 11.30- 12.30 12.30-1 Unloadi Tiffins ng and are sorting deliverd at destinat ion 7 Presented By Amrit, Prasun, Fateh & Padmini
  • 8. Strengths of the Supply Chain ● High Stress on Human Capital ● Everyone is an Equal share holder of the firm ● Discipline ● Fined for non-conformity with rules ● May leave customer if he continuously delays ● Absentees are taken care of ● Rain doesnt stop their spirit of service 8 Presented By Amrit, Prasun, Fateh & Padmini
  • 9. 9 Presented By Amrit, Prasun, Fateh & Padmini
  • 10. Structure PRESIDENT PRESIDENT VICE PRESIDENT VICE PRESIDENT 13 MEMBERS GENERAL SECRETARY GENERAL SECRETARY TREASURER TREASURER DIRECTORS(9) DIRECTORS(9) MUKADAM MUKADAM MEMBERS(5000) MEMBERS(5000) 10 Presented By Amrit, Prasun, Fateh & Padmini
  • 11. Believes of Dabbawala ● Work is Worship ● Serving People is Serving GOD ● Annadan is Mahadan ● Time is Money ● The Descendents of Dabbawala were the warriors in the army of Chatrapati Shivaji Maharaj 11 Presented By Amrit, Prasun, Fateh & Padmini
  • 12. Case 12 Presented By Amrit, Prasun, Fateh & Padmini
  • 13. SWOT ● Simplicity WEAKNESS STRENGTHS ● Dependability on Locals ● Coordination ● Funds for Association ● Time Management ● Limited Access to ● Low Operating Cost Education ● Customer Satsifaction OPPORTUNITITES THREATS ● Wide range of Publicity ● Fast food ● Catering ● Change in Timings 13 Presented By Amrit, Prasun, Fateh & Padmini
  • 14. THANK YOU