1. Yummy Fast Food

2. Agenda
About
Yummy
Problems &
Needs
Business
Opportunities
Progress &
Possible
Difficulties

3. ABOUT Yummy Fast Food Ltd
• world's largest Chinese quick service
restaurant group established in 1998
• more than 75 self-service fast food
restaurants
• known for quality food and services
• one of the top 10 Best in Corporate
Management in Hong Kong

4. PROBLEMS & NEEDS ANALYSIS
For Yummy Fast Food Ltd.

5. Acquisition of Perfect Catering
1
• ‘Perfect’ staff brings in new working
culture
• ‘Perfect’ and ‘Yummy’ got different
cultures
2
• Changes to company structures only
• Ignore needs of new comers for adaption
3
• Great impacts on morale, performance +
relationships among new and old staff

6. Acquisition
of ‘Perfect
Catering’
Impacts
on
Frontline
Staff
Impacts
on
Company
Policies

7. 1. Impacts on Frontline
Staff:
- Do not get along
- No trust, no bonding
2. Impacts on Company
Policies:
- No uniform standards for
review system
- Senior/Team managers
has new responsibilities
after the acquisition
1. To be reminded of the
‘Corporate Vision’
2. Social bonding between
two parties
3. Attitude change for both
parties
4. Changes to old systems:
- fairer review system
- training for senior/team
managers to motivate team
members
Problems Needs

8. BUSINESS OPPORTUNITIES
For Yummy Fast Food Ltd.

9. • Able to lead
and motivate
their teams to
work for the
common good
• Strategies for
team-building
and
leadership
• Did little about
disputes &
foster
cooperation
among
colleagues
• Lack of
shared vision
& synergy
• Managers
Target Problem
EffectContent
Program 1
Leadership and Team-Building For
Managers

10. • Being a
competent
performance
appraiser
• Professional
development
for an
appraisal
system with
ethics &
• No uniform
standards for
review system
• Managers
Target Problem
EffectContent
Program 2
Manager As Appraiser

11. • Equipped with
communication
and inter-
personal skills
for goal
achieving
• Work on
collaboration,
team and
motivation
• Different work
styles
• Different views
of operations
• All staff
including
managers
Target Problem
EffectContent
Program 3
How to Win Friendship in Workplace

12. • Tangible gains: course fee ~
$163,000
• Intangible gains: program
evaluation, reputation etc.
Estimation
• Short-term opportunity: program for
staff
• Long-term opportunity: program for
managers
Evaluation
• Propose up-to-date training
programs for managers
• Keep track of Yummy’s satisfaction
level
Suggestion

13. Project
Phase 1 (on
target):
Define Business
Context &
Strategic Need Phase 2 (on
target):
Frame the
Issues &
Concerns
Phase 3 (current
stage):
Gather and analyze
data
Phase 4:
Design necessary
changes
Phase 5:
Implement and
mobilize
Phase 6:
Assessment
& Follow up

14. Progress summary
Phase 1 & 2:
reviewed information given by the clients
Phase 3:
Enquired for more company information
details
Conducted field observations and surveys
Exit interview with employee

15. Possible difficulties
• Difficulties in assess to data (internal and
external)
• Anxious employees
• Unanticipated threats
• Unsuitability of design details
• Low involvement of the client
• behind schedule