Doing the hard work to make it simple

1. Tom Loosemore
Director, Digital Services
The Co-operative Group
@tomskitomski
digital.blogs.coop

2. Hello

3. 1. Some quotations
2. The Co-op bit
3. Some good stories
4. Stuff that matters

4. 1. Some quotations

5. “What did you do in
the digital revolution,
grandad?”

7. “Sufficiently advanced
technology is
indistinguishable from
magic”

8. “Magic is a power
relationship”

9. “Software is politics,
now”

10. 1. Some quotations
2. The bit about the Co-op

11. It’s nice...

20. https://github.com/alphagov/static/pull/94

24. https://github.com/alphagov/calculators/pull/129

26. The difference?
Co-operation
The Co-op

27. The Co-op

28. “The internet works
because a lot of
people co-operate
to do things
together”
Jon Postel
The Co-op

29. “The internet works
because a lot of
people co-operate
to do things
together”
Jon Postel
The Co-op’s
values and the
internet are a
natural fit
The Co-op

30. “The internet works
because a lot of
people co-operate
to do things
together”
Jon Postel
It’s our job to
convert that
into a
successful
business
The Co-op

31. We’re asking ourselves -
what do you get if you add
membership, co-operation
and the internet?
The Co-op

32. We’ve just started.
And the way we’re working
should not be a surprise.
The Co-op

33. We’re @CoopDigital
The Co-op

34. Digital?

35. “Applying the culture,
practices, processes &
technologies of the Internet-
era to respond to people’s
raised expectations.”

36. The Co-op

37. The Co-op

38. The Co-op

39. Open
Agile
Multi-disciplinary
Start with needs*
The Co-op

40. Open
agile
Multi-disciplinary
Start with needs*
The Co-op

41. Open
agile
Multi-Disciplinary
Start with needs*
*of our users
The Co-op

42. Open
agile
Multi-Disciplinary
Start with needs*
*of our users. Our owners.
The Co-op

43. </co-op>

44. 1. Some quotations
2. The bit about the Co-op
3. Some good stories

45. ‘Egoless design’

49. ‘Cause trouble in the
public interest’

51. The Co-op

52. The Co-op

53. The Co-op

54. “The strategy is
delivery”

55. 55

62. “The unit of delivery
is the team”

63. Universal Credit

64. Spring 2013
The Co-op

66. 1. Invent Policy
2. Guess Requirements
3. Procure IT system
4. Inflict on Users
5. Operate (aka Stasis)

70. “Help more people,
find more work, more
of the time; while
supporting those who
can’t”

71. Craft a vision that
everyone can use to
steer every decision

73. Start multi-
disciplinary; stay
multi-disciplinary.

74. Pioneers
Settlers
Town Planners

76. Obsess about how well
they understand the
needs of their users

77. “User research is a
team sport”

78. “What have we proved”
User needs?
Service design?
How best to operate?

79. Iterate
Then iterate again

80. Start small, stay
small

81. Scale organically,
preserving their
culture at all costs

82. “Show the thing”

84. They do the hard
work to make things
simple

85. “False certainty is
our mortal foe”

86. “Own your process
Don’t let your process
own you”

87. Start humble;
stay humble

88. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.

89. < / my_heroes >

90. 1. Some quotations
2. The bit about the Co-op
3. Some good stories
4. Stuff that matters

93. Do stuff
that
matters
The Co-op

94. Thank You
@CoopDigital @tomskitomski
Product Managers on.coop/1oLHN9V
Delivery Managers on.coop/1pmx4Dw
Content Designers on.coop/1TO0fKD
Head of Engineering on.coop/1TOcOqD